Nick Alvarez is seeking a customer service or administrative position utilizing 15+ years of experience. He has a track record of delivering superior customer service through administrative tasks like data entry, phone calls, correspondence, filing and photocopying using Microsoft programs. As an Order Writer at AT&T for over 15 years, he processes hundreds of orders daily with speed and accuracy, resolves customer issues, and was employee of the month in 2015.

1. NICK ALVAREZ CUSTOMER SERVICE SPECIALIST
(707) 344-6934 ~ nickandalejandra@hotmail.com
OBJECTIVE
To obtain a professional position where I can utilize my 15+ years of experience in the
customer service and clerical/administrative field.
QUALIFICATIONS
Customer-focused individual with a track record of delivering superior customer service,
processing data entry using various computer systems, and handling a large volume of work
requiring a high degree of accuracy. Have experience in administrative tasks such as faxing,
photocopying, conference calls, sorting, filing, and responding to written correspondence.
Developed an extensive knowledge of Microsoft Word, Outlook and Excel. Conversational in
Spanish with excellent communication skills to easily interact with all levels of management,
peers, staff, vendors and customers. Maintained excellent attendance and punctuality.
PROFESSIONAL EXPERIENCE
AT&T, 2150 Webster St, Oakland, California, 94612 2000 – Present
Order Order Writer
• Process hundreds of orders daily to meet due dates and commitments to customers
requiring both speed and 100% accuracy.
• Talk to customers on the phone to resolve any issues they are having. Direct any
unresolved issues to the appropriate department, & follow up to ensure it was handled.
• Proficient in Microsoft Office including Excel, Word and Outlook.
• Type 40 words per minute.
Accomplishments
• Posted highest efficiency percentage in 2014 with an average efficiency of 116%.
• Assigned special project in 2015 to eliminate duplicate orders for increased efficiency.
• Voted employee of the month for June 2015.
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1345 Meadowlark Dr. Fairfield, California, 94533