This document is a resume for Donald E Schroeder, who has over 15 years of experience in retail and food service management. He is currently an Assistant Store Manager at Panera Bread in St. Louis, where he oversees a team of 47 employees and focuses on customer satisfaction and cost reduction strategies. Prior to this role, he was an Assistant Manager at Taco Bell/KFC, where he directed 25 employees and managed profits and losses. He also has experience as a Retention Specialist at JPMorgan Chase. Schroeder has training in areas such as customer service, inventory control, and food safety.

1. Donald E Schroeder
7000 Greenholly Dr.
Saint Louis, MO 63123
Donald.edward.schroeder@gmail.com
Cell: 314-922-0357
 Dedicated assistant manager with 15+ years of experience in retail and food service settings.
Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and
turnaround of underperforming operations.
Areas of Expertise
 Customer Service Management
 Complaint Handling & Resolution
 Retail Operations Management
 Outlook
 People Answers
 Customer Satisfaction Enhancement
 Front-End Supervision
 Sales & Margin Improvement
 Excel
 Teambuilding & Training
 Cost-Reduction Strategies
 Order Fulfillment
 Word
Professional Experience
Panera Bread (LCC) Saint Louis Bread — Saint Louis, MO 05/2005 to Present
Assistant Store Manager
• Manage a team of 47 in one of the highest grossing stores in the region.
• Strong focus on customer satisfaction, establishing and building positive relationships with customers.
• Handle customer complaints and compliments, resolving all issues. Anticipates problems and takes action
to prevent them.
• Training and development, trained 5 managers in training (MIT); completed manager observation forms
(MOF).
• Process and operate inventory control and record keeping.
• Lead the team in real-time, deciding where to position staff, identifying gaps or needs and developing
strategies in the moment
• Support daily, weekly and biweekly operations of the cafe in absence of the general manager (i.e.
vacations, conferences, company meetings).
• Selected, interviewed, hired, on-boarded, and trained 14 new associates.
• Conducted weekly and quarterly inventory; ensured the decrease of all controllable costs as compared to
year prior.
• Delivered performance assessments to 30+ cafe associates bi-annually.
Yum! Brand - Midlothian, TX 05/04 to 05/05
Assistant Manager Taco Bell/KFC
Directed 25 employees and managed P&L, sales, inventory, cost controls. Maintained high standards in sanitation
and safety and complied with regulatory guidelines.
JPMorgan Chase – San Antonio, TX 08/03 to 05/04
Retention Specialist
Developed and maintained excellent relations with customers resulting in an 85% customer retention rate per month.
Maintained excellent knowledge of our portfolio of products and services in order to understand customers’ needs.
Education and Training
Columbia College Chicago — Chicago, IL 1997 - 2000
Concentration in Directing and Editing
Training: Completed courses in customer service, sales strategies, inventory control, loss prevention, time
management, leadership, performance assessment and food safety (ServSafe).