The document discusses emerging approaches to improving IT operating models. It notes that businesses face increasing pressures from technology proliferation, cost pressures, and a faster competitive cadence. IT struggles to keep up and manage complexity across old and new systems separately. The document then summarizes several emerging approaches that can help address these challenges, including continuous delivery, automation, agile practices, digital strategies, DevOps, Lean startup principles, and integrated governance models. It proposes a new "IT operating model" that weaves these approaches together across various dimensions like strategy, processes, organization design, and governance to better deliver value from the IT portfolio.
Your Challenge
Organizations have to adapt to a growing number of trends, putting increased pressure on IT to move at the same speed as the business.
The business, seeing that IT is slower to react, looks to external solutions to address its challenges and capitalize on opportunities.
IT and business leaders don’t have a clear and unified understanding or definition of an operating model.
Our Advice
Critical Insight
The IT operating model is not a static entity and should evolve according to changing business needs.
However, business needs are diverse, and the IT organization must recognize that the business includes groups that consume technology in different patterns. The IT operating model needs to support and enable multiple groups, while continuously adapting to changing business conditions.
Impact and Result
Determine how each technology consumer group interacts with IT. Use consumer experience maps to determine what kind of services consumer groups use and if there are opportunities to improve the delivery of those services.
Identify how changing business conditions will affect the consumption of technology services. Classify your consumers based on business uncertainty and reliance on IT to plan for the future delivery of services.
Optimize the IT operating model. Create a target IT operating model based on the gathered information about technology service consumers. Select different implementations of common operating model elements: governance, sourcing, process, and structure.
Future Proofing Your IT Operating Model for DigitalDavid Favelle
Having worked with Operating Model for over 10 years, Dave has new adopted DevOps, IT4IT and Continuous Delivery alongside traditional frameworks. The concept of the value stream is central to the thinking. The presentation was delivered as a Keynote at the Open Group in Amsterdam October 2017 -https://www.youtube.com/watch?v=Y7yH1JJKvqc&t=1969s
Note that Dave and the ValueFlow team deliver Operating Model on the ServiceNow platform.
How to Articulate the Value of Enterprise Architecturecccamericas
Ever struggled with the question, What is the Value of Enterprise Architecture? In this facilitated conversation, Michael Fulton will share his perspective on Enterprise Architecture and the value it provides to the CIO, to IT, and to the business.
Come ready to engage, because in the conversation we will discuss:
•The EA 7-year itch
•Several External Perspectives on EA Value
•The CC&C perspective on a simplified approach to EA Value
•Ensuring your perspective on EA Value is relevant for your stakeholders
At the end of this conversation, you should walk away with:
•A new perspective on the value of EA
•Tips and tricks on how to articulate and quantify EA Value for your key stakeholders.
Review of Information Technology Function Critical Capability ModelsAlan McSweeney
IT Function critical capabilities are key areas where the IT function needs to maintain significant levels of competence, skill and experience and practise in order to operate and deliver a service. There are several different IT capability frameworks. The objective of these notes is to assess the suitability and applicability of these frameworks. These models can be used to identify what is important for your IT function based on your current and desired/necessary activity profile.
Capabilities vary across organisation – not all capabilities have the same importance for all organisations. These frameworks do not readily accommodate variability in the relative importance of capabilities.
The assessment approach taken is to identify a generalised set of capabilities needed across the span of IT function operations, from strategy to operations and delivery. This generic model is then be used to assess individual frameworks to determine their scope and coverage and to identify gaps.
The generic IT function capability model proposed here consists of five groups or domains of major capabilities that can be organised across the span of the IT function:
1. Information Technology Strategy, Management and Governance
2. Technology and Platforms Standards Development and Management
3. Technology and Solution Consulting and Delivery
4. Operational Run The Business/Business as Usual/Service Provision
5. Change The Business/Development and Introduction of New Services
In the context of trends and initiatives such as outsourcing, transition to cloud services and greater platform-based offerings, should the IT function develop and enhance its meta-capabilities – the management of the delivery of capabilities? Is capability identification and delivery management the most important capability? Outsourced service delivery in all its forms is not a fire-and-forget activity. You can outsource the provision of any service except the management of the supply of that service.
The following IT capability models have been evaluated:
• IT4IT Reference Architecture https://www.opengroup.org/it4it contains 32 functional components
• European e-Competence Framework (ECF) http://www.ecompetences.eu/ contains 40 competencies
• ITIL V4 https://www.axelos.com/best-practice-solutions/itil has 34 management practices
• COBIT 2019 https://www.isaca.org/resources/cobit has 40 management and control processes
• APQC Process Classification Framework - https://www.apqc.org/process-performance-management/process-frameworks version 7.2.1 has 44 major IT management processes
• IT Capability Maturity Framework (IT-CMF) https://ivi.ie/critical-capabilities/ contains 37 critical capabilities
The following model has not been evaluated
• Skills Framework for the Information Age (SFIA) - http://www.sfia-online.org/ lists over 100 skills
Your Challenge
Organizations have to adapt to a growing number of trends, putting increased pressure on IT to move at the same speed as the business.
The business, seeing that IT is slower to react, looks to external solutions to address its challenges and capitalize on opportunities.
IT and business leaders don’t have a clear and unified understanding or definition of an operating model.
Our Advice
Critical Insight
The IT operating model is not a static entity and should evolve according to changing business needs.
However, business needs are diverse, and the IT organization must recognize that the business includes groups that consume technology in different patterns. The IT operating model needs to support and enable multiple groups, while continuously adapting to changing business conditions.
Impact and Result
Determine how each technology consumer group interacts with IT. Use consumer experience maps to determine what kind of services consumer groups use and if there are opportunities to improve the delivery of those services.
Identify how changing business conditions will affect the consumption of technology services. Classify your consumers based on business uncertainty and reliance on IT to plan for the future delivery of services.
Optimize the IT operating model. Create a target IT operating model based on the gathered information about technology service consumers. Select different implementations of common operating model elements: governance, sourcing, process, and structure.
Future Proofing Your IT Operating Model for DigitalDavid Favelle
Having worked with Operating Model for over 10 years, Dave has new adopted DevOps, IT4IT and Continuous Delivery alongside traditional frameworks. The concept of the value stream is central to the thinking. The presentation was delivered as a Keynote at the Open Group in Amsterdam October 2017 -https://www.youtube.com/watch?v=Y7yH1JJKvqc&t=1969s
Note that Dave and the ValueFlow team deliver Operating Model on the ServiceNow platform.
How to Articulate the Value of Enterprise Architecturecccamericas
Ever struggled with the question, What is the Value of Enterprise Architecture? In this facilitated conversation, Michael Fulton will share his perspective on Enterprise Architecture and the value it provides to the CIO, to IT, and to the business.
Come ready to engage, because in the conversation we will discuss:
•The EA 7-year itch
•Several External Perspectives on EA Value
•The CC&C perspective on a simplified approach to EA Value
•Ensuring your perspective on EA Value is relevant for your stakeholders
At the end of this conversation, you should walk away with:
•A new perspective on the value of EA
•Tips and tricks on how to articulate and quantify EA Value for your key stakeholders.
Review of Information Technology Function Critical Capability ModelsAlan McSweeney
IT Function critical capabilities are key areas where the IT function needs to maintain significant levels of competence, skill and experience and practise in order to operate and deliver a service. There are several different IT capability frameworks. The objective of these notes is to assess the suitability and applicability of these frameworks. These models can be used to identify what is important for your IT function based on your current and desired/necessary activity profile.
Capabilities vary across organisation – not all capabilities have the same importance for all organisations. These frameworks do not readily accommodate variability in the relative importance of capabilities.
The assessment approach taken is to identify a generalised set of capabilities needed across the span of IT function operations, from strategy to operations and delivery. This generic model is then be used to assess individual frameworks to determine their scope and coverage and to identify gaps.
The generic IT function capability model proposed here consists of five groups or domains of major capabilities that can be organised across the span of the IT function:
1. Information Technology Strategy, Management and Governance
2. Technology and Platforms Standards Development and Management
3. Technology and Solution Consulting and Delivery
4. Operational Run The Business/Business as Usual/Service Provision
5. Change The Business/Development and Introduction of New Services
In the context of trends and initiatives such as outsourcing, transition to cloud services and greater platform-based offerings, should the IT function develop and enhance its meta-capabilities – the management of the delivery of capabilities? Is capability identification and delivery management the most important capability? Outsourced service delivery in all its forms is not a fire-and-forget activity. You can outsource the provision of any service except the management of the supply of that service.
The following IT capability models have been evaluated:
• IT4IT Reference Architecture https://www.opengroup.org/it4it contains 32 functional components
• European e-Competence Framework (ECF) http://www.ecompetences.eu/ contains 40 competencies
• ITIL V4 https://www.axelos.com/best-practice-solutions/itil has 34 management practices
• COBIT 2019 https://www.isaca.org/resources/cobit has 40 management and control processes
• APQC Process Classification Framework - https://www.apqc.org/process-performance-management/process-frameworks version 7.2.1 has 44 major IT management processes
• IT Capability Maturity Framework (IT-CMF) https://ivi.ie/critical-capabilities/ contains 37 critical capabilities
The following model has not been evaluated
• Skills Framework for the Information Age (SFIA) - http://www.sfia-online.org/ lists over 100 skills
Defining the business value proposition of EA and PPM
Eliminating project risks
Accelerating project execution
Managing project and architecture inter-dependencies
Delivering realized value
Improving collaboration of Architecture and PMO
Introduction to Enterprise architecture and the steps to perform an Enterpris...Prashanth Panduranga
This presentation was used to introduce Enterprise Architecture, Introduction to how to perform an Enterprise Architecture Assessment followed by TechSharp introduction.
Deliverables in the presentation is not clear, the slides represent what was shown as part of the demo.
List of deliverables:
Application Rationalization framework
Portfolio Analysis framework
Road Map
Current state analysis
Target State establishing process
System Context
System Landscape
IT4IT and DevOps Tools Landscape (2020).Rob Akershoek
Complete overview of the IT management tooling landscape 2020. Key market players / vendors in the IT4IT and DevOps tooling ecosystem. Automate and streamline your end-to-end DevOps tool chain.
Effective Strategy Execution with Capability-Based Planning, Enterprise Arch...Iver Band
The difficulty of strategy execution should not be underestimated
Capability-based planning helps make strategy concrete
Enterprise architecture closes the remainder of this gap, and ensures alignment and coherence
Enterprise portfolio management allows managing large enterprise landscapes based on business value
ArchiMate models tie it all together, providing a clear line of sight from strategy definition to realization
Powerful tool support makes this a strong combination!
Stepping-stones of enterprise-architecture: Process and practice in the real...Tetradian Consulting
What do we do when we’re doing enterprise architecture? What issues do we tackle, in what sequence, for what business reasons, for what business value? And how do we get results fast? This presentation describes how to adapt the Architectural Development Method (ADM) from The Open Group Architecture Framework (TOGAF) for use in all types of enterprise architecture - for IT and beyond - and at all architecture maturity-levels.
[Presentation at TOGAF Conference, London, April 2009. Applies to TOGAF versions 8.1 and 9. Copyright (c) Tetradian Consulting 2009]
This Slideshare presentation is a partial preview of the full business document. To view and download the full document, please go here:
http://flevy.com/browse/business-document/it-strategy-209
This is a comprehensive document on Information Technology (IT) / Management Information Systems (MIS) Strategy.
This document includes IT strategy frameworks, critical success factors, detailed project approach and organizational structure, sample deliverables, and more.
How to develop and govern a Technology Strategy in 10 weeksLeo Barella
This presentation covers the organizational layout, EA Services and EA Governance processes necessary to develop and govern a technology strategy effectively.
Practical Enterprise Architecture in Medium-size Corporation using TOGAFMichael Sukachev
Overview on the Practical Enterprise Architecture approach using TOGAF ADM for architectures development, Zachman Framework as artifacts repository and Sparx EA as a modelling tool.
Business Value Measurements and the Solution Design FrameworkLeo Barella
The presentation covers a process and artifacts to establish better communication between business and IT and improve the quality and consistency of solutions. It also includes a tool to measure business value of the solutions that are being proposed and allows the business audience to make educated choices based on overall IT Business impact.
Defining the business value proposition of EA and PPM
Eliminating project risks
Accelerating project execution
Managing project and architecture inter-dependencies
Delivering realized value
Improving collaboration of Architecture and PMO
Introduction to Enterprise architecture and the steps to perform an Enterpris...Prashanth Panduranga
This presentation was used to introduce Enterprise Architecture, Introduction to how to perform an Enterprise Architecture Assessment followed by TechSharp introduction.
Deliverables in the presentation is not clear, the slides represent what was shown as part of the demo.
List of deliverables:
Application Rationalization framework
Portfolio Analysis framework
Road Map
Current state analysis
Target State establishing process
System Context
System Landscape
IT4IT and DevOps Tools Landscape (2020).Rob Akershoek
Complete overview of the IT management tooling landscape 2020. Key market players / vendors in the IT4IT and DevOps tooling ecosystem. Automate and streamline your end-to-end DevOps tool chain.
Effective Strategy Execution with Capability-Based Planning, Enterprise Arch...Iver Band
The difficulty of strategy execution should not be underestimated
Capability-based planning helps make strategy concrete
Enterprise architecture closes the remainder of this gap, and ensures alignment and coherence
Enterprise portfolio management allows managing large enterprise landscapes based on business value
ArchiMate models tie it all together, providing a clear line of sight from strategy definition to realization
Powerful tool support makes this a strong combination!
Stepping-stones of enterprise-architecture: Process and practice in the real...Tetradian Consulting
What do we do when we’re doing enterprise architecture? What issues do we tackle, in what sequence, for what business reasons, for what business value? And how do we get results fast? This presentation describes how to adapt the Architectural Development Method (ADM) from The Open Group Architecture Framework (TOGAF) for use in all types of enterprise architecture - for IT and beyond - and at all architecture maturity-levels.
[Presentation at TOGAF Conference, London, April 2009. Applies to TOGAF versions 8.1 and 9. Copyright (c) Tetradian Consulting 2009]
This Slideshare presentation is a partial preview of the full business document. To view and download the full document, please go here:
http://flevy.com/browse/business-document/it-strategy-209
This is a comprehensive document on Information Technology (IT) / Management Information Systems (MIS) Strategy.
This document includes IT strategy frameworks, critical success factors, detailed project approach and organizational structure, sample deliverables, and more.
How to develop and govern a Technology Strategy in 10 weeksLeo Barella
This presentation covers the organizational layout, EA Services and EA Governance processes necessary to develop and govern a technology strategy effectively.
Practical Enterprise Architecture in Medium-size Corporation using TOGAFMichael Sukachev
Overview on the Practical Enterprise Architecture approach using TOGAF ADM for architectures development, Zachman Framework as artifacts repository and Sparx EA as a modelling tool.
Business Value Measurements and the Solution Design FrameworkLeo Barella
The presentation covers a process and artifacts to establish better communication between business and IT and improve the quality and consistency of solutions. It also includes a tool to measure business value of the solutions that are being proposed and allows the business audience to make educated choices based on overall IT Business impact.
Agile IT Operatinos - Getting to Daily ReleasesLeadingAgile
Getting to Daily Releases with Agile IT Operations. Devin Hedge, Enterprise Transformation Consultant talks to a group at Triagile about the Six Key Areas to focus on when attempting to transform IT Operations with Lean and Agile principles. The talk covers Service Engineering, IT Operations, and the Tier 1 Support/NOC organizations. Kanban, Service Management (ITSM), and what it means to have a DevOps orientation.
Jan Bosch | Agile Product Development: From Hunch to Hard DataOptimizely
Agile methodology has become widely adopted in business, particularly among software and product development teams.
But is an Agile team enough? Is the development of products from a long-term roadmap truly Agile? And how can you and your team release features that meet ever-changing user expectations?
Join Prof. Jan Bosch, Dir. Software Centre of Gothenburg, as he reveals how experimentation and iterative development support your business in building better products to add more value.
What this webinar will show you:
Applying a holistic approach to Agile development
Creating value through experimentation and iterative product development
Identifying practical ways to get started: how to pick the right feature, identify meaningful KPIs, and deploy code
Flex mode framework architectural overview v 2.1 19-08-2013Sukumar Daniel
The architecture overview describes the FlexMode Framework created as a methodology to use in IT Service Management Systems Transformation from a traditional Technology delivery management style to a Service Oriented Architecture management style.
FlexMode has demonstrated success across multiple domains.
Automobile Manufacture - Tata Motors, winner of the 2010 Enterprise and IT Architecture Excellence Award for ITSM from ICMG
Retail - Tesco Stores PLC - Winner of the 2011 Enterprise and IT Architecture Excellence Award from ICMG
Banking - ING Vysya Bank
IT Sevices - NTT Data
Understand the importance of having the Integration Strategy, Roadmap and Architecture that will drive and meet the Enterprise Digital Transformation goals and objectives.
The STATT (Strategic Technical Application Techniques and Tactics) methodology from Kellton Tech helps your organization to successfully lay down a Digital Reference Architecture that addresses
Digital Transformation Strategy and Roadmap
High-Speed IT of Digital Systems through DevOps
Multi-Speed IT Integration and Connectivity Architecture through CI/CD
Bi-Modal IT Considerations for Digital Innovation
Digital Reference Architecture Process, Methodology and Outcomes
Digital IT Trends - API based Connectivity, Structured and Unstructured Big Data Analytics, Micro-services and more
Most manifestations of DevOps contribute to faster, more reliable and cheaper development and delivery of IT-related services and products.
Significant additional benefits are to be gained by improvements outside the scope of current mainline DevOps thinking, in the identification and justification of investments and functionality. The key knowledge area that helps organizations achieve these additional benefits, is Business Value Optimization.
Join our 30-minute webinar with the author of the whitepaper our own DASA Ambassador Mark Smalley.
In this webinar, Mark will talk about the final chapters of his white paper;
- Fast flow from business to business
- From IT services to business goals
- DevOps’ contribution to improved IT services and business goals
Closing the Visibility Gap | How to Combine Application & Infrastructure Moni...John Williams
What leaves visibility gaps and demands higher levels of time and expertise from IT professionals? Having different consoles for application code visibility vs. IT infrastructure management. The convergence of application and infrastructure monitoring offers significant opportunities to drive IT transformation using IT service management, DevOps and/or a combination of both.
View these slides from our webinar, ‘Closing the Visibility Gap | How to Combine Application & Infrastructure Monitoring to Accelerate IT Transformation ‘, the first of a ‘shift-left’ series that will highlight how you can meet the emerging requirements across both the ITSM and DevOps lifecycles.
In them John Worthington, Director of Product Marketing for eG Innovations, will help you discover how to:
• Get a baseline of monitoring in an IT transformational context based on ITSM and DevOps
• Find out how converged application and infrastructure visibility can help accelerate IT transformation efforts with ITSM, DevOps or both
• Understand how monitoring can accelerate cultural change and accelerate IT value delivery to the business without flying blind
DevOps Deep Dive Webinar: Building a business case for agile and devopsBasis Technologies
You may have heard about DevOps buzz. But what do you need to know to convince your boss to build a business case ? Why should your organization invest in the changes required to adopt DevOps and Agile methods?
For many companies, DevOps and Agile is a part of this digital transformation puzzle, giving them the agility and operational benefits needed to change IT systems fast.
Download this webinar recording where we’ll explain the technical and business advantage of implementing DevOps and Agile practices in your organization, and how to go about doing it.
Just go to: http://www.basistechnologies.com/Building-a-business-case-for-DevOps-and-Agile-for-SAP-webinar
Business and Technical Agility with Team Topologies, Jun 2021Manuel Pais
Organizations that do not adapt rapidly to the modern, highly-changeable business and technical environment are failing, and failing in large numbers. Increased regulation,
pressures from climate change, shifting of energy sources, digitalization, cloud-native, and (recently) the COVID-19 pandemic are all driving a need for business and technical agility in organizations of all sizes.
In this talk, we’ll explore how the patterns and principles from Team Topologies promote true business and technical agility through a rapid flow of software change, fast feedback from running systems, a strong drive for loose coupling, and awareness of sociotechnical mirroring. Combined with a product mindset and techniques from Domain-driven Design, the Team Topologies approach is helping organizations around the world to adapt to the “new normal” and achieve true business and technical agility.
A glimpse of Cross Industry Roundtable held at Marriott, Troy on Reimagining Product Lifecycle Management (PLM) for Digitized Connected Product Ecosystem
The success of any transformation efforts depending on the best practices followed over the transformation and beyond. Enterprise Architecture practice helps to execute the transformation efforts seamlessly. This presentation discover more details.
Similar to ValueFlowIT: A new IT Operating Model Emerges (20)
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Generating a custom Ruby SDK for your web service or Rails API using Smithyg2nightmarescribd
Have you ever wanted a Ruby client API to communicate with your web service? Smithy is a protocol-agnostic language for defining services and SDKs. Smithy Ruby is an implementation of Smithy that generates a Ruby SDK using a Smithy model. In this talk, we will explore Smithy and Smithy Ruby to learn how to generate custom feature-rich SDKs that can communicate with any web service, such as a Rails JSON API.
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
2. Current State of Play
Business
Competitive cadence increasing
Proliferation of technology
options
Relentless cost pressures
Technology
Struggling to keep up
Growing complexity
Managing the old world
and the new separately
Missing opportunities…
2
3. What are some leading companies doing about it?
Adopting Continuous Delivery
(thank you Thoughtworks)
Building in resilience
(thank you NetFlix)
Relentlessly automating
(Ummm….”we’re not worthy” ;-])
3
4. Maybe there is something different we should be doing in Enterprise IT …
In 2013 and beyond, can we really afford these
tradeoffs?
Good news is…
There are emerging ways of doing things
Better, Faster AND Cheaper
Today’s topics
1.
2.
3.
4.
5.
6.
7.
8.
9.
LeanStartup
Digital Strategy Framework
Pace Layering
DevOps
Scaled Agile
Service Design Thinking
Social Business
COBIT 5
Weaving this into an IT Operating Model
4
5. The Minimum Viable Product Concept drives an Innovation “Fast Lane”
A recent webinar with Eric Ries and friends:
http://tinyurl.com/n7yjumu
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6. Digital Strategy Framework to Organise & Focus Digital Program
People
Innovation
Client Engagement
Client insights
•
•
•
Analytics based segmentation
Socially informed knowledge
Service experience enhancement
•
•
•
•
Digitally enhanced selling
Augment service offering
Predictive marketing
Streamlined customer processes
Knowledge Management
•
•
•
Communities of practice
Information leverage
External communities & repositories
•
•
•
•
Working anywhere anytime
Right device for context
Right information for context
New digital tools
•
•
•
•
Collaboration tools
Engaging external expertise
Cross boundary utilisation
Coaching & QA
Top line growth
Client touch points
•
•
•
Customer service
Cross channel coherence
Self service
•
•
Unified Data and Processes
Analytics capability
Business
Model
Operational Process
Process Digitization
Performance improvement
New features
New automation
•
•
•
•
Operations Dashboards
Periodical Scorecards
Customer feedback
Employee Feedback
•
•
Worker Enablement
•
•
•
Digitally-Modified Business
Operational transparency
Data driven decision making
Virtual teams
•
•
•
Product/Service augmentation
Transitioning physical to digital
Digital wrappers
•
•
Digital products
Reshaping organisational boundaries
•
•
•
Enterprise Integration
Redistribution decision authority
Shared digital services
Digital Analytics
New Digital Business
Performance Management
Digital Capabilities
•
•
Digital globalisation
Business and IT Integration
Solution delivery
Adapted from MIT Sloan Digital Strategy Framework:
http://www.capgemini.com/resources/digital-transformation-a-roadmap-for-billiondollar-organizations
7. A new way of looking at the portfolio…
Facebook
presence
iPhone
App
Sentiment analysis
service
Open innovation
submission box
Product review
service
Droid
App
Recommendations
engine
The “Fast Lane” driven by
market cadence and requiring
a rapid release cycle
System of Innovation
Customer Service
Processes & systems
R&D and Product development
Processes & systems
Configurator
System of Differentiation
Customer
Product
Suppliers
Orders
The “Medium Lane” driven by
business plans and ability to absorb
Change into the business
i.e. internal cadence
The “Steady Lane” driven by
major product upgrades and
major business transformation
System of Record
Source: Gartner 2011
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8. DevOps: ITSM Fast Lane or “keeping up with Agile!”
Organisations implementing DevOps have seen these
Benefits:
Improved quality of
63%
software developments
Development
(Software
Engineering)
https://puppetlabs.com/2013-state-of-devops-infographic
Improved visibility into IT
process and requirements
61%
55%
55%
More agile
development
51%
More agile change
management process
Technology
Operations
63%
More responsive
to business need
DevOps
More frequent
software releases
Culture change
collaboration/ cooperation
Quality
Assurance
(QA)
45%
Improved quality
of code
38%
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12. How does the Social Media shift impact IT Management?
A move toward personal Digital & Social technologies drives up business and user expectations and
capabilities for engaging IT Socially and for integration of Social in day to day business processes.
IT has been slow to adopt social but could quickly adopt this new channel for an more integrated and real
team user engagement
15. Bringing it all together
All of this non-proprietary (free!) thinking can be woven into a
full lifecycle view that takes advantage of emerging frameworks
and technologies
Let’s call this the
IT Operating Model
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16. Dimensions of an IT Operating Model
The Operating Model for IT must incorporate many dimensions, in harmony as a “system”
if IT is the deliver optimal value from the IT portfolio
Business Engagement
& Demand
Service Lifecycle
(Phases & Processes)
Strategy, Architecture &
Governance
Organisational Design
IT Operating Model
Leadership & People
Service Brokerage
& Partner Integration
Measurement &
Improvement
Automated Workflows,
Controls & Reporting
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17. Integrating the Dimensions: ValueFlow IT Multi-Speed Operating
Model™
Service Portfolio
Service Pipeline
3 Service Portfolio speeds
Business Demand
Disruptive
Innovations
Business
Line of Differentiation
Business
Strategy
Corporate
capabilities
Transform
Change
Renewal
Lifecycle
Phases
Innovation
portfolio
Business Unit
Portfolios
Enterprise
Portfolios
Concept
Design
Build
Service Catalogue
Transition
Operate
Improve
Fast Lane
Medium Lane
Steady Lane
Process Framework
Organisational Structure
IT Management platform & specialist tools
Governance Controls
17
18. Frameworks Across the ValueFlow IT Multi-Speed Operating
Model™
Service Portfolio
Service Pipeline
Business Demand
Disruptive
Innovations
Business
Line of Differentiation
Business
Strategy
Corporate
capabilities
Transform
Change
Renewal
Innovation
portfolio
Concept
Design
Digital Strategy Open Innovation
Build
Transition
Operate
Scaled Agile DevOps
Business Unit
Portfolios
Agile or SDLC
Enterprise
Portfolios
SDLC or Agile
Improve
Lean
3 Service Portfolio speeds
ITIL
Lifecycle
Phases
Service Catalogue
Process Framework
Organisational Structure
IT Management platform & specialist tools
Governance Controls
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19. Process Framework
Engage
Strategise & Plan
Govern IT
Investment Management
Strategy Generation
Risk & Compliance
Management
Demand Management
Service & Asset Portfolio Management
Performance Management
Relationship Management
Architecture Management
Operating Model Assurance
Concept
Design
Build
Experience
Design
Options
Analysis
Development
Management
ITSM
Design
Requirements
Definition
Workload
Management
Solution
Design
Innovation
Management
Quality
Assurance
Project/Programme Management
Transition
Release
Management
Change
Management
Configuration
Management
Testing
Management
Incident
Management
Operate
IT Continuity
Management
Security
Management
Financial
Management
Request
Fulfillment
Event
Management
Availability
Management
Capacity
Management
Service Level
Management
Access
Management
Supplier
Management
Improve
Problem
Management
Knowledge
Management
Service
Reporting
Asset
Management
Improvement
Management
19
20. Minimum Process System
Engage
Strategise, Plan & Manage
Govern IT
Investment Management
Strategy Generation
Risk & Compliance
Management
Demand Management
Service & Asset Portfolio Management
Portfolio Assurance
Relationship Management
Architecture Management
Operating Model Assurance
Concept
Design
Build
Experience
Design
Options
Analysis
Development
Management
ITSM
Design
Requirements
Definition
Workload
Management
Solution
Design
Innovation
Management
Quality
Assurance
Project/Programme Management
Transition
Release
Management
Change
Management
Configuration
Management
Testing
Management
Incident
Management
Operate
IT Continuity
Management
Security
Management
Financial
Management
Request
Fulfillment
Event
Management
Availability
Management
Capacity
Management
Service Level
Management
Access
Management
Supplier
Management
Improve
Problem
Management
Knowledge
Management
Service
Reporting
Asset
Management
Improvement
Management
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21. Tuning Operating Model for Multiple Speeds
1.
1.
2.
3.
2.
3.
5.
Adapt controls to pace layers
Integrate the pace layer approach into the
architectural thinking
Bring multi-speed roadmaps into the strategy
Tune workflows
Tune governance controls
Design across the lifecycle phases
3.
Automation
1.
Automate as much as you can to ensure
visibility and standardisation
4.
6.
Align with process and compliance
Build automation in concert with process and
controls rather than after
Organisation
1.
2.
Multi-speed Processes
1.
2.
3.
4.
What are the cadences?
How can we organise by portfolio?
Categorise by Pace layer and or risk
Align Strategy, Architecture and Governance
1.
2.
3.
2.
3.
Engage Business in Shaping demand
Structure according to value, flow and risk
Leadership is key in ensuring that the system is
not “gamed” and that staff are fully supported
in their efforts
Don’t re-organise until you’ve figured out what
problem you’re solving e.g. bottlenecks, focus
Consider cross-functional and self organising
teams to drive value and throughput
Measurement:
1.
2.
3.
4.
Throughput of each lane
Bottlenecks/delays
Customer satisfaction
Costs and realisation of risk
22. Key Takeaways
1. Better, faster, cheaper is possible. You can be “Cloud Like”
2. Take advantage of the eco-system of frameworks
3. A multi-speed approach is required to straddle the old and the new worlds
4. Your business context, cadence/rhythms, investment portfolios, sourcing
models and current capabilities must drive how you go about it
22
23. Which part of the IT Operating model
would you like to explore in more
detail ?
Know with the flow…
www.valueflowit.com.au
@DaveFavelle, @ValueFlowIT
info@ValueFlowIT.com.au
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