1. Bridget Raber
59 Rhinehart Street
Waynesville, NC 28786
cell: 828-734-9201
bridget_raber@hotmail.com
OBJECTIVE
To seekcontinuedgrowthwithnew professionalexperiencesandchallenges. Tomake a difference in
establishingthe highestlevelsof service inanyindustry.
SKILLS
 Extensive knowledgeof thirdparty Medical billing
 Professionalwithapositiveattitude
 AffluentinMicrosoftOffice products
 Managed CustomerService Call Centersintwoseparate states
 Extensive CustomerService background
 Medicare Billing
 Collections
 Management
 Goal Oriented
 Analysis
 ClaimsProcessing
System Experience
 Medi-Techatthe hospital
 SCC (SoftComputerSystems)BOTHA/Rand Lab side
 InteractionClient
 InteractionSupervisor
 InteractionRecorder
 Citrix
 InteractionFax
 Outlook
 Office Communicator
 Sceris
 Trust Commerce Bankingsystem
 Zirmed(ourclaimsClearinghouse)
 SCC Star System
 PayChex EServices
 Time and Labor PayChex
 Availity
 Blue E
 JIRA
 HealthPac

2. EXPERIENCE-
Genova Diagnostics 2001- present
GenovaDiagnostics, 84 Peachtree Street,Asheville,NC28803
GenovaDiagnostics July2015- present
Regional Account Manager- SalesDivision- GreatLakes Territory
Responsibilitiesinclude butare not limited to:
The Regional AccountSalesManagerisresponsibleforgrowingandmanagingsalesrevenue inan
assignedterritory. He/she workstogetherwithadedicatedTerritory/RegionalSalesManagerto
developstrategiestosell teststonewandcurrentclients. Thispersonplaysahighlyproactive role in
growingrevenue withPriority/EstablishedAccounts,New Accountsanddevelopssalesleads. The
Regional AccountSalesManagerisresponsible forbuildingsalesrelationshipsbyregularandon-going
interactionwiththese accountsthroughwrittencontact,telephone andin-personmeetingsat
appropriate intervals.The RegionalAccountSalesManagermayalsorepresentthe companyatvarious
trade shows.The Regional AccountSalesManagerwill worktomeetall the needsrequiredtomanage
theiraccountsand perspective territory.
Technical
 Strategicand consultative salesapproachtoleads,currentusersandnew accounts
 Manages clientactivityinassignedterritoryandproactivelycommunicateswithclients
regardingrevenue andvolumetrends,campaigns,QA issues,labissues,newproductsand/or
services
 Callsonnewand lowvolume clientsandpromotesproducts
 Acquiresordersandcollectsmarketinginformation
 Collaborateswithinternal customerstosupportclientsneedfortechnical information
 Manages salesactivities,effortsandclientinformationwithinCustomerRelationshipTool
 Generatesandanalyzesweeklyandmonthlyrevenue reports
 Supportscurrentclientinformationthroughthe internal CustomerAccount Tool (CAT) system
 Submitsperiodicsummariesof specialprojects
Other
 Engagesinconversationstolearnthe mostabout clientstomeettheirneeds
 Exploreswiththe doctorthe appropriatenessof testsbasedonthe doctor’sspecialty
 Recordssuggestions fromphysiciansandtheirstaff regardingcompanyprotocols
 Attendsdepartmentalmeetingsandservesoncommitteesasappropriate.
 Works closelywithTerritory/Regional SalesManagersandmay alsointeractwithall areasof the
laboratory,specificallysupervisorsandgroupleadersinroutinefollow up

3. GenovaDiagnostics, 84 Peachtree Street,Asheville,NC28803
Supervisorof CustomerService and Collections, August2011 to July2015- Memberofthe leadership
team for the Accounts Receivable Business Office (ARBO)
Responsibilitiesinclude butare not limitedto:
Assistsinthe developmentof the annual budget andinthe managementof the budgetobjectives.
Providessupport inthe development,improvementandmaintenanceof policies,proceduresand
processes.
Manages phone systemattendantwithregardstocall managementandtoaccommodate vacations,
meetings andunplannedclosures andtomeetgoalsof average answerrate,average answerspeed,and
average talktime andcall volume toensure we have alessthan5% abandonedcall rate.
Manage Days SalesOutstanding(DSO) forClientandPatientCollections.
Establishnewprocessestoimprove productivityandcontinue toprovide excellentcustomerService.
Ensure excellentcustomerservice withafocus onthe developmentof aconsistenthighqualityservice
level.
GenovaDiagnostics,63 ZillicoaStreet,Asheville,NC28801
BusinessOffice ClientRepresentative,August2009 to 2011
Responsibilitytoimprove andmaintainrelationshipsbetween ourClientsandourAccountsReceivable
BusinessOffice
AssistourDirectorof Revenue inprojects
Educate the clientsto Genovabillingprocesses
Data analysisof thirdparty reimbursementinregardstocurrent billingprocesses.
Create possible solutiontoresultinhigherreimbursements
AssistSalesGroupinissueswiththe businessoffice.
Anyadditional projectsassignedbythe Directorof Revenue
GenovaDiagnostics,63 ZillicoaStreet
BillingSpecialist- GroupLeader,April 2001- August 2009
Assistanttothe BillingSupervisor
Assignmentof dailyprocesses
Trainingof newemployees
Create andmaintaindailyprocessmanual
Provide analysisdatatodirectoror supervisorwhenrequested
Maintaineda specificgroupof claimsfrombillingtofinal reimbursement,
Follow-uptothirdpartypayersif needed
Haywood Regional Medical Center
BillingSpecialist- BCBSbiller/coordinator- September1997-April 2001
ClaimsfilingforBCBS of NJ
Projectionof monthlyrevenue fromBCBSof NC
ManuallyenteredclaiminBCBS systemforimmediateupload
WorkedinMedi-Techsystem

4. OrganizedtrainingwithBCBSof NCrep forRegistrationandBillingteams
PatientPaymentcollections
Medical Records- filingorganizingmedical charts
Transcription-EmergencyRoomandUrgentCare Centertriage andtreatmentnotes
EDUCATION
Trenton State College, Ewing, NJ
No degree earned,
3 years of college- major in Art therapy minor in Psychology. 1 year field experience at Johnstone Training Institute
Bordentown NJ, 08505