Solvis Consulting is a CRM consulting company based in South Florida that focuses on customer-centric solutions. They provide CRM strategy, implementation, and other services to help clients execute CRM strategies. Their approach involves assessing the client's customer knowledge, key performance indicators, processes, organizational structure, and technology to develop an integrated customer strategy and align it with the business strategy. They help clients determine where they are in their growth cycle and which CRM elements to prioritize accordingly, such as customer intimacy or operational excellence.
Employee motivation depends largely on good goals setting. The highest strategic goals are sometimes called directions. Goals are related to drivers, principles and requirements. This presentation shows an example of enterprise directions setting by the usage of an enterprise architecture tool.
ASL BiSL Foundation (formerly ASL Foundation) has managed ASL and BiSL’s key ideas for several years, and is now developing them further. In doing so, it is seeking to bring business and IT closer together. The supply of information – perhaps by its very nature – needs to take place via an integrated chain.
IAPsolutions is expert in advanced management of infrastructures, services and business processes, with over 10 years of experience in the market. The technology, solutions and products offered by IAPsolutions provide Operational Support Systems (OSS) and Business Support Systems (BSS) to operators and infrastructure managers.
As a leader in next generation software engineering and under the “managing technology” motto, IAPsolutions provides added value, excellence and efficiency in the management of technology and services, maximising the automatization of the operation processes, independently of the appliances, equipments and manufacturers that take part on them.
Employee motivation depends largely on good goals setting. The highest strategic goals are sometimes called directions. Goals are related to drivers, principles and requirements. This presentation shows an example of enterprise directions setting by the usage of an enterprise architecture tool.
ASL BiSL Foundation (formerly ASL Foundation) has managed ASL and BiSL’s key ideas for several years, and is now developing them further. In doing so, it is seeking to bring business and IT closer together. The supply of information – perhaps by its very nature – needs to take place via an integrated chain.
IAPsolutions is expert in advanced management of infrastructures, services and business processes, with over 10 years of experience in the market. The technology, solutions and products offered by IAPsolutions provide Operational Support Systems (OSS) and Business Support Systems (BSS) to operators and infrastructure managers.
As a leader in next generation software engineering and under the “managing technology” motto, IAPsolutions provides added value, excellence and efficiency in the management of technology and services, maximising the automatization of the operation processes, independently of the appliances, equipments and manufacturers that take part on them.
Features best practices and resources for designing and deploying contact management solutions. If you like this deck and want to see a live event, go to www.quilogy.com/events.
The most successful retailers are those who are embracing change by continuously offering customers a more compelling shopping experience through new store types, new products and better value. To effectively deliver this enhanced value, retailers must implement strategies that increase efficiency and reduce costs in the sourcing of products.
Datamine provides data-intensive information technology solutions & services for Telecoms, Banking & Retail industry. Our offering answers the needs of modern management for analytics, process insight, business & market intelligence.
Infosys – Order management | CRM & SRM Case Study | SolutionInfosys
The Infosys order management solution envisages collaboration on the order planning process. This technology solution integrates with SRM and CRM applications within an organization to help identify customer and supplier prioritization
I'm presenting the IBM CIO 2010 Outlook at IBM iForum, Zurich (26th November 2007). I can't take the credit for writing it; Dave Newbold did the hard work on this one.
Features best practices and resources for designing and deploying contact management solutions. If you like this deck and want to see a live event, go to www.quilogy.com/events.
The most successful retailers are those who are embracing change by continuously offering customers a more compelling shopping experience through new store types, new products and better value. To effectively deliver this enhanced value, retailers must implement strategies that increase efficiency and reduce costs in the sourcing of products.
Datamine provides data-intensive information technology solutions & services for Telecoms, Banking & Retail industry. Our offering answers the needs of modern management for analytics, process insight, business & market intelligence.
Infosys – Order management | CRM & SRM Case Study | SolutionInfosys
The Infosys order management solution envisages collaboration on the order planning process. This technology solution integrates with SRM and CRM applications within an organization to help identify customer and supplier prioritization
I'm presenting the IBM CIO 2010 Outlook at IBM iForum, Zurich (26th November 2007). I can't take the credit for writing it; Dave Newbold did the hard work on this one.
How to Build a Tech Startup Without Writing CodeLean Startup Co.
Tara Reed, Kollecto , @tarareed_
Being a non-technical entrepreneur is hard. But Kollecto founder, Tara Reed is pushing the boundaries of what non-technical founders can do! Reed built her startup’s app MVP (and algorithm) without writing any code. She used that MVP to validate her idea, generate her first $30k in revenue, and get accepted to a top accelerator program (500 Startups).
The Importance of Large-Scale Computer Science Research EffortsLarry Smarr
05.10.20
Talk at Public Seminar on Large-Scale NSF Research Efforts for the Future Computer Museum
Title: The Importance of Large-Scale Computer Science Research Efforts
Mountain View, CA
UD. SCG. T6. Análisis Coste-Volumen-Beneficio y Sistema de Coste VariableAlex Rayón Jerez
Presentación del Tema 6 (Análisis Coste-Volumen-Beneficio y Sistema de Coste Variable) para la asignatura Sistemas de Control de Gestión de 3º de Ingeniería Técnica en Informática de Gestión, curso 2010/2011, de la Universidad de Deusto.
BI is the “Gathering of data from multiple sources to present it in a way that allows executives to make better business decisions”. I will describe in more detail exactly what BI is, what encompasses the Microsoft BI stack, why it is so popular, and why a BI career pays so much. I will review specific examples from previous projects of mine that show the benefits of BI and its huge return-on-investment. I'll go into detail on the components of a BI solution, and I will discuss key concepts for successfully implementing BI in your organization.
Leverage Analytics for Decision Support and Improved Retail PerformancePerficient, Inc.
In an industry with razor thin margins, being profitable requires leaders to make the best use of every resource available. When you join this Webcast you’ll hear how retailers like Romano’s Macaroni Grill are using Business Analytics to manage strategic direction using actionable reports, scorecards, dashboards, and financial/operational plans for greater performance and profitability.
Webinar attendees will learn how the Macaroni Grill, a leader in upscale casual dining with more than 220 locations, is supporting decisions with analytics and moving beyond basic financial reporting using Perficient’s Retail Pathways™ solution. You will hear how they evaluate leading indicators and use analytical processes to efficiently produce actionable information for improved corporate performance.
In this webinar, learn how Perficient's Retail Pathways is helping companies like Macaroni Grill use business analytics for:
Market Basket Analysis
Store/Restaurant Performance
Executive, Operational & Sales Dashboards
Customer Ad-Hoc Analysis Reporting
Benchmarking, Ranking & Scorecards
Inter-Departmental Collaboration
Labor, P&L and General Ledger Planning and Insights
Perficient’s Retail Pathways™ solution is a three-time award-winning analytical solution built on IBM’s Cognos10 platform. Retail Pathways™ incorporates pre-defined reports and dashboards around a common data architecture and is supported by Perficient’s retail practice group, an inter-disciplinary team, composed of individuals with backgrounds in retail, business process, systems architecture and design.
Speakers
Tim Dungan, V.P. of Planning and Analysis for Romano’s Macaroni Grill
Macaroni Grill recently completed an overhaul of reporting and analytic systems using Cognos Express product solutions. Mr. Dungan has over 20 years of operations, accounting, and finance experience in the hospitality space with Planet Hollywood, Dave & Buster’s, and Ruth’s Hospitality Group.
Erik Duffield, Director of IBM Business Analytics Retail Practice, Perficient
Mr. Duffield specializes in Retail Performance Management and Corporate Finance. He leads the Retail Practice organization for Perficient and works extensively with organizations looking for material change in performance. His expertise is developing organizational metrics to drive performance through a more effective, analytical understanding of the business.
Cuando una plataforma de comunidad es integrada a un Social Media Command Center, la tarea de gestión se vuelve fundamental al momento de resolver problemas de los consumidores en tiempo real.
¿Te has preguntado cuál es el beneficio de tener presencia en redes sociales y cómo puedes descubrir nuevas oportunidades para tu marca?
Te invitamos a conocer Social Studio la única solución que permite organizar equipos de trabajo, manejar contenido social, interactuar con la audiencia dentro y fuera de tus canales sociales y medir los resultados en tiempo real.
Tips e ideas de que funcionalidad debes considerar para seleccionar una herramienta de redes sociales.
¿Como seleccionar una herramienta de redes sociales?
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LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
2. Who is Solvis
• Solvis Consulting is a company based in South Florida,
focusing on customer centric sales, marketing, and
service solutions.
• With experience in leading Customer Relationship
Management (CRM) applications, Solvis provides strong,
professional technically savvy people whose mission is
to add value to the execution of CRM strategies or
implementations.
3. Our Core Services
• CRM Strategy and Execution Plan
• Integrated Customer Profile Model
(Segmentation)
• Customer Lifetime Value Definition
• Integrated Product Catalog Model
• Marketing, Sales and Customer
Service Programs
• Call Center Assessments
• Process and Business Alignment
• Change Management Programs
• CRM Implementation Services
– Operational
– Interactive
– Analytical
5. CRM Ecosystem
Customer Strategy (Results)
Business Strategy Model
Client Knowledge Information
Operational
1 3 7
Client KPIs +
Client KPIs + Data
Data
Lifecycle + Needs Operating Metrics
Lifecycle + Needs Operating Metrics
4 8
Operational Analytical
2
Processes Technology
Products, Processes Technology
Products,
Services
Services
&
& 5
Organization
Organization
Channels
Channels
Structure
Structure
6
Alignment
Alignment
Data
Sales Call Center 2 Not For General Distribution - Confidential
Data Marts Warehouse
Marketing Support
Balance Score Cards
eBusiness ERP
Interactive KPIs Others
Telephone IVR CTI WEB FAQs Bills Others
Offices E-Mail Fax Mail PDA
6. Competitive Model
Example
High
Strategic Initiatives
4 Reduce churn by 1%
4 Increase market share
by 8%
Legend
Ideal Profile
Client
Competitor
Low
Price/ Services Customer Network Quality/
Brand
Price Plans Offered Service Availability
Where does CRM really contribute to business performance?
7. Growth stages vs. CRM
Growth Stage Retention Stage
Inception Stage
4Product Leadership 4Operational Excellence
4Product Leadership
4Operational Excellence 4Customer Intimacy
4Customer Intimacy
4 Prioritization model
varies based on
growth stage and
operational issues.
Retention
4 Operational
Customers
infrastructure
improvements should
Cross-sell +
map against growth
Up-sell
curve.
Acquisition
Time
Where is your company in its growth cycle and what does that imply for CRM emphasis?
8. Translating customers to profits
Competitive Model Profitable Operating Model
Price
Price Plans
Services
Offered
Brand
Customer
Service
Network Quality
Reliability, Availability
What should your company emphasize?
6 Disposition &
1 Acquisition 2 Profit 3 Payback 4 Cross-sell + 5 Referral
Period Upsell Retention
Revenue Revenue Breakeven period Revenue Revenue Costs
4Installation 4Per user/service 4 Service revenue 4 Additional LTV of
when profits offset Expenses
4Setup fees new customers
Expenses Expenses
initial customer 4 Final billing
Expenses Expenses
4Billing 4 Campaign costs 4 Account inactivation
acquisition cost
4Marketing 4Loyalty programs 4 Order management 4 Referral program costs
4Commissions 4Ongoing service costs 4 Ongoing service costs 4 Other administrative
4Provisioning costs 4 Commissions/
costs costs
4Order management rewards
9. Achievability Example - Customer Retention
Defection Retention
4Contracts
4Switching incentives/subsidies
Switching 4Loyalty programs
Barriers 4Other switching costs (e.g.,
startup fees, pain of switching)
4Lower pricing 4Offset with value proposition
Price
4Brand benefits understood
4Events tarnishing brand
Brand 4Perception
4Poor positioning
4Strong messaging/positioning
Equity
4Patents
4Comparable offer Competitive
4Exclusivity/uniqueness
4Offer fails to live up to promise Offers
4Neutralizing offer
4Good customer service
4Poor customer service
Customer
Service Quality
10. Alignment/Measurement Example
MARKETING CAM PAI G N
5
KPI (results)
4 Revenue increase of +5%
6
1
Process metrics
4
4 Increase customer response
rate by 10% from high value
segments
4 Increase sales conversion
2
ratio to 10% of leads
3
Assumptions/CSFs
4 Call center personnel
capable of CxO level
interactions.
Result: Increase sales by 5% via targeted marketing campaigns.
4 Marketing message
resonating with target
4
1 Determine required campaign Include preferred customer channels
segment.
2 Target high value customer segment Train contact center
5
3 Execute campaign
Update contact center and IVR scripts 6
11. Main Services
• CRM Strategy and Alignment
– 1 week workshops
– Full strategy engagements
• CRM Assessments
– The CRM Maturity & Risk Assessment; (CRM Foundation)
– The Customer Lifecycle Management Assessment; (Internal
Customer-Facing Operations)
– The Customer Focus Assessment; (Customer Focus)
– The Customer Insight Analysis; (Customer Experience)
• SAS Marketing Automation
– Installation
– Strategy and Implementation
– Training