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CRMIT Solutions | Global Salesforce Consulting PartnersMarketing Team
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CRMIT Solutions | Global Salesforce Consulting PartnersMarketing Team
Leaders in digitally transforming businesses with Customer 360++ initiatives including field service management and cognitive intelligence to enable Customer Success. CRMIT Solutions has successfully completed 1000+ Customer Experience engagements including mobility, visualization, and analytics involving customer data engagement, enrichment, and predictive intelligence. With over 100+ Salesforce consultants and 200+ customers across 30+ countries, CRMIT offers a range of CRM++ applications for accelerated deployments including various rapid implementation & migration utilities.
Organisations using Salesforce will inevitably accumulate technical debt over time. It’s a costly side effect of growth, and to manage it successfully, these organisations need to not only remove their existing debt but also understand its causes and develop a plan to manage it in the future.
To find out more about the key areas you need to cover to carry out a successful technical debt assessment in the Salesforce platform watch our on-demand webinar:
https://www.whishworks.com/event/recording-performing-a-successful-technical-debt-assessment-in-salesforce/
Key topics
– What is technical debt
– Causes of technical debt in Salesforce
– Key areas to assess
– Common tools for diagnosis
– Technical debt assessment results & reporting
Are your business partners asking to be able to create their own applications? Are you asked to share development environments with other teams? Join us to learn considerations and best practices for making shared development in a single org a success. We'll cover process management, development methodology, release processes, and apps life cycle maintenance.
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Attend this session for a comprehensive and updated look at SAP's business intelligence strategy and roadmap. You will come away armed with the ability to make smart investment decisions around your organization's future business analytics program, including insight into:
- The latest developments in advanced analytics delivered in SAP BusinessObjects BI 4.1, and how to leverage them to take your enterprise BI deployment to the next level
- How and where the latest SAP BI innovations can be used to derive new business value across your organization
- Next steps in SAP's evolving BI roadmap, including planned investments in the years to come
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View this session from Reporting & Analytics 2014. Coming to Las Vegas in November! www.reporting2015.com
This session outlines SAP's cloud analytics strategy and provides recommendations for choosing the most appropriate cloud deployment model and technical architecture based on business objectives and requirements. Attendees will:
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• Understand the important checkpoints for post-installation configuration
• Learn about BI 4 patching strategy and the tools available to plan your next update
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1. Unleash Your
Business Potential
Presented to
Jan, 2012 www.kvpcorp.com
2. Index
Business philosophy
Vision, alignment with customer goals, and translating actions to customer
delight
Business facts
Industry focus
Customers
Challenges we address
Service deliverables
Service delivery framework / quality management system
People competency framework : ensure higher service quality
Differentiator
Voice of customers
Commitment
2
3. Today’s Challenging Environment
Limited Demand Global Intense
Visibility Coordination Competition
“How do I strengthen new “How can I better align “How do I achieve innovate
customer acquisition?” delivery and service?” and differentiate while
driving operational
efficiency?”
4. Goal: To make business smarter and focus on
building happy customers and happy communities
Deliverable
Strategy and People Enterprise Cloud
process consulting effectiveness Computing
4
5. Business facts
Founded : 2008
Team size: 30 members
Focus: Facilitate growth using social enterprise
framework
Serviced over 60 + customers across 5 industry verticals
/ across established, growing and emerging firms
Philosophy: Business transformation
India’s Emerging Partner of the Year Award by
Salesforce.com
5
6. Business facts : Industry verticals
Manufacturing Customers
Manufacturing
•Industrial equipment
•Fabrication & custom
manufacturing
•Product manufacturing
•Transportation
•FMCG & retail
•Supply chain and distribution
Technology
•IT hardware manufacturing
•Software product development
•IT services / solutions
• R&D services
•ITES/ Call Center / BPOs
•Networking
•Mobile technology 6
7. Business facts : Industry verticals
Life Sciences Customers
Life Sciences
•Health care
•Health plan
•Drug discovery and clinical trials
•Pharma and drug manufacturing
•Medical equipment
Hospitality and Financial services
real-estate •Banking services /
Microfinance
•Large, mid and •Insurance
single property •Investment advisory
hotels •Venture capital /
•Real estate private equity
•Foreign exchange
services
7
8. KVP solution framework: Crawl, Walk, Run
Contact
Center
Client
Extranets
Intranets
8 – Part
Collaboration Employee
Help Desk
of
Chatter
Business Impact
DNA!
Content
Platform
Knowledge
HR Mgmt Portals 7
Project Mgmt
Unified
Client View Skills Matrices
Sales 360 Degree Time & Expense
Analysis and Management View
Reporting Productivity
Billing 6
Integration
Enhancement Staffing
Initial Rollout Client Analysis
Competitor Targeting and
Client and
Analysis Segmentation
Activity 5
Management
User Adoption 4
3
2
1
Functionality
9. Real-time Cloud Solutions for Professional Services
Customer portal for
collaborative functioning
Reports and
Global View of Visibility into Operational issue log, Performance to Trend Measurement Client
project Groups project details tracking Plan Analysis to Improve Satisfaction
Project planning People Management Project Management Collaboration
Recruiting & Project Portfolio Tasks & Quality
Mile stone Performance
On-boarding Management Milestones Assurance Telconference Chatter
planning Tasks Management
Dependencies
Skills & Staffing &
Change
Risk Learning Resource Resource Contract
Management Management management Management Management Community Client Portals
Time-off Utilization & Expense Knowledge
Management Burn Feedback Time Tracking Management Email & Chat Management
Articulate risk Analyze Mitigate
Solution design
(pre and post
sales)
Business Success Deliverables / Contract IP Team Audits & Agile Improvement
requirement parameters Solution design SLA Management Management introduction Compliance Development Ideas
10. Voice of customer (partial list)
“The most important aspect of KVP approach was not to fit a standard solution but to
thoroughly understand our business need and then strive to configure a tool to meet the
requirements”
Mr. Dharmesh Mashru, CEO, Apollo Industries
“Using leading collaborative technology from Salesforce.com coupled with KVP’s integrated
business process building approach is now bringing all MMM stakeholders including direct
sales, channel sales, service, support and customers on one single platform to facilitate
inclusive growth.”
Mr. S. A. Mohan, CEO, Maini Materials Movement
“Partnering with KVP has helped us in driving new operational efficiency, increased visibility
and accelerate innovation enterprise-wide”
Mr. Prakash Venkatesan, CEO, Essae Digitronics
For more details pls. visit: http://www.kvpcorp.com/customers.html
10
Editor's Notes
This is an example of how to crawl, walk, run. Most traditional CRM deployments don’t get #1 live.Once our customers have achieved that (and delivered significant ROI because of it), they are eager to squeeze more out of their organization and business processes. They progress up the curve and continue to deliver ROI at each phase.