This was presented by Roger Brown and Peter Green at the Seattle Scrum Gathering on 5/17/11. Slides have been annotated with some discussion notes to provide additional context.
Zend provides expert PHP delivery through best practices for development, deployment, and management. It helps improve developer productivity with tools like Zend Studio, trains developers, and ensures quality and speed through a consistent PHP stack. Zend also helps optimize performance, enable faster releases, and reduce problem resolution times.
The document discusses orienting innovation by defining what innovation means, identifying challenges to innovation, and proposing a framework for collecting, selecting, scoping, and building programs around innovative ideas. It suggests using tools like the Realm and Motive Matrix, CV3 ratings, and novelty, complexity, technology, and pace critiques to evaluate ideas and develop roadmaps and delivery programs focused on business outcomes rather than IT outputs. The goal is to ensure value is delivered through a process of evaluating, directing, and monitoring innovative initiatives.
Monitoring at scale - Intuitive dashboard designLorenzo Alberton
At a certain scale, millions of events happen every second, and all of them are important to evaluate the health of the system. If not handled correctly, such a volume of information can overwhelm both the infrastructure that needs to support them, and people who have to make a sense out of thousands of signals and make decisions upon them, fast. By understanding how our rational mind works, how people process information, we can present data so it's more evident and intuitive. This talk will explain how to collect useful metrics, and to create the perfect monitoring dashboard to organise and display them, letting our intuition operate automatically and quickly, and saving attention and mental effort to activities that demand it.
Business process design powerpoint presentation templatesSlideTeam.net
The document discusses business process design and management. It outlines the business process modeling lifecycle, which includes stages like documentation, analysis, redesign, implementation, and monitoring. It also discusses aligning business processes with organizational strategy and assessing processes for improvement opportunities. Process maturity models ranging from initial to optimized are presented. Key aspects of the business process management lifecycle are understanding processes, accelerating processes, and managing them on an ongoing basis.
This is my latest presentation on "Scrum managing through complexity" given at Luxembourg Sacred Heart University Executive MBA Class (Jan. 17th 2012).
This is a part of the Operational Excellence Module.
Top Ways Agile Adoption Fails, How to Avoid Them!Sally Elatta
This was a webinar I offered to discuss real world reasons behind Agile adoption failure and the success factors for avoiding them. You can watch the video of the webinar here:
Jesse Robbins gave a presentation on DevOps culture at CloudExpoEurope. He discussed how successful tech companies like Google, Amazon, and Microsoft built their own automation and deployment tools to support DevOps practices internally before these became common. Robbins outlined three fundamental attributes of successful DevOps cultures: 1) treating infrastructure as code, 2) designing applications as services, and 3) integrating development, operations, and other teams. He also provided examples of how to start changing culture in large organizations by starting small, creating champions, using metrics, celebrating successes, and taking advantage of compelling events.
Experience Driven Agile - Developing Up to an Experience, Not Down to a Featurekalebwalton
Releasing good features that don't quite add up to the right user experience? Struggle working with stakeholders to prioritize and roadmap? Know that incorporating user experience into your process is the right thing to do, but just don't know where to start?
After this webinar you will know how to drive agile development with user experience, helping you to smooth out many speed bumps along the way that are not addressed by traditional agile practices. We'll give you a glimpse of Experience Driven Agile at scale and provide you with two new agile survival tools that you soon won't be able to live without!
Zend provides expert PHP delivery through best practices for development, deployment, and management. It helps improve developer productivity with tools like Zend Studio, trains developers, and ensures quality and speed through a consistent PHP stack. Zend also helps optimize performance, enable faster releases, and reduce problem resolution times.
The document discusses orienting innovation by defining what innovation means, identifying challenges to innovation, and proposing a framework for collecting, selecting, scoping, and building programs around innovative ideas. It suggests using tools like the Realm and Motive Matrix, CV3 ratings, and novelty, complexity, technology, and pace critiques to evaluate ideas and develop roadmaps and delivery programs focused on business outcomes rather than IT outputs. The goal is to ensure value is delivered through a process of evaluating, directing, and monitoring innovative initiatives.
Monitoring at scale - Intuitive dashboard designLorenzo Alberton
At a certain scale, millions of events happen every second, and all of them are important to evaluate the health of the system. If not handled correctly, such a volume of information can overwhelm both the infrastructure that needs to support them, and people who have to make a sense out of thousands of signals and make decisions upon them, fast. By understanding how our rational mind works, how people process information, we can present data so it's more evident and intuitive. This talk will explain how to collect useful metrics, and to create the perfect monitoring dashboard to organise and display them, letting our intuition operate automatically and quickly, and saving attention and mental effort to activities that demand it.
Business process design powerpoint presentation templatesSlideTeam.net
The document discusses business process design and management. It outlines the business process modeling lifecycle, which includes stages like documentation, analysis, redesign, implementation, and monitoring. It also discusses aligning business processes with organizational strategy and assessing processes for improvement opportunities. Process maturity models ranging from initial to optimized are presented. Key aspects of the business process management lifecycle are understanding processes, accelerating processes, and managing them on an ongoing basis.
This is my latest presentation on "Scrum managing through complexity" given at Luxembourg Sacred Heart University Executive MBA Class (Jan. 17th 2012).
This is a part of the Operational Excellence Module.
Top Ways Agile Adoption Fails, How to Avoid Them!Sally Elatta
This was a webinar I offered to discuss real world reasons behind Agile adoption failure and the success factors for avoiding them. You can watch the video of the webinar here:
Jesse Robbins gave a presentation on DevOps culture at CloudExpoEurope. He discussed how successful tech companies like Google, Amazon, and Microsoft built their own automation and deployment tools to support DevOps practices internally before these became common. Robbins outlined three fundamental attributes of successful DevOps cultures: 1) treating infrastructure as code, 2) designing applications as services, and 3) integrating development, operations, and other teams. He also provided examples of how to start changing culture in large organizations by starting small, creating champions, using metrics, celebrating successes, and taking advantage of compelling events.
Experience Driven Agile - Developing Up to an Experience, Not Down to a Featurekalebwalton
Releasing good features that don't quite add up to the right user experience? Struggle working with stakeholders to prioritize and roadmap? Know that incorporating user experience into your process is the right thing to do, but just don't know where to start?
After this webinar you will know how to drive agile development with user experience, helping you to smooth out many speed bumps along the way that are not addressed by traditional agile practices. We'll give you a glimpse of Experience Driven Agile at scale and provide you with two new agile survival tools that you soon won't be able to live without!
Effective Strategies for Distributed TestingAnand Bagmar
Thoughts, experiences and case studies on how to convert Testing principles into practices. We focus on the practices of making testing effective on distributed teams by keeping things simple, yet effective.
http://testing.thoughtworks.com/events/effective-strategies-distributed-testing
Catching The Long Tail With SaaS + Windows AzureRainer Stropek
I assembled this slide deck for a session for the Azure User Group in Brussels in Oct. 2012.
“Software as a Service” (SaaS) is a software distribution model that uses the Internet to deploy, maintain and run software solutions. Applications that are built to be used by thousands of customers have the need to be configurable and customizable to a high degree. This has a strong impact on the applications’ architectures. A single code base and a limited number of deployed instances have to serve a large number of customers (=tenants) although the users’ view on the system may be very different. In this session Rainer Stropek presents challenges that software architects are typically faced with when building such configurable multi-tenancy solutions. Based on this discussion Rainer will point out important consequences of multi-tenancy on operational costs and pricing models in SaaS solutions.
The document presents a 10 step model for agile requirements that includes defining the objective, stakeholders, vision, roles, personas, user stories, acceptance tests, development, delivery, and checking the delivered value. It argues that there is more to requirements than just user stories and that projects should either take a "salami slice" or goal-directed agile approach. The model is intended to provide insights and ideas for linking together all aspects of agile requirements.
This document discusses how Agile principles and practices can support ITIL frameworks. It advocates that development adopt Agile methods fully through automation, customer involvement, and focus on quality. It also stresses the importance of operations participating in development and allowing frequent changes. Adopting these approaches can improve service quality, reduce risks, and foster collaboration between teams. The document provides advice such as implementing process changes incrementally and ensuring both process owners and managers are involved.
This document provides an introduction to agile requirements and user stories. It discusses key concepts such as the agile manifesto, user roles, personas, and developing user stories using the INVEST criteria. The document also covers acceptance tests and how they are used to determine if a user story is complete. It emphasizes that agile requirements focus on interaction, conversation, and confirmation rather than documentation.
This document discusses strategies for convincing business stakeholders of the benefits of adopting Agile methods over traditional development approaches. It outlines some common objections such as Agile being seen as a fad or too complex. It then presents data from multiple studies showing that Agile approaches typically yield 67% higher productivity, 65% higher quality, and 49% lower costs compared to traditional methods. The document advocates using metrics and data from past projects to prove the quantifiable benefits of Agile in terms of lower development and maintenance costs over the total cost of ownership.
This document discusses building high performing agile teams. It provides tips on embracing continuous improvement, managing backlogs and task boards, conducting effective story kickoffs, addressing defects early, embracing test-driven development, and constantly seeking to improve processes through lean principles. The presentation was given by Naveed Khawaja and Carl Bruiners and provides advice based on their experience helping organizations adopt agile practices.
Agile developers create their own identity by Ajay DanaitXebia IT Architects
This document discusses Ajay Danait's focus on building organizational culture around agility rather than just following Agile practices. It describes his work in strategic agile solutions, software delivery through craftsmanship and maintenance, and helping organizations transform through agility assessments and team coaching. The document also addresses topics like overcoming geographical and psychological distance in distributed teams, patterns in team members, and developing from a novice developer to a software craftsman through continuous learning and apprenticeship.
Faster apps. faster time to market. faster mean time to repairCompuware ASEAN
Developers, Test Engineers, QA Engineers, Network Engineers, Operations Managers, Production Managers and Solution Architects joined us in Singapore to learn more about APM Lifecycle
Real World Effective/Agile Requirements - IBM Innovate 2010 -sally elattaSally Elatta
This is the presentation I offered at the IBM 2010 conference around real world techniques and best practices for effective requirements gathering and release planning. Enjoy!
This document discusses Lean Agile principles and how they relate to Lean thinking and Agile methods. It outlines key characteristics of Lean and Agile such as eliminating waste and continuous delivery. It also describes Lean principles like standardization that can be applied to Agile. Challenges of adopting Lean Agile are listed as well as strategies for effective Agile delivery and ways to "Make it Lean, not Leaner".
Agile Developers Create Their Own IdentityAjay Danait
The document discusses building an agile organization culture and delivering agility through team agility. It focuses on agility assessment, coaching teams in agile practices like Scrum and XP, and transforming the organization. Specific services mentioned include software craftsmanship, agility in maintenance, agile enterprise architecture, and agility nurseries. The document also discusses assessing and improving team agility through techniques like value stream mapping and team chartering.
This document provides an overview of a webcast presentation given by Scott W. Ambler from IBM on busting myths about agile development. The presentation explores results from several surveys on agile practices. Some key findings presented include that agile teams have around a 70% success rate compared to 66% for traditional teams, and that agile is being used for teams of all sizes, with distributed teams, and in regulated environments. The presentation provides context using the Agile Scaling Model and examines myths around scaling agile. It aims to show that agile can work for many different situations beyond just small, co-located teams on simple projects.
The document introduces a workbook for going through a company's process to define the direction for a website project over the next few months. It will focus on understanding the business and users through immersion. The goal is to understand needs and delight customers. It uses a visual and interactive workbook format to guide the process.
Business Model Evolution - Why The Journey To SaaS Makes SenseRainer Stropek
SaaS is an important trend in the software industry. In this presentation Rainer Stropek from time cockpit (http://www.timecockpit.com) speaks about typical challenges that software vendors have to solve to successfully transfer from the classical licensing-based model to a SaaS strategy.
Note that the original slide deck contains quite a lot of animations. If you want to have the original PPTX file including all the animations, feel free to contact me via twitter (@rstropek).
Embedding a Scrum culture avec Harvey Wheaton, Scrum AllianceXavier Warzee
Harvey Wheaton has experience in various industries including pharmaceuticals, retail banking, consulting, and investment banking. He joined Electronic Arts in 2003 where he first encountered scrum-like environments. He discovered scrum in 2005 and took a class in 2006. In 2008, he started his own games development studio called Supermassive Games and has been embedding scrum practices since. The key elements of scrum for the studio include two-week sprints, cross-discipline teams, physical planning, and daily stand-ups. The studio focuses on rapid iteration, making software the priority, and continually inspecting and adapting their processes.
Self Service (självbetjäning) - From Poor to ExcellentComAround
Self Service (självbetjäning på svenska) är ett kraftigt växande område och kraven på support och supportorganisationer har ändrats enormt senaste åren. Vi använder IT-tjänster och datorenheter på nya sätt. Presentationen beskriver hur förändringen skett/sker och hur IT och support-organisationer kan dra nytta av förändringen genom att använda självbetjäning som Zero Level support före den traditionella första linjen. //Per Strand, ComAround www.comaround.se
Managed Services, Monitoring Services and Basic IT Support Services - Pros an...NTEN
This document discusses different IT support models such as managed services, monitoring, and basic support. It defines key terms and outlines the history and evolution of IT support. The presentation covers the pros and cons of different models and how to select the right model. It provides examples of pricing structures and includes a case study comparing the costs of self-managed IT, break/fix support, and fully managed services for a sample nonprofit organization. The industry is moving towards more standardized and affordable managed services offerings.
Effective Strategies for Distributed TestingAnand Bagmar
Thoughts, experiences and case studies on how to convert Testing principles into practices. We focus on the practices of making testing effective on distributed teams by keeping things simple, yet effective.
http://testing.thoughtworks.com/events/effective-strategies-distributed-testing
Catching The Long Tail With SaaS + Windows AzureRainer Stropek
I assembled this slide deck for a session for the Azure User Group in Brussels in Oct. 2012.
“Software as a Service” (SaaS) is a software distribution model that uses the Internet to deploy, maintain and run software solutions. Applications that are built to be used by thousands of customers have the need to be configurable and customizable to a high degree. This has a strong impact on the applications’ architectures. A single code base and a limited number of deployed instances have to serve a large number of customers (=tenants) although the users’ view on the system may be very different. In this session Rainer Stropek presents challenges that software architects are typically faced with when building such configurable multi-tenancy solutions. Based on this discussion Rainer will point out important consequences of multi-tenancy on operational costs and pricing models in SaaS solutions.
The document presents a 10 step model for agile requirements that includes defining the objective, stakeholders, vision, roles, personas, user stories, acceptance tests, development, delivery, and checking the delivered value. It argues that there is more to requirements than just user stories and that projects should either take a "salami slice" or goal-directed agile approach. The model is intended to provide insights and ideas for linking together all aspects of agile requirements.
This document discusses how Agile principles and practices can support ITIL frameworks. It advocates that development adopt Agile methods fully through automation, customer involvement, and focus on quality. It also stresses the importance of operations participating in development and allowing frequent changes. Adopting these approaches can improve service quality, reduce risks, and foster collaboration between teams. The document provides advice such as implementing process changes incrementally and ensuring both process owners and managers are involved.
This document provides an introduction to agile requirements and user stories. It discusses key concepts such as the agile manifesto, user roles, personas, and developing user stories using the INVEST criteria. The document also covers acceptance tests and how they are used to determine if a user story is complete. It emphasizes that agile requirements focus on interaction, conversation, and confirmation rather than documentation.
This document discusses strategies for convincing business stakeholders of the benefits of adopting Agile methods over traditional development approaches. It outlines some common objections such as Agile being seen as a fad or too complex. It then presents data from multiple studies showing that Agile approaches typically yield 67% higher productivity, 65% higher quality, and 49% lower costs compared to traditional methods. The document advocates using metrics and data from past projects to prove the quantifiable benefits of Agile in terms of lower development and maintenance costs over the total cost of ownership.
This document discusses building high performing agile teams. It provides tips on embracing continuous improvement, managing backlogs and task boards, conducting effective story kickoffs, addressing defects early, embracing test-driven development, and constantly seeking to improve processes through lean principles. The presentation was given by Naveed Khawaja and Carl Bruiners and provides advice based on their experience helping organizations adopt agile practices.
Agile developers create their own identity by Ajay DanaitXebia IT Architects
This document discusses Ajay Danait's focus on building organizational culture around agility rather than just following Agile practices. It describes his work in strategic agile solutions, software delivery through craftsmanship and maintenance, and helping organizations transform through agility assessments and team coaching. The document also addresses topics like overcoming geographical and psychological distance in distributed teams, patterns in team members, and developing from a novice developer to a software craftsman through continuous learning and apprenticeship.
Faster apps. faster time to market. faster mean time to repairCompuware ASEAN
Developers, Test Engineers, QA Engineers, Network Engineers, Operations Managers, Production Managers and Solution Architects joined us in Singapore to learn more about APM Lifecycle
Real World Effective/Agile Requirements - IBM Innovate 2010 -sally elattaSally Elatta
This is the presentation I offered at the IBM 2010 conference around real world techniques and best practices for effective requirements gathering and release planning. Enjoy!
This document discusses Lean Agile principles and how they relate to Lean thinking and Agile methods. It outlines key characteristics of Lean and Agile such as eliminating waste and continuous delivery. It also describes Lean principles like standardization that can be applied to Agile. Challenges of adopting Lean Agile are listed as well as strategies for effective Agile delivery and ways to "Make it Lean, not Leaner".
Agile Developers Create Their Own IdentityAjay Danait
The document discusses building an agile organization culture and delivering agility through team agility. It focuses on agility assessment, coaching teams in agile practices like Scrum and XP, and transforming the organization. Specific services mentioned include software craftsmanship, agility in maintenance, agile enterprise architecture, and agility nurseries. The document also discusses assessing and improving team agility through techniques like value stream mapping and team chartering.
This document provides an overview of a webcast presentation given by Scott W. Ambler from IBM on busting myths about agile development. The presentation explores results from several surveys on agile practices. Some key findings presented include that agile teams have around a 70% success rate compared to 66% for traditional teams, and that agile is being used for teams of all sizes, with distributed teams, and in regulated environments. The presentation provides context using the Agile Scaling Model and examines myths around scaling agile. It aims to show that agile can work for many different situations beyond just small, co-located teams on simple projects.
The document introduces a workbook for going through a company's process to define the direction for a website project over the next few months. It will focus on understanding the business and users through immersion. The goal is to understand needs and delight customers. It uses a visual and interactive workbook format to guide the process.
Business Model Evolution - Why The Journey To SaaS Makes SenseRainer Stropek
SaaS is an important trend in the software industry. In this presentation Rainer Stropek from time cockpit (http://www.timecockpit.com) speaks about typical challenges that software vendors have to solve to successfully transfer from the classical licensing-based model to a SaaS strategy.
Note that the original slide deck contains quite a lot of animations. If you want to have the original PPTX file including all the animations, feel free to contact me via twitter (@rstropek).
Embedding a Scrum culture avec Harvey Wheaton, Scrum AllianceXavier Warzee
Harvey Wheaton has experience in various industries including pharmaceuticals, retail banking, consulting, and investment banking. He joined Electronic Arts in 2003 where he first encountered scrum-like environments. He discovered scrum in 2005 and took a class in 2006. In 2008, he started his own games development studio called Supermassive Games and has been embedding scrum practices since. The key elements of scrum for the studio include two-week sprints, cross-discipline teams, physical planning, and daily stand-ups. The studio focuses on rapid iteration, making software the priority, and continually inspecting and adapting their processes.
Self Service (självbetjäning) - From Poor to ExcellentComAround
Self Service (självbetjäning på svenska) är ett kraftigt växande område och kraven på support och supportorganisationer har ändrats enormt senaste åren. Vi använder IT-tjänster och datorenheter på nya sätt. Presentationen beskriver hur förändringen skett/sker och hur IT och support-organisationer kan dra nytta av förändringen genom att använda självbetjäning som Zero Level support före den traditionella första linjen. //Per Strand, ComAround www.comaround.se
Managed Services, Monitoring Services and Basic IT Support Services - Pros an...NTEN
This document discusses different IT support models such as managed services, monitoring, and basic support. It defines key terms and outlines the history and evolution of IT support. The presentation covers the pros and cons of different models and how to select the right model. It provides examples of pricing structures and includes a case study comparing the costs of self-managed IT, break/fix support, and fully managed services for a sample nonprofit organization. The industry is moving towards more standardized and affordable managed services offerings.
The IT meeting on May 31, 2012 covered organizational achievements from the past year and future plans. Several departments presented their top 3 accomplishments, including successfully upgrading security and networking systems, implementing new help desk software, and completing infrastructure projects to support campus renovations. The meeting also reviewed ongoing initiatives and upcoming projects over the next year.
On an annual basis, The Business Journals gathers data from a national sample of small and mid-size business owners to compile key learnings and insights into the state of the SMB market. Within the proprietary report, we're sharing the big picture, new and notable market shifts, purchase dynamic themes and the most trusted brands.
IT strategy presentation by global leading CIO, Creagh Warrenbob panic
IT STRATEGY
This presentation outlines the steps required to produce a Technology enabled Business Strategy which will support your business goals to further Your Company’s successes into the future in this Digital age.
This ebook contains various documents for IT department such as Standard Operating Procedure, Procedure Manual, Key Performance Indicator,Key Result Area, Form and Log.
ITSS helps its clients evaluate the effectiveness, associated risks and value for moneyof current IT solutions and services and identifies opportunities for improvement
The BGSU Theatre Box Office service blueprint shows the key steps in reserving and obtaining tickets:
1) Customers call or submit a ticket order form to reserve seats.
2) They arrive at the theatre building and go to the box office window.
3) At the window, customers check in using their name to receive their pre-reserved ticket envelope.
4) Payment is made using cash, check, bursar, or theatre pass to complete the transaction.
This document provides an overview of service blueprints, including:
- Service blueprints are a tool used to map customer and provider interactions throughout the customer journey.
- The document shares numerous examples of service blueprints from various industries and sources to illustrate how they map customer and provider steps.
- It acknowledges the sources of the example blueprints and encourages sharing additional examples.
This document provides an overview of service blueprinting and design. It discusses identifying key activities involved in creating and delivering a service, and specifying the linkages between them. It also addresses evaluating service experiences to identify potential failure points or risks, such as excessive wait times, in order to improve service design.
As artificial intelligence sweeps across the technology landscape, NVIDIA unveiled today at its annual GPU Technology Conference a series of new products and technologies focused on deep learning, virtual reality and self-driving cars.
Service blueprints provide a visual map of a service process from the customer's perspective. They show customer actions and touchpoints, as well as frontstage and backstage employee actions and support processes. The key components are the customer actions line, line of visibility separating visible and invisible employee actions, line of internal interaction separating employee actions from support processes, and evidence of service. Service blueprints can be used for new service development, improving reliability, service recovery strategies, and informing various business functions like human resources, technology, marketing, and operations management.
The annual GPU Technology Conference focused on the promising field of deep learning in 2015. And we made four major announcements that will fuel its advancement: Titan X, the world's fastest GPU; DIGITS DevBox, GPU deep learning platform; Pascal GPU architecture; NVIDIA DRIVE PX, deep learning platform for self-driving cars. The press responded to these announcements with quotes, featured in this presentation, including ones from Mashable, Forbes, re/code, and The Wall Street Journal. The week-long event was shared in astounding numbers with many blog posts and streaming keynotes.
Blueprint+: Developing a Tool for Service DesignAndy Polaine
Presented at the Service Design Network Conference 09 in Madeira. The presentation is about a work-in-progress examining how we can best expand the service design blueprint diagramming to include other critical information such as time and emotional states of the participants in the service.
TEDx Manchester: AI & The Future of WorkVolker Hirsch
TEDx Manchester talk on artificial intelligence (AI) and how the ascent of AI and robotics impacts our future work environments.
The video of the talk is now also available here: https://youtu.be/dRw4d2Si8LA
Lean Strategies for IT Support OrganizationsRoger Brown
This was presented by Roger Brown and Peter Green at the Seattle Scrum Gathering on 5/17/11. Slides have been annotated with some discussion notes to provide additional context.
Lean strategies for it support1.9 presentedRoger Brown
This document discusses applying lean principles to IT support organizations. It identifies five lean principles: identify value, map the value stream, create flow, establish pull and seek perfection. It then expands on each principle and how it can be applied to support organizations. For example, it discusses identifying different types of demand, using kanban boards to visualize workflow, and adding new feedback loops from support to earlier stages. The goal is to optimize the entire value stream from product development to support to reduce waste and continually improve.
Cycle time is the key to minimizing the total time it takes to develop, release, and learn from software. Shortening cycle times allows teams to build the right thing faster through continuous delivery, deployment, and learning from frequent customer feedback. This requires changing development practices and organizational structures to enable small batch sizes, automation, and rapid feedback loops.
Lean & Agile Project Management: For Large Distributed Virtual TeamsDavid Rico
Dr. David F. Rico is an expert in lean and agile project management with over 28 years of experience working on large government IT projects around the world. He has authored several books and articles on agile program management and lean development practices. The document discusses key concepts of agility, agile project management, how lean and agile intersect, a lean and agile project management model, virtual teams, advantages and pitfalls of virtual teams, and varieties of virtual team structures.
The document provides an overview of using metrics to make better decisions for startups. It discusses moving from tracking vanity metrics that are easy to measure to actionable metrics that matter. An example is given of a SaaS web app that tracks key metrics like sign-ups, activations and upgrades at each step. The actual baseline results are compared to assumptions, and different tests are discussed, like a video test that decreased conversions and an inspired test that increased revenue. The importance of learning faster through tests and data is emphasized, as is measuring faster and minimizing the time to get customers through the process.
Agile and lean product development the fundamentalsRussell Pannone
The document discusses delivering value early and often through agile development practices to gain competitive advantages. It emphasizes cross-functional collaboration, continuous delivery of working software increments, early defect discovery, eliminating waste, and frequent feedback to improve. The goal is satisfying customers through adaptive teams that can sustain a constant development pace.
The document discusses the concept of lean user experience (UX) design. It is inspired by lean and agile development theories and focuses on bringing the true nature of design work to light faster with less emphasis on deliverables and more focus on the actual user experience. The key aspects of lean UX discussed include cross-functional teams, continuous discovery and design experiments, establishing assumptions and hypotheses to test, rapid prototyping, and obtaining frequent user feedback to iterate quickly. The goal is to reduce waste and cycle time through techniques like defining minimum viable products and conducting usability testing to continuously learn and improve the design.
Delivering value early and often, giving ourselves the best opportunity to beat the competition to market, realize revenue and discover insights that we can use to help us improve.
Maneuver Warfare and Other Badass Habits of a Lean Product Developer Marko Taipale
This document discusses how to become a lean product developer by adopting habits that focus on efficiency and continuous learning. It recommends "leaning" business ideas through customer validation, building solutions faster or not at all using just-in-time implementation, and continuously measuring what matters to optimize the system and throw away waste. The document emphasizes learning by getting customer feedback, formulating hypotheses to test, using A3 problem solving templates, and shipping solutions frequently to learn from real-world use. The overall message is that respecting people, understanding purpose, improving continuously, and engaging customers are key habits of lean product development.
Slides from the talk at BLN CEO Tales by Eric Ries, The Lean Startup, 16th January 2012.
Also includes supporting material including: 'The myths of lean'.
Thanks to DFJ Esprit, TechCity, Brown Rudnick, Fidelity Growth Partners, Microsoft BizSpark, Red Gate and Springboard - for making such an excellent evening possible.
For more information about BLN events in the UK and US: http://thebln.com
Social Apps have arrived - how do you transform your ISV application to leverage these innovative principles, and what features do you need to build to get there? Join us for an interactive workshop that will give you first-hand experience in a new process we are introducing to our ISV partners. You will brainstorm on a sample application, and learn how to generate innovative ideas that address your customers needs in a forward-thinking way. After this session, you will be able to apply these same principles to start realizing your own Social App vision.
How (can) Scrum and DevOps Walk Together to Build a High-Quality Product Deli...Scrum Day Bandung
Discussion in fishbowl format to find out how Scrum and DevOps should more power-full if we use it together and properly, then validating with data and convergence of CEO Scrum.org and CEO DevOps Institute.
Tom and Mary Poppendieck introduced the world-famous Lean Software Development Principles. The principles take into account Toyota's Lean Manufacturing model and transform it.
Consequently, the software and IT industry now study the following principles:
> Eliminate Waste
> Build Quality In
> Create Knowledge
> Defer Commitment
> Deliver Fast
> Respect People
> Optimize the Whole
Group Partners provides consulting services to help clients navigate complex changes and challenges. They offer strategy development, innovation services, leadership training, and guidance through mergers and acquisitions. Their approach is impartial, analytical, and focused on discovering the right solution through collaborative workshops and frameworks. They create visual tools and documents to support clients in implementing strategies.
Zend Server is a web application server that helps developers increase productivity, deploy applications faster while maintaining quality, and meet service level agreements by providing a standardized PHP stack, automated deployment and management tools, application performance monitoring and diagnostics like code tracing to reduce problem resolution times.
Agile development poses several challenges to effectively testing software. Many myths have become "common wisdom" about how testing is much more difficult, even impossible, in an agile environment. Aricent's software testing experts look at 7 of these myths, and based on their years of experience debunk them.
2012 05 15 eric ries the lean startup pwc canadaEric Ries
The document outlines principles of the Lean Startup methodology. It discusses defining a minimum viable product and using continuous deployment, A/B testing, and metrics to rapidly iterate based on customer feedback. The goal is to minimize wasted time and resources by constantly learning which ideas are most promising through experimentation.
Similar to Lean Strategies for IT Support Organizations (20)
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAUpanagenda
Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-und-domino-lizenzkostenreduzierung-in-der-welt-von-dlau/
DLAU und die Lizenzen nach dem CCB- und CCX-Modell sind für viele in der HCL-Community seit letztem Jahr ein heißes Thema. Als Notes- oder Domino-Kunde haben Sie vielleicht mit unerwartet hohen Benutzerzahlen und Lizenzgebühren zu kämpfen. Sie fragen sich vielleicht, wie diese neue Art der Lizenzierung funktioniert und welchen Nutzen sie Ihnen bringt. Vor allem wollen Sie sicherlich Ihr Budget einhalten und Kosten sparen, wo immer möglich. Das verstehen wir und wir möchten Ihnen dabei helfen!
Wir erklären Ihnen, wie Sie häufige Konfigurationsprobleme lösen können, die dazu führen können, dass mehr Benutzer gezählt werden als nötig, und wie Sie überflüssige oder ungenutzte Konten identifizieren und entfernen können, um Geld zu sparen. Es gibt auch einige Ansätze, die zu unnötigen Ausgaben führen können, z. B. wenn ein Personendokument anstelle eines Mail-Ins für geteilte Mailboxen verwendet wird. Wir zeigen Ihnen solche Fälle und deren Lösungen. Und natürlich erklären wir Ihnen das neue Lizenzmodell.
Nehmen Sie an diesem Webinar teil, bei dem HCL-Ambassador Marc Thomas und Gastredner Franz Walder Ihnen diese neue Welt näherbringen. Es vermittelt Ihnen die Tools und das Know-how, um den Überblick zu bewahren. Sie werden in der Lage sein, Ihre Kosten durch eine optimierte Domino-Konfiguration zu reduzieren und auch in Zukunft gering zu halten.
Diese Themen werden behandelt
- Reduzierung der Lizenzkosten durch Auffinden und Beheben von Fehlkonfigurationen und überflüssigen Konten
- Wie funktionieren CCB- und CCX-Lizenzen wirklich?
- Verstehen des DLAU-Tools und wie man es am besten nutzt
- Tipps für häufige Problembereiche, wie z. B. Team-Postfächer, Funktions-/Testbenutzer usw.
- Praxisbeispiele und Best Practices zum sofortigen Umsetzen
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfPaige Cruz
Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
Building Production Ready Search Pipelines with Spark and MilvusZilliz
Spark is the widely used ETL tool for processing, indexing and ingesting data to serving stack for search. Milvus is the production-ready open-source vector database. In this talk we will show how to use Spark to process unstructured data to extract vector representations, and push the vectors to Milvus vector database for search serving.
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slackshyamraj55
Discover the seamless integration of RPA (Robotic Process Automation), COMPOSER, and APM with AWS IDP enhanced with Slack notifications. Explore how these technologies converge to streamline workflows, optimize performance, and ensure secure access, all while leveraging the power of AWS IDP and real-time communication via Slack notifications.
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...SOFTTECHHUB
The choice of an operating system plays a pivotal role in shaping our computing experience. For decades, Microsoft's Windows has dominated the market, offering a familiar and widely adopted platform for personal and professional use. However, as technological advancements continue to push the boundaries of innovation, alternative operating systems have emerged, challenging the status quo and offering users a fresh perspective on computing.
One such alternative that has garnered significant attention and acclaim is Nitrux Linux 3.5.0, a sleek, powerful, and user-friendly Linux distribution that promises to redefine the way we interact with our devices. With its focus on performance, security, and customization, Nitrux Linux presents a compelling case for those seeking to break free from the constraints of proprietary software and embrace the freedom and flexibility of open-source computing.
Climate Impact of Software Testing at Nordic Testing DaysKari Kakkonen
My slides at Nordic Testing Days 6.6.2024
Climate impact / sustainability of software testing discussed on the talk. ICT and testing must carry their part of global responsibility to help with the climat warming. We can minimize the carbon footprint but we can also have a carbon handprint, a positive impact on the climate. Quality characteristics can be added with sustainability, and then measured continuously. Test environments can be used less, and in smaller scale and on demand. Test techniques can be used in optimizing or minimizing number of tests. Test automation can be used to speed up testing.
Cosa hanno in comune un mattoncino Lego e la backdoor XZ?Speck&Tech
ABSTRACT: A prima vista, un mattoncino Lego e la backdoor XZ potrebbero avere in comune il fatto di essere entrambi blocchi di costruzione, o dipendenze di progetti creativi e software. La realtà è che un mattoncino Lego e il caso della backdoor XZ hanno molto di più di tutto ciò in comune.
Partecipate alla presentazione per immergervi in una storia di interoperabilità, standard e formati aperti, per poi discutere del ruolo importante che i contributori hanno in una comunità open source sostenibile.
BIO: Sostenitrice del software libero e dei formati standard e aperti. È stata un membro attivo dei progetti Fedora e openSUSE e ha co-fondato l'Associazione LibreItalia dove è stata coinvolta in diversi eventi, migrazioni e formazione relativi a LibreOffice. In precedenza ha lavorato a migrazioni e corsi di formazione su LibreOffice per diverse amministrazioni pubbliche e privati. Da gennaio 2020 lavora in SUSE come Software Release Engineer per Uyuni e SUSE Manager e quando non segue la sua passione per i computer e per Geeko coltiva la sua curiosità per l'astronomia (da cui deriva il suo nickname deneb_alpha).
GraphRAG for Life Science to increase LLM accuracyTomaz Bratanic
GraphRAG for life science domain, where you retriever information from biomedical knowledge graphs using LLMs to increase the accuracy and performance of generated answers
Unlocking Productivity: Leveraging the Potential of Copilot in Microsoft 365, a presentation by Christoforos Vlachos, Senior Solutions Manager – Modern Workplace, Uni Systems
HCL Notes and Domino License Cost Reduction in the World of DLAUpanagenda
Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-and-domino-license-cost-reduction-in-the-world-of-dlau/
The introduction of DLAU and the CCB & CCX licensing model caused quite a stir in the HCL community. As a Notes and Domino customer, you may have faced challenges with unexpected user counts and license costs. You probably have questions on how this new licensing approach works and how to benefit from it. Most importantly, you likely have budget constraints and want to save money where possible. Don’t worry, we can help with all of this!
We’ll show you how to fix common misconfigurations that cause higher-than-expected user counts, and how to identify accounts which you can deactivate to save money. There are also frequent patterns that can cause unnecessary cost, like using a person document instead of a mail-in for shared mailboxes. We’ll provide examples and solutions for those as well. And naturally we’ll explain the new licensing model.
Join HCL Ambassador Marc Thomas in this webinar with a special guest appearance from Franz Walder. It will give you the tools and know-how to stay on top of what is going on with Domino licensing. You will be able lower your cost through an optimized configuration and keep it low going forward.
These topics will be covered
- Reducing license cost by finding and fixing misconfigurations and superfluous accounts
- How do CCB and CCX licenses really work?
- Understanding the DLAU tool and how to best utilize it
- Tips for common problem areas, like team mailboxes, functional/test users, etc
- Practical examples and best practices to implement right away
Unlock the Future of Search with MongoDB Atlas_ Vector Search Unleashed.pdfMalak Abu Hammad
Discover how MongoDB Atlas and vector search technology can revolutionize your application's search capabilities. This comprehensive presentation covers:
* What is Vector Search?
* Importance and benefits of vector search
* Practical use cases across various industries
* Step-by-step implementation guide
* Live demos with code snippets
* Enhancing LLM capabilities with vector search
* Best practices and optimization strategies
Perfect for developers, AI enthusiasts, and tech leaders. Learn how to leverage MongoDB Atlas to deliver highly relevant, context-aware search results, transforming your data retrieval process. Stay ahead in tech innovation and maximize the potential of your applications.
#MongoDB #VectorSearch #AI #SemanticSearch #TechInnovation #DataScience #LLM #MachineLearning #SearchTechnology
Maruthi Prithivirajan, Head of ASEAN & IN Solution Architecture, Neo4j
Get an inside look at the latest Neo4j innovations that enable relationship-driven intelligence at scale. Learn more about the newest cloud integrations and product enhancements that make Neo4j an essential choice for developers building apps with interconnected data and generative AI.
UiPath Test Automation using UiPath Test Suite series, part 6DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 6. In this session, we will cover Test Automation with generative AI and Open AI.
UiPath Test Automation with generative AI and Open AI webinar offers an in-depth exploration of leveraging cutting-edge technologies for test automation within the UiPath platform. Attendees will delve into the integration of generative AI, a test automation solution, with Open AI advanced natural language processing capabilities.
Throughout the session, participants will discover how this synergy empowers testers to automate repetitive tasks, enhance testing accuracy, and expedite the software testing life cycle. Topics covered include the seamless integration process, practical use cases, and the benefits of harnessing AI-driven automation for UiPath testing initiatives. By attending this webinar, testers, and automation professionals can gain valuable insights into harnessing the power of AI to optimize their test automation workflows within the UiPath ecosystem, ultimately driving efficiency and quality in software development processes.
What will you get from this session?
1. Insights into integrating generative AI.
2. Understanding how this integration enhances test automation within the UiPath platform
3. Practical demonstrations
4. Exploration of real-world use cases illustrating the benefits of AI-driven test automation for UiPath
Topics covered:
What is generative AI
Test Automation with generative AI and Open AI.
UiPath integration with generative AI
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Removing Uninteresting Bytes in Software FuzzingAftab Hussain
Imagine a world where software fuzzing, the process of mutating bytes in test seeds to uncover hidden and erroneous program behaviors, becomes faster and more effective. A lot depends on the initial seeds, which can significantly dictate the trajectory of a fuzzing campaign, particularly in terms of how long it takes to uncover interesting behaviour in your code. We introduce DIAR, a technique designed to speedup fuzzing campaigns by pinpointing and eliminating those uninteresting bytes in the seeds. Picture this: instead of wasting valuable resources on meaningless mutations in large, bloated seeds, DIAR removes the unnecessary bytes, streamlining the entire process.
In this work, we equipped AFL, a popular fuzzer, with DIAR and examined two critical Linux libraries -- Libxml's xmllint, a tool for parsing xml documents, and Binutil's readelf, an essential debugging and security analysis command-line tool used to display detailed information about ELF (Executable and Linkable Format). Our preliminary results show that AFL+DIAR does not only discover new paths more quickly but also achieves higher coverage overall. This work thus showcases how starting with lean and optimized seeds can lead to faster, more comprehensive fuzzing campaigns -- and DIAR helps you find such seeds.
- These are slides of the talk given at IEEE International Conference on Software Testing Verification and Validation Workshop, ICSTW 2022.
AI 101: An Introduction to the Basics and Impact of Artificial IntelligenceIndexBug
Imagine a world where machines not only perform tasks but also learn, adapt, and make decisions. This is the promise of Artificial Intelligence (AI), a technology that's not just enhancing our lives but revolutionizing entire industries.
Dr. Sean Tan, Head of Data Science, Changi Airport Group
Discover how Changi Airport Group (CAG) leverages graph technologies and generative AI to revolutionize their search capabilities. This session delves into the unique search needs of CAG’s diverse passengers and customers, showcasing how graph data structures enhance the accuracy and relevance of AI-generated search results, mitigating the risk of “hallucinations” and improving the overall customer journey.
2. CAN IT SERVICES BE AGILE?
This presentation is inspired by a
learning project at Adobe Systems, Inc.
Contact roger@moonriseconulting.com if
you would like to know more.
2
3. LEAN PRINCIPLES
Minimize the time from order to cash
2. Map
1.
the
Identify
Value
Value
Stream
3.
5. Seek
Create
Perfection
Flow
4. Establish
Pull The five-step thought process for
guiding the implementation of lean
techniques is easy to remember,
but not always easy to achieve
- lean.org 3
4. IDENTIFY VALUE
2. Map
1.
the
Identify
Value
Value
Stream
3.
5. Seek
Create
Perfection
Flow
4. Establish
Pull
Specify value from the standpoint of
the end customer by product family.
5. SOURCES OF VALUE FOR ENTERPRISE SYSTEMS
$ Useful functionality
$ High system reliability
$ Quick system response
$ High quality
$ Ease of use
$ Good support
6. MAP THE VALUE STREAM
2. Map
1.
the
Identify
Value
Value
Stream
3.
5. Seek
Create
Perfection
Flow
4. Establish
Pull
Identify all the steps in the value stream
for each product family, eliminating
whenever possible those steps that do
not create value.
7. THE SOFTWARE DEVELOPMENT VALUE STREAM
Scrum practitioners have focused on these activities
Sprints
? Product
Definition
Product
Development
Product
Delivery ?
Product Backlog Development and Frequent
Creation and Testing during Releases to
Release Planning Sprints Production
8. EXPANDING THE VALUE STREAM
Where does the Where does the
Product Vision Product go after
come from? delivery?
Product Product Product Product Product
Discovery Definition Development Delivery Operation
Innovation Games
Scrum DevOps
Pragmatic Marketing Mainstream
Customer Development
Leading edge Agile approaches
Who is missing?
9. DEVOPS
Release
Deploy
Development Operations
and
Done, done, done
DevOps is one name for the growing field of Lean/Agile inspired operations practices. It seeks to break down the
wall between Development and Operations so that new product does not pile up unused and the challenges of
change risk and compliance can still be addressed. It leverages automation, virtualization and Agile Practices for
better communication and continuity between Dev and Ops.
10. COMPLETING THE VALUE STREAM
Support is the interface
to the customer
Product Product Product Product Product Support
Discovery Definition Development Delivery Operation
Now we can start thinking
about optimizing the entire What Lean/Agile
value stream opportunities an
we find?
Bleeding edge for Agile Enterprises
11. WHAT IS SUPPORT?
Product Service
What is a Service?
Activities, not tangibles
Produced and consumed at the same time
Customer is a co-producer
Utility + Warranty
12. DISCUSSION: THE SUPPORT WORLD
Support Activities:
•Help Desk
•Failure Analysis
•Code updates
•System Monitoring
•System Configuration
•Bug fixing
•Incident Tracking
Challenges:
•Users expect rapid response to problems
•More people using more technology means more demand for help
•More products and versions to support
•Quarterly $ goals drive tight timelines
•Fragile, debt-ridden systems
•Management by time and budget, not value and quality
•Knowledge gained during emergencies is not retained
•Staff works in expertise silos
Opportunities:
•Responsive support pleases customers leading to more sales
•More “supportable” products have lower support costs
•Higher quality products have lower support costs
•More efficient and reduced demand saves people cost
•Fewer production disruptions escalated to development team
13. WHAT LEAN PRACTICES HAS YOUR ORG TRIED?
Lean Production Practices Often Applied to Services:
• Reduce average activity time (stop watches!)
• Heavy specialization (silos!)
• Resource Management (offshoring!)
• Stepwise forwarding (your incident record has 10 entries…)
• Standardization (support scripts!)
Focus is on activity and cost.
Customers are frustrated.
Workers are de-motivated.
14. THE NEW PERSPECTIVE
Treat Service as a system
and focus on capacity and capability
to achieve flow.
Economies of Scale
Economies of Flow
15. FINDING FLOW
2. Map
1.
the
Identify
Value
Value
Stream
3.
5. Seek
Create
Perfection
Flow
4. Establish
Pull
Make the value-creating steps occur in
tight sequence so the product will flow
smoothly toward the customer.
16. USER DEMAND
Story
Story
Story Where does it
Defect come from?
Story
Refactor
Story
Defect
Story
17. VALUE DEMAND
Value Demand is the work that originates in
product discovery and improvement.
Examples:
• Competitor features
• New technologies
• New ideas for products and features
• Customer requests for new functionality
• Payback of technical debt
18. FAILURE DEMAND
Failure Demand is the work that originates
in product mistakes, mishaps and Examples:
misunderstanding. • Help requests
• Code defects
• Usability problems
• Building the wrong features
• Insufficient security, speed, uptime
• Technical debt to hurry shipment
19. THE LEAN NO-BRAINERS
We know about these from our Agile experience:
- Small batches
- Single piece flow
- Limit Work In Progress
The goal for your process
is items flowing through
the system at a
consistently high rate,
with no build up of
queues or work in
process.
19
20. DECENTRALIZED CONTROL
•Hire the right people
• Respect what they know and how they work
• Enable continual learning
• Give individuals autonomy to make decisions
• Use cross-functional teams where re-work occurs
• Align decentralized authority with centralized strategy
• Trust that uncertainty will be met more quickly by
knowledgeable, capable people
• Use explicit policies (team-defined and org-defined) to
aid trust in self-organization of teams
21. In Lean manufacturing, we work hard to eliminate it.
In product development we encourage it to spawn innovation.
In services, it just is. So we try to make the most of it.
ABOUT VARIABILITY • Look for patterns to leverage in prioritization and problem
solving
• Know the payoff function and the probability of success
• Cut your losses
Manufacturing Development Support
Unit Story Ticket
Unit Story Ticket
Unit Story Ticket
Story
Unit
Story Ticket
Unit
Story
Unit Ticket
In general, it is better to reduce the economic consequences of variability
than to try to reduce variability.
- Reinertsen
22. ESTABLISH PULL
2. Map
1.
the
Identify
Value
Value
Stream
3.
5. Seek
Create
Perfection
Flow
4. Establish
Pull
As flow is introduced, let customers pull
value from the next upstream activity.
Note: customer is the next downstream
process, not just end users
23. PULL
Push
Push systems overwhelm capacity,
creating turbulence, waste and delay
♫
Pull systems have a steady flow that
provides predictability
23
24. Demo
KANBAN
SIMPLE SOFTWARE KANBAN BOARD
Bottleneck Station
WIP Design WIP Develop WIP Test
To Do Limit WIP=2 Limit WIP=4 Limit WIP = 3 Done
Doing Done Doing Done
(Prioritized
Backlog)
Workflow
Normal Urgent Process Improvement
WI Types:
24
26. Lean cadence supports variability in delivery cadence.
Development problems are large and need to be
CADENCE
decomposed. Lean supports problems are already small
but have different expectations of resolution (SLA).
Scrum for development Lean for operations
Decomposition
Sprint 1 Sprint 2 Sprint 3
27. Goals for an Agile Organization
• Optimal value delivered to customer
SEEK PERFECTION • Consistent processes
• Measurable processes
• Collect usable knowledge
• Focus
• Trust
2. Map
1. • Continuous improvement
the
Identify
Value
Value
Stream
3.
5. Seek
Create
Perfection
Flow
4. Establish
Pull
As value is specified, value streams are
identified, wasted steps are removed,
and flow and pull are introduced, begin
the process again and continue it until a
state of perfection is reached in which
perfect value is created with no waste.
28. ABOUT PERFECTION
When does our process
reach perfection?
Perfection is never actually achieved.
The notion of perfection is itself subject
to a process of continuous improvement.
- Jonathan Snyder
29. REDUCING WASTE
The Seven Deadly Wastes
Manufacturing Enterprise System Support
Inventory Stale support requests, planned process improvements,
unreleased fixes
Extra processing Heavy process steps, meetings, work assignments, manual
reporting
Overproduction Standardization of responses, speculative process changes
Transportation Task switching, issue triage, offshoring, issue forwarding
Waiting Specialist bottlenecks, batch fixes for a hot patch, reproducing
environments and configurations, queue escalations
Motion Emergency fixes, handoffs due to specialization, log in to
multiple systems to test or research
Defects Lost knowledge, mis-applied fixes, out-of-date scripts,
Addressing symptoms instead of root causes, bugs
32. EXISTING FEEDBACK LOOPS TO IMPROVE
Release Help
Frequency Desk
Product Product Product Product Product Support
Discovery Definition Development Delivery Operation
Bugs
Reliability
Configuration
Performance
Compliance
33. NEW FEEDBACK LOOPS TO ADD
Support viewpoint, tools
Low value features Learning
Inefficient features
Product Product Product Product Product Support
Discovery Definition Development Delivery Operation
Help
Desk
Supportability features
Customer desires Feature ideas from customers
Emerging problems Usability issues
Wrong features
Missing features
34. INCREASE CUSTOMER INVOLVEMENT
Customer Validation
Product Product Product Product Product Support
Discovery Definition Development Delivery Operation
Customer Representatives
Focus Groups
35. AGILE ENTERPRISE MANIFESTO
We are uncovering better ways of developing enterprise business
services by doing it and helping others do it. Through this work we
have come to value:
Incentives for quality and value over time and cost
Agile organization over agile project methodology
Knowledge management over tribal memory
Economies of flow over economies of scale
That is, while there is value in the items on the right, we value the
items on the left more.
- A work in progress by Jonathan Snyder,
Sr. Manager, IT Application Support,
Adobe Systems, Inc.
36. REFERENCES
Anderson, D. J. (2010). Kanban: Reinertsen, Donald G. (2009). The
Successful Evolutionary Change for Principles of Product Development
Your Technology Business. Sequim, Flow: Second Generation Lean Product
WA: Blue Hole Press. Development. Redondo Beach, CA:
Beck, K., & al., e. (2001). Manifesto for Celeritas Publishing.
Agile Software Development. Retrieved Seddon, J., & O’Donovan, B. (2009).
from agilemanifesto.org: Rethinking Lean Service.
http://agilemanifesto.org/ http://www.systemsthinking.co.uk/6-
Bell, S. C., & Orzen, M. A. (2011). Lean IT: brendan-jul09.asp
Enabling and Sustaining Your Lean Womack, J. P., & Jones, D. T. (1993). Lean
Transformation. New York: Productivity Thinking. New York: Free Press.
Press.
Womack, J. P., Jones, D. T., & Roos, D.
Grönroos, C. (2007). Service Management
(1990). The Machine that Changed the
and Marketing: Customer
World. New York: Macmillian Publishing
Management in Service Competition,
Company.
3rd Edition. Hoboken: J. Wiley.
Humble, J., & Farley, D. (2010). Continuous
Delivery: Reliable software releases
through build, test, and deployment
automation. Boston: Addison-Wesley.
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