The document discusses the cleaning procedures for various public areas in a hotel. It outlines 10 key public areas - entrances, lobbies, front desks, public restrooms, dining rooms, banquet halls, elevators, staircases, guest corridors, and swimming pools. For each area, it describes the cleaning equipment needed and steps of the daily and periodic cleaning processes. Maintaining cleanliness and hygiene in public spaces is important for guests' first impressions and experience at a hotel.

3. OBJECTIVE
 In this presentation we Will discuss about the processes
for the various public areas in hotel industry.

4. What is public area?
 Public areas are the
common places and
facilitates accessible to
in house guest and non-
resident guest. Guest
requires common areas
to meet, sit and carry
other activities .
1. ENTRANCE
2. LOBBY
3. FRONT DESK
4. PUBLIC RESTROOM
5. DINING ROOM
6. BANQUET HALL
7. ELEVATOR
8. STAIRCUSE
9. GUEST CORRIDOR
10. SWIMMING POOL

5. ENTRANCES
What is
entrance?
 An opening, such as a door,
passage, or gate, that allows
access to a place.
 Guest get their 1st
impression of hotel from the
entrance lobby.
Required
equipment
 Hard Brush
 Scrubbing brushes
 DRY MOPS
 Glass cloths
 Dust sheet
 Dust pan
 Vacuum cleaner
 TASKI-R3
 Dusting cloth

7. ENTRANCES CLEANING PROCEDURE
 first of all removed dust and grits
 The entrance doormats and runner should be vacuum cleaned in daily clean
 The entrance door glass should be cleaned with the help of TASKI R3 / vinegar and
water solution may also be used
 The door glass clean two times in a day. When public traffic is high then door glass
clean may be up to 4 times in a day
 Many hotels are wooden doors , wooden door should be clean with the help of TASKI
R4
 Brass knobs and handles should be polished weekly
 The floor of entrance should be mopped frequently throughout the day.

8. What is lobby?
 These areas are provided
as a common meeting
points for the guest.
 Lobby area is near the
reception , bell desk
 Lobby is a central hall ,
large waiting room of the
hotels.
Equipment Required
 Vacuum cleaner
 Dust pan
 TASKI {R3 , R4}
 Bucket
 Dry mop
 Wet mop
 Dusting cloth
 Carpet shampoo machine

10.  Two types of cleaning lobbies { First on daily and second on periodic}
 DAILY CLEANING
 Lobbies cleaning are done in daily basis and periodic basis
 Ash pot , sand urns and wastepaper basket should be emptied and damp-dusted if required of
ten twice or thrice a day
 Any stain on the carpets and upholstery should be cleaned immediately.
 Flower arrangement should be done daily and indoor plants watered as required
 Glass surface and windows to be cleaned daily.
 Doors and door knobs should be clean daily
 Carpeted areas should be vacuum cleaned daily
 Hard floor should be mopped regularly.

11. PERIODIC CLEANING
 Some cleaning tasks is need not be carried out daily. So
scheduled on a periodic basis , for once in week , once in a
month , once in six months or once in a year
 High level dusting, to clean ceiling and other hard to reach areas such as tops of
the fans and cornices should be done once in a week. Very high ceiling may be
dusted once in a month
 Wooden furniture should be polished once a week.
 Blinds and curtains should be suction cleaned weekly
 Elaborate chandeliers may be brought down and cleaned once in six months
 Upholstered furniture should be suction-cleared with an upholstery attachment
once in a week.

12. WHAT IS FRONT DESK?
The front desk is the
hub of activity in the
‘front of the house’
part of the property ,

14.  Empty wastepaper baskets as and when required in the day.
 Damp-dust the desk taking care to wipe under the telephone wires and computer
cables.
 The front panel of desk, should be damp-dusted and a neutral detergent should be
used to remove scuff marks from guests shoes.
 All the railing and fixtures should be damp dusted. If made of brass, they should be
polished according to a schedule.
 Suction-clean the carpet under the desk. If the floor is uncarpeted, mop the hard
floor.
 Damp dusting of telephones should be done in daily basis.
 Damp dust the computer component and fax machine and then with a dry duster.
 Make sure while cleaning the computer component computer must be switched off.

15.  This refers to the
washrooms and toilet
meant for use by the
general public , and not
restricted to guests
registered at the hotels.
 The sanitary fittings
commonly found in
washrooms are WCs ,
urinal , sluices and vanity
unity .

17.  damp mop the floor of the restroom twice a day.
 The weekly cleaning of WC’s involves alkaline detergent and in case of
heavy soiled and stained WC’s with a lime scale problem, acid cleaner
need to be used.
 Cleaning of vanity mirrors is carried out during night.
 Acid cleaner may require frequent in urinal cleaning .
 Cabinets should also be cleaned once a week.
 Hand driers should be checked and cleaned.
 Soap solution should be replenished in dispenser
 Toilet and toilet areas should be cleaned on daily basis.

18. A dining room is a room
for consuming food. In
modern times it is usually
adjacent to the kitchen for
convenience in serving,
although in medieval
times it was often on an
entirely different floor
level.

20.  Collect all the cleaning equipment and dining area keys.
 Switch on all the electric lamps.
 Open all the drapes and blinds for letting in the natural light.
 Observer the entire area to plan the work.
 Align all the chairs away from the table to make room for
cleaning.
 Clean the carpet area, using vacuum cleaner.
 Remove any food stains from the carpet using appropriate
cleaner.
 If there is no carpet on the floor, sweep and mop it

21. DINING ROOAMS CLEANING
 Polish the furniture if required.
 Using a feather duster, dust all the pictures, paintings, artworks, and
corners.
 Clean and disinfect the telephone devices.
 Polish metal, glass, and wood items if required.
 Clean the mirrors and windows by wiping them with wet sponge.
 If requirement of maintenance is spotted, consult engineering department.
 If any guest items are found then deposit it with housekeeping control desk.
 Collect all dirty table linens and replace with the fresh ones.
 Return the keys to the security department.
 Record in the housekeeping register

22.  These may be used for
dinners , conferences ,
conventions , marries party ,
so on.
 Banquet is a large catering
activity department where
food & beverage are served
for pre-arranged number of
peoples on pre-fixed date &
time agreed menu & price.

24.  Sweep and mop the floor before event.
 If the area is carpeted vacuum cleaner should be used.
 Damp dust or suction clean the furniture.
 Lighting fixtures should be checked weekly and chandelier should be bought down to
clean in every six months.
 Flower arrangement, mineral water, glasses and other specific requirement such as
pencil note pads should be provided and arrange neatly in places.
 The walls should only need to be spot cleaned in case of stain but wall should be
washed periodically.
 Table cloths , chair covers and decorative bows should be replaced if dirty.

25.  A vertical transport
equipment that efficiently
moves people between floors
(levels , deck)of building
structure.
 Generally powered by
electric motor that drive by
fraction cable and
counterweigh systems like a
hoist or hydraulic pump.

27.  Elevator is cleaned on a daily basis because of their volume of use.
 The best time to schedule the elevator cleaning is either during late night or very
early morning in order to avoid high usage.
 The elevator / lift door should stay open until you have finished cleaning and then
place the elevator back to service.
 According to the interior design and materials used on elevator, the appropriate
cleaning methods and cleaning solutions to be used.
 The public area attendant should follow the specific method to clean each different
surface on elevator for an effective cleaning.
 Start cleaning from the top to down to avoid resoling areas already cleaned.

28.  Clean the mirrors and step back and check the surface for streaks.
 Wipe button with a damp duster, Don’t spray cleaning solution on buttons
as this may damage them.
 Vacuum carpets using a high power vacuum cleaner.
 Use dry cloth for high polish
 Elevator door channel should be free of dust and dirt at all given times.
 Stop the elevator on every floor.
 Remove all dust particles, dust with the help of the vacuum cleaner.
 Wipe it clean with a dry duster.

29. STAIRCASES
 Staircases provide means of
movement from one floor to
another in a structure. Staircases
consist of a number of steps with
landings at suitable intervals to
provide comfort and safety for the
users.
 It consists of a flight of steps
(stairs) and one or more
intermediate landing slabs
between the floor levels

31.  Using your broom, sweep horizontally across the top stair. Make sure to get any
visible debris all to one side of the stair
 The appropriate way of cleaning staircases are is to divide them into half
lengthways and clean one half way at a time.
 This is not only to prevent dirty foot steps on wet floor, but also take safety
precaution so that no accident take place due to slipping on wet surface.
 The various tasks are done in different periodicities –weekly, monthly or less often.
 Damp dust the skirting weekly.
 Carpets should be suction cleaned daily and stains should be attend immediately.
For this type of cleaning the back pack vacuum cleaner are the best for suction
cleaning.
 Hard floor staircase should be suctioned cleaned and then damp mopped.
 Damp dust the banister and handrail daily.

32. GUEST CORRIDOR
 While cleaning of the
corridors necessary boards
indicating the public area
cleaning is carried on must
be displayed prominently.

34.  Guest corridors should also be divided into sections for
cleaning.
 Many hotel’s corridors are fully carpeted. These carpets should
not only look attractive but also be sturdy and durable to with
stand everyday wear and tear.
 Carpets should be vacuum cleaned daily and shampooed once in
six months.
 The wall skirting's and baseboards all along the corridor should
be cleaned.
 Air-conditioning vents should be cleaned.
 Any finger marks on the walls should be cleaned immediately.
 The wall skirting should be cleaned regularly.

35. SWIMMING POOLS
A swimming
pool is a
large hole in
the ground that
has been made
and filled with
water so that
people can swim
in it.

37.  Take inventory of your pool cleaning supplies and
make sure you have everything you need.
 Use a leaf net to pull out leaves and debris. The leaf net
is useful for skimming the surface of the water to catch
insects as well.
 The last component to keeping your swimming pool
clean is maintaining the proper chemical levels.
 Cleaning any furniture of swimming areas.
 Sweeping and mopping swimming area surfaces.
 For proper pool maintenance, brush the walls and floor
of the pool once a week.