The role of Presales in any technical and software organization has become more important over the last decade. Often called the “hidden half of the sale” or the “credible side of the sale”, a correctly set-up Presales group can significantly and positively increase your company’s revenue. Learn what Presales is, understand how it can help your organization and what you need in order to become a trusted Solution Consultant in the software industry.
The role of Presales in any technical and software organization has become more important over the last decade. Often called the “hidden half of the sale” or the “credible side of the sale”, a correctly set-up Presales group can significantly and positively increase your company’s revenue. Learn what Presales is, understand how it can help your organization and what you need in order to become a trusted Solution Consultant in the software industry.
May 2015 marked the final offering of Product Manager Imperatives at the University of Wisconsin-Madison’s Center for Professional and Executive Education. After 40 years of running these open enrollment corporate workshops on product management, UW-CPED has decided to focus exclusively on management and leadership training. This presentation is the condensed version of the final offering of Product Manager Imperatives. For a version of this presentation with links to videos, tutorials and other tidbits to demonstrate key points, look for this presentation at BrainSnacksCafe.
Customer Service Excellence PowerPoint Presentation SlidesSlideTeam
Presenting this set of slides with name - Customer Service Excellence Powerpoint Presentation Slides. We bring to you to the point topic specific slides with apt research and understanding. Putting forth our PPT deck comprises of sixteen slides. Our tailor made Customer Service Excellence Powerpoint Presentation Slides editable presentation deck assists planners to segment and expound the topic with brevity. The advantageous slides on Customer Service Excellence Powerpoint Presentation Slides is braced with multiple charts and graphs, overviews, analysis templates agenda slides etc. to help boost important aspects of your presentation. Highlight all sorts of related usable templates for important considerations. Our deck finds applicability amongst all kinds of professionals, managers, individuals, temporary permanent teams involved in any company organization from any field.
The buying landscape is changing and conventional sales tactics are losing deals. Learn how you can get ahead of the curve and sell more effectively with these account based selling tactics.
Contact Center Processes - Best PraticesBrian Hughes
Call Centers remain the crucial touch point in Customer Relationship Management (CRM). To help companies win additional customers and market share, they must give customers superior service while delivering measurable business value at low cost. Optimizing operational processes – in addition to customer delivery processes – helps call centers meet these goals. This paper describes how organizations can use this approach to achieve “Top Box” performance in customer delight while significantly reducing costs and improving enterprise competitiveness.
Results, conclusions and recommendations from the Value Selling Survey 2015 - Research conducted in Germany, Switzerland, Benelux by Mercuri International and St Gallen University , based on survey of 278 B2B Companies.
How to communicate values without telling people to 'live the values' Liz Hayward
At the heart of culture change are the values.
The problem is that it doesn’t work to TELL people to live the values. Discover how to avoid the parent/child trap and experience adult-to-adult communication.
An enterprise failing to recognize the importance of Pre-sales in their Sales Force Automation workflow faces tough situations in terms of downfall or loss in business. Appropriate pre-sales activities help in capitalizing on the opportunities and handling leads correctly.
It is then imperative that pre-sales be an all important part of Sales Force Automation solutions, to make sure that the sales pipeline gets the much required kick-start and ensure that the Sales Force Automation Software remains complete and extensive
Read More At: http://www.mobilesalesforceautomation.net/blog/pre-sales-backbone-sales-force-automation-solutions/
Webinar: Understanding the Employee Burnout Complex Limeade
We're all at risk to lose our best talent and most engaged employees. Employees who are deeply invested in their work over long periods of time without intentional recovery have a higher risk of burnout and exhaustion.
In this 30-minute webinar, you’ll hear from Dr. Laura Hamill, Chief People Officer and Chief Science Offer of the Limeade Institute, who has spent 25 years working with some of the world’s biggest companies to successfully implement employee engagement measurement and research strategies. She'll spend 15 minutes sharing the latest research on burnout and discuss three scenarios with burnout challenges.
Het rapport 'Benchmark facilitaire organisaties' laat u zien hoe de facilitaire organisaties - per sector - zijn ingericht en welke keuzes daarbij zijn gemaakt. Het geeft u inzicht in waar uw facilitaire organisatie staat ten opzichte van de markt. En het biedt u inspiratie voor verdere professionalisering.
May 2015 marked the final offering of Product Manager Imperatives at the University of Wisconsin-Madison’s Center for Professional and Executive Education. After 40 years of running these open enrollment corporate workshops on product management, UW-CPED has decided to focus exclusively on management and leadership training. This presentation is the condensed version of the final offering of Product Manager Imperatives. For a version of this presentation with links to videos, tutorials and other tidbits to demonstrate key points, look for this presentation at BrainSnacksCafe.
Customer Service Excellence PowerPoint Presentation SlidesSlideTeam
Presenting this set of slides with name - Customer Service Excellence Powerpoint Presentation Slides. We bring to you to the point topic specific slides with apt research and understanding. Putting forth our PPT deck comprises of sixteen slides. Our tailor made Customer Service Excellence Powerpoint Presentation Slides editable presentation deck assists planners to segment and expound the topic with brevity. The advantageous slides on Customer Service Excellence Powerpoint Presentation Slides is braced with multiple charts and graphs, overviews, analysis templates agenda slides etc. to help boost important aspects of your presentation. Highlight all sorts of related usable templates for important considerations. Our deck finds applicability amongst all kinds of professionals, managers, individuals, temporary permanent teams involved in any company organization from any field.
The buying landscape is changing and conventional sales tactics are losing deals. Learn how you can get ahead of the curve and sell more effectively with these account based selling tactics.
Contact Center Processes - Best PraticesBrian Hughes
Call Centers remain the crucial touch point in Customer Relationship Management (CRM). To help companies win additional customers and market share, they must give customers superior service while delivering measurable business value at low cost. Optimizing operational processes – in addition to customer delivery processes – helps call centers meet these goals. This paper describes how organizations can use this approach to achieve “Top Box” performance in customer delight while significantly reducing costs and improving enterprise competitiveness.
Results, conclusions and recommendations from the Value Selling Survey 2015 - Research conducted in Germany, Switzerland, Benelux by Mercuri International and St Gallen University , based on survey of 278 B2B Companies.
How to communicate values without telling people to 'live the values' Liz Hayward
At the heart of culture change are the values.
The problem is that it doesn’t work to TELL people to live the values. Discover how to avoid the parent/child trap and experience adult-to-adult communication.
An enterprise failing to recognize the importance of Pre-sales in their Sales Force Automation workflow faces tough situations in terms of downfall or loss in business. Appropriate pre-sales activities help in capitalizing on the opportunities and handling leads correctly.
It is then imperative that pre-sales be an all important part of Sales Force Automation solutions, to make sure that the sales pipeline gets the much required kick-start and ensure that the Sales Force Automation Software remains complete and extensive
Read More At: http://www.mobilesalesforceautomation.net/blog/pre-sales-backbone-sales-force-automation-solutions/
Webinar: Understanding the Employee Burnout Complex Limeade
We're all at risk to lose our best talent and most engaged employees. Employees who are deeply invested in their work over long periods of time without intentional recovery have a higher risk of burnout and exhaustion.
In this 30-minute webinar, you’ll hear from Dr. Laura Hamill, Chief People Officer and Chief Science Offer of the Limeade Institute, who has spent 25 years working with some of the world’s biggest companies to successfully implement employee engagement measurement and research strategies. She'll spend 15 minutes sharing the latest research on burnout and discuss three scenarios with burnout challenges.
Het rapport 'Benchmark facilitaire organisaties' laat u zien hoe de facilitaire organisaties - per sector - zijn ingericht en welke keuzes daarbij zijn gemaakt. Het geeft u inzicht in waar uw facilitaire organisatie staat ten opzichte van de markt. En het biedt u inspiratie voor verdere professionalisering.
Presentatie van de gelijknamige Avans Academielezing van Ronald Spruit op 24 oktober 2012, ter gelegenheid van het 200-jarig bestaan van Avans Hogeschool. De lezing is ook gepubliceerd op ScienceGuide.
Hans Kaashoek (Strategy Partners) Regie van SourcingIT Executive
Presentatie bij conferentie Regie van Sourcing. Organisatie IT Executive, 22 april 2009
TITEL: Documenten, processen en systemen; 1+1+1=5
DOOR: Hans Kaashoek
Wanneer een organisatie besluit haar postkamer, archief of repro te outsourcen blijkt pas hoe intensief de eigen informatiesystemen, interne processen en medewerkers gebruik maken van deze
afdelingen. Het mogelijke verlies van de operationele en strategische waarde ervan staat vaak haaks op de korte termijn besparingdoelstellingen.
Hans Kaashoek licht aan de hand van praktijkcases toe wat de do’s and don’ts zijn
voor goede DIV-outsourcingsovereenkomsten.
Hans Kaashoek is oprichter van en consultant bij Strategy Partners
Nederland B.V.
CRM Change Management Zakelijke DienstverleningMehdi du Puy
CRM succesvol invoeren bij een zakelijke dienstverlener kan alleen met verandermanagement. Anders is CRM gedoemd te mislukken. Klinkt moeilijk, is eigenlijk heel eenvoudig...
Het stappenplan voor een toekomstbestendige omnichannel strategievalantic NL
Een goede digitale strategie is essentieel voor iedere e-commerce organisatie. Toch blijkt vaak dat het bepalen van een passende, flexibele en toekomstbestendige strategie in de praktijk een grote uitdaging is. Tijdens de presentatie van Sander Berlinski kwamen de belangrijkste stappen, uitdagingen en oplossingen aan bod zodat u direct aan de slag kan met het vergroten van uw e-commerce succes.
A4 vastgoed advies taxeren van ziekenhuizen - handout pps
Iwan Liem: De Regie Piramide Ontsluierd
1. De Regie Piramide Ontsluierd (De Paradigma Shift naar Regie) Ing. Iwan T.H. Liem MSc CFM
2. Ontwikkeling naar Regie / Demand / Partnership Eigen beheer Single Sourcing Multi Sourcing Regie organisatie Demand Organisatie Partnership Relatie barrière Legal Base Trust Base
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4. Groeifasemodel Facilitaire organisaties 1. Ad-hoc fase 3. Klantbewuste fase 4. Klantgerichte fase 5. Klantgestuurde fase 2. Gestructureerde fase kwaliteitsbarrière Intern georiënteerd Productgericht Operational Excellence Externe Klant oriëntatie Klantgericht Customer Intimacy Mate van professionalisering Groei fase
9. Het RegieModel & Prestatiemeeting Operationeel Tactisch Strategisch Eigenaar Beheerder Uitvoerder Proces Dienstverlenens/ leveranciers Stakeholders Corus IJMUIDEN Klanten Balance score card FMA INK/EFQM BSC Leveranciers Balance score card B O F O
10. FACILITAIRE REGIE WIEL BO FO Klant mgt Leveranciers mgt BSC BSC BSC BSC Interne bedrijfvoeringsas realisatieas P D C A 1 2 3 4
11. Klantmanagement Binnen het regiewiel is klantmanagement gericht op de definiëring van de klantvraag en de terugkoppeling en toetsing naar de klanten toe. Toetsing is gericht op de meting van klantwaardering en -tevredenheid .
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14. Leveranciersmanagement De relatie met de leverancier verbeteren zodanig dat de leveranciersprestatie optimaal wordt afgestemd op de klant behoefte. Leveranciersmanagement heeft als rode draad het continu zoeken naar verbetering van het facilitaire proces.
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18. Structuur Regie organisatie FMA S T O Proces eigenaar Proces beheerder Proces uitvoeder Integraal account mgt kantoren Integraal account mgt industrieel Operationeel account mgt Industriële omgeving Operationeel account mgt Kantoor omgeving Facilitaire meldpunt / Services Desk Account Manager Product / Dienst Contract Mgt. Locatie manager BO FO
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20. Facilitair Meldpunt (One call does it al) Operationeel regie K.W.I.S. Meldingen & Reserveringen 1 Storingen aan catering automaten 2 Kopieer services & vragen post voorziening 3 Reserveringen Dudok Huis & Catering services op locatie 4 Facilitaire aanvragen & storingen aan SF gebouw & gebouw installaties 5 Schoonmaak & extra schoonmaak werkzaam heden
21. De Paradigmashift naar Regie Management Van productgerichtheid naar klantgerichtheid Van aanbieden naar vraag Flexibilisering van systeem / organisatie Uitbesteden van eigen productie / dienstenorganisatie Regieorganisatie (van zelf doen naar aansturen) Integrale prestatiemanagement (klant/leveranciers/FMA) Competenties gericht op contract management en account management Professionele Integrale klantgestuurde Facilitaire Management Demand Organisatie met de Best Practice