This document discusses IT asset management and policies. It outlines the phases of the policy evolution process which include analyzing organizational structure and business processes, defining system requirements, defining and specifying policies, analyzing and translating policies, distributing and enforcing policies, monitoring and maintaining policies. It also discusses managing IT assets, software changes, problems, security, and using accounting software. Finally, it outlines the roles of information systems in supporting business strategies, decision making, processes and operations.

1. IT KNOWLEDGE
CA Professional Stage - Knowledge Level, ICAB
Tutor: Mohammad Abdul Matin
Chapter 3
Management of IT

2. Chapter Outline
 Describe Policies and Management Processes
 Efficient Running of IT Systems
 What is an Asset? Describe IT Asset Management.
 What is a Software? How to Control Software Changes
 Management of IT Problems
 Information Technology Management
 IT Performance Management
 What is Informn. Security? Management of IT Security
 Accounting Software

3. Policy Management Process
Phases in Policy Evolution Process
 Org. Structure and Business Process Analysis
– Understanding of business processes and knowing “to do’s” or
“not to do’s” in the organization
 System Requirement Analysis
– Deeper analysis and definition of processes and activities
 Policy Definition and Specification
– High level definition of what to be achieved and what not to
– Should be articulated in formal language

4. Policy Management Process
 Policy Analysis and Translation
– Validations: syntactic (context), semantic (meaning), conflicting
direction or resolution, completeness, feasibility
– Translate policy to applicable terms
 Policy Distribution and Enforcement
– Notification and cascading
– Setting up follow up and measuring targets
 Policy Monitoring and Maintenance
– Effectiveness of enforcement and effect of enforcement
 Reverse Engineering
– Changes in organizational processes and roles based on feedback

5. Policy Management Process
Organizational Management Process
 Work Processes
– Sequence of activities with defined roles
 Behavioral Processes
– How a leader and others take work and interact
 Change Processes
– Sequence of changes and events over time

6. Roles of Information Systems
Strategies and
Competitive Edges
Business Decision
Making
Business Processes
and Operations
Support Function
Enabler
Strategic Partner

7. IS Organization Value Map
Capital
Management
Foundation of
Doing Business
Productivity
Strategic Opportunity
& Advantage
(e.g. Accounting Package)
(e.g. Niche Applications for
Inventory, Service, etc.)
(e.g. Workflow Automation,
Collaboration, Intranet, etc.)
(e.g. ERP, CRM, BI, BSC, etc.)*
* ERP = Enterprise Resource Planning
CRM = Customer Relationship Management
BI = Business Intelligence
BSC = Balance Score Card

8. Exam Questions
 Describe the phases of the policy evolution process.
 How do you ensure efficient use of Information
Technology?

9. Thank You
Next Class
Topics: Continue on Chapter 3