This document contains a resume for Donna Lyn A. Maristela. She has over 10 years of experience in sales support and customer service roles. Her most recent role is as a Sales Support Assistant for Zoetis Philippines Inc., where she ensures orders are processed promptly, attends to customer and sales manager queries, and processes orders and payments. She has a Bachelor's degree in Entrepreneurial Management from Polytechnic University of the Philippines. Her core qualifications include skills in data entry, multi-tasking, documentation, active listening, and conflict resolution.

1. DONNA LYN A. MARISTELA
#196 Brgy. Maugat, Tanauan City, Batangas
Contact No.: 0915-5020153
E-mail: alynemaristela@yahoo.com
Professional Summary
Highly motivated, multi-task oriented and hardworking Sales Support Assistant with expertise in delivering support services,
motivated to maintain customer satisfaction and contribute to company success. Avery enthusiastic customerservice professional
with 4 years client interface experience.
Core Qualifications
 Large cash/checkdeposits expert
 Computer literate; knowledgeable in MS Office (MS Word & Excel)
 Multi-tasking strength
 Documentation
 Active listening skills
 Telephone inquiries specialist
 Invoice processing (Citrix Sun system)
 Seasoned in conflict resolution
 Hardworking and has good moral and ethical standard
 Service-oriented with good communication skills
Work History
Searcher & Staffers Corp.
3rd Floor Lydia Building, Polaris Street, Bel-Air, Makati City
Sales support assistant for Zoetis Philippines Inc. (Formerly Pfizer Animal Health)
June 2015 to Present
 Ensures all orders are processed promptly and accurately according to the agreed scheduled of deliveries.
 Courteously attends to and provides immediate responses to Territory Sales Managers and customer queries.
 Processes orders from customer and TSM. Monitors releases and deliveries of products/goods.
 Receives and records PDC file check payment of clients and prepares deposit slip for each check that will be transmitted to
the bank for daily deposit.
 Receives phone calls from TSM and customer for orders, inquiries and other concerns
Chase Ventures, Inc.
AFP-RSBS Industrial Park, Western Bicutan, Taguig, City, Metro Manila
Sales order processor for Zoetis Philippines Inc. (Formerly Pfizer Animal Health)
April 2012 to May 2015
 Ensures all orders are processed promptly and accurately according to the agreed scheduled of deliveries.
 Courteously attends to and provides immediate responses to Territory Sales Managers and customer queries.
 Processes orders from customer and TSM. Monitors releases and deliveries of products/goods.
 Receives and records PDC file check payment of clients and prepares deposit slip for each check that will be transmitted to
the bank for daily deposit.
 Receives and records PR’s from Southbend and TSM’s daily deposits.
 Receives phone calls from TSM and customer for orders and inquiries.
 Prepares CM letter for withholding taxes application.
 Prepares monthly report for out of stockproducts.

2. St. Peter Life Plan, Inc.
St. Peter Life Plan Building, Quezon Avenue, Corner West 4th Street, Quezon City
Branch Encoder/ Staff - Tanauan City Branch
January 2010 to March 2012
 Files memos and otherdocuments.
 Encodes new sales and receipts.
 Communicate and explains plan holders concerns and queries.
 Verified that information in the computer systemwas up-to-date and accurate.
 Developed and created a more effective filing systemto accelerate paperwork processing.
 Compiled statistical information for special reports.
M.B. Aguirre Pawnshop, Inc.
South Center Tower Madrigal Business Park, Ayala, Alabang
Assistant Cashier
May 2010 to June 2010
 Takes charge of the cash ins and outs of the pawnshop.
 Assessed customerneeds and responded to questions.
 Cleaned and straightened work area.
 Provided professionaland courteous service at all times
Foreign Exchange Dealer
October 2009 to April 2010
 Maintained confidentiality of records and client information.
 Convert foreign money to peso.
 Records of all foreign exchange transactions.
Jewelry Appraiser
March 2009 to September 2009
 Appraises the jewelry value.
 Keeping records of pawned items.
Bookkeeper
August 2008 to February 2009
 Records all transaction of the pawnshop.
Maximum Solutions Corp.
4F Accelerando Bldg., 395 Sen. Gil J. Puyat Ave, Makati, 1209 Metro Manila
Return upon Deliver (RUD) Clerk for Zuellig Pharma Corp. Inc. - Canlubang Branch
October 2007 to March 2008
 Files documents.
 Encodes, retrieve and transmit invoice and other documents.
 Checks item labels versus invoices.
 Make sure that all is well-documented and turned-over properly.
Educational Attainment
Bachelor of Science in Entrepreneurial Management
Polytechnic University of the Philippines - Santo Tomas Extension
Santo Tomas, Batangas
S.Y 2003- 2007
Tanauan School of Fisheries
Ambulong, Tanauan City, Batangas
With Major Subject in Entrepreneurship
S.Y 1999 - 2003

3. Personal Information
Age : 29
Birthday : February 9, 1987
Sex : Female
Nationality : Filipino
Civil Status : Single
Height : 5’3
Weight : 130 lbs.
Religion : Roman Catholic
Language : Filipino / English
Father’s Name : Silverio Maristela
Mother’s Name : Dorotea Aala Maristela
Character References
Ms. Maria Joanna Angeles Cruz
General Manager
Mr. Stephen Ledesma
Customer Service Manager
Ms. Alma Gonzales.
Customer Service Officer
Chase Ventures, Inc Zoetis Philippines, Inc. Zoetis Philippines, Inc.
AFP-RSBS Industrial Park, Bonifacio Global City, Taguig Bonifacio Global City, Taguig
Western Bicutan, Taguig Contact No: +63 (2) 7056724 Contact No: +63 (2) 7056727
Contact No: +63 (2) 8382677
I hereby certify that the above information given are true and correct to the best of my knowledge.
Donna Lyn Aala Maristela
Applicant