Stephanie Jones has over 10 years of experience in retail management, human resources, and organizational development. She has a proven track record of improving business metrics like sales, customer satisfaction, and employee engagement through training, coaching, and change management. Currently she works as a District Manager for a retail company, where she develops employees and ensures strong operational performance across multiple store locations.

1. STEPHANIE JONES
dstandm@verizon.net (727) 251-4606
Retail District Manager
With expertise in Organizational Development and Creating Employee Engagement
Savvy business executive with valuable blend of leadership, business management, operations, organizational
development, and Human Resources; key factors in ensuring on–going business success. Effective trainer with
definitive ability to steer others in understanding complex situations and subjects.
SIGNATURE STRENGTHS
Human Resources:
Return on Investment Business Process Improvement Strategic Planning Policy Development & Integration
Change Leadership Organizational Development Negotiation Conflict Resolution
Coaching Succession Planning Employee Engagement Employee Relations Talent Acquisition
Training & Development:
Curriculum Development Mentoring Educational Programs Training Techniques - ADDIE
Workshop Presentations Executive Coaching Learning & Development Adult Learning Needs Analysis
SIGNIFICENT ACCOMPLISHMENTS
Coaching and Leadership: Trained managers on coaching for target item product knowledge achieved top 10 in
company results and top in region results at 96% of targets achieved on a company average of 54%
Training and Professional Development: Utilized Adult Learning Principles to develop structured training content
and activities for truck process and delivery scheduling in Instructor Lead Training and computer based learning
environments resulting in a company BEST PRACTICE
Bottom Line Performance: Encouraged outstanding business results by focusing on specific behaviors and
coaching / training team members. Increased average dollar sales (ADS) by $.26 and units per transaction
(UPT) by 4 Basis Points
PROFESSIONAL CAREER NARRATIVE
FROM THE FRONT MANAGEMENT 2012 – Present
Coach of Coaches (Training Manager)
Recruited to assist with developing mission, vision, and code of conduct; policies and procedures manual
development; needs analysis, creating training curriculum/strategies, developing a ROI measurement system; and
staffing.
Create a program to increase customer service satisfaction, employee engagement, and bottom line results
through driving an organizational transformation
Ensure internal customer service and satisfaction through planning and effective implementation of varied
motivational and employee training
Train clients on HR policies/systems/programs/practices across assigned business, delivering profit-
impacting practices which achieve future business result such as succession planning and IDP
development
Manage and implement the contracted internal training programs for employee development, ensuring
proper tracking of successful employee training programs completed
Consistently innovates programs aimed at promoting employee engagement and retention and strengthen
a culture of pride
CRACKER BARREL, Tampa, FL 2004 – 2012
District Manager
Directed the day-to-day operations of 9 units generating 45 million annually. Provided the highest level of customer
service and associate relations management. As a DM, responsible for the coaching, development, and inspiring
associates and managers, upholding company culture, and enforcing all policies and standards to provide an
outstanding “Pleasing People” experience. Additionally responsible for meeting the financial goals and measures of
the business, overseeing the operations of our Restaurant and Retail Services. Leadership of daily activities both
employees and customers. Provided regular communication updates to the employees and customers. Provided
energetic management to the business.

2. CRACKER BARREL Continued:
Awarded “Team Strength Award” (2009, 2011) for developing business acumen within district and region
Improved net operating income (NOI) maximizing profitability by growing percent to total (%TTL) in retail
sales dollars by 14 Basis Points
Developed the store management team within the district to provide legendary customer service by
observing interactions and using 2-4 minute feedback and 1 minute praise
Analyzed Guest Loyalty program scores to identify key drivers and developed action plans resulting in a
decrease in complaints from 3% to 1%
Improved loss prevention results for the district from 3.5% to 1.67% by monitoring results and partnering
with loss prevention to develop actionable store plans
Coordinated 4 new stores opening in 8 years and training for teams of 150 hourly employees and 6
management members in each unit by selecting appropriate instructional training strategies – setting 2
opening week records
Monitored and managed district-wide management staffing levels for peak season and controlled hourly
employee total turnover to 56% for district; on a goal of 90% by coaching and developing the team
Recognized, acquired and retained top tier talent: identified and developed core internal talent; achieving
and maintaining district operational requirements of bench talent at all times for leadership positions
Mentored and developed a team of high performers resulting in 16 internal promotes in varying positions
over eight years - used internal systems: IDP’s and training curriculum to develop high potential talent
BLOCKBUSTER, Dallas, TX 2002 - 2004
Project Manager – Training Manager
Assigned the implementation and evaluation of new company programs and initiatives in select markets and acted
as an executive coach to leaders in the market for successful execution of programs. Leadership of Team
Engagement and Project Store. Developed leadership training and development programs for the company.
Built ongoing leadership development programs to develop human capital assets - championed and
implemented coaching for sustainable behavioral change programs providing an increase in employee
attitude scores from 50% satisfied with leadership to 75%
Implemented “coaching” focus classes for assistant managers. Created and presented floor management
workshop for region - empowered employees, based on workshop training, to exceed customer
expectations, resulting in “Mystery Shop” scores at 90% or better
Assisted in development of region/district implementation plans to support execution of regional and
company initiatives and achieving positive sales growth of 101- 110% year over year
Utilized Individual Development Plans, focused on succession planning for future growth of human capital
resulting in 2 in store management promotions
Delivered on-boarding and recurrent ongoing training for Customer Service and Sales resulting in a
turnover decrease to 53% from 98% on a company goal of 90%
A DDITIONAL E XPERIENCE
RADIO SHACK – RETAIL SERVICES, Tampa, FL
District Manager – Target Mobile
FREDERICK’S OF HOLLYWOOD, Tampa, FL
District Training Manager
E DUCATION
PHR, Professional Human Resource – Human Resource Certification Institute
MBA, Masters in Business Administration - Leadership Concentration, Argosy University; Tampa, FL
BS, Business Management – Organizational Development and Management, Argosy University; Tampa, FL
C ONTINUING E DUCATION , S KILLS & C ERTIFICATIONS
Human Resource Management Certification, Villanova University; Tampa, FL
Certified Court Mediator, Florida Supreme Court
MCBB – Masters in Cracker Barrel Business:
Kepner Tregoe Decision Analysis, Potential Problem/Opportunity Analysis. Situational Analysis Certified
Wicklander Zulwaski Interview and Interrogation Technique 1 Certified
Blockbuster - Project Management Certification, Change Management Certification, Executive Coaching
Certification, Force Field Analysis Trainer Certified
MOHR Learning, Power of POST – Retail Customer Service and Product Knowledge Trainer Certificates