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Yolanda Williams provides her contact information and summarizes her experience in retail, customer service, and team leadership roles over the past 15 years. She lists technical skills in Microsoft Office, web design, and internet proficiency. The document details her various roles at companies like Bass Pro Shops, Winn Dixie, Delaware Parks and Casino, Home Instead Senior Care, and others with responsibilities including customer service, cashier work, maintenance, stocking, and more.
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Ambitious Hard Worker Seeking Great Job Opportunity
YOLANDA_WILLIAMS last
- 1. YOLANDA WILLIAMS 1921 Dorset Rd. Wilmington, DE. 19810 ydklove2002@gmail.com 850-212-6724 RETAIL PROFESSIONAL Customer Service • Detail Oriented • Relationship management Dynamic,goal-orientedindividual whopossessvastexperience fromvarioussectorsanddepartments, withoutstandingrecordof achievement inretailing,customerservice andteamlead.Tenaciousin buildingnewbusinesses,securingcustomerloyaltyandforgingstrongrelationshipswithexternal businesspartners. Key Strengths: • Confidence • Articulate • Innate friendliness • Respectful • Good listener • Proactive • Abilitytomultitask • Empathy • Patience • Positivity TECHNICAL EXPERTISE • MicrosoftOffice (Word,Excel,PowerpointandOutlook) • WebDesign • Internetproficiency PROFESSIONAL EXPERIENCES Bass Pro Shops Team Leader (August 2015 -Current Employer) Give dailydirectiontothe associates whichincludes merchandise presentation,inventorycontrol, pricing,salesenhancements, stockingandcustomerservice activities. Winn Dixie, Destin Fl. Cashier (June 2013-December 2013) OperatedPOSsystemandassistedshopperswithpurchases, store policiesandshopping suggestions. Delaware Parks and Casino EVS attendant (November 2012-April 2013) Assistedin the maintenance andcleaningof the casinofloors,walls,sinks, carpets,polished chrome and emacptytrash.
- 2. Home Instead Senior Care Senior Care Giver (July 2012- April 2013) GARDA Teller (May 2012- July 2012) Verify stripping teller process and cash-in substitute to ensure all cash is verified daily and credited to customer's account independent of checks in deposit. Validate immediate credit item count against a manifesttoensure all depositsare accountedforafterverificationnextdayand Verifyincomingdeposits to ensure all cash is credited immediately to appropriate account. Macy’s – Christiana Mall, Newark, DE. Support Associate (Feb 2012-April 2012) Assistinthe task of the storespricingandsignage assignments. Completedmark-downsandmark-ups. Helpedinprocessingandmerchandising of the store stockasrequired. Participatedinfloormoves, alongwithhelpwithcustomerneedsandassociates. Defense Commissary Agency, DECA East – Eglin AFB, FL. 32542 Store Associate/ Customer Service- Teller (Oct 2008- June 2009) Assistedpatronswithrefundsandexchangesinproductdisplayedinthe store.Cashoffice includedthe managementof breakschedules,maintainattendance recordsforabsenteeism, balance safe at close of the day, troubleshootPOS byevaluating,gathering,anddeveloping solutionsforrepairormaintenance issues. AAA Club South, 1000 AAA Dr., Box 28, Heathrow, FL. 32746 – (407) 444-4240 Club Counselor (Nov 2007- Aug 2008) Target Logistics Stocker, Team Trainer, Logistics Team Leader (Jan 2001-May2006) EDUCATION Associatesin Arts –BusinessAdministration,StrayerUniversity,Orlando,FL. Bachelors of BusinessAdministration,Orlando,FL.(InView) LANGUAGES English • Spanish