This document contains a resume for Kevin Andrew Yap So. It details his work experience including positions at Sun Life of Canada, Rockwell Land Corporation, Alexander Mann BPO Limited, Citigroup Business Process Solutions, Global Payments Process Centre, and Alorica Pacific Rim. It also lists his education at Ateneo De Manila University and Xavier School. Key skills mentioned include customer service, data entry, research, communication, and proficiency with Microsoft Office.

1. Kevin Andrew Yap So
Permanent Address
Unit #6 Dunville Townhomes, 15 Valencia St. New Manila, Quezon City.
Landline: 6331740. Cellphone Numbers: 09167939392, 09325081550
Email: kevinso2001@yahoo.com
Employment History:
July 14, 2015-Present
Customer Center Associate; Sun Life of Canada (Philippines), Inc.
2/F Sun Life Centre, 5th Avenue corner Rizal Drive, BGC, Taguig City 1634 Philippines
Tel. #: (632) 555-8888 http://www.sunlife.com.ph//
-Processing of all types of payments
-Resolving/facilitating all types of product inquiries and requests from walk-in clients
-Ensure that daily collections are properly accounted for, reported and deposited.
-Perform various office management tasks
Nov 24, 2014-June 18, 2015 (6 months)
Handover Associate; Rockwell Land Corporation
The Garage at Rockwell Center Estrella St., Makati City 1200, Philippines
Tel. #: (632) 793-0088 http://www.e-rockwell.com/
-Prepares 201 Files of the unit owners.
-Handling UO concerns and requests in relation to acceptance of the physical unit.
-Punchlisting (RI/CO) of units prior to turnover.
-Coordination with internal groups for the final turnover of keys.
-Makes sure that he/she delivers quality units.
May 12, 2014-September 30, 2014 (4 months)
Recruitment Administration Specialist; Alexander Mann BPO Limited
32/F Philam Life Tower, Building 8767, Paseo De Roxas Avenue, Makati City Philippines
Tel. #: (+632) 793 9721 http://www.alexandermannsolutions.com/
-Processes new hire contracts and internal transfer contracts as well as the payment system for candidates.
-Screens and sources candidates for clients of Alexander Mann Solutions to find the perfect candidate for the job opening.
September 16, 2013-February 20, 2014 (5 months)
Customer Solutions Officer; Citigroup Business Process Solutions PTE LTD
27th. Floor, PBCom Tower, Ayala Avenue corner Rufino St, Makati City 1226 Philippines
Tel# 858-6191, 858-6120, 858-6121, 858-6028; Fax #858-6161 https://www.citibank.com.ph/gcb/footer/citi_business_cbps.htm
-Assisted clients with inquiries regarding their home mortgage with Citi over the phone.
April 18, 2011- September 6, 2013 (2 years, 5 months)
Masterfile Analyst; Global Payments Process Centre, Inc.
11/F Robinsons Cybergate Plaza, Pioneer St. corner EDSA Mandaluyong City, 1550 Philippines
Tel. #: (+632) 581-4081; http://www.globalpaymentsinc.com
-Performed data entry, data encoding and admin tasks with regards to credit card terminals in a timely manner.
May 11, 2010-December 30, 2010 (7 months)
Technical Support Representative Alorica Pacific Rim (Formerly Advanced Contact Solutions)
5th Floor Alphaland Southgate Mall, EDSA corner Chino Roces Avenue, Makati City, 1200 Philippines
Tel: (+63) 717-7500; fax: 7177604 http://www.alorica.com/
-Assists customers in solving Digital Service Line and networking issues over the phone.

2. Education:
Ateneo De Manila University
A.B. Interdisciplinary Studies, Management & Economics Track November 2007-March 2010
A.B. History June 2006-November 2007
Xavier School
High School Diploma June 2002-March 2006
Work Related Experience:
-Knowledgeable on how the real estate industry works.
-Processing new hire and internal transfer contracts.
-Sourcing and recruitment experience to find the right candidate.
-Screens CV's and performs phone interviews to filter qualified candidates.
-Data analysis and Data Entry/Encoding.
-Maintaining merchant accounts from experience in the Masterfile Department.
-Working knowledge of US home mortgages.
-Extensive experience in back-office work.
-Internet DSL and networking troubleshooting.
-Well-developed communication skills, multi-tasking skills, typing skills and customer service skills.
-Well-versed in handling people over the phone.
-Very proficient in Microsoft Office/Excel/Word/PPT and Outlook Express.
Skills and Interests:
-Well versed in attending to tenant needs and concerns in their property unit.
-Strong attention to accuracy and detail obtained from strict metrics in previous employment.
-Proficient in writing essays and research papers.
-Has a passion for history.
-Excellent research skills in various subjects in Ateneo such as Marketing, Finance and History.
-Excellent team player and natural leader.
-Learns on the job.
-Extensive marketing, communications and humanities background.
-Used to a fast pace environment.
- Likes to learn everything he can as well as adapt and solve different kinds of problems at hand.
Research Conducted/Prepared:
Commercial Banking: A Case Study on how Two Commercial Banks in the Philippines, Specifically Chinabank
and Metrobank, Work and Their Strategies for the Current Times (2010)
-Analyzed how commercial banking in the Philippines works.
-Created a case analysis of Metrobank and Chinabank and studied why the Philippines was not adversely affected by the
recession.
SAN MIGUEL ANTI-HANGOVER CANDY (2009)
-Created a report detailing the benefits of having a product that can eliminate the after-effectsof a hangover
Preliminary research shows that the feasibility of creating such a product is very plausible
SEMINARS ATTENDED
Global Payments Process Center Inc
Feb 2013-INFORMATION SECURITY POLICY, ANTI MONEY LAUNDERING ACT
Jan 2013-GLOBAL SERVICE CENTER TOWN HALL
Aug 2012-GLOBAL SERVICE CENTER FINANCIAL CONVENTION
References:
Available upon request