Debbie K. Rabe has over 30 years of experience in administration, project management, human resources, training, and customer service. She has led teams of up to 130 employees and managed diverse workforces. Rabe has experience in financial education and teaching families strategies to manage their money. She has held positions in real estate, photography, and various leadership roles in human resources and training.

1. D EBB IE K. R A BE
9002 ST CROIX LANE
CHARLOTTE, NC 28277
(704) 906-0322
EMAIL: DEBBIERABE1@WINDSTREAM.NET
CORE STRENGTHS:
Administration / Organization Project Manager
Communications Technical Writer
Human Resources Trainer / Facilitator / Speaker
Operations / Business Acumen Customer Service / Call Center
CAPABILITIES:
Ability to handle a variety of assignments with a high level of confidence and confidentiality
Manage a diverse work force through effective oral and written communications
Provide strong guidance to employees and competent leadership to meet or exceed goals
Prepare communications, protocols and training curriculums and provide meeting
facilitation to teach, motivate, develop and mentor individuals and groups within the
organization
Organize, prioritize and complete tasks to meet deadlines and operate within budgets
Reduce cost, improve system efficiencies, work flows and processes through thoughtful
analysis, design, development, implementation and evaluation of guidelines and procedures
Actively promote change, innovation and collaboration with enthusiasm to achieve
company objectives and strategic initiatives
ACCOMPLISHMENTS:
Teach financial education, promote life stage planning and provide safe money strategies
for ordinary people with a passion for teaching families and business owners how to make their
money work harder by reducing risk without impacting lifestyle.
Led the expansion of the Call Center Team including an increase in staffing and operating
hours. Operating hours doubled and staffing increased from 35 to more than 130. Other
improvements included an upgrade to the Telecorp system for customer satisfaction, call center
reporting and installation of GMT, a workforce management system.
Improved the work environment and leadership practices of the Customer Service team of
more than 35+ employees while reducing turnover and lowering the refund and certificate expenses
with open communications and participative management.
Successfully led and participated in the planning and execution of strategic corporate
meetings for groups of up to 650 including site selection, logistics, database management,
curriculum development and facilitation for 10+ years.

2. Experienced field operator including positions in photography, sales and studio management. In
addition, as a Regional Personnel Administrative Manager my duties involved recruiting, selection,
training and orientation as well as payroll and responsibility for warehouse functions. Recognized
as District Studio Manager of the Year for Department Store Division for 2 consecutive years.
Organized department managers and company leaders in a task force to improve the
customer experience for internal and external customers resulting in improvements in the
manufacturing process and higher service standards.
Established audit department with 4 staff members to ensure compliance of operational
procedures and internal controls and identify areas of opportunity and loss of revenue for more
than 1000 studios.
Design, write and edit company communications including operational protocols and manuals,
quarterly newsletters and other special projects as required.
Developed and implemented studio certification program and training process for 5000+
employees.
WORK HISTORY:
Pharmacy Help Desk / TeleSales Agent
Connextions, Charlotte, NC
A leading technology and business process outsourcing company
Director, Education & Events / Personal Finance Coach
Marla Allen & Team, Charlotte, NC
Financial Education & Insurance Services
Broker / Realtor®
Charlotte, NC
Residential/Commercial Real Estate Services
PCA International, Inc – Portrait Corporation of America
Matthews, NC
Leadership/management, Human Resources/training positions and various areas of responsibility
EDUCATION AND TRAINING:
Central Piedmont Community College
Charlotte, NC
Business, Management, Real Estate, Continuing Education
Horizon Professional Education
Charlotte, NC
Life, Health, Long Term Care, Medicare Insurance
NC Notary Public
Charlotte, NC
Louisiana State University
Baton Rouge, LA
Marketing