Janie Smith has over 20 years of experience in customer service and regional training. She currently works as a Regional Lead Trainer and Department Sales Manager for Food Lion, where she provides training to managers and oversees 11 associates. Her objective is to take on more of an associate relations role through additional training and support. She has strong communication, leadership, and organizational skills and expects to graduate with a BBA in Human Resources Management in 2018.

1. Janie Smith
5112 Kaplan Drive 9197983224
Raleigh, NC 27606 janiem_smith@yahoo.com
PROFESSIONAL SUMMARY
Regional Trainer and Sales Manager with over 20 years of customer service experience. Known for
having a positive and productive attitude and demonstrating excellence every day. Throughout my career I have
consistently delivered extraordinary customer service and exemplary training and developing skills, while being a
strong support to associates throughout the region. Objectives include investing more time and efforts toward
training and developing talents as well as providing more extensive support to the company and associates by
moving into an associate relations role.
SKILLS / STRENGTHS
Strong communication, interaction and relationship-building skills acquired through experience in sales,
marketing, and through customer-service positions, volunteer work, and coaching activities.
• Successful leader, equally effective as member of a team
• Highly organized, able to multi-task and accomplish multiple objectives
• Able effectively communicate and interact with people from diverse nationalities
• Onboarding new hires
• Applicant Tracking System (ATS)
• Billing/Payments
• Direct Mail Communications
• Reconciliation and Deposits
• Learning Management Systems (LMS) / Computer-Based Training
• Workforce Management (WFM)
• Experience planning and implementing programs and projects
• Thorough knowledge of Microsoft Word and Excel
EDUCATION
Bachelor of Business Administration, Human Resources Management Expected Graduation in 2018
Strayer University, Raleigh NC
PROFESSIONAL EXPERIENCE
Food Lion, Raleigh-Durham, NC 1998-Present
Regional Lead Trainer-Department Sales Manager
• Provide extraordinary customer service –
• Supervise associates- responsible for eleven associates, in a customer service oriented business, ensuring
production standards are met, as well as providing continuous in house training and development to help
ensure associates are in compliance with company standards, safety standards, and working as efficient
as possible while keeping morale up within the department.
• Food Safety and Service –Ensuring that the department and associates are in compliance with the
company’s established food safety guidelines as well as the county guidelines. This is important for the
safety of the public as well as associates.
• Train external management including store managers, assistant managers and newly hired department
managers, subject matter expert. Provide feedback to corporate in order to help develop training guides

2. for use companywide.
• Responsible for Financial Results- Highest distribution in the region, consistently achieved increased
sales/profitability in struggling departments
• Merchandising-Sales, Ordering, Scheduling, Inventory, Labor Management
• Cake Decorating/Baking
• Travel
• Regional email communications
• Record Keeping including known loss reports, production guides, daily sales and shrink, time and
temperature logs, invoices.
• Profit/Loss Statements
ADDITIONAL EXPERIENCE
Retail Grocery Chains- Harris Teeter, Lowe's Foods- retail management
Nationwide Insurance- Administrative/Clerical duties
Xerox-Tech Support- High volume call center
CERTIFICATIONS & LICENSURES
NC Property/Casualty Insurance License
ServSafe Certified
SafeMark Certified
PERSONAL INTERESTS
Community Service-Participated In:
Toys for Tots, Mentoring, Thanksgiving Meals, Fill Backpacks, Cuts for Kids, Children's Miracle Network
Praise and Worship Leader
Missionary
REFERENCES
Josephine Madrid- Human Resource Manager-585-765-1511
Arnessa McMillian Ministry Leader- 910-988-1230
Amy Bowling-Talent Development- 919-604-0927
Chanda Stewart-Green- Amica Insurance- 919-971-3291
Shari Workman Store Manager Food Lion-919-810-0437
Robin Wilkins RTI Surveys-919-673-7663
Angel McGee Store Manager Harris Teeter-919-669-6276
Kellie Strickland Food Lion Associate-919-279-7841