1. CLIVE PLUMMER
954-279-9917
Clyve89.cp@gmail.com
1
As a driven and passionateindividualIplan to usemy experiencewith customer
service and sales to furthermy company and skillsto furtherheights.Using past
training and education combined with 8-10 yearsor customerservicesnot much
training is requirebut advicefor improvementisalwayswelcome.I’vebeen called to
performsupervisortaskon occasion aswell as being literate in multiple operating
systemsand softwareapplications.
Qualificationssummary
Several yearsof developingentrylevel tomanagementskillsthatrange frombusiness,customerservice
and communicationsthatwill make me anexcellentcandidate for the customerservice position.
 Skillsexperience:Flexibility,Eagerness
to learn,critical thinker,Activelistener,
multitasker,prioritized,proficient
writtenandoral communications,
Facilitatingof meetings,executingof
change,Reportinganddata analyzing.
 Software skills:MicrosoftOffice:Word,
Access,Excel,PowerPoint, andoutlook.
Internal software CSG,AmDocs,
Workbench,salesforce.
 OS systems PC,MAC.
Accomplishments
 April 2015 Employee of the monthby
ranking#1 inall criteria’sforBOC.
 2013 award winnerof BLUE DIAMOND
achievementfortopperformance fora
rolling6 months.
 Active memberof the BEN since 2015.
Educational back ground
 DillardHighschool- General education
Classof 2008.
 Browardcollege- (AA) Business
management- Classof 2014.
 FAU- BusinessAdministrationwith
concentrationonCommunications
Anticipatedgraduation –TBD.
Professional Experience
Comcast businessCoordinator 1, Technical Product SalesSupport- June 2014 to present
 Order validationrole checkingfororderandcontract submissionerrorsandmakingthe
necessary changesorhand offsto vary departments asneeded.
 TransitiontoDay of install teamwithinrequires fastactingskillsof navigation,effective
communicationwithteam,on-site technician andsupervisor,customersandinternal support.

2.  Real time supportas needed, thisrole requiresme tobe adverse andagile tohelpmeetor
exceeddailydeliverables whichimpactsthe southFloridaregion.
Professional Experience
IQOR Inc. Customerservice January 2013 –June 2014
 Receive inboundcallsregardingcustomerbilling,productorservice knowledge, andaffective
waysto get the bestout of there service andproducts.
 Tactful handlingof eachcustomerconcernin a timelymannertomeetperformance metricsand
issue resolution to100% completion.
 Effective multitaskingandlisteningskillstomaneuver,change andupdate several platforms for
internal use.
Teleperformance Subjectmatterexpertwith managerial dutiesNovember2011- January 2013
 Considerableknowledge of daytoday operationsthateffectivelyledme toassistand operate a
teamof 11 to 15 employees.
 Analytical thinkingaimedatresolvingcustomersandemployee issuesinaproactive manner.
 Wide range of taskthat consistedof billingconcerns,internal reportingandagentperformance
tracking, Aswell asmeetingdailyteamgoals.
PublixCashierwith Advancementto customer service May 2007 – December2014
 Premiercustomerservice withgreeting andhandlingcustomerconcerns andquestions.
 Transactionand moneyhandling
 Adequate recordkeepingandbackloggingbyfollowingcompanyprocess andpolices.
 Developedstronginterpersonalskillsandeffectivelyworkedasa teamplayer.