AcknowledgementI am thankful to my FRANKFINN institute and for giving such assignment for the purpose to learn hospitality for our future development and career. My sincere gratitude towards our faculty Mr. Arun Karumbaya for giving us such a wonderful opportunity and guidance.
About Housekeeping• Housekeeping is the act of cleaning the rooms and furnishings of a home. It is one of the many chores included in the term housework. Housecleaning includes activities such as disposing of rubbish, cleaning dirty surfaces, dusting and vacuuming. It may also involve some outdoor chores, such as removing leaves from rain gutters, washing windows and sweeping doormats. The term is often used also figuratively in politics and business, for the removal of unwanted personnel, methods or policies in an effort at reform or improvement .
Areas and Sections of workRooms (#).Public Area.Rest rooms.Linen .Uniform .Laundry.Horticulture.Valet service.Housekeeping Desk area.
RoomsGuest Rooms• Each time a guest checks out of a hotel room, it must be stripped and thoroughly cleaned to prepare for the arrival of the next guest. All bed and bathroom linens must be removed and laundered. In- house laundry services will also fall under the role of the housekeeping department, though many hotels outsource this job. The guest bathroom must be scoured and sanitized, while towels and amenities are replenished. Guest rooms must be dusted and vacuumed. The housekeeping department should also check appliances in the room such as hair dryers, telephones, alarm clocks and refrigerators. Failures should be relayed to the front desk or the maintenance department. Housekeeping should also alert the front desk when bed linens, curtains, carpeting or other room furnishings are stained or otherwise in need of replacement.
• The housekeeping department is also responsible for Public Area the appearance of public areas. Lobbies, restrooms, ballrooms, gyms and other rooms utilized by guests need to be cleaned on a regular basis, sometimes daily. Rugs and carpeting must be kept vacuumed, and should be cleaned with a commercial shampooer as needed. Floors are mopped and waxed, while windows are kept clean and streak-free. In addition to cleaning, the housekeeping department will also re- organize public areas such as putting furniture back in its proper place, straightening and plumping decorative pillows, retrieving dishes and glasses left in hallways and piling magazines and brochures that are displayed for guest use.
Rest Rooms• Rest rooms means where guest can take rest for some time.• Rest rooms are rooms which are situated in the hotel.• These rooms which guest can use with his choice.• Rest rooms are very important part of hotel.• After all money comes from rest rooms also.
Linen Room• Linen rooms means the all the loundered cloths kept in this room.• These rooms are mainaly used by hosekeeping department.• Loundry cloths, and all the linen like table cloths,all types of clothes kept in this room.• Also the staffs clothes kept in this room.• This room is very very important in good five star Hotel.
Uniform Room• Uniform Rooms means the staffs clothes kept in this room .• These all clothes well pressed and ironed very good.• These rooms are also very very important in good five star hotel.
• The housekeeping department is also Laundry cleaning and maintaining linen such responsible as bedding, bath towels, tablecloths and napkin used within the facilities.• Staff member generally launder each piece of soiled linen with detergent in washing and drying machines. Linen is then ironed and stored for later use. In some business and residences, maids make beds, placing clean sheets, pillowcases and blankets on them as well as setting tables by placing table cloths on them at meal times.
Horticulture• Horticulture means in front of the hotel the hortculturist makes the flowers designing .• This is most attractive by the guest.• This the main part of attractiveness in the hotel.• The guest can buy the flowers from gardernrers ,also the boofes.• Horticultrure has toi developed by the good five star hotel.• This also the main sourse of revenue for good five star hotel.
•ValetService means the parking of all Valet Service guest vehicals.• Valet parking is a parking service offered by some restaurants, stores, and other businesses, particularly in North America. In contrast to "self-parking", where customers find a parking space on their own, customers vehicles are parked for them by a person called a valet. This service either requires a fee to be paid by the customer or is offered free of charge by the establishment .
The H.K. control desk is the central nerve centre of the Housekeeping Desk areahousekeeping department. This is the area in the dept. where allinformation is received and from where messages are transmittedto housekeeping staff and other staff present in various parts of thehotel. Thus, the control desk may be considered the nerve centrefor to and fro communication in the housekeeping dept. Main functions of the control desk is:-i)Ensuring smooth co-ordination between housekeeping and other dept.such as maintenance, front office, food and beverage, security, sales and marketing and so on. ii)The control desk receives messages from in-house guests over the telephone and transmits it to the floor staff. iii)In most hotels, this is the area where housekeeping employeesreport for work; collect the respective keys, sign for them; read the log book; get their briefing; and at the end of their shift, report back. iv) Maintaining various important records, registers, forms and formats so that they are available and easily accessible for reference to managers
• Registers maintained are:-• Log book ,• Maintenance work order forms• Housekeeping call register• Guest loan item register,• Lost and found register,• Occupancy report• Room status report/Housekeepers report• Room transfer report/room change report• Special cleaning register• VIP in-house list,• VIP arrival list.• Key control register
Revenueo Accommodation in hotels tend to be the largest part of the hotel it is the most revenue generating department ,the housekeeping department taken can of all rooms is often largest department in hotels.o Hotel offer loundry ,dry cleaning,facilities many hotel offer suits to the guest.o Hotel offer guest the choice of specially restaurant ,cofee shop,the bar also sells liguors which generate the revenue of the hotel.o Revenue can be generated from conferencing , meeting ,seminar etc.o End of the day revenue is main part of Hotel.
What do you learn from thehousekeeping department?• I learnt from the housekeeping department that the department is very important in the hotel industry.• Because the housekeeping department is the only department who has access every department.• Also the cleaning procedure of housekeeping department.• Housekeeping department is the heart of the hotel.• Because of Housekeeping department the revenue of hotel is totally dependant.• Also I learnt the more terms regading housekeeping.• This all I learnt from this department.