SlideShare a Scribd company logo
IT frameworks ITIL, CMMi, Cobit, eSCM 23 06 2007 http://youssoufchotia.info [email_address] What you can do with this document ? http://creativecommons.org/licenses/by-nc/3.0/deed.fr
Needs ,[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],1 - Process mgt
Between specialisation and adaptation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Functions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Process examples ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Process definitions ,[object Object]
Responsibilities ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],S M A R T
Indicators ,[object Object]
How to deal with a process KGI Key goal indicator Indicators to measure the results of your process KPI Key performance indicator Indicators to measure interactions inside your process KPI KGI
2 - IT frameworks ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
History of IT organisations ,[object Object],[object Object],[object Object],[object Object],[object Object]
IT global trends  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Frameworks overview ISO27000 ISO14000 ISO20000 ISO9000 PRINCE2 PMP ABC ITIL COBiT eSCM Business IT CMMi Val IT Six sigma COPC-2000   IT scorecard Balance scorecard
The tetralogy ,[object Object],[object Object],[object Object],[object Object],[object Object],ITIL COBiT eSCM CMMi ,[object Object],[object Object],[object Object],[object Object],[object Object]
IT house Support process   Solution CMMi Operation ITIL ISO20000 Governance COBiT PROJECT : PMI, Prince2 SOURCING : eSCM
Frameworks global trends ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Maturity ,[object Object],[object Object],[object Object],[object Object],[object Object]
Frameworks overview : functions map Business IT Solution Operation COBiT ITIL CMMi eSCM
Frameworks overview : abstraction / diffusion All companies IT High abstraction COBiT ITIL CMMi eSCM Low abstraction Software company Big corporation
Frameworks history 1991 COBiT V1 1996 2002 2000 2005 2006 2007 2004 1994 COBiT V4 ITIL V1 ITIL V2 ITIL V3 CMM CMMi eSCM-CL eSCM-SP COBiT V3 ISO20000 CMMi 1.2
Defining a service 3 Technology SERVICE 1 Process 2 Organisation S P O T
 
3 - ITIL ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
2 -  ITIL ,[object Object]
ITIL global map
Certification ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Service support ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Service delivery ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Mapping SS and SD
ITIL adoption Step1 : large and quick adoption   Quickwins industrialisation   Step2 : slow and focused adoption   Maturity process assessment Justification and ROI to go beyond ITILV3
ITIL adoption : step 1 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ITIL adoption : step 2 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ITIL V3 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ITIL V3 – 30/05/07
What’s new ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
4 - COBit ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Definition ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
IT governance ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Control between business needs and IT operations
Link the business to IT
 
Plan and Organize ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Acquire and Implement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Deliver and Support ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Monitor and Evaluate ,[object Object],[object Object],[object Object],[object Object]
IT audit ,[object Object],[object Object],[object Object],[object Object],[object Object]
CobiT quickstart ,[object Object],[object Object],[object Object],[object Object]
5 - CMMi ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Definition ,[object Object],[object Object],[object Object],[object Object],[object Object]
Process area and capability levels
 
Process area
Goals for each of 22 process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Configuration Management (CM) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Measurement and Analysis (MA) L2 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Process and Product Quality Assurance L2 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Project Planning (PP) L2 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Pros of CMMi L2 / L3 ,[object Object],[object Object],[object Object],[object Object]
Pros of CMMi L2 / L3 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Dangers ,[object Object],[object Object],[object Object],[object Object],[object Object]
CMMi facts ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
CMMi certified ,[object Object],[object Object],[object Object]
6 - eSCM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Definition ,[object Object],[object Object],[object Object],[object Object],[object Object]
Why eSCM ? We can’t manage an outsourcing contrat only with contractual indicators … Not enough transparency !
eSCM model overview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Domains ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
CONCLUSION
From
To
 Questions ? Thank you

More Related Content

What's hot

RDrew ITIL Presentation
RDrew ITIL PresentationRDrew ITIL Presentation
RDrew ITIL Presentation
Ron Drew
 
COBIT 2019 webinar Use Cases: Tailoring Governance of Your Enterprise IT
COBIT 2019 webinar Use Cases: Tailoring Governance of Your Enterprise ITCOBIT 2019 webinar Use Cases: Tailoring Governance of Your Enterprise IT
COBIT 2019 webinar Use Cases: Tailoring Governance of Your Enterprise IT
Mark Constable
 
SOC 2 and You
SOC 2 and YouSOC 2 and You
SOC 2 and You
Schellman & Company
 
COBIT 5.0 Vs ISO / IEC 38500 (IT Governance)
COBIT 5.0 Vs ISO / IEC 38500 (IT Governance)COBIT 5.0 Vs ISO / IEC 38500 (IT Governance)
COBIT 5.0 Vs ISO / IEC 38500 (IT Governance)
ISACA Riyadh
 
ITIL,COBIT and IT4IT Mapping
ITIL,COBIT and IT4IT MappingITIL,COBIT and IT4IT Mapping
ITIL,COBIT and IT4IT Mapping
Rob Akershoek
 
Quick Guide to ISO/IEC 27701 - The Newest Privacy Information Standard
Quick Guide to ISO/IEC 27701 - The Newest Privacy Information StandardQuick Guide to ISO/IEC 27701 - The Newest Privacy Information Standard
Quick Guide to ISO/IEC 27701 - The Newest Privacy Information Standard
PECB
 
COBIT®5 - Assessor
COBIT®5 - AssessorCOBIT®5 - Assessor
Cobit 2019 foundation study material
Cobit 2019 foundation study materialCobit 2019 foundation study material
Cobit 2019 foundation study material
Anees Shaikh
 
An Introduction to IT Management with COBIT 2019
An Introduction to IT Management with COBIT 2019An Introduction to IT Management with COBIT 2019
An Introduction to IT Management with COBIT 2019
Gregor Polančič
 
ISO/IEC 27701 vs GDPR: What you need to know
ISO/IEC 27701 vs GDPR: What you need to knowISO/IEC 27701 vs GDPR: What you need to know
ISO/IEC 27701 vs GDPR: What you need to know
PECB
 
Making SIAM Work (for you)
Making SIAM Work (for you)Making SIAM Work (for you)
Making SIAM Work (for you)
Lockheed-Martin
 
Introducing ITIL
Introducing ITILIntroducing ITIL
Introducing ITIL
Robert Thomas
 
IT Governance – The missing compass in a technology changing world
 IT Governance – The missing compass in a technology changing world IT Governance – The missing compass in a technology changing world
IT Governance – The missing compass in a technology changing world
PECB
 
ITIL SIAM - Service Integration and Management Model
ITIL  SIAM - Service Integration and Management ModelITIL  SIAM - Service Integration and Management Model
ITIL SIAM - Service Integration and Management Model
PeteFeehan
 
How to use ChatGPT for an ISMS implementation.pdf
How to use ChatGPT for an ISMS implementation.pdfHow to use ChatGPT for an ISMS implementation.pdf
How to use ChatGPT for an ISMS implementation.pdf
Andrey Prozorov, CISM, CIPP/E, CDPSE. LA 27001
 
ITSM Presentation
ITSM PresentationITSM Presentation
ITSM Presentation
itsm_at_hanover
 
CMMC, ISO/IEC 27701, and ISO/IEC 27001 — Best Practices and Differences
CMMC, ISO/IEC 27701, and ISO/IEC 27001 — Best Practices and DifferencesCMMC, ISO/IEC 27701, and ISO/IEC 27001 — Best Practices and Differences
CMMC, ISO/IEC 27701, and ISO/IEC 27001 — Best Practices and Differences
PECB
 
Service Integration and Management (SIAM)
Service Integration and Management (SIAM)Service Integration and Management (SIAM)
Service Integration and Management (SIAM)
NUS-ISS
 
Business Process Optimization PowerPoint Presentation Slides
Business Process Optimization PowerPoint Presentation Slides Business Process Optimization PowerPoint Presentation Slides
Business Process Optimization PowerPoint Presentation Slides
SlideTeam
 
Enterprise Cybersecurity: From Strategy to Operating Model
Enterprise Cybersecurity: From Strategy to Operating ModelEnterprise Cybersecurity: From Strategy to Operating Model
Enterprise Cybersecurity: From Strategy to Operating Model
Eryk Budi Pratama
 

What's hot (20)

RDrew ITIL Presentation
RDrew ITIL PresentationRDrew ITIL Presentation
RDrew ITIL Presentation
 
COBIT 2019 webinar Use Cases: Tailoring Governance of Your Enterprise IT
COBIT 2019 webinar Use Cases: Tailoring Governance of Your Enterprise ITCOBIT 2019 webinar Use Cases: Tailoring Governance of Your Enterprise IT
COBIT 2019 webinar Use Cases: Tailoring Governance of Your Enterprise IT
 
SOC 2 and You
SOC 2 and YouSOC 2 and You
SOC 2 and You
 
COBIT 5.0 Vs ISO / IEC 38500 (IT Governance)
COBIT 5.0 Vs ISO / IEC 38500 (IT Governance)COBIT 5.0 Vs ISO / IEC 38500 (IT Governance)
COBIT 5.0 Vs ISO / IEC 38500 (IT Governance)
 
ITIL,COBIT and IT4IT Mapping
ITIL,COBIT and IT4IT MappingITIL,COBIT and IT4IT Mapping
ITIL,COBIT and IT4IT Mapping
 
Quick Guide to ISO/IEC 27701 - The Newest Privacy Information Standard
Quick Guide to ISO/IEC 27701 - The Newest Privacy Information StandardQuick Guide to ISO/IEC 27701 - The Newest Privacy Information Standard
Quick Guide to ISO/IEC 27701 - The Newest Privacy Information Standard
 
COBIT®5 - Assessor
COBIT®5 - AssessorCOBIT®5 - Assessor
COBIT®5 - Assessor
 
Cobit 2019 foundation study material
Cobit 2019 foundation study materialCobit 2019 foundation study material
Cobit 2019 foundation study material
 
An Introduction to IT Management with COBIT 2019
An Introduction to IT Management with COBIT 2019An Introduction to IT Management with COBIT 2019
An Introduction to IT Management with COBIT 2019
 
ISO/IEC 27701 vs GDPR: What you need to know
ISO/IEC 27701 vs GDPR: What you need to knowISO/IEC 27701 vs GDPR: What you need to know
ISO/IEC 27701 vs GDPR: What you need to know
 
Making SIAM Work (for you)
Making SIAM Work (for you)Making SIAM Work (for you)
Making SIAM Work (for you)
 
Introducing ITIL
Introducing ITILIntroducing ITIL
Introducing ITIL
 
IT Governance – The missing compass in a technology changing world
 IT Governance – The missing compass in a technology changing world IT Governance – The missing compass in a technology changing world
IT Governance – The missing compass in a technology changing world
 
ITIL SIAM - Service Integration and Management Model
ITIL  SIAM - Service Integration and Management ModelITIL  SIAM - Service Integration and Management Model
ITIL SIAM - Service Integration and Management Model
 
How to use ChatGPT for an ISMS implementation.pdf
How to use ChatGPT for an ISMS implementation.pdfHow to use ChatGPT for an ISMS implementation.pdf
How to use ChatGPT for an ISMS implementation.pdf
 
ITSM Presentation
ITSM PresentationITSM Presentation
ITSM Presentation
 
CMMC, ISO/IEC 27701, and ISO/IEC 27001 — Best Practices and Differences
CMMC, ISO/IEC 27701, and ISO/IEC 27001 — Best Practices and DifferencesCMMC, ISO/IEC 27701, and ISO/IEC 27001 — Best Practices and Differences
CMMC, ISO/IEC 27701, and ISO/IEC 27001 — Best Practices and Differences
 
Service Integration and Management (SIAM)
Service Integration and Management (SIAM)Service Integration and Management (SIAM)
Service Integration and Management (SIAM)
 
Business Process Optimization PowerPoint Presentation Slides
Business Process Optimization PowerPoint Presentation Slides Business Process Optimization PowerPoint Presentation Slides
Business Process Optimization PowerPoint Presentation Slides
 
Enterprise Cybersecurity: From Strategy to Operating Model
Enterprise Cybersecurity: From Strategy to Operating ModelEnterprise Cybersecurity: From Strategy to Operating Model
Enterprise Cybersecurity: From Strategy to Operating Model
 

Similar to IT frameworks

Cobit, itil and cmmi - a tutorial
Cobit, itil and cmmi  - a tutorialCobit, itil and cmmi  - a tutorial
Cobit, itil and cmmi - a tutorial
seveman
 
The relation in between ITIL, Cobit, Togaf and CMMI.
The relation in between ITIL, Cobit, Togaf and CMMI.The relation in between ITIL, Cobit, Togaf and CMMI.
The relation in between ITIL, Cobit, Togaf and CMMI.
Mücahit Sidimi
 
CobiT And ITIL Breakfast Seminar
CobiT And ITIL Breakfast SeminarCobiT And ITIL Breakfast Seminar
CobiT And ITIL Breakfast Seminar
Acend Corporate Learning
 
Marcos cobi t -e-itil-v040811
Marcos cobi t -e-itil-v040811Marcos cobi t -e-itil-v040811
Marcos cobi t -e-itil-v040811
faau09
 
Msp It Goverance And Service Delivery Process
Msp It Goverance And Service Delivery ProcessMsp It Goverance And Service Delivery Process
Msp It Goverance And Service Delivery Process
kadhar_masthan
 
Frameworks For Predictability
Frameworks For PredictabilityFrameworks For Predictability
Frameworks For Predictability
tlknecht
 
Pmi, Opm3 And Cmmi Assessment Overview
Pmi, Opm3 And Cmmi Assessment OverviewPmi, Opm3 And Cmmi Assessment Overview
Pmi, Opm3 And Cmmi Assessment Overview
Alan McSweeney
 
IT Management Toolkit - ITIL Is Not Enough
IT Management Toolkit - ITIL Is Not EnoughIT Management Toolkit - ITIL Is Not Enough
IT Management Toolkit - ITIL Is Not Enough
Ahmed Al-Hadidi
 
Diskusi buku: Securing an IT Organization through Governance, Risk Management...
Diskusi buku: Securing an IT Organization through Governance, Risk Management...Diskusi buku: Securing an IT Organization through Governance, Risk Management...
Diskusi buku: Securing an IT Organization through Governance, Risk Management...
Sarwono Sutikno, Dr.Eng.,CISA,CISSP,CISM,CSX-F
 
Itil introduction
Itil introductionItil introduction
Itil introduction
Bhalla Mukul
 
Cobit Foundation Training
Cobit Foundation TrainingCobit Foundation Training
Cobit Foundation Training
vyomlabs
 
Presentation: Life In An ITIL V3 Environment
Presentation: Life In An ITIL V3 EnvironmentPresentation: Life In An ITIL V3 Environment
Presentation: Life In An ITIL V3 Environment
Vyom Labs
 
A Practical Guide to CMDB Deployment in a Tivoli Environment
A Practical Guide to CMDB Deployment in a Tivoli EnvironmentA Practical Guide to CMDB Deployment in a Tivoli Environment
A Practical Guide to CMDB Deployment in a Tivoli Environment
Antonio Rolle
 
SixSigma 【Continuous Study】
SixSigma 【Continuous Study】SixSigma 【Continuous Study】
SixSigma 【Continuous Study】
Jerimi Soma
 
CIT2015TheCaseITServiceManagement.pptx
CIT2015TheCaseITServiceManagement.pptxCIT2015TheCaseITServiceManagement.pptx
CIT2015TheCaseITServiceManagement.pptx
AnishKumar509840
 
mm CGEIT Best Practices and Concepts
mm CGEIT Best Practices and Conceptsmm CGEIT Best Practices and Concepts
mm CGEIT Best Practices and Concepts
Andrey Prozorov, CISM, CIPP/E, CDPSE. LA 27001
 
COBIT®5 - Foundation
COBIT®5 - FoundationCOBIT®5 - Foundation
Five Proven Strategies for Reducing Costs with IT Service Management - ITSM A...
Five Proven Strategies for Reducing Costs with IT Service Management - ITSM A...Five Proven Strategies for Reducing Costs with IT Service Management - ITSM A...
Five Proven Strategies for Reducing Costs with IT Service Management - ITSM A...
ITSM Academy, Inc.
 
Introduction to COBIT 5 and IT management
Introduction to COBIT 5 and IT managementIntroduction to COBIT 5 and IT management
Introduction to COBIT 5 and IT management
Christian F. Nissen
 
Allstate- Cathy Kirch- Back to the Future with ITIL-FINAL
Allstate- Cathy Kirch- Back to the Future with ITIL-FINALAllstate- Cathy Kirch- Back to the Future with ITIL-FINAL
Allstate- Cathy Kirch- Back to the Future with ITIL-FINAL
Cathy Kirch
 

Similar to IT frameworks (20)

Cobit, itil and cmmi - a tutorial
Cobit, itil and cmmi  - a tutorialCobit, itil and cmmi  - a tutorial
Cobit, itil and cmmi - a tutorial
 
The relation in between ITIL, Cobit, Togaf and CMMI.
The relation in between ITIL, Cobit, Togaf and CMMI.The relation in between ITIL, Cobit, Togaf and CMMI.
The relation in between ITIL, Cobit, Togaf and CMMI.
 
CobiT And ITIL Breakfast Seminar
CobiT And ITIL Breakfast SeminarCobiT And ITIL Breakfast Seminar
CobiT And ITIL Breakfast Seminar
 
Marcos cobi t -e-itil-v040811
Marcos cobi t -e-itil-v040811Marcos cobi t -e-itil-v040811
Marcos cobi t -e-itil-v040811
 
Msp It Goverance And Service Delivery Process
Msp It Goverance And Service Delivery ProcessMsp It Goverance And Service Delivery Process
Msp It Goverance And Service Delivery Process
 
Frameworks For Predictability
Frameworks For PredictabilityFrameworks For Predictability
Frameworks For Predictability
 
Pmi, Opm3 And Cmmi Assessment Overview
Pmi, Opm3 And Cmmi Assessment OverviewPmi, Opm3 And Cmmi Assessment Overview
Pmi, Opm3 And Cmmi Assessment Overview
 
IT Management Toolkit - ITIL Is Not Enough
IT Management Toolkit - ITIL Is Not EnoughIT Management Toolkit - ITIL Is Not Enough
IT Management Toolkit - ITIL Is Not Enough
 
Diskusi buku: Securing an IT Organization through Governance, Risk Management...
Diskusi buku: Securing an IT Organization through Governance, Risk Management...Diskusi buku: Securing an IT Organization through Governance, Risk Management...
Diskusi buku: Securing an IT Organization through Governance, Risk Management...
 
Itil introduction
Itil introductionItil introduction
Itil introduction
 
Cobit Foundation Training
Cobit Foundation TrainingCobit Foundation Training
Cobit Foundation Training
 
Presentation: Life In An ITIL V3 Environment
Presentation: Life In An ITIL V3 EnvironmentPresentation: Life In An ITIL V3 Environment
Presentation: Life In An ITIL V3 Environment
 
A Practical Guide to CMDB Deployment in a Tivoli Environment
A Practical Guide to CMDB Deployment in a Tivoli EnvironmentA Practical Guide to CMDB Deployment in a Tivoli Environment
A Practical Guide to CMDB Deployment in a Tivoli Environment
 
SixSigma 【Continuous Study】
SixSigma 【Continuous Study】SixSigma 【Continuous Study】
SixSigma 【Continuous Study】
 
CIT2015TheCaseITServiceManagement.pptx
CIT2015TheCaseITServiceManagement.pptxCIT2015TheCaseITServiceManagement.pptx
CIT2015TheCaseITServiceManagement.pptx
 
mm CGEIT Best Practices and Concepts
mm CGEIT Best Practices and Conceptsmm CGEIT Best Practices and Concepts
mm CGEIT Best Practices and Concepts
 
COBIT®5 - Foundation
COBIT®5 - FoundationCOBIT®5 - Foundation
COBIT®5 - Foundation
 
Five Proven Strategies for Reducing Costs with IT Service Management - ITSM A...
Five Proven Strategies for Reducing Costs with IT Service Management - ITSM A...Five Proven Strategies for Reducing Costs with IT Service Management - ITSM A...
Five Proven Strategies for Reducing Costs with IT Service Management - ITSM A...
 
Introduction to COBIT 5 and IT management
Introduction to COBIT 5 and IT managementIntroduction to COBIT 5 and IT management
Introduction to COBIT 5 and IT management
 
Allstate- Cathy Kirch- Back to the Future with ITIL-FINAL
Allstate- Cathy Kirch- Back to the Future with ITIL-FINALAllstate- Cathy Kirch- Back to the Future with ITIL-FINAL
Allstate- Cathy Kirch- Back to the Future with ITIL-FINAL
 

Recently uploaded

2024-6-01-IMPACTSilver-Corp-Presentation.pdf
2024-6-01-IMPACTSilver-Corp-Presentation.pdf2024-6-01-IMPACTSilver-Corp-Presentation.pdf
2024-6-01-IMPACTSilver-Corp-Presentation.pdf
hartfordclub1
 
Best Forex Brokers Comparison in INDIA 2024
Best Forex Brokers Comparison in INDIA 2024Best Forex Brokers Comparison in INDIA 2024
Best Forex Brokers Comparison in INDIA 2024
Top Forex Brokers Review
 
Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...
Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...
Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...
Neil Horowitz
 
Call8328958814 satta matka Kalyan result satta guessing
Call8328958814 satta matka Kalyan result satta guessingCall8328958814 satta matka Kalyan result satta guessing
Call8328958814 satta matka Kalyan result satta guessing
➑➌➋➑➒➎➑➑➊➍
 
Part 2 Deep Dive: Navigating the 2024 Slowdown
Part 2 Deep Dive: Navigating the 2024 SlowdownPart 2 Deep Dive: Navigating the 2024 Slowdown
Part 2 Deep Dive: Navigating the 2024 Slowdown
jeffkluth1
 
Industrial Tech SW: Category Renewal and Creation
Industrial Tech SW:  Category Renewal and CreationIndustrial Tech SW:  Category Renewal and Creation
Industrial Tech SW: Category Renewal and Creation
Christian Dahlen
 
DearbornMusic-KatherineJasperFullSailUni
DearbornMusic-KatherineJasperFullSailUniDearbornMusic-KatherineJasperFullSailUni
DearbornMusic-KatherineJasperFullSailUni
katiejasper96
 
Chapter 7 Final business management sciences .ppt
Chapter 7 Final business management sciences .pptChapter 7 Final business management sciences .ppt
Chapter 7 Final business management sciences .ppt
ssuser567e2d
 
How to Buy an Engagement Ring.pcffbhfbfghfhptx
How to Buy an Engagement Ring.pcffbhfbfghfhptxHow to Buy an Engagement Ring.pcffbhfbfghfhptx
How to Buy an Engagement Ring.pcffbhfbfghfhptx
Charleston Alexander
 
TIMES BPO: Business Plan For Startup Industry
TIMES BPO: Business Plan For Startup IndustryTIMES BPO: Business Plan For Startup Industry
TIMES BPO: Business Plan For Startup Industry
timesbpobusiness
 
Best practices for project execution and delivery
Best practices for project execution and deliveryBest practices for project execution and delivery
Best practices for project execution and delivery
CLIVE MINCHIN
 
Digital Marketing with a Focus on Sustainability
Digital Marketing with a Focus on SustainabilityDigital Marketing with a Focus on Sustainability
Digital Marketing with a Focus on Sustainability
sssourabhsharma
 
NIMA2024 | De toegevoegde waarde van DEI en ESG in campagnes | Nathalie Lam |...
NIMA2024 | De toegevoegde waarde van DEI en ESG in campagnes | Nathalie Lam |...NIMA2024 | De toegevoegde waarde van DEI en ESG in campagnes | Nathalie Lam |...
NIMA2024 | De toegevoegde waarde van DEI en ESG in campagnes | Nathalie Lam |...
BBPMedia1
 
Best Competitive Marble Pricing in Dubai - ☎ 9928909666
Best Competitive Marble Pricing in Dubai - ☎ 9928909666Best Competitive Marble Pricing in Dubai - ☎ 9928909666
Best Competitive Marble Pricing in Dubai - ☎ 9928909666
Stone Art Hub
 
The APCO Geopolitical Radar - Q3 2024 The Global Operating Environment for Bu...
The APCO Geopolitical Radar - Q3 2024 The Global Operating Environment for Bu...The APCO Geopolitical Radar - Q3 2024 The Global Operating Environment for Bu...
The APCO Geopolitical Radar - Q3 2024 The Global Operating Environment for Bu...
APCO
 
The Most Inspiring Entrepreneurs to Follow in 2024.pdf
The Most Inspiring Entrepreneurs to Follow in 2024.pdfThe Most Inspiring Entrepreneurs to Follow in 2024.pdf
The Most Inspiring Entrepreneurs to Follow in 2024.pdf
thesiliconleaders
 
一比一原版(QMUE毕业证书)英国爱丁堡玛格丽特女王大学毕业证文凭如何办理
一比一原版(QMUE毕业证书)英国爱丁堡玛格丽特女王大学毕业证文凭如何办理一比一原版(QMUE毕业证书)英国爱丁堡玛格丽特女王大学毕业证文凭如何办理
一比一原版(QMUE毕业证书)英国爱丁堡玛格丽特女王大学毕业证文凭如何办理
taqyea
 
Innovation Management Frameworks: Your Guide to Creativity & Innovation
Innovation Management Frameworks: Your Guide to Creativity & InnovationInnovation Management Frameworks: Your Guide to Creativity & Innovation
Innovation Management Frameworks: Your Guide to Creativity & Innovation
Operational Excellence Consulting
 
The latest Heat Pump Manual from Newentide
The latest Heat Pump Manual from NewentideThe latest Heat Pump Manual from Newentide
The latest Heat Pump Manual from Newentide
JoeYangGreatMachiner
 
How are Lilac French Bulldogs Beauty Charming the World and Capturing Hearts....
How are Lilac French Bulldogs Beauty Charming the World and Capturing Hearts....How are Lilac French Bulldogs Beauty Charming the World and Capturing Hearts....
How are Lilac French Bulldogs Beauty Charming the World and Capturing Hearts....
Lacey Max
 

Recently uploaded (20)

2024-6-01-IMPACTSilver-Corp-Presentation.pdf
2024-6-01-IMPACTSilver-Corp-Presentation.pdf2024-6-01-IMPACTSilver-Corp-Presentation.pdf
2024-6-01-IMPACTSilver-Corp-Presentation.pdf
 
Best Forex Brokers Comparison in INDIA 2024
Best Forex Brokers Comparison in INDIA 2024Best Forex Brokers Comparison in INDIA 2024
Best Forex Brokers Comparison in INDIA 2024
 
Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...
Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...
Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...
 
Call8328958814 satta matka Kalyan result satta guessing
Call8328958814 satta matka Kalyan result satta guessingCall8328958814 satta matka Kalyan result satta guessing
Call8328958814 satta matka Kalyan result satta guessing
 
Part 2 Deep Dive: Navigating the 2024 Slowdown
Part 2 Deep Dive: Navigating the 2024 SlowdownPart 2 Deep Dive: Navigating the 2024 Slowdown
Part 2 Deep Dive: Navigating the 2024 Slowdown
 
Industrial Tech SW: Category Renewal and Creation
Industrial Tech SW:  Category Renewal and CreationIndustrial Tech SW:  Category Renewal and Creation
Industrial Tech SW: Category Renewal and Creation
 
DearbornMusic-KatherineJasperFullSailUni
DearbornMusic-KatherineJasperFullSailUniDearbornMusic-KatherineJasperFullSailUni
DearbornMusic-KatherineJasperFullSailUni
 
Chapter 7 Final business management sciences .ppt
Chapter 7 Final business management sciences .pptChapter 7 Final business management sciences .ppt
Chapter 7 Final business management sciences .ppt
 
How to Buy an Engagement Ring.pcffbhfbfghfhptx
How to Buy an Engagement Ring.pcffbhfbfghfhptxHow to Buy an Engagement Ring.pcffbhfbfghfhptx
How to Buy an Engagement Ring.pcffbhfbfghfhptx
 
TIMES BPO: Business Plan For Startup Industry
TIMES BPO: Business Plan For Startup IndustryTIMES BPO: Business Plan For Startup Industry
TIMES BPO: Business Plan For Startup Industry
 
Best practices for project execution and delivery
Best practices for project execution and deliveryBest practices for project execution and delivery
Best practices for project execution and delivery
 
Digital Marketing with a Focus on Sustainability
Digital Marketing with a Focus on SustainabilityDigital Marketing with a Focus on Sustainability
Digital Marketing with a Focus on Sustainability
 
NIMA2024 | De toegevoegde waarde van DEI en ESG in campagnes | Nathalie Lam |...
NIMA2024 | De toegevoegde waarde van DEI en ESG in campagnes | Nathalie Lam |...NIMA2024 | De toegevoegde waarde van DEI en ESG in campagnes | Nathalie Lam |...
NIMA2024 | De toegevoegde waarde van DEI en ESG in campagnes | Nathalie Lam |...
 
Best Competitive Marble Pricing in Dubai - ☎ 9928909666
Best Competitive Marble Pricing in Dubai - ☎ 9928909666Best Competitive Marble Pricing in Dubai - ☎ 9928909666
Best Competitive Marble Pricing in Dubai - ☎ 9928909666
 
The APCO Geopolitical Radar - Q3 2024 The Global Operating Environment for Bu...
The APCO Geopolitical Radar - Q3 2024 The Global Operating Environment for Bu...The APCO Geopolitical Radar - Q3 2024 The Global Operating Environment for Bu...
The APCO Geopolitical Radar - Q3 2024 The Global Operating Environment for Bu...
 
The Most Inspiring Entrepreneurs to Follow in 2024.pdf
The Most Inspiring Entrepreneurs to Follow in 2024.pdfThe Most Inspiring Entrepreneurs to Follow in 2024.pdf
The Most Inspiring Entrepreneurs to Follow in 2024.pdf
 
一比一原版(QMUE毕业证书)英国爱丁堡玛格丽特女王大学毕业证文凭如何办理
一比一原版(QMUE毕业证书)英国爱丁堡玛格丽特女王大学毕业证文凭如何办理一比一原版(QMUE毕业证书)英国爱丁堡玛格丽特女王大学毕业证文凭如何办理
一比一原版(QMUE毕业证书)英国爱丁堡玛格丽特女王大学毕业证文凭如何办理
 
Innovation Management Frameworks: Your Guide to Creativity & Innovation
Innovation Management Frameworks: Your Guide to Creativity & InnovationInnovation Management Frameworks: Your Guide to Creativity & Innovation
Innovation Management Frameworks: Your Guide to Creativity & Innovation
 
The latest Heat Pump Manual from Newentide
The latest Heat Pump Manual from NewentideThe latest Heat Pump Manual from Newentide
The latest Heat Pump Manual from Newentide
 
How are Lilac French Bulldogs Beauty Charming the World and Capturing Hearts....
How are Lilac French Bulldogs Beauty Charming the World and Capturing Hearts....How are Lilac French Bulldogs Beauty Charming the World and Capturing Hearts....
How are Lilac French Bulldogs Beauty Charming the World and Capturing Hearts....
 

IT frameworks

  • 1. IT frameworks ITIL, CMMi, Cobit, eSCM 23 06 2007 http://youssoufchotia.info [email_address] What you can do with this document ? http://creativecommons.org/licenses/by-nc/3.0/deed.fr
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13. How to deal with a process KGI Key goal indicator Indicators to measure the results of your process KPI Key performance indicator Indicators to measure interactions inside your process KPI KGI
  • 14.
  • 15.
  • 16.
  • 17. Frameworks overview ISO27000 ISO14000 ISO20000 ISO9000 PRINCE2 PMP ABC ITIL COBiT eSCM Business IT CMMi Val IT Six sigma COPC-2000 IT scorecard Balance scorecard
  • 18.
  • 19. IT house Support process Solution CMMi Operation ITIL ISO20000 Governance COBiT PROJECT : PMI, Prince2 SOURCING : eSCM
  • 20.
  • 21.
  • 22. Frameworks overview : functions map Business IT Solution Operation COBiT ITIL CMMi eSCM
  • 23. Frameworks overview : abstraction / diffusion All companies IT High abstraction COBiT ITIL CMMi eSCM Low abstraction Software company Big corporation
  • 24. Frameworks history 1991 COBiT V1 1996 2002 2000 2005 2006 2007 2004 1994 COBiT V4 ITIL V1 ITIL V2 ITIL V3 CMM CMMi eSCM-CL eSCM-SP COBiT V3 ISO20000 CMMi 1.2
  • 25. Defining a service 3 Technology SERVICE 1 Process 2 Organisation S P O T
  • 26.  
  • 27.
  • 28.
  • 30.
  • 31.
  • 32.
  • 34. ITIL adoption Step1 : large and quick adoption Quickwins industrialisation Step2 : slow and focused adoption Maturity process assessment Justification and ROI to go beyond ITILV3
  • 35.
  • 36.
  • 37.
  • 38. ITIL V3 – 30/05/07
  • 39.
  • 40.
  • 41.
  • 42.
  • 44.  
  • 45.
  • 46.
  • 47.
  • 48.
  • 49.
  • 50.
  • 51.
  • 52.
  • 53. Process area and capability levels
  • 54.  
  • 56.
  • 57.
  • 58.
  • 59.
  • 60.
  • 61.
  • 62.
  • 63.
  • 64.
  • 65.
  • 66.
  • 67.
  • 68. Why eSCM ? We can’t manage an outsourcing contrat only with contractual indicators … Not enough transparency !
  • 69.
  • 70.
  • 72. From
  • 73. To
  • 74.  Questions ? Thank you