1. Beth E. Diaz
Cell: 631-662-2475
E-mail : bethln214@hotmail.com
Summary of Qualifications
Experience for over 20 years in administrative, customer service, management, sales, collections and client services. Strong team
player, detail-oriented self-starter, providing a high level of support.
Experience
C-Tech Collection, Inc., Mount Sinai, NY 11/10 - Present
Collection Division Assistant Manager/Team Leader
Assume management responsibilities on a daily basis in addition to training and support of all new hires. Managed and organized
daily commitments; handled daily correspondence and maintained commitment follow up log. Contact person to client inquiries and
solutions and responded to general inquiries and provided information as needed. Handled miscellaneous tasks on a daily basis and
followed up on payments and commitments from bill payers. Top collector past consecutive 4 years. Met and exceeded daily and
monthly goals._Provides support and assistance to representatives to achieve and exceed monthly objectives.__________
American Footcare Centers, PC, Astoria, NY 02/07 – 07/08
Office Manager
Coordinated daily patient schedule, administrative and staff support to medical office, responded to general inquiries and provided
information as needed.
Prepared standard reports, correspondence and obtained authorization from insurance companies for medical procedures.
Maintained all client files, schedule client appointments, liaison with hospitals and pharmacies concerning client information and
needs. Screened, prioritized and responded to, when appropriate, or forwarded all communication including phone calls, e-mail and
traditional correspondence from clients.
Northern Business Systems, LLC, Mahwah, NJ 03/03 – 01/07
Manager/Customer Service Associate/Dispatch
Updated all customer information, followed up on billing, invoicing and contract services and summarized account receivable
activities. Provided support and resolution to employees and customers on a daily basis.
Managed and organized technicians, dispatchers and supported and assisted sales staff and employees.
Responded to general inquiries and provided information as needed to clients. Prepare standard reports and correspondence .______
Goshen Medical Associates, Goshen, New York 09/02 – 02/03
Medical Receptionist / Administrative Assistant
Managed and provided administrative and staff support to medical office.
Coordinated daily patients schedule and responded to general inquiries and information as needed.
Maintained all client files, schedule client appointments, liaison with hospitals and pharmacies concerning client information and
needs. Screened, prioritized and responded to, when appropriate, or forwarded all communication including phone calls, e-mail and
correspondence.______________________________________________________________________________________________
Verizon Communications 02/80 – 01/02
Manager (01/00-01/02)
Managed and trained 25 sales representatives on products and services with training of all sales personnel on various sales
techniques to ensure all sales objective goals were exceeded.
Provided administrative and staff support and assisted immediate supervisor and peers in all decision making process.
Training Manager (01/97-12/99)
Responsible for all job training and employee evaluations and observation of all new hires.
Responsible for technical training of all staff with new computer products and services.
Responsible for training of all instructors and managers to ensure consistency in job training.
Created and produced training manual for all instructors to ensure accurate job training.
Job Coordinator (01/93-12/96)
Liaison with clients and departmental staff, summarized client activity and team statistics to maintain client database.
Trouble shooting duties included constant job related support to all staff and managerial staff for resolution as well as cor recting
service problems and customer support on new products and services purchased.
Sales Representative (02/88-12/92)
Responsible for all sales and services to new/existing accounts, upgraded products and services for customer monetary savings.
Implemented and tested new database program for efficiency and success between Boston and New York.
Was awarded top sales representative for 2 years.
Executive Assistant – Repair/Installation Division (02/80-01/88)
Supported Director of East End Outside technician fieldwork and scheduled appointments, meetings, travel & expense reporting.
Supervised all administrative and clerical staff for payroll, attendance and computerized file management.
Draft proposals and presentations for prospective clients. Maintain client files and prepared standard reports and correspondence.
Respond to general inquiries and provide information as needed._______________________________________________________
Professional Skills
Software Skills Windows XP, Outlook, Word, Excel, Internet Explorer
Education 2000 Management Workshop, Dale Carnegie Institute, 1995 Management Problem Solving-St. Joseph College