The document discusses Shared Services Canada (SSC), which was created in 2011 to consolidate and standardize IT infrastructure across the Canadian government. SSC took over responsibility for email, data centers, networks, and telecommunications for 43 government institutions, with the goals of reducing costs, improving security, and maximizing efficiencies. The document outlines the complex and costly state of previous fragmented IT systems, and describes SSC's plans to transform infrastructure delivery through consolidation of services, procurement of new shared systems, and migration of departments over multiple years.

1. Benoît Long
Senior ADM, Transformation, Service Strategy and Design
Shared Services Canada
November 7, 2012

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3. Budget 2011 Standardize Consolidate Re-engineer
Shared Services Canada:
 Created on August 4, 2011
 Mandated to deliver email, data centre and network/telecom services to 43 Government of
Canada institutions representing 95% of the federal IT infrastructure spending
 Budgets, people, assets and contracts transferred to SSC in November 2011
 Full accountability for the infrastructure on April 1, 2012
 Shared Services Canada Act, Royal Assent, June 29, 2012
Raison d’être
 Reduce costs
 Improve Security
 Maximize Efficiencies
 Minimize Risks 3

4. Highly complex, costly and Mission-critical programs highly Issues persist and are barriers
less secure than desired dependent on infrastructure to government priorities
 63 email systems  2,100 mission-critical, mandate- Current state of IT
 19 large data centres specific systems that span: infrastructure:
 65 Medium-sized data  key benefits programs (e.g.  is complex, old and expensive
centres of varying quality, employment and pension benefits)  is a long-term unfunded liability
 security (e.g. national defence and  is vulnerable to availability and
security and energy
national policing systems and performance issues
efficiency;
provincial police force databases,  is a barrier to business system
 hundreds of smaller renewal, modernization and
“closets”; CBSA border systems, and Public
agility
 50 wide area networks Safety cyber security and
 has uneven quality of service
connecting over 3000 Emergency Response);  has some resiliency soft spots
buildings and data centres –  safety and health (e.g. food  is not service oriented
over 1,000 firewalls; monitoring, health science labs,
 less than 100 buildings with weather systems, seismic systems);  Procurement practices that
wireless WAN services;  farmers and students (agriculture limit innovation.
 over 110,000 people with 2 innovation, student loan programs)
phones;  finance systems (e.g federal-
 over 1000 PBX and key provincial tax and benefit systems,
systems; money laundering)
 largely in-sourced  connectivity that ensures safe
access to government, programs,
citizens and protects information 4

5. Nov 2011 Jan – May 2012 June 2013 Oct 2013 – April 2015
Email
Current state
Procurement Build and Migration to new service
Business case and plan
2012-2013 2013-2020
Data Centres (2012-2020)
Current State, Business Case, Detailed Migration to New Data Centres
Inventory and Plans (Multiple Waves)
Networks (2012-2020)
Current State, Business Case, Detailed Inter-building (WAN) - integrated and aligned with data centre consolidation plan
Inventory and Plans
Intra-building (LAN) - integrated and aligned with data centre consolidation plan
Telecommunication services transformation – data, voice, video and call centre services
Key Stakeholders Inter-departmental Working Forums / Events
Engagement
• Ministers Groups: • Chief Information Officer Council (CIOC)
• Inter-departmental Advisory • Security • DPI, GTEC
Committees (IT Business • Policy and Standards
Transformation) • Functional • Executive Summit
• CIO Council • Business Requirements • Heads of IT meetings
• 43 Partner Departments • Transition
• Unions • Operational & Service Mgmt Industry – Launch and closure of procurement process;
• Industry • Information Mgmt engagement of industry based on sourcing strategies
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7. Internet Businesses
Canadians
Governments
Public Servants GC Network
Regional and International Carriers
(377,000 users; 3500+ locations)
GC Offices
Production X Production Y
Enterprise Security
Business Continuity
Development
Development Centre
Geographic Diversity
• Separate Development Data Centres
• Data Centres in pairs for high for best support of application
performance development
• Data Centres in diverse locations • Leading practice to ensure strong
for disaster tolerance segregation of production
environment from non-production
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8. On-Premise IaaS PaaS SaaS
•IaaS:
Infrastructure as a Service
managed
CIO
Applications Applications Applications Applications
•PaaS:
CIO managed
Runtimes Runtimes Runtimes Runtimes
Platform as a Service
Managed by Shared Services
Managed by Shared Services
Security & Security & Security & Security &
Integration Integration Integration Integration
•SaaS:
CIO managed
Databases DBMS DBMS Databases
Software as a Service (non
Managed by Shared Services
Servers Servers Servers Servers
Dept/Agency program
Applications)
Virtualization Virtualization Virtualization Virtualization
Server HW Server HW Server HW Server HW
Storage Storage Storage Storage
Network Network Network Network
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9. Private Cloud (GCnet) Remote Internet Public-facing web sites
Access
• Internal services for GC community
• SSC-provided cloud services to the GC
GCTravel
• Secured perimeter; access within
Hybrid Cloud (GCnet over Internet)
• Secured extension of GCnet to vendor GCnet Canada.gc.ca
• Vendor-provided cloud services to GEDS
the GC Collab Jobs MySchool
RDIMS
Pension
Mail & Messaging
Pay Intranet sites
GCdrive
Free / Busy
Mobile Integration
Directory
Dept. Private Cloud GCnet
Public Cloud (GCnet)
• Some public-facing GC presence
• Limited Development / Test capacity
Dept. Private Cloud
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