This document provides an overview of the COBIT and ITIL frameworks for IT governance and service management. It describes the key components, terms, and alignment of each framework. COBIT focuses on IT processes and controls, while ITIL focuses on best practices for IT service management. The document discusses how the frameworks can be used together to guide IT governance and improve organizational processes and compliance.
Stepping-stones of enterprise-architecture: Process and practice in the real...Tetradian Consulting
What do we do when we’re doing enterprise architecture? What issues do we tackle, in what sequence, for what business reasons, for what business value? And how do we get results fast? This presentation describes how to adapt the Architectural Development Method (ADM) from The Open Group Architecture Framework (TOGAF) for use in all types of enterprise architecture - for IT and beyond - and at all architecture maturity-levels.
[Presentation at TOGAF Conference, London, April 2009. Applies to TOGAF versions 8.1 and 9. Copyright (c) Tetradian Consulting 2009]
EA governance is the practice by which enterprise architectures are managed and controlled at an enterprise-wide level. Governance processes should be tailored to the particular environment of the organization, as well as the architectural goals and objectives of that organization, and should never hinder time to market. A centralized governance body can facilitate and drive key functional and architectural decisions across the primary internal stakeholders to ensure that the enterprise architecture addresses customers’ needs.
The presenter has implemented numerous EA governance organizations. As part of a major pharmaceutical distribution company’s corporate-wide SOA adoption program, he adapted the basic governance frameworks such as TOGAF to the organization and the objectives of the SOA adoption program. This session will examine the processes that were used to create an EA Governance organization at a major energy company and lessons learned at this company, as well as at other organizations.
Stepping-stones of enterprise-architecture: Process and practice in the real...Tetradian Consulting
What do we do when we’re doing enterprise architecture? What issues do we tackle, in what sequence, for what business reasons, for what business value? And how do we get results fast? This presentation describes how to adapt the Architectural Development Method (ADM) from The Open Group Architecture Framework (TOGAF) for use in all types of enterprise architecture - for IT and beyond - and at all architecture maturity-levels.
[Presentation at TOGAF Conference, London, April 2009. Applies to TOGAF versions 8.1 and 9. Copyright (c) Tetradian Consulting 2009]
EA governance is the practice by which enterprise architectures are managed and controlled at an enterprise-wide level. Governance processes should be tailored to the particular environment of the organization, as well as the architectural goals and objectives of that organization, and should never hinder time to market. A centralized governance body can facilitate and drive key functional and architectural decisions across the primary internal stakeholders to ensure that the enterprise architecture addresses customers’ needs.
The presenter has implemented numerous EA governance organizations. As part of a major pharmaceutical distribution company’s corporate-wide SOA adoption program, he adapted the basic governance frameworks such as TOGAF to the organization and the objectives of the SOA adoption program. This session will examine the processes that were used to create an EA Governance organization at a major energy company and lessons learned at this company, as well as at other organizations.
New Business Development Proposal - Adding Project Portfolio Management (PPM)...Rolly Perreaux, PMP
This presentation is a New Business Development Proposal targeted to Microsoft Gold Partners considering adding the Project Portfolio Management competency to their consulting services.
Full video can also be viewed at: https://www.youtube.com/watch?v=uLIVzqI5d2Q
Presentation Agenda
- PPM Background
- How Microsoft PPM Works
- Market Analysis
- Value Added to Other Services
- PPM Competition
- What I Can Do For You
- Professional Bio
- Contact Information
Introduction To Business Architecture – Part 1Alan McSweeney
This is the first of a proposed four part introduction to Business Architecture. It is intended to focus on activities associated with Business Architecture work and engagements.
Business change without a target business architecture and a plan is likely to result in a lack of success and even failure. An effective approach to business architecture and business architecture competency is required to address effectively the pressures on businesses to change. Business architecture connects business strategy to effective implementation and operation:
• Translates business strategic aims to implementations
• Defines the consequences and impacts of strategy
• Isolates focussed business outcomes
• Identifies the changes and deliverables that achieve business success
Enterprise Architecture without Solution Architecture and Business Architecture will not deliver on its potential. Business Architecture is an essential part of the continuum from theory to practice.
Selecting Approaches to Enterprise Architecturesallybean
This presentation was given at EAC Europe (the premier European Enterprise Architecture conference) in 2010. It shows how some of the ideas of Systems and Complexity Science can be applied to produce a new way of thinking about EA that is accessible to all stakeholders and supports improved communication between people as well as machines
Cloud Strategy & Transformation I Best Practices I NuggetHubRichardNowack
Enterprise architecture management is a "management practice that establishes, maintains and uses a coherent set of guidelines, architecture principles and governance regimes that provide direction and practical help in the design and development of an enterprise's architecture to achieve its vision and strategy. In this business best practice slide deck you learn how to assess and setup Enterprise Architecture and Digital Architecture frameworks as well as a transformation plan.
We provide you with the following best practices:
- Need for Enterprise Architecture Management
- Enterprise Architecture Approach
- Architecture Target Picture Development
- Implementation Roadmap
Business process management center of excellence 2010Robert Levy
A suggested best practice guide for creating a business process management center of excellence - the principles could apply to many other opportunities as well. If anyone uses this outside of BPM let me know.
Practical ITSMS Transformation Techniques Competency BuildingSukumar Daniel
A core element of any transformation initiative is preparing the people competencies required for achieving sustainable transformation.
This white paper describes the integrated Competency development program aimed at addressing the needs of enterprises to ensure that their people are prepared and able to transform from the traditional Technology based management style to a Customer Outcome focused Service Oriented Management style
White Paper: How to bridge the gap between business, IT and networks – applyi...Ericsson
For operators, a digital telco approach represents a new business and operating model for creating digital services and responding to consumer demands. This model provides the agility required to manage the entire digital ecosystem. However, the model also calls for an ICT transformation of both the front end and back end of an operator’s business.
Strategic Operating Model Defines How a Company Looks and Works. This document gives a good overview of the the various aspects of the concept including:
1. Understand the Linkage Between Strategy and an Operating Model.
2. Recognize the Key Components of a Company’s Operating Model.
3. Familiarize Use of Operating Models to Make Comparisons Across Companies.
Real business architecture transforms businessGraham McLeod
Presented at the Open Group EA Conference in Cannes, April 2012. Introduces an expanded scope for Business Architecture incorporating Design Thinking. Provides an integrated meta model for business architecture compatible with Archimate and TOGAF 9. Techniques are from Inspired and Promis.
My presentation (in EN) from itSMF Pomorze (Poland) meeting. It shows how to combine SCRUM agility in product development with Corporate Governance controls from COBIT.
New Business Development Proposal - Adding Project Portfolio Management (PPM)...Rolly Perreaux, PMP
This presentation is a New Business Development Proposal targeted to Microsoft Gold Partners considering adding the Project Portfolio Management competency to their consulting services.
Full video can also be viewed at: https://www.youtube.com/watch?v=uLIVzqI5d2Q
Presentation Agenda
- PPM Background
- How Microsoft PPM Works
- Market Analysis
- Value Added to Other Services
- PPM Competition
- What I Can Do For You
- Professional Bio
- Contact Information
Introduction To Business Architecture – Part 1Alan McSweeney
This is the first of a proposed four part introduction to Business Architecture. It is intended to focus on activities associated with Business Architecture work and engagements.
Business change without a target business architecture and a plan is likely to result in a lack of success and even failure. An effective approach to business architecture and business architecture competency is required to address effectively the pressures on businesses to change. Business architecture connects business strategy to effective implementation and operation:
• Translates business strategic aims to implementations
• Defines the consequences and impacts of strategy
• Isolates focussed business outcomes
• Identifies the changes and deliverables that achieve business success
Enterprise Architecture without Solution Architecture and Business Architecture will not deliver on its potential. Business Architecture is an essential part of the continuum from theory to practice.
Selecting Approaches to Enterprise Architecturesallybean
This presentation was given at EAC Europe (the premier European Enterprise Architecture conference) in 2010. It shows how some of the ideas of Systems and Complexity Science can be applied to produce a new way of thinking about EA that is accessible to all stakeholders and supports improved communication between people as well as machines
Cloud Strategy & Transformation I Best Practices I NuggetHubRichardNowack
Enterprise architecture management is a "management practice that establishes, maintains and uses a coherent set of guidelines, architecture principles and governance regimes that provide direction and practical help in the design and development of an enterprise's architecture to achieve its vision and strategy. In this business best practice slide deck you learn how to assess and setup Enterprise Architecture and Digital Architecture frameworks as well as a transformation plan.
We provide you with the following best practices:
- Need for Enterprise Architecture Management
- Enterprise Architecture Approach
- Architecture Target Picture Development
- Implementation Roadmap
Business process management center of excellence 2010Robert Levy
A suggested best practice guide for creating a business process management center of excellence - the principles could apply to many other opportunities as well. If anyone uses this outside of BPM let me know.
Practical ITSMS Transformation Techniques Competency BuildingSukumar Daniel
A core element of any transformation initiative is preparing the people competencies required for achieving sustainable transformation.
This white paper describes the integrated Competency development program aimed at addressing the needs of enterprises to ensure that their people are prepared and able to transform from the traditional Technology based management style to a Customer Outcome focused Service Oriented Management style
White Paper: How to bridge the gap between business, IT and networks – applyi...Ericsson
For operators, a digital telco approach represents a new business and operating model for creating digital services and responding to consumer demands. This model provides the agility required to manage the entire digital ecosystem. However, the model also calls for an ICT transformation of both the front end and back end of an operator’s business.
Strategic Operating Model Defines How a Company Looks and Works. This document gives a good overview of the the various aspects of the concept including:
1. Understand the Linkage Between Strategy and an Operating Model.
2. Recognize the Key Components of a Company’s Operating Model.
3. Familiarize Use of Operating Models to Make Comparisons Across Companies.
Real business architecture transforms businessGraham McLeod
Presented at the Open Group EA Conference in Cannes, April 2012. Introduces an expanded scope for Business Architecture incorporating Design Thinking. Provides an integrated meta model for business architecture compatible with Archimate and TOGAF 9. Techniques are from Inspired and Promis.
My presentation (in EN) from itSMF Pomorze (Poland) meeting. It shows how to combine SCRUM agility in product development with Corporate Governance controls from COBIT.
Gartner analysts will discuss latest BPM trends at the Gartner Business Process Summit 2011, 7-8 March in London. For further information about the event please visit europe.gartner.com
MSP Best Practice | Using Strategic IT Roadmaps to Get More ContractsDavid Castro
MSP best practices. How to use strategic IT roadmaps to win more business and get larger managed services contracts. Presented by Kaseya and Ant Farm. May 2012.
Portal GSTI
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Participe dos treinamentos de preparação para a certificação ITIL e COBIT via EAD. Solicite agora mesmo o material gratuito de amostra dos cursos e inicie seus estudos. fernando.palma@gmail.com
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http://www.portalgsti.com.br/Publicidade Portal GSTI
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Participe dos treinamentos de preparação para a certificação ITIL e COBIT via EAD. Solicite agora mesmo o material gratuito de amostra dos cursos e inicie seus estudos. fernando.palma@gmail.com
-----------------------------------------------------
http://www.portalgsti.com.br/Publicidade Portal GSTI
-----------------------------------------------------
Participe dos treinamentos de preparação para a certificação ITIL e COBIT via EAD. Solicite agora mesmo o material gratuito de amostra dos cursos e inicie seus estudos. fernando.palma@gmail.com
-----------------------------------------------------
http://www.portalgsti.com.br/
This presentation is dedicated to PCMM maturity model. People Capability Maturity Model is about restructuring organizations based on organization involved persons' capabilities which is one of the best methods in its own.
Global trends in IT
- Process management
- Frameworks with maturity and continual improvements
- Frameworks used in IT for governance, operation and solution
Beverly Weed-Schertzer explains how ITIL, the most widely used IT service management framework, supports business objectives, enables changes, adds value to service risk management, and optimizes customer experience while being economical. Additionally, this explores the various trends in the domain and serves as a one-stop guide for all aspiring professionals looking to build a career in this discipline.
IT organizations are faced with a rapidly evolving environment coupled with a
more headcount-constrained staff, where standardization on optimal systems
and procedures is a critical success factor.
David Pultorak ISECON 2007 Keynote: IT FrameworksDavid Pultorak
IT isn not just about technology and technical acumen. People—the jobs and roles people take on in IS, and Process—the key things that need to get done, like managing changes and problems and IT infrastructure configuration, are what constitute the professional disciplines of IS, and are vital to the success of IS professionals.
With the trend towards greater expectations from business of IS professionals to run IT as a business and to demonstrate business value, the need for professional discipline in IS is becoming more and more acute. Sadly, in too many cases the bulk of the coverage is on technical acumen, and we don't do enough to ensure staff acquire the professional disciplines—the people and process disciplines—they need to excel.
In this keynote session, noted speaker, author, and educator David Pultorak will present the most important frameworks for IT Management, frameworks that spell out the people and process disciplines, and potential value of each, and will go on to challenge our audience to include coverage of these frameworks. Frameworks covered will include:
AS 8015, ASL, BiSL, CobiT, eSCM, eTOM,
Generic Framework for Information Management (PrimaVera)
IPMA Competence Baseline, ISO/IEC 20000, (formerly BS15000)
ISO 27001 (ISO 17799/BS7799), ISO 9000 (GB/T 19000)
ISPL, IT Balanced Scorecard, ITIL, ITS-CMM, ITUP
MOF, MSF, PMBoK, PRINCE2, M_o_R, MSP, Six Sigma, TickIT, TQM
About David Pultorak David Pultorak is recognized authority in IT management who has devoted 20 years to helping organizations including top Global 2000 companies get better results from their service and process management efforts. David has contributed to IT management frameworks and publications, including the IT Infrastructure Library (ITIL) and Microsoft Operations Framework (MOF). He is the author of four books, including the popular "MOF, a Pocket Guide", which has been translated into six languages. His latest book is "IT People: Doing More with Less" with Harris Kern. His articles have appeared in periodicals from Data Center Magazine to Directors Monthly, and his work has been featured on nearly every leading industry portal including BetterManagement, Data Center Management, Support World, ITSMwatch. Mr. Pultorak is a regular and passionate speaker at national and international IT events including AFCOM, AITP, CMG, HP Software Forum, HP World, HDI, itSMF, PMI, SHARE, and SIM. Mr. Pultorak was a long-time adjunct IS professor at a number of local universities in the Philadelphia area and is a founding member of the University of Pennsylvania’s Center for Organizational Dynamics (www.organizationaldynamics.upenn.edu/center). Mr. Pultorak IT certifications earning include ITIL Managers certificate, ICCP CCP, CDP, and CSP, and Microsoft MCSE.
The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
For more information, visit-www.vavaclasses.com
Palestine last event orientationfvgnh .pptxRaedMohamed3
An EFL lesson about the current events in Palestine. It is intended to be for intermediate students who wish to increase their listening skills through a short lesson in power point.
This is a presentation by Dada Robert in a Your Skill Boost masterclass organised by the Excellence Foundation for South Sudan (EFSS) on Saturday, the 25th and Sunday, the 26th of May 2024.
He discussed the concept of quality improvement, emphasizing its applicability to various aspects of life, including personal, project, and program improvements. He defined quality as doing the right thing at the right time in the right way to achieve the best possible results and discussed the concept of the "gap" between what we know and what we do, and how this gap represents the areas we need to improve. He explained the scientific approach to quality improvement, which involves systematic performance analysis, testing and learning, and implementing change ideas. He also highlighted the importance of client focus and a team approach to quality improvement.
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdfTechSoup
In this webinar you will learn how your organization can access TechSoup's wide variety of product discount and donation programs. From hardware to software, we'll give you a tour of the tools available to help your nonprofit with productivity, collaboration, financial management, donor tracking, security, and more.
The Roman Empire A Historical Colossus.pdfkaushalkr1407
The Roman Empire, a vast and enduring power, stands as one of history's most remarkable civilizations, leaving an indelible imprint on the world. It emerged from the Roman Republic, transitioning into an imperial powerhouse under the leadership of Augustus Caesar in 27 BCE. This transformation marked the beginning of an era defined by unprecedented territorial expansion, architectural marvels, and profound cultural influence.
The empire's roots lie in the city of Rome, founded, according to legend, by Romulus in 753 BCE. Over centuries, Rome evolved from a small settlement to a formidable republic, characterized by a complex political system with elected officials and checks on power. However, internal strife, class conflicts, and military ambitions paved the way for the end of the Republic. Julius Caesar’s dictatorship and subsequent assassination in 44 BCE created a power vacuum, leading to a civil war. Octavian, later Augustus, emerged victorious, heralding the Roman Empire’s birth.
Under Augustus, the empire experienced the Pax Romana, a 200-year period of relative peace and stability. Augustus reformed the military, established efficient administrative systems, and initiated grand construction projects. The empire's borders expanded, encompassing territories from Britain to Egypt and from Spain to the Euphrates. Roman legions, renowned for their discipline and engineering prowess, secured and maintained these vast territories, building roads, fortifications, and cities that facilitated control and integration.
The Roman Empire’s society was hierarchical, with a rigid class system. At the top were the patricians, wealthy elites who held significant political power. Below them were the plebeians, free citizens with limited political influence, and the vast numbers of slaves who formed the backbone of the economy. The family unit was central, governed by the paterfamilias, the male head who held absolute authority.
Culturally, the Romans were eclectic, absorbing and adapting elements from the civilizations they encountered, particularly the Greeks. Roman art, literature, and philosophy reflected this synthesis, creating a rich cultural tapestry. Latin, the Roman language, became the lingua franca of the Western world, influencing numerous modern languages.
Roman architecture and engineering achievements were monumental. They perfected the arch, vault, and dome, constructing enduring structures like the Colosseum, Pantheon, and aqueducts. These engineering marvels not only showcased Roman ingenuity but also served practical purposes, from public entertainment to water supply.
Students, digital devices and success - Andreas Schleicher - 27 May 2024..pptxEduSkills OECD
Andreas Schleicher presents at the OECD webinar ‘Digital devices in schools: detrimental distraction or secret to success?’ on 27 May 2024. The presentation was based on findings from PISA 2022 results and the webinar helped launch the PISA in Focus ‘Managing screen time: How to protect and equip students against distraction’ https://www.oecd-ilibrary.org/education/managing-screen-time_7c225af4-en and the OECD Education Policy Perspective ‘Students, digital devices and success’ can be found here - https://oe.cd/il/5yV
6. How do the Frameworks Support & Guide the Business of IT C OBI T IT Wide CMMI ITIL Infrastructure / Operations Application Development IT Finance IT People Technology Architecture Customer Relationship ISO 17799 / NIST 800 Security & BCP/DRP
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18. Source: The Art of Service Quality Flexibility Cost Management How / What ? Why! ITIL Framework Service Management Objective Tree effective efficient organization effective efficient IT service provision
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21. ITIL v3 – The Service Lifecycle Source: ITIL Refresh Project Service Design Service ITIL Service Strategies Service Operation Service Design Continual Service Improvement Service Transition Complimentary Guidance Quick Wins Governance Methods Case Studies Value-added Products Templates Qualifications Study Aids
ITIL is relevant to anyone involved in the delivery of support of IT services. Whether you are managing day-to-day IT services, or establishing and refining existing processes, ITIL can help you apply internationally proven best practices for the IT services and support you provide.
The easiest and most concise way to describe the benefits of adopting Service Management and the ITIL Framework is by using the Objective Tree. Any organisation has it’s known and inferred corporate objectives. Objectives can be related to revenue, costs, profits, satisfaction, production, etc. These objectives determine the business processes that are required. That is, the corporate objectives will determine how the functional units of the business work together and their activities. As an outsider looking in, if somebody asks why these activities are determined (why), then you would go back to the corporate objectives. Each of the units of the business requires a set of services in order to achieve their function and to be part of the business processes. What services are required are determined by the interactions of the business units. Some business units will require specific IT Services (e.g.. Accounts payable need a system, Human resources need a system), however some services will be required by all units (e.g.. Electronic mail and word publishing capabilities). The types of services required are influenced by the way that the business processes are organized, which (as we know) is determined by the organizational objectives. Finally, all of these IT Services must run on infrastructure. Infrastructure includes hardware & software and all elements in between. All of these components have to be managed and we call that Service Management (or IT Service Management). We must ensure that we managed all these components very well so that the services can be provided to the business processes that will help them achieve the organisation objectives. ITIL is a way of identifying and assisting to ensure that we do all the things we need to do when considering the management of infrastructure. So you can see that ITIL is not the starting point. Really the starting point is understanding the objectives and business processes. Next is really understanding what it is that they need in the way of IT Services. The people in the business units do not view services as technical terms like network access,
Competitive advantage through cost reduction and by enabling growth and agility by the flexibility and scalability inherent in standardized processes and service organization. Business efficiency through streamlining of IT processes and better alignment between vital business functions and IT services Improved internal customer and user satisfaction
ITIL is now based on a core of five titles: Service Strategy Service Design Service Transition Service Operation Continual Service Improvement The Service Strategy book offers a view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every stage of the service lifecycle stays focused on the business case and relates to all the companion process elements that follow. Subsequent titles will link deliverables to meeting the business goals, requirements and service management principles described in this publication. Concepts and guidance in this publication include: Service Management strategy and value planning Linking business plans and directions to IT service strategy Planning and implementing service strategy
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