Online Help Desk ppt

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This document outlines an online help desk system for a campus. The system allows registered users like students, faculty, and staff to log service requests for various campus facilities. The requests are sent to assignees to resolve and the different users can check the status of requests and view their home pages tailored to their roles. The system is designed to streamline the workflow for facility service requests using an intranet-based application.

ONLINE HELP DESK (OHD) Deepthi Priyadarshini J.Akhila Reddy K.Anjanee Devi K.Vidya Sagar Nagarjuna V.S.

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Its a documentation for an online help desk system. It includes almost every contents of a software development life cycle (SDLC) phase that is required to design a help desk system. It mainly includes Feasibility Report (Technical Feasibility, Operational Feasibility, Operational Feasibility, Schedule Feasibility), Software Methodology, Requirement Analysis and Specification, Investigation Technique, Process Modeling(Context diagram, Data Flow Diagram), Data Modeling (Entity Relationship Diagrams) and the screen designs (storyboards and actual system snapshots). Thank u :)

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GSS America\'s Workplace Services aim at equipping customer’s business with round-the-clock support, through its Global Operations Command Center (GOCC). Its comprehensive range of workplace services gives customers the ability to reduce their costs and improve their service levels. GSS intends to help global enterprises cut down on their infrastructure maintenance costs and provide access to expert skills.

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