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Information Technology Association of Canada (ITAC) Dancing with Departments Shared Services Canada (SSC) Update 
Peter Bruce, Senior Assistant Deputy Minister Projects and Client Relationships 
September 9, 2014
2 
Cyber Threats 
Target end state: Streamlined networks 
• 
Connecting 377,000 public servants to each other and to Canadians 
• 
Linking 3,580 Government of Canada–occupied buildings Key components include: 
• 
Single enterprise-wide network with enhanced capacity and robustness 
• 
Ultra-high speed, no-fail connectivity between data centres 
• 
Greater, more secure Internet connectivity 
• 
Streamlined and wireless telecom infrastructure inside buildings 
• 
Voice services (VoIP) (wired and wireless) 
• 
More desktop videoconferencing services 
• 
Contact centre infrastructure services 
• 
Enhanced security through consolidated security services and increased perimeter security 
Government of Canada 
Network (GCNet) 
Regional and international carriers (377,000 users; 3,580 buildings) 
Internet 
Public Servants 
Government of Canada Offices 
Businesses 
Governments 
Canadians 
Virtual Private Cloud 
Development 
Sensitive Data Enclaves 
Allies (+International) 
Business Continuity 
Supercomputer 
Production X 
Production Y 
Target end state: Seven data centres 
• 
Established in pairs for redundancy 
• 
Mostly private sector-owned 
• 
Most outside of the National Capital Region (NCR) First pair: Development data centres 
• 
Bell Canada in Gatineau 
• 
Government of Canada– owned Macdonald-Cartier in Ottawa Second pair: First set of production data centres 
• 
Government of Canada– owned facility on the Canadian Forces Base Borden 
• 
Site located within 100 km of Borden Third pair: Final set of production data centres 
• 
If required (to be confirmed) 
• 
Located outside of NCR and Ontario Specialized supercomputing facility 
Enhanced Enterprise Security 
Data Centre and Network Consolidation Overview Target End State
SSC Service Delivery Transition 
 
“One Way of Working”, leveraging the people, tools and services to improve our operations and provide more value for money. 
 
Enterprise-wide approach to service delivery will build agility, capacity, and our operational foundation for change and new services. 
ECONOMIC AND INTERNATIONAL 
NATIONAL SECURITY 
GOVERNMENT OPERATIONS 
FINANCE 
SCIENCE 
43 PARTNERS 
6 OPERATIONS PORTFOLIOS 
Grouped by Business Affinity 
Economic and International 
Finance 
Government Operations 
National Security 
Science 
Social 
TILTING HORIZONTALLY Towards Enterprise Lines of Business 
SOCIAL 
3
Integrated Planning: A Means To An End 
4 
QUANTITY 
PRICE 
TIME 
SSC SERVICES
Q1 
Q2 
Q3 
Q4 
Q1 
Q2 
Q3 
Q4 
Q1 
Q2 
Q3 
Q4 
Q1 
Q2 
Q3 
Q4 
FY 2013/2014 
FY2014/2015 
FY 2015/2016 
FY 18/19 
FY 19/20 
TELECOMM- UNICATIONS 
Contract Awards 
Migration Complete 
Project Authority Approved 
DATA CENTRE 
Enterprise Data Centre (EDC) Gatineau Complete 
EDC Borden Twin - Established 
EDC Ottawa Refurbishment Complete 
EDC Borden Expansion Complete 
EDC Borden - Interim Established 
Production 4 Established 
Production 3 Established 
Building-by building migration begins 
CYBER AND 
IT SECURITY 
FY 2016/2017 
FY 17/18 
Security Operations Centre Release 1 
Network Security Transformation Plan 
Security Operations Centre Release 2 
Security Operations Centre Release 3 
FACILITIES 
INFRASTRUCTURE 
AS A SERVICE 
EDC Dorval - Replacement Complete 
GCNET WAN 
WIFI/LAN 
VIDEOCONFERENCE 
AND BOARDROOMS 
VC Service 1.0 Established 
(ongoing service improvements; releases as required) 
Complete GC Commitments 
Strategy for Multi-Tenant buildings 
Pilot Complete 
Managed Security Service Contract Award 
Release 3 - Business Case 
CYBER SECURITY 
IT SECURITY 
GC SECRET INFRASTRUCTURE 
EDC Dorval Consolidation Complete 
EDC Borden and EDC Borden Twin establishment 
Migration Complete 
Building-by building migration begins 
Migration to enterprise services (Contact Centre Infrastructure and Toll Free Services) 
CONTACT CENTRE 
Migration Complete 
Contract Award(s) 
Consolidation Complete 
Contract Award 
WORKPLACE 
COMMUNICATIONS 
Migration Complete 
Building-by building migration begins 
WORKPLACE TECHNOLOGY DEVICES 
Software Service Design 
Hardware Service Design 
Software Sourcing Strategy 
Hardware Sourcing Strategy 
PROVISIONING SERVICES 
WORKPLACE TECHNOLOGY SERVICES 
Initiate and Develop Pilot 
Updated Business Case 
Enterprise Business Case 
Incremental Transition to Enterprise 
EMAIL AND BB10 
Contract Award 
Wave 0 
Wave 1 
Wave 2 
Wave 3 
EMAIL 
BB10 
Execute in Waves (Break/Fix) 
BB10 rollout complete 
Migration 
Release 1 (tactical) 
Release 2 – C5 Upgrade 
Release 3 
Release 3 – Implementation 
Pilot (SSC, TBS, Foreign Affairs and 
Trade Development Canada) 
VC Service 2.0 
Data Centre Supply Chain Established 
PLATFORM 
AS A SERVICE 
Basic Application Hosting Service Established 
Mission Critical Application Hosting Service Release 
(ongoing service improvement releases) 
SSC Transformation Program Key Milestones (as at May 2, 2014) 
5
6 
Q1 
Q2 
Q3 
Q4 
Q1 
Q2 
Q3 
Q4 
Q1 
Q2 
Q3 
Q4 
Q1 
Q2 
Q3 
Q4 
Fiscal Year (FY) 13/14 
FY 14/15 
FY 15/16 
FY 18/19 
FY 19/20 
NETWORKS 
EMAIL & BB10 
Wave 0 complete 
Wave 1 complete 
Wave 2 complete 
Wave 3 complete 
Migration Complete 
DATA CENTRE 
Centre de données de l’ Ouest du Québec / Development 1 Complete 
Production 2 Established 
Macdonald Cartier Data Centre / Development 2 Refurbishment Complete 
Borden / Production 1 Expansion Complete 
Borden /Production 1 Interim Established 
Building-by-building migration begins 
CYBER & IT SECURITY 
WORKPLACE TECHNOLOGY DEVICES 
Pilot Business Case 
Software Service Design 
Hardware Service Design 
Software Sourcing Strategy 
Hardware Sourcing Strategy 
FY 16/17 
FY 17/18 
Security Operations Centre Release 1 
Network Security Transformation Plan 
Identity Credential Access Management Release 1 
Security Operations Centre Release 3 
EMAIL 
BB10 
Pilot (SSC, TBS, DFATD) 
Execute Wave 1 
PRODUCTION 
DEVELOPMENT 
SCIENTIFIC 
Science Data Centre Replacement Complete 
GCNET WAN 
WIFI / LAN 
VIDEO- CONFERENCE 
GC Service Established 
Strategy for Multi-Tenant buildings & trusted source guests 
Pilot 
Wifi 
Managed Security Service Contract Award & Migration 
Release 2 / Initiate Consolidation 
Consolidate / Migrate 
CYBER SECURITY 
IT SECURITY 
GC SECURE INFRASTRUCTURE 
PROVISIONING SERVICES 
SUPPORT SERVICES 
CONTACT CENTRE 
HOST. IP - VOICE 
BB10 rollout complete 
Supercomputing Consolidation Complete 
Building-by-building migration begins 
Consolidation Complete 
Migration Complete 
Migration Complete 
Building-by-building migration begins 
Pilot Contract Award 
Contract Awards 
Contract Award 
Security Operations Centre Release 2 
Contract Award (s) 
Migration to enterprise services (Contact Centre Infrastructure and Toll Free Services) 
Migration Complete 
Production 3 Established 
Production 4 Established 
1. 
Department Priority Name 
2. 
Department Priority Name 
3. 
Department Priority Name 
4. 
Department Priority Name 
Partner Priorities 
Email 
Transformation Alignment - <DEPT> 
5. 
Department Priority Name 
6. 
Department Priority Name 
7. 
Department Priority Name 
3 
5 
2 
1 
2 
3 
2 
2 
7 
7 
Iteration 2 - view as of January 2014 GOC Priorities Partner Priorities
Partner Profile Dashboard 
7
Portfolio Projects Status 
8
Executive Project Dashboard 
9
Delivering on the GC IT Agenda – A Balancing Act 
TRANSFORMATION 
Fundamentally changing the delivery of IT Infrastructure Services 
Challenge: Re- allocating resources and capacity to make it happen 
PROJECTS 
Building excellence and project execution with Partners 
Challenge: Meeting business expectations during times of massive parallel change 
OPERATIONS 
Ensuring quality and continuity of IT Infrastructure Services 
Challenge: Keeping the lights on during massive change while avoiding getting locked into a legacy environment 
10
Questions and Comments 
11 
Thank you!

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2014 sept-9-shared-services-canada

  • 1. Information Technology Association of Canada (ITAC) Dancing with Departments Shared Services Canada (SSC) Update Peter Bruce, Senior Assistant Deputy Minister Projects and Client Relationships September 9, 2014
  • 2. 2 Cyber Threats Target end state: Streamlined networks • Connecting 377,000 public servants to each other and to Canadians • Linking 3,580 Government of Canada–occupied buildings Key components include: • Single enterprise-wide network with enhanced capacity and robustness • Ultra-high speed, no-fail connectivity between data centres • Greater, more secure Internet connectivity • Streamlined and wireless telecom infrastructure inside buildings • Voice services (VoIP) (wired and wireless) • More desktop videoconferencing services • Contact centre infrastructure services • Enhanced security through consolidated security services and increased perimeter security Government of Canada Network (GCNet) Regional and international carriers (377,000 users; 3,580 buildings) Internet Public Servants Government of Canada Offices Businesses Governments Canadians Virtual Private Cloud Development Sensitive Data Enclaves Allies (+International) Business Continuity Supercomputer Production X Production Y Target end state: Seven data centres • Established in pairs for redundancy • Mostly private sector-owned • Most outside of the National Capital Region (NCR) First pair: Development data centres • Bell Canada in Gatineau • Government of Canada– owned Macdonald-Cartier in Ottawa Second pair: First set of production data centres • Government of Canada– owned facility on the Canadian Forces Base Borden • Site located within 100 km of Borden Third pair: Final set of production data centres • If required (to be confirmed) • Located outside of NCR and Ontario Specialized supercomputing facility Enhanced Enterprise Security Data Centre and Network Consolidation Overview Target End State
  • 3. SSC Service Delivery Transition  “One Way of Working”, leveraging the people, tools and services to improve our operations and provide more value for money.  Enterprise-wide approach to service delivery will build agility, capacity, and our operational foundation for change and new services. ECONOMIC AND INTERNATIONAL NATIONAL SECURITY GOVERNMENT OPERATIONS FINANCE SCIENCE 43 PARTNERS 6 OPERATIONS PORTFOLIOS Grouped by Business Affinity Economic and International Finance Government Operations National Security Science Social TILTING HORIZONTALLY Towards Enterprise Lines of Business SOCIAL 3
  • 4. Integrated Planning: A Means To An End 4 QUANTITY PRICE TIME SSC SERVICES
  • 5. Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 FY 2013/2014 FY2014/2015 FY 2015/2016 FY 18/19 FY 19/20 TELECOMM- UNICATIONS Contract Awards Migration Complete Project Authority Approved DATA CENTRE Enterprise Data Centre (EDC) Gatineau Complete EDC Borden Twin - Established EDC Ottawa Refurbishment Complete EDC Borden Expansion Complete EDC Borden - Interim Established Production 4 Established Production 3 Established Building-by building migration begins CYBER AND IT SECURITY FY 2016/2017 FY 17/18 Security Operations Centre Release 1 Network Security Transformation Plan Security Operations Centre Release 2 Security Operations Centre Release 3 FACILITIES INFRASTRUCTURE AS A SERVICE EDC Dorval - Replacement Complete GCNET WAN WIFI/LAN VIDEOCONFERENCE AND BOARDROOMS VC Service 1.0 Established (ongoing service improvements; releases as required) Complete GC Commitments Strategy for Multi-Tenant buildings Pilot Complete Managed Security Service Contract Award Release 3 - Business Case CYBER SECURITY IT SECURITY GC SECRET INFRASTRUCTURE EDC Dorval Consolidation Complete EDC Borden and EDC Borden Twin establishment Migration Complete Building-by building migration begins Migration to enterprise services (Contact Centre Infrastructure and Toll Free Services) CONTACT CENTRE Migration Complete Contract Award(s) Consolidation Complete Contract Award WORKPLACE COMMUNICATIONS Migration Complete Building-by building migration begins WORKPLACE TECHNOLOGY DEVICES Software Service Design Hardware Service Design Software Sourcing Strategy Hardware Sourcing Strategy PROVISIONING SERVICES WORKPLACE TECHNOLOGY SERVICES Initiate and Develop Pilot Updated Business Case Enterprise Business Case Incremental Transition to Enterprise EMAIL AND BB10 Contract Award Wave 0 Wave 1 Wave 2 Wave 3 EMAIL BB10 Execute in Waves (Break/Fix) BB10 rollout complete Migration Release 1 (tactical) Release 2 – C5 Upgrade Release 3 Release 3 – Implementation Pilot (SSC, TBS, Foreign Affairs and Trade Development Canada) VC Service 2.0 Data Centre Supply Chain Established PLATFORM AS A SERVICE Basic Application Hosting Service Established Mission Critical Application Hosting Service Release (ongoing service improvement releases) SSC Transformation Program Key Milestones (as at May 2, 2014) 5
  • 6. 6 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Fiscal Year (FY) 13/14 FY 14/15 FY 15/16 FY 18/19 FY 19/20 NETWORKS EMAIL & BB10 Wave 0 complete Wave 1 complete Wave 2 complete Wave 3 complete Migration Complete DATA CENTRE Centre de données de l’ Ouest du Québec / Development 1 Complete Production 2 Established Macdonald Cartier Data Centre / Development 2 Refurbishment Complete Borden / Production 1 Expansion Complete Borden /Production 1 Interim Established Building-by-building migration begins CYBER & IT SECURITY WORKPLACE TECHNOLOGY DEVICES Pilot Business Case Software Service Design Hardware Service Design Software Sourcing Strategy Hardware Sourcing Strategy FY 16/17 FY 17/18 Security Operations Centre Release 1 Network Security Transformation Plan Identity Credential Access Management Release 1 Security Operations Centre Release 3 EMAIL BB10 Pilot (SSC, TBS, DFATD) Execute Wave 1 PRODUCTION DEVELOPMENT SCIENTIFIC Science Data Centre Replacement Complete GCNET WAN WIFI / LAN VIDEO- CONFERENCE GC Service Established Strategy for Multi-Tenant buildings & trusted source guests Pilot Wifi Managed Security Service Contract Award & Migration Release 2 / Initiate Consolidation Consolidate / Migrate CYBER SECURITY IT SECURITY GC SECURE INFRASTRUCTURE PROVISIONING SERVICES SUPPORT SERVICES CONTACT CENTRE HOST. IP - VOICE BB10 rollout complete Supercomputing Consolidation Complete Building-by-building migration begins Consolidation Complete Migration Complete Migration Complete Building-by-building migration begins Pilot Contract Award Contract Awards Contract Award Security Operations Centre Release 2 Contract Award (s) Migration to enterprise services (Contact Centre Infrastructure and Toll Free Services) Migration Complete Production 3 Established Production 4 Established 1. Department Priority Name 2. Department Priority Name 3. Department Priority Name 4. Department Priority Name Partner Priorities Email Transformation Alignment - <DEPT> 5. Department Priority Name 6. Department Priority Name 7. Department Priority Name 3 5 2 1 2 3 2 2 7 7 Iteration 2 - view as of January 2014 GOC Priorities Partner Priorities
  • 10. Delivering on the GC IT Agenda – A Balancing Act TRANSFORMATION Fundamentally changing the delivery of IT Infrastructure Services Challenge: Re- allocating resources and capacity to make it happen PROJECTS Building excellence and project execution with Partners Challenge: Meeting business expectations during times of massive parallel change OPERATIONS Ensuring quality and continuity of IT Infrastructure Services Challenge: Keeping the lights on during massive change while avoiding getting locked into a legacy environment 10
  • 11. Questions and Comments 11 Thank you!