The ITIL v4 Foundation course aims to introduce participants to the management of modern ITenabled services, to provide them with an understanding of the common language and key concepts and to show them how they can improve their work and the work of their organization with ITIL 4 guidance.

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1. ITIL v4 Foundation course
The ITIL v4 Foundation course aims to introduce participants to the management of modern IT-
enabled services, to provide them with an understanding of the common language and key concepts
and to show them how they can improve their work and the work of their organization with ITIL 4
guidance. The training covers the full syllabus of the Foundation module and prepares all the
participants to take the ITIL Foundation exam. Furthermore, the certification provides the candidate
with an understanding of the ITIL 4 service management framework and will explain to them how it
has evolved to adopt modern technologies and ways of working.
2. Why is there no ITIL 4 Foundation Transition module?
Due to the structure of ITIL 4 Foundation, there will not be a transition module at the Foundation level.
There is a large amount of new material in the ITIL 4 Foundation therefore a single exam is required to
assess end-learners knowledge of the new ITIL 4 Foundation guidance.
3. Where is ITIL Practitioner in the new certification scheme?
ITIL Practitioner will no longer be a separate module in the ITIL 4 certification scheme, however the
knowledge and principles from the ITIL Practitioner guidance will be fundamental to all modules in ITIL
4. Candidates can also use their ITIL Practitioner credits to continue their ITIL journey. If a candidate
has collected 17 credits they will be eligible to take the ITIL Managing Professional Transition Module
without taking the MALC exam.
4. When will ITIL v3 be discontinued?
The transition will be a gradual process and ITIL v3 will be valid until 2020
5. When will translations of ITIL 4 become available?
The first translations of ITIL4 will be in German, French, Spanish, Japanese. More information regarding
non-English language guidance and related timings will be released in Q1 2019.Foundation
Do you already are ITIL v3 certified? How many credits do you have in the ITIL v3 certification scheme?
You can find Axelos guidances’ depending on your achieved credits below:
Fonte: Axelos, ITIL 4 - Frequently Asked Questions. 2018 © AXELOS Limited. All rights reserved.
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