This document contains the resume of Christina Chua Abella, a Filipino citizen currently residing in Dubai who is seeking a challenging position with opportunities for career advancement. She has 6 years of experience in customer service roles for banks and other companies. Her qualifications include a Bachelor's degree in Banking and Finance, proficiency in English, and training in areas like anti-money laundering and foreign exchange. Her work history details customer service roles with increasing responsibility at Landmark Group of Companies, Maybank Philippines, Jobstreet.com, Banco de Oro, and Megaworld Corporation.

1. MA. CHRISTINA CHUA ABELLA
Present Address : Building 221 11th Street Discovery Gardens, Dubai
United Arab Emirates
Nationality : Filipino
Marital Status : Single
Mobile Nos.: 0508436054
E-mail ad: mccabella19@yahoo.com
OBJECTIVES
 To apply for a position that is challenging with opportunities for career advancement.
 To provide a quality service that is of the company’s standard.
 To provide excellent customer service, gain further skills, and attain the goal of the organization.
SUMMARY OF QUALIFICATIONS
A Banking and Finance graduate with a 6 years experience in Customer Service and has a 6.5 IELTS Overall Band
score. Knowledgeable in Basic and bank Accountitng. Has the ability to deal with different kinds of clients and was
able to provide excellent Customer Service. Ability to organize, prioritize and work under extreme work pressure, and
high work load. Can do multi-task in an efficient manner to meet the turn-around time for our Key Performance
Indicator. Has Leadership Skills and was able to train newbies during the time when I was the Senior Customer Care
Associate with Jobstreet.com. Has a background in checking signatures, fraudulent checks and counterfeit money,
which were attended during the trainings with Banco de Oro and Maybank Philippines.
EDUCATIONAL BACKGROUND
College Polytechnic University of the Philippines
Bachelor in Banking and Finance
School Year: 2004 – 2008
I was assigned as a Leader in a Feasibility Study; and One of the Head Committees in conducting a seminar for
Internet Banking, which are both requirements for Graduation. For the extra-curricular activity, I was a member of
Junior Financial Executives and also joined the Mr. and Ms. Elite Faces 2005.
SEMINARS ATTENDED
Enhanced Customer Relations
European Chamber of Commerce of
the Philippines Training Hub, Makati City
Ms. Lilet La Vina (Course Trainer)
August 23-24, 2011
Anti-Money Laundering Act
Recreational Hall, NALRC
Polytechnic University of the Philippines
Sta.Mesa, Manila
January 26, 2004
Bank Fraud
Bulwagang Balagtas, NALRC
Polytechnic University of the Philippines
Sta. Mesa, Manila
August 11, 2007
FOREX: A Ticket to Ride
Bulwagang Balagtas, NALRC
Polytechnic University of the Philippines
Sta. Mesa, Manila
August 24, 2007

2. WORK EXPERIENCE/s
March 9, 2014-present
Customer Service Representative at Landmark Group of Companies
 Assists customers in the workplace on events, products and services.
 Assists in customer complaints and inquiry personally and through phone.
 Doing cash and redeeming transactions.
 Other functions assigned by superiors.
January 16, 2012 – February 21,2014
Customer Service Assistant at Maybank Philippines
 Malaysian owned bank that is operating worldwide.
 As a Service Associate, I am a front liner that accepts basic transactions such as
deposits and withdrawal.
 Since Maybank is an International Bank, we cater to international clients and corporate
clients. I have a background on dealing with Foreign Exchange Notes and Telegraphic
Transfers.
 An all around employee that also assists with opening accounts from Savings,
Checking accounts to Time deposits.
January 4, 2010 – January 13, 2012
Customer Care Associate at Jobstreet.com (under John Gokongwei’s Group of Companies)
 Answering phone-in concerns of HR personnels efficiently and troubleshooting the
system.
 Replying to emails with accepted Turn-Around Time.
 Quality checking of job advertisements (targeted clients).
 Analyzing job advertisements and make recommendations (recovery actions)
 Was able to handle complicated concerns such as Technical concerns and job scams.
 Joined the committee for organizing events such as Job fairs and the Halloween affair
for 2011
 Other functions as assigned by superiors.
April 1, 2009 – August 31,2009
Junior New Accounts Teller at Banco de Oro UN – Philamlife Branch (under Henry Sy’s
Group of Companies)
 Front liner of the bank who accepts cash and check deposits, encashments of clients
and other banking transactions.
 Accepts cash or checks for Bills Payment, Dollar withdrawals and withdrawals of
dollar converted into Peso.
 Assist clients whenever they have queries on the bank's products and services
June 16, 2008 - March 16, 2009
Receptionist at Megaworld Corporation’s Executive Department-Main Office (under Andrew
Tan’s Group of Companies)
 Perform administrative/clerical functions and to provide general support to various
departments.
 Answers the telephone; provides information; takes and relays messages and/or direct
calls to appropriate personnel; return calls as necessary.
 Greets and assists visitors and directs them to appropriate person.
 Receives and distributes incoming mails and respectively transfers the calls to
appropriate persons according to their local numbers.
Property Consultant at Megaworld Corporation's Marketing Dept. (under Andrew Tan’s
Group of Companies)
 Sells Property Investments such as Condominiums, Villas and Lots.
 Engage with clients' concerns about the projects of the company.
 Assists clients' with their documents and after sales.
REFERENCES
Furnished Upon Request