Housekeeping is an operational department in a lodging properties, which is responsible for cleanliness, maintenance, aesthetic upkeep of rooms, public areas, back areas and the surrounding.
Our Vision !!
Educaterer India is an unique combination of passion driven into a hobby which makes an awesome profession. We carve the lives of enthusiastic candidates to a perfect professional who can impress upon the mindsets of the industry, while following the established traditions, can dare to set new standards to follow. We don't want you to be the part of the crowd, rather we like to make you the reason of the crowd.
Today's Effort For A Better Tomorrow
Our Vision !!
Educaterer India is an unique combination of passion driven into a hobby which makes an awesome profession. We carve the lives of enthusiastic candidates to a perfect professional who can impress upon the mindsets of the industry, while following the established traditions, can dare to set new standards to follow. We don't want you to be the part of the crowd, rather we like to make you the reason of the crowd.
Today's Effort For A Better Tomorrow
Our Vision !!
Educaterer India is an unique combination of passion driven into a hobby which makes an awesome profession. We carve the lives of enthusiastic candidates to a perfect professional who can impress upon the mindsets of the industry, while following the established traditions, can dare to set new standards to follow. We don't want you to be the part of the crowd, rather we like to make you the reason of the crowd.
Today's Effort For A Better Tomorrow
Download preview Copy: http://www.hospitality-school.com/wp-content/uploads/2013/12/Preview-Copy-150-hotel-housekeeping.zip
** FIRST download this preview copy and see 5 random presentations out of this 150 presentation collection. **
Buy From here: http://www.hospitality-school.com/hotel-housekeeping-presentations
Our Vision !!
Educaterer India is an unique combination of passion driven into a hobby which makes an awesome profession. We carve the lives of enthusiastic candidates to a perfect professional who can impress upon the mindsets of the industry, while following the established traditions, can dare to set new standards to follow. We don't want you to be the part of the crowd, rather we like to make you the reason of the crowd.
Today's Effort For A Better Tomorrow
this slides discuss about the various staff in housekeeping department, their duties and responsibilities, hierarchy of the department, layout of the department, etc
Our Vision !!
Educaterer India is an unique combination of passion driven into a hobby which makes an awesome profession. We carve the lives of enthusiastic candidates to a perfect professional who can impress upon the mindsets of the industry, while following the established traditions, can dare to set new standards to follow. We don't want you to be the part of the crowd, rather we like to make you the reason of the crowd.
Today's Effort For A Better Tomorrow
Our Vision !!
Educaterer India is an unique combination of passion driven into a hobby which makes an awesome profession. We carve the lives of enthusiastic candidates to a perfect professional who can impress upon the mindsets of the industry, while following the established traditions, can dare to set new standards to follow. We don't want you to be the part of the crowd, rather we like to make you the reason of the crowd.
Today's Effort For A Better Tomorrow
Our Vision !!
Educaterer India is an unique combination of passion driven into a hobby which makes an awesome profession. We carve the lives of enthusiastic candidates to a perfect professional who can impress upon the mindsets of the industry, while following the established traditions, can dare to set new standards to follow. We don't want you to be the part of the crowd, rather we like to make you the reason of the crowd.
Today's Effort For A Better Tomorrow
Download preview Copy: http://www.hospitality-school.com/wp-content/uploads/2013/12/Preview-Copy-150-hotel-housekeeping.zip
** FIRST download this preview copy and see 5 random presentations out of this 150 presentation collection. **
Buy From here: http://www.hospitality-school.com/hotel-housekeeping-presentations
Our Vision !!
Educaterer India is an unique combination of passion driven into a hobby which makes an awesome profession. We carve the lives of enthusiastic candidates to a perfect professional who can impress upon the mindsets of the industry, while following the established traditions, can dare to set new standards to follow. We don't want you to be the part of the crowd, rather we like to make you the reason of the crowd.
Today's Effort For A Better Tomorrow
this slides discuss about the various staff in housekeeping department, their duties and responsibilities, hierarchy of the department, layout of the department, etc
2. Man. Pemasaran Pariwisata - Company & Marketing Strategy: Partnering to Bu...Irwan Haribudiman
Marketing Process (Review)
Company and the types of companies
Company-Wide Strategic Planning: Defining Marketing’s Role
Developing Strategies for Growth and Downsizing
Planning Marketing: Partnering to Build Customer Relationships
Marketing Strategy and the Marketing Mix
Measuring and Managing Return on Marketing Investment
Pemasaran pariwisata merupakan ”suatu proses manajemen yang dilakukan oleh organisasi pariwisata maupun industri pariwisata untuk melakukan identifikasi terhadap wisatawan yang sudah punya keinginan untuk melakukan perjalanan wisata dan wisatawan yang berpotensi akan melakukan perjalanan wisata dengan jalan melakukan komunikasi dengan mereka, mempengaruhi keinginan, kebutuhan, memotivasinya, terhadap apa yang disukai dan yang tidak disukainya, pada tingkat lokal, regional, nasional ataupun internasional dengan menyediakan objek dan atraksi wisata agar wisatawan memperoleh kepuasan optimal” (Salah Wahab dkk dalam Yoeti; 2002:2).
4. Sistem Informasi Transportasi Pariwisata - Water Based TransportationIrwan Haribudiman
Some facts about Indonesia
In line of Equator
East – West : 5.100 KM
North – South : 1.888 KM
60 % ocean (3.257.483 km²)
40 % land (1.922.570 km²)
Located between Asia and Australia
3. Sistem Informasi Transportasi Pariwisata - Land TransportationIrwan Haribudiman
Ground transportation or land transportation is transport of people and goods via walking, running, animals or land vehicles. This term can include references to vehicles or infrastructure, such as roads or railways
12. Perilaku Wisatawan - Tourist Decision Making & BeyondIrwan Haribudiman
Extensive Problem Solving
jika konsumen membutuhkan sejumlah besar informasi untuk menetapkan kriteria untuk menilai dan mempertimbangkan merek-merek
Limited Problem Solving
Jika konsumen telah menetapkan kriteria dasar untuk mengevaluasi kategori produk dan berbagai merek dalam kategori tersebut.
Routinized Response Behavior
jika konsumen memiliki beberapa pengalaman dengan kategori produk dan memiliki seperangkat kriteria yang telah ditetapkan untuk mengevaluasi merek-merek yang dipertimbangkan
Belajar adlh proses dimn pengalaman akan membawa kpd perubahan pengetahuan, sikap & perilaku (Engel, Blackwell, & miniard, 1995).
Belajar dpt dipandang sbgi perubahan yg relatif permanen dr perilaku yg muncul akibat pengalaman (Loudon dan Delta Bitta, 1993).
Dari perspektif pemasaran,
A process by which individuals acquire the purchase and consumption knowledge and experience that they apply to future related behavior (Schiff dan kanuk, 2000).
Perilaku Konsumen Lintas Budaya
Arti Penting Menjadi Multinasional (Go International)
Analisis Perilaku Konsumen Lintas Budaya
Alternatif Strategi Multinasional
Segmentasi psikografis Lintas Budaya
10. Perilaku Wisatawan - Sub Culture & Consumer BehaviourIrwan Haribudiman
What Is Subculture?
Nationality Subcultures
Religious Subcultures
Geographic and Regional Subcultures
Racial Subcultures
Age subcultures
Sex as a Subculture
9. Perilaku Wisatawan - Influence of Culture On Consumer Behavior Irwan Haribudiman
Dalam konteks perilaku wisatawan, budaya dapat didefinisikan sebagai sejumlah total dari values, beliefs, dan customs yang dipelajari yang ditujukan pada perilaku konsumen dari anggota masyarakat tertentu.
Lebih luas lagi, baik values maupun beliefs merupakan konstruk mental yang mempengaruhi sikap yang kemudian berpengaruh terhadap kecenderungan seseorang untuk bertindak terhadap perilaku tertentu.
8. Perilaku Wisatawan - Social Class & Consumer BehaviourIrwan Haribudiman
What Is Social Class?
The Measurement of Social Class
Geodemographic Clustering
The Affluent (Rich) Consumer
The Middle Class Consumer
The Working Class
Selected Consumer Behavior Applications of Social Class
7. Perilaku Wisatawan - Reference Groups & Family References On Tourist Behav...Irwan Haribudiman
Adalah seorang individu atau sekelompok orang yang secara nyata mempengaruhi perilaku pembelian seseorang. Bisa berfungsi sebagai titik perbandingan (atau referensi) pembentukan umum maupun khusus seperti nilai, sikap, atau perilaku.
The process of dividing a potential market into homogeneous subsets of consumers, and selecting one or more segments as a target market to be reached with a distinct marketing mix.
Kepribadian seseorang adalah “kesan yang ditimbulkan seseorang bagi orang lain dan lingkungannya – seperti apa orang itu tampak”.
Saya = Kepribadian, ketika mengatakan kata “SAYA” pada dasarnya anda menyimpulkan segala sesuatu mengenai diri Anda – apa yang Anda sukai dan tidak sukai, pilihan dan kegemaran, ketakutan dan kelemahan, serta lain sebagainya. (Adams, 1954)
“Personality reflects individual differences, Personality is consistent and enduring, Personality can change”
Konsep diri adalah persepsi seseorang terhadap dirinya sendiri terutama kesehatan fisiknya, selain itu juga seperti kekuatan, kejujuran, dan rasa humor dalam kaitan dengan orang lain dan bahkan diperluas meliputi kepemilikian barang tertentu dan hasil karyanya. (Loudon dan Della Bita)
Konsep diri menggambarkan bagaimana sikap seseorang terhadap dirinya. Konsep ini sangat terkait dengan karakter atau sifat-sifat dari kepribadian seseorang. Persepsi dirinya tersebut akan direfleksikan dengan perilaku konsumsinya.
Overview of Consumer Behavior
The Marketing Concept
The Marketing Mix and Relationships
Digital Technologies
Societal Marketing Concept
A Simplified Model of Consumer Decision Making
How to Create Map Views in the Odoo 17 ERPCeline George
The map views are useful for providing a geographical representation of data. They allow users to visualize and analyze the data in a more intuitive manner.
How to Make a Field invisible in Odoo 17Celine George
It is possible to hide or invisible some fields in odoo. Commonly using “invisible” attribute in the field definition to invisible the fields. This slide will show how to make a field invisible in odoo 17.
Ethnobotany and Ethnopharmacology:
Ethnobotany in herbal drug evaluation,
Impact of Ethnobotany in traditional medicine,
New development in herbals,
Bio-prospecting tools for drug discovery,
Role of Ethnopharmacology in drug evaluation,
Reverse Pharmacology.
Instructions for Submissions thorugh G- Classroom.pptxJheel Barad
This presentation provides a briefing on how to upload submissions and documents in Google Classroom. It was prepared as part of an orientation for new Sainik School in-service teacher trainees. As a training officer, my goal is to ensure that you are comfortable and proficient with this essential tool for managing assignments and fostering student engagement.
Students, digital devices and success - Andreas Schleicher - 27 May 2024..pptxEduSkills OECD
Andreas Schleicher presents at the OECD webinar ‘Digital devices in schools: detrimental distraction or secret to success?’ on 27 May 2024. The presentation was based on findings from PISA 2022 results and the webinar helped launch the PISA in Focus ‘Managing screen time: How to protect and equip students against distraction’ https://www.oecd-ilibrary.org/education/managing-screen-time_7c225af4-en and the OECD Education Policy Perspective ‘Students, digital devices and success’ can be found here - https://oe.cd/il/5yV
We all have good and bad thoughts from time to time and situation to situation. We are bombarded daily with spiraling thoughts(both negative and positive) creating all-consuming feel , making us difficult to manage with associated suffering. Good thoughts are like our Mob Signal (Positive thought) amidst noise(negative thought) in the atmosphere. Negative thoughts like noise outweigh positive thoughts. These thoughts often create unwanted confusion, trouble, stress and frustration in our mind as well as chaos in our physical world. Negative thoughts are also known as “distorted thinking”.
Palestine last event orientationfvgnh .pptxRaedMohamed3
An EFL lesson about the current events in Palestine. It is intended to be for intermediate students who wish to increase their listening skills through a short lesson in power point.
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdfTechSoup
In this webinar you will learn how your organization can access TechSoup's wide variety of product discount and donation programs. From hardware to software, we'll give you a tour of the tools available to help your nonprofit with productivity, collaboration, financial management, donor tracking, security, and more.
2. Housekeeping is an operational
department in a lodging properties,
which is responsible for
cleanliness, maintenance, aesthetic
upkeep of rooms, public areas,
back areas and the surrounding.
more details about HK in
accommodation
management lecture
Housekeeping
3. The resort main product is the activities & the room .
To be competitive in the service industry, a clean,
functional activities & room is needed. A clean
activities area & room creates an imagery of
impeccable service.
The Housekeeping Department
1. Room Cleaning/Housekeeping
2. Laundry Department
3. Public Areas
Housekeeping
4. HK Responsibility AREA:
Guest Room
Corridor
restaurant and banquet hall
Employee & Guest Toilet (Public
Area)
Employee Locker
Swimming Pool
Hotel Garden (In & Out)
Parking Area
Office
5. 1. “Early Make up” is a guest’s request to have his/her
room made up.
2. VIP rooms require extra attention since the occupants
are considered important people.
3. Blocked rooms are guestrooms reserved for guests
with special requirements or needs.
4. Vacant, dirty rooms are checked-out rooms that
should be blocked by the front office department for
prospective guests.
5. Late check-out rooms are guestrooms that have been
granted checkout extension as per guest request.
6. Do not Disturb (DND) rooms are not to be cleaned
until a specific request from the guest.
7. No-service rooms are guestrooms that have been
requested by the guest not to be cleaned Housekeeping
6. Guestroom Cleaning Workflow
Guestrooms should be kept clean, comfortable, and
free from dust, trash, spots and stains. They should
provide complete guest amenities.
Enter the guest
room
Prepare room for
cleaning
Clean room
area
Clean the bathroomMake the bedDust the room
Replenish supplies and
guestroom amenities
Vacuum
guestroom area
Exit guest room
7. 1. Enter the guestroom
Use a door stop to keep the door
open. Park the housekeeping
trolley and vacuum cleaner in
front of the door. This would
prevent other guests from
mistakenly going inside the
room.Turn on the main switch to
check on room
functionality.
Note the time of entry for
consistency with the
keycard system and
security purposes
Housekeeping
8. Remove room
service trays
Open the curtains
to let natural
light enter the
room.
Check for lost and found items.
Check for losses and breakages.
• Collect the trash, both in
the bedroom and
bathroom area.
• Dust the room.
2. Prepare room for cleaning
Housekeeping
9. 3. Clean the bathroom
• All used bathroom linen are to be
replenished.
• Facilities inside the bathroom are
cleaned according to the hotel’s
standards.
Hilton Bandung
The Valley Resort
Bandung
Green Forest
Resort Bandung
Housekeeping
10. 4. Make the bed
• The bed is made according
to the standards of the
hotel property
ASTON
TROPICANA
GOLDEN
FLOWER
GRAND ROYAL
PANGHEGAR
Housekeeping
11. 5. Dust the room
• All furniture and
counters are dusted
accordingly.
Housekeeping
12. 6. Replenish Supplies and Amenities
Room supplies and amenities should
be replaced to ensure utmost
functionality.
Housekeeping
14. 8. Exit the Guestroom
Perform last minute inspection to ensure
functionality and presentation of guest room.
Housekeeping
15. Laundry Department is refers
to the act of washing clothing
and linens, the place where
that washing is done and/or
that which needs to be, is
being or has been laundered.
The Laundry Department’s
primary clients are the
hotel itself and its guests.
Housekeeping
16. 1. Hotel uniforms of all personnel.
Part of the benefits of a hotel employee is having
uniforms dry-cleaned or pressed and stored. Employees
of a typical upper class hotel come to work, get their
uniform in the housekeeping department, and change in
the locker room. It is the task of the laundry team to
mend and repair hotel uniforms to maintain professional
appearance of all employees.
Housekeeping
17. Linens used in the daily operations of the
Food and Beverages Department include table
napkins used in outlets and banquet
functions.
Table Napkins
Table Cloth, Chair Cover
and Ribbons
Drapes
2. Food and Beverages Linens
Housekeeping
18. 3. Guestroom Supplies
These include towels (bath towel, hand towel, face towel,
bathrobe and foot mattress), duvet, blankets, bed cover,
bed protector, pillow sham covers, heavy drapes and sheer
curtains, etc.
Towels
Heavy Drapes
and
Sheer Curtains
Duvet
Bed Protector
Housekeeping
19. 4. Guest Laundry
Guest laundry would include all laundry requests of
the guests (Laundry, dry cleaning/pressing services).
The Laundry attendant should follow safety standard
and hotel company procedures in ensuring that all
garments are inspected for damages as in well as the
proper accounting as to the number of pieces.
Housekeeping
20. One of the most tedious tasks of the
housekeeping team is maintaining the
cleanliness and safety of public areas.
Housekeeping
Are You Familiar With
This Symbol
Elevators and escalators
Guestroom
Corridors
Stairways
22. Engineering Department is
responsible for the maintenance and
the operations of all machinery and
equipment
(including heating, air conditioning
and lighting ). It is also responsible
for carrying out all carpentry,
upholstery and small building,
plumbing and other works, both
inside and outside the hotel.
Engineering
Department
Duties and Responsibilities
23. This is carried out by a dedicated set of
personnel working in shifts to cover 24 hours of
the day as per a predetermined time schedule.
Operations will also include minor trouble
shooting and technical support required for guest
room snags and banquet setup.
Engineering
Department
Heating
Equipment
Ventilatio
n
A.C.
Water Treatment
& Distribution Plant & Machinery
Boilers
&
Water
Heatin
g
Sewa
ge
Lighting
Property Operations
24. 2. Planned Preventive Maintenance (PPM)
This is one of the most important functions of Engineering and
often cited as the most critical from longtime building asset
maintenance point of view. The philosophy is to regularly carry
out a set of preventive actions for every machine in the building
rather than allow it to run to failure and then tackle expensive
breakdown maintenance costs.
Engineering
Department
A PMM schedule is drawn at the
beginning of the year and a team of
dedicated persons execute it
accordingly. In some cases like
elevators and kitchen equipment,
temporary downtime may be required
which is planned in coordination with
the affected user departments.
25. Engineering
Department
3. Fire and Life safety
Engineering is also responsible to ensure a safe building for its
inhabitants. This includes ensuring 100 percent up-time of all the fire
pumps serving the sprinkler and hydrants around the building, the
Fire Alarm system consisting of smoke detectors, manual call points
and alarm bells, egress lights, emergency backup power gensets,
inverters, uninterruptible power supply (uPS), public address
system, CCTV cameras, fire doors, bollards and boom barriers etc.
They work hand in hand with security personnel in carrying out
evacuation drills and safety checks of the property.