1. Shawna Harris
Mobile:+44 753400 6289
Shawnaharris.uk@gmail.com
Career objective
I am a highlymotivated andsuccessdrivenindividual.Currently,Iamseekingapositionina
companythat I can extendmystellarsalesand customerservice skillsaswell asgrow withand
enhance.
Work Experience
The CreativeCup,Auckland, NewZealandApril2015-January2015
Director
Creatorof a social eventscompanythatallowsparticipantstoreceive step-by-steppaintinstruction
fromlocal artists ina publicvenue.
Ticketedeventsand corporate teambuildingeventsthatgenerate revenueinlocal barsand
restaurants
Nobilo and Co.Chartered Accountants,Auckland,New ZealandApril 2015-October2015
Administration
Front endandclerical dutiesatcharteredaccountingfirm.
Contact andcorrespondwithclientsregardingvarioustax andaccountinginformation.
Use of accountingsoftware tofile quarterlyandannual accountingrequirements.
PlatinumMarketing Group,Honolulu,HI.Dec2013- Oct 2014
ActivityDistributionandSalesAgent.FrontdeskAdministration
Maximize salesof islandtoursand activities.
Explaineachtourto prospective clientsandcustomers.
Front deskcheck-inandprocessingforentrance intoasalespresentation.
Vacation Breeze,Honolulu,HI. Nov.2010-Dec. 2013
VacationCounselor/SalesRepresentative/FrontdeskAdministration
Interviewprospective clientsbefore aPowerpointpresentationof the product
Sale of a software license.
Learn salestechniquestomaximize sale of the product andoverall salesmanagement
Upon sale,reviewtermsandconditionsandall paperworkof the licensewithclients.
Complete anonline tutorialof the programwithclients.
Career Summary
-Creative businessmanagementandBusinessownerwithextensive experience withorganizing
multifacetedplanningforgroupsandindividual’s holidaysand social events.
-Self-motivatedmulti-taskerwithsix yearsof customerservice skillsandfouryearsof salesinthe
travel andtourismsector.
-Pleasant,outgoingandinvariablyoptimisticattitude andAbilitytoadaptto anyenvironment

2. Key skills
-Excellentadministrative andmanagementskills
-Extensiveknowledge of worldwide resortsprocesses,managementandqualityaswell as
geographical knowledge
-Experiencewithbookingsover multiple Webreservation systemsandtransactionprocessesaswell
as multiple phonelineusage.
-Extensivesalesandmarketingskillswithexperience training of fellow salesstaff
-ProficiencyincomputerskillssuchasMicrosoftsuite andInternet.
Personalitytraits
-Confidence inabilitytomanage situationsregardlessof difficulty
-Unparalleledpatience
-Excellentatdevelopingandsustainingclientrelationships
-Excellentverbal andwrittencommunicationskillsaswell ascreativityineveryenvironment.
-Well-travelledwiththe abilitytoshare personal experience.
-Genuine interestincustomersatisfaction
Key responsibilitieshandled
-Arrangementof flights,insurance,accommodationandactivities.
-Usingseveral computersystemstosecure bookingsandkeepingrecordsonmultiple Excel
spreadsheets
-Consultantfortravel inperson,throughemail,andoverthe phone.
-Collectionandprocessingof payment
-Diffusingcomplaintsandfollow upwithconcernsandfeedbackof customers
Achievements
-Createdasocial eventcompanyinforeigncountry.
-IncreasedcompanysalesnumbersineachmonthemployedwithThe PlatinumMarketinggroup
whencomparedtopreviousyears
-Recognizedastopsalespersonforseveral consecutivemonths.
Personal Details
Date of Birth:3-1-1985
Language:English
Nationality-USA
Bachelorof Science (4year)- HumanServices2006 USA
Address:113 Avenue Road.London,UK.W3 8QH