1. To Whom it May Concern,
I am extremely interested in a remote editorial assistant position. I can bring my sharp eye, attention to
detail, and quick learning to benefit the company. I also have the following skills:
• Ability to comfortably navigate a computer and Microsoft Office programs
• Ability to edit writing quickly and thoroughly
• Ability to consistently meet deadlines
• Extensive people skills cultivated through customer service experience
Also, I have a Bachelor's degree in English Literature from Grand Canyon University. I worked in a
customer service environment for six years. I can effectively communicate in a professional
environment. I always keep a positive attitude. I believe that these attributes make me an exceptional
candidate for the editorial assistant position.
My resume, which is below, provides additional information on my background and qualifications. I
look forward to hearing from you as soon as possible.
Thank you for your consideration.
Sincerely,
Ashley Carlson

2. Ashley Carlson
819 Red Maple Court Gulfport, MS 39501
817-781-7731 (cell)
ashrebel05@yahoo.com
Resume Profile
I am a solid writer and attentive editor who seeks a remote entry-level position in an editorial
department to gain and hone my experience in publishing. I also want to apply my organizational,
communication, and writing skills to contribute to an organization in the publishing industry.
WORK EXPERIENCE
Phone Banker 1
Wells Fargo Bank, NA Westlake, Texas (2008-2011)
• I received customer inquiries and complaints by phone. This task required exceptional people
skills and a considerable understanding of banking policies and procedures. I frequently
diffused customer issues and went above and beyond my job description to retain customers.
• I evaluated customer accounts for products or services that may benefit them and pitched those
ideas to the customer.
• I also assisted my supervisor with new hires. This responsibility included allowing trainees to
shadow me, or vice versa so that I could teach technique and provide feedback on how they
might improve.
Team Leader
Centralized Showing Service Bedford, TX (2006-2008)
• I managed a team of 10-12 customer service representatives. I coached them on policies and
procedures of our real estate company. I also worked with them on increasing productivity.
• I received escalated complaint calls from customer service representative. This duty entailed
researching issues and finding solutions to retain our customers.
• I created and managed employee schedules and payroll.
Customer Service Representative
Centralized Showing Service Bedford, TX (2005-2008)
• I took incoming calls from real estate agents to schedule showings on properties or to input a
new property listing with instructions for showings.
• I made outgoing calls to homeowners to confirm showings on their homes and then followed up
with the showing agent who made the appointment.
• I edited listing instructions for accuracy and content. This editing helped employees understand
the showing instructions better and ensured that there were no problems during the showing.
INTERNSHIPS
Editorial Intern
TouchPoint Press Remote (Jan. 2015-June 2015)

3. • I kept up email correspondence with authors, including contract offers.
• I did small editing projects.
• I wrote press releases
• I read manuscripts and wrote reader's reports.
Editorial Intern
SG Book Scouting Remote (Aug. 2014-Nov. 2014)
• I read manuscripts and wrote reader's reports ranging from 3-10 pages. These reports included a
logline, synopsis, and commentary.
• I edited my colleagues reader's reports for style and content.
SKILLS AND ABILITIES
Computer Skills
Hardware: PC and Macintosh
Software: Microsoft Office, Microsoft Word, Outlook, Windows, Excel, PowerPoint
Other Skills
Journalism experience throughout high school and college
Customer service skills that include conflict mediation and resolution
Creative writing and editing
EDUCATION
Grand Canyon University Phoenix, AZ (2012-2014)
English Literature Major- Bachelor of Arts and Sciences
University of North Texas Denton, TX (2006-2008)
Journalism Major- No Degree
Tarrant County College North Richland Hills, TX (2005-2006)
Journalism Major- No Degree