This ebook contains IT department documents including standard operating procedures and performance indicators, aimed at saving time and costs for professionals. The author clarifies that the content is not legal advice and encourages readers to seek professional assistance. The ebook is available in English and Indonesian for $5, and includes a money-back guarantee within 30 days.

2. IMPORTANT TO READThe copy rights is covered by the Laws. This ebook is not intended for ; Offering by auction or action site

3. Offering in bonus or gift

4. Compiling in a package

5. Resale or redistribution by anyone without prior written permit by the author. The content of this ebook is based on the personal research and experience by author. He does not offer any legal, administrative and financial recommendations related the content and is not responsible to the application process and the result. The author suggests that any reader always uses professional individuals for application in any organization. The readers are fully responsible for application and utility of the content.

6. Most Wanted Documents for IT Department This ebook contains various documents for IT department such as Standard Operating Procedure, Procedure Manual, Key Performance Indicator,Key Result Area, Form and Log. The benefits for those who get it are; To save time for some hours in searching out the related documents in internet.

7. To save cost of paying management consultant fee.

8. To make the manager and staff of IT easier to measure the department performance. To facility the document management due to any document has a typical number. Further, you just edit and adapt to the specification required by any work of your department.

9. CONTENT ACKNOWLEDGEMENT iii

10. STANDARD OPERATING PROCEDURE1

11. PROCEDURE MANUAL 6

12. KEY PERFORMANCE INDICATOR 10

13. KEY RESULT AREA 12

14. EXAMPLES OF FORMS AND LOGS 14

15. ABOUT THE AUTHOR 32 1. OBJECTIVE As a reserve or backup for avoidance of any operational damage to information system. 2. SCOPE To describe duty and responsibility of any staff to backup database perfectly. 3. DEFINITION 3.1 HP (Hewlett Packard) = Vendor of tape backup. 4. DOCUMENT 4.1 Database Backup Daily Log. 5. PROCEDURAL DETAIL

16. 1.OBJECTIVE To make sure that the data and information are stored safely and kept in confidence. 2. SCOPE To describe duty and responsibility of any staff for protection of information system that avoid any unexpected things such as misuse of data, illegal use of data, and damage to information system, arrange and monitor access into information system continuously for anticipation of any possible mistake/error. 3. DEFINITION 3.1 ITS = Information Technology System. 3.2 SUAF = Smile User Application Form. 3.3 BSHIS = Big Smile Hotel Information System.4. DOCUMENT 4.1 Server Room Log 4.2 SUAF 5. PROCEDURAL DETAIL

17. User Name : _______________________________ Form Number : __________________________________Department : ______________________________ Inspection Date : _________________________________Computer Name : ___________________________ Serial Number/Sticker Number : _____________________Hardware SpecificationComputer Brand : _________ Model : ____________ Processor : ___________ Motherboard : _____________ Memory : __________ Harddisk : _______________ Optical Disk : __________ Monitor/LCD : _____________ Printer : ____________ Scanner : _______________ Other Peripheral : _________________Software SpecificationOperating System : ________________________________________________ Service Pack : _____________Office Applications : __________________________________________________________________________Other Applications : __________________________________________________________________________

19. The complete version of this ebook has 25 documents.This ebook has two (2) versions of language : Indonesian and English each of which is for USD$5.00 or equivalent to Rp. 45,000 in Indonesia. Automatic order can be done at : http://Most-Wanted-IT-Documents.comFor manually order, you can transfer the money (Rp. 45,000) per title / version of language into the BCA KCP KampungBaru Account No. 8430089243 on behalf of Ahmad Suhendro, and then please confirm by email to ahmad.suhendro@gmail.com with the examples, the language version as ordered, total money transferred, date of transfer, bank’s name and your bank account number. And then, the ebook will be sent by email.

20. 100% Money Back Guarantee – Risk FreeIf for any reason or no reason at all within those 30 days you still want your money back, just send me an email to ahmad.suhendro@gmail.com and I will give you 100% of your investment back.

21. Thank You