This document provides an overview of hotel housekeeping. It begins by defining housekeeping and the objectives of hotel housekeeping, which include maintaining cleanliness, using quality cleaning equipment, and decorating interior spaces. It then describes the functions of the housekeeping department, including cleaning rooms and public areas, bed making, linen management, and laundry services. The document outlines the organization chart and areas of responsibility for the housekeeping department. It also details the layout of the housekeeping department and functions of its subdivisions like the executive housekeeper's office, housekeeping desk, laundry, linen room, and more. It concludes that housekeeping is critical for maintaining cleanliness standards and ensuring guest comfort.

1. Himeshi Nawanjana
Tourism & Hospitality Mgt
0018

2. CONTENT
 What is Housekeeping?
 Objectives of Hotel Housekeeping
 Functions of Housekeeping Department
 Organization Chart of Housekeeping Department
 Areas of Responsibility
 Layout of the housekeeping Department
 Functions of sub divisions
 Conclusion

3. What is Housekeeping?
Housekeeping means performing all the duties
towards cleaning, maintaining orderliness, and
running a house or a business property. In case of
hotels, the housekeeping duties involve maintaining
the hotel to the best possible state in terms of
cleanliness, and keeping it at highly desirable
ambience.

4. OBJECTIVES OF HOTEL HOUSEKEEPING
 The main objectives of hotel housekeeping are
 To maintain overall cleanliness of the entire hotel at all times.
 To perform cleanliness duties most efficiently and effectively.
 To use good quality, safe cleaning equipment and chemicals.
 To keep up the hotel with classy interior decoration.
 To take care of the furniture, fittings, and fixtures of the
entire hotel.

5. Housekeeping Department
Housekeeping includes the duties of keeping the areas of the
hotel clean, tidy, hygienic, and pleasant. It also performs the
duties pertaining to decoration of hotel premises.
Functions of Housekeeping
 Cleaning Rooms and Public Areas
 Bed making
 Linen Management
 Laundry Services
 Key Control
 Safety and Security
 Interior Decoration
 Room Maintenance

6. ORGANIZATION CHART OF HOUSEKEEPING DEPARTMENT
.

7. HOUSEKEEPING − AREAS OF RESPONSIBILITY
THE HOUSEKEEPING DEPARTMENT IS RESPONSIBLE TO KEEP
THE FOLLOWING AREAS CLEAN AND TIDY.
 Guest Rooms
 Guest Bathrooms
 Public Areas such as Lobby and Lifts
 Banquets and Conference Halls
 Parking Area
 Sales and Admin Offices
 Garden

8. LAYOUT OF THE HOUSEKEEPING DEPARTMENT
It depends on the total number of Guestrooms, Outlets, and
Required Staff.
The following areas of the department are the most prominent ones −
 Office of the Executive Housekeeper
 Housekeeping Control Desk
 Laundry Area
 Linen Room
 Uniform Room
 Tailor Room
 Housekeeping Stores
 Flower Room
 Lost and found
The layout of the department indicates the different areas and
subdivisions in the department.

9. FUNCTIONS OF SUB DIVISION
Executive Housekeepers Office-
This is the Executive housekeepers office where the administrative
work of the department is performed.
Housekeeping Desk-
This is the control centre of the housekeeping and is manned 24 hrs a
day. This is the area where housekeeping staff report for duty and sign
out at the end of the shift.
Laundry-
The place in the hotel where washing, pressing, dry cleaning, folding
of linen and uniform of the hotel takes place.
Linen Room-
where the linen of the hotel are stored, collected & circulated
throughout the hotel.

10. Uniform Room-
The place from where uniforms are collected, stored and distributed
to the staff of the hotel.
Sewing room-
where stitching and repair of linen and uniforms takes place.
Flower Room-
Ideally should be an air-conditioned room to keep flowers fresh
for arrangements in the hotel.
Lost and found-
The lost and found section in the department stores all the articles
left by the guest and is stored for a specific period.
Floor Pantry-
Located on each guest floor to stock the linen, cleaning supplies and
guest supplies required for operations of the floor and should be
securely locked.

11. CONCLUSION
 Housekeeping is a critical part of any hotel.
Strict cleanliness is an expected standard that has
to be met. It is an important department of the
hotel especially responsible for cleanliness,
aesthetic upkeep of the rooms, maintenance,
public area, back area and surroundings.
It's easy to assume that
housekeeping only involves someone coming in
to change the bedding and bring fresh towels.
However, a housekeeper's duty is more than
that. It includes checking on appliances,
bringing items to guests as they need them and
making sure guests are comfortable. In hotels,
the major part of revenue comes from the rooms,
so housekeeping is a top concern.

12. Thank You!