This document provides information on Jonalyn Mandap Mendoza, including her visa status, contact information, seminars attended, work experience, personal details, skills, and education. She has over 5 years of experience in roles such as receptionist, administrative assistant, executive secretary, logistic staff, counter staff, customer service assistant, bank teller, and personal banker in the UAE and Philippines. She holds a Bachelor's degree in Financial Management and Accounting.

1. Visa Status: Tourist Visa
Contact Information
Al Nahda, Sharjah, United
Arab Emirate
+971 56 336 4030
jonalynmendoza.23@gmail.com
Seminars Attended
 Online booking of shipments
(import and export)- 2015
 Prevention of Fake and
Counterfeit Money Seminar
(PFCM)- 2013
 Customer Service Training-
2012
 Anti-Money Laundering
Training- 2012
 Counterfeit Detection
Seminar- 2010
 Signature Identification and
Forgery Detection- 2010
Jonalyn Mandap Mendoza
Financial Management and Accounting Graduate
Summary
 An accounting graduate with 5+ years of work experience in U.A.E &
Philippines. Primarily dealing with bank & financial services, customer
care services & logistic works.
 Hard working, a fast learner and a dedicated person who is eager to
serve your company by holding a position that you might have available
at present where I can utilize my skills, working experience and
educational background.
Work Experience
Receptionist/ Admin Assistant/ Exec. Secretary/ Logistic Staff
2014-2015
AL HAYAT PHARMACEUTICALS, HEAD OFFICE, SHARJAH, U.A.E.
 Greet and assist visitors, answer phone calls, take messages and direct
them to the appropriate employees.
 Daily checking and answering business correspondence.
 Create import and export documents and facilitate shipments
processes.
 Prepare, confirm, and follow-up purchase orders.
 Maintain communication with warehouse staffs to ensure accuracy of
all incoming and outgoing stocks/inventory and to update shipment
information in database.
 Preparing quotations and offer for tender inquiries.
 Booking hotel reservation & flight tickets.
 Preparing offer letter for newly hired employees.
Counter Staff 2012-2013
AL ANSARI EXCHANGE, DEIRA CITY CENTER BRANCH, DUBAI, U.A.E.
 Provide fast, excellent, and error free remittance services to customers
in a very professional way.
 Deal with customer complaints, make follow-ups with the Customer
Care Centre in Head office, and be able to inform the customers of the
complaint status.
 Read, sign, and follow all the circulars from the head office or admin
and respect the rules/policies of the company.
 Respect AML rules, policy, and procedures of the company wherever
applicable.
 Filling and sorting of the transaction documents of the branch.
 Attend to telephone calls within three rings and give currency
rate/information as required by the callers.
Customer Service Assistant 2011-2012
AL ANSARI EXCHANGE, DEIRA CITY CENTER BRANCH, DUBAI, U.A.E.

2. Personal Details
Date of Birth
 23rd of October 1989
Age
 26
Sex
 Female
Civil Status
 Single
Height
 5’3”
Nationality:
 Filipino
Fluently Speaks:
 English, Tagalog
Religion:
 Catholic
 Interact with customers to provide information in response to their
inquiries about products and services of the company.
 Handles customer complaints, answer telephone calls and customer
concerns in regards to their transactions.
 Follow up the development of the complaint of the customers in their
concerned transaction.
 Responsible for ensuring that the customers received an adequate
level of service or help with their questions and concerns.
Bank Teller & Personal Banker 2010-2011
RCBC SAVINGS BANK, ALAMINOS BRANCH, PANGASINAN, PHILIPPINES
 Balance currency, coin, and checks in cash drawers and calculate daily
transactions and ensure that cash and checks are balanced at the end
of the shift.
 Process cash transactions (deposits and withdrawals) after verifying
that signatures are correct, that written and numerical amounts agree,
and that accounts have sufficient funds.
 Receive checks and cash for deposit, verify amounts, and check
accuracy of deposit slips.
 Worked as a roving teller if needed.
 Services account opening requirements and maintenance and supports
company’s volume objectives through in-branch cross-selling.
 Achieve set financial target, assist the company in account
maintenance of prospective and existing clients.
 Performs processing of over-the-counter transactions and applicable
requirements in processing application for renewal, closing, and other
activities of SA, CA, ATM, TD, and Credit Card.
 Informed customers about various bank products.
Skills
 Having good
communication
skills.
 Capable of
handling clerical
and
administrative
activities.
 Skilled in
computer with
fastest speed of
typing and have
knowledge with
Microsoft Word
and Excel.
 Good numeracy
skills.
 A methodical
approach to work.
 Skilled in
maintaining a better
rapport with
customers.
 Familiar with details
and goal-oriented.
Education
TERTIARY:
UNIVERSITY OF
CORDILLERAS,
PHILIPPINES (2006-
2010)
SECONDARY:
ALAMINOS CITY
NATIONAL HIGH
SCHOOL, PHILIPPINES
(2002-2006)
PRIMARY:
ALAMINOS CITY CENTRAL
SCHOOL, PHILIPPINES
(1996-2002)
 Bachelor of Science
in Financial
Management and
Accounting
 Honor Student  Honor Student