The document provides instructions for an assessment of an ICT support candidate. The candidate will complete 4 projects testing their skills in connecting hardware, installing software, protecting systems, and responding to user requests. They have 2 hours and 30 minutes to complete the projects which will assess their competencies in areas like installing applications, setting up security features, and creating user accounts. The projects involve tasks like connecting devices, installing antivirus software, and prioritizing support requests from different departments.

1. ETHIOPIAN TVET COLLEGE
Sector: ICT
Occupation: ICT support Level I
Candidate’s Package
The assessment covers the following units of competence:
1. Connect Hardware Peripherals
2. Install Software Application
3. Record Client Support Requirements
4. Protect Application or System Software
5. Maintain Equipment and Software Inventory and Documentation
6. Operate Personal Computer
7. Apply Quality Standards
8. Work with Others
9. Receive and Respond to Workplace Communication
10. Demonstrate Work Values
Candidate’s instructions and worksheets
 Instructions to Candidate
 Methods of Assessment
1. Observation
2. Demonstration/Observation
3. Oral Questioning/Interview
Candidate name
Registration number
Name of assessment centre
Name of training provider
Competent signature
Non competent /NYC signature

2. Step1 Step 2 Step 3
C NYC

3. INSTRUCTIONS TO THE CANDIDATE
Project Information
Given the necessary equipments, tools, materials, supplies and information the
candidate is expected to perform the following FOUR projects.
Assessment place: Well equipped training center, real work site with well equipped
hardware and software tools
Total time allotted: 2:30
Occupation ICT support Level I
Units of Competence covered ALL UNIT OF COMPETENCY
1. Read this booklet carefully
2. All your questions and clarifications should be addressed to the assessor only.
3. Complete the task/project described in this booklet
4. After you finish this assessment, you are not allowed to copy anything from this
booklet or tear any page.
5. You are given fifteen (15) minutes reading time and total 3:30 hours to accomplish
the project

4. Project Title
Project 1
Task.1 Connect hardware peripheral device.
1.1 Connecting: - hared ware peripheral external port …………..
1.2 Configure your computer to use the following network resources
Note -Enable the network adapter
Configure your computer to use the following network resources
a. IP Address
b. Subnet Mask
c. Default Gateway (Router)
d. Preferred DNS
1.3 Use Browser software and the Internet configuration you configured in Question 1 to
visit the Website www.ocacc.gov.etwww.google.comwww.kat.ph
Project 2
Task.2 installs application software
2.1 Install office 2003 from the CD-ROM you are provided.
2.2 Install MS word 2007 without uninstalling the previous version.
2.3 Find and compareoffice 2007 minimum System Requirements your pc save the
Excel document in the file name System Requirements. Under desktop
Task.3 protect application or system software
3.1 Install MacAfee Antivirus and Configure the following items
3.2 Manually Scan the specific Drive and folders (D drive or any folders)
3.3 Auto Scan Schedule – Weekly every Friday and Tuesday at 10:30 PM
3.4 Configure this antivirus to update automatically daily 3AM at local time
Task: 4 protect application or system software
4.1 Set on fire wall
4.2 Set on alert automatic updates
4.3 Set on alert virus protection
Project 3
Task: 5 Prepare an Word Documents about hardware specification
5.1 Hardware specification
NO Hardware type Answer
1 System model
2 Processor speed

5. used excel the following
5.2 Prepare an word Documents about software specification
5.3 Create shortcut MS Word 2007 and MS word 2003
5.4 Create shortcut quick launch icon and Add MS word program
5.6 Crate folder under my document coc / IT Support/Exam and Hide and show
Project 4
Task:6.1 create a user account
Create a secured user account that cannot able to access any document
6.2 search wmark folder and copy to document and setting alluresfavorite
6.3 Rename WMARK by your name
6.4 show Adjust Date and Time Task bare system
6.5 customize desktop icon
Project 5
7.1 Accepts user request and prioritize these requests based on problems type and user
level agreement time
Assume that you are IT technician in the NAS food Fabric . You received the
following client request form different department this morning.
A. Atoakaludiriba from Quality control department his program installed on his
computer which used to control the food quality is not functional.
B. Atoejegugeneda from Production department his Install new media player in his
computer
3 RAM size
4 Total hard disk size/kb
5 Hard disk
Types of software Name Version
1 Os
other
2
3

6. C. W/r Meron from HR department his The candidate to develop a new human
resource management software for the company
D. W/r abeba from Production department her computer which used to monitor
factory machines is not working.
E. Atoyonas from Public relation department his required fixing her broken table for
her computer stands.
F. W/ miheret belay from HR department his Complain that one of her computer
program which used to perform daily tasks of resource management is not
functional
G. W/r Selame from Marketing Department proplem Peachtree accounting software
installer
H.
.
User level agreement
Departments Response time
Production Within 30 min
head of production Within 45 min
Marketing Within 1hour
Quality control Within 1:30 hour
7.2 Sample – Record all relevant requests using the bellow table template.
Request
Id
Request
Date
Client name Department Report problem Solved
date
7.3. Set the priority based on problems type and user level agreement.
Request priority
Department: - head of production division Date of request :- xx/xx/xx
Name of client: -mekuriberhnu Request Time:- 08:30Am
Equipment Description:- Acer Computer
Problem Description: - An abele to start and show blank screen NTLDR

7. ID
Task 8.1 Install and configure printer and print the above all documents
Interview questions
 How to safety computer hard ware peripheral External port
 Find and compare office 2003/2007 minimum System Requirements inside the installation
program file?
 Search all file in your computer (*) all file name word, Excel and Access extension types or (
file format) ?
 Howe do you do display internet Access And networking system?
 Find and compare office2007 word file minimum system Requirement compare you pc
Yes& No


8. Task.1 create a user account
1.1 create a user account that cannot able to access any document
Task 2Configure your computer to use the following network resources
e. IP Address 192.168.1.[------]
f. Subnet Mask 255.255.255.0
g. Default Gateway (Router) 192.68.1.1
h. Preferred DNS 192.168.1.1
2.1 browse www. Google .com and facebook.com
Project 2 operate personal computer
Task 1 operate personal computer
1.1 show quick lunch
1.2 customize desktop icon
1.3 search wmarkfolder and copy to local c:or d:document and setting alluresfavorite
1.4 Rename WMARK by your name
1.5 Crate folder under my document IT Support and Hide and show
Project 3 Installing application software
2 Project 2 Install office 2003 from the CD-ROM you are provided.
2.1 Install office 2007 word with out uninstalling the previous version.
Find and compare office 2003 minimum System Requirements and system information
save the document in the file name System Requirements. Under desktop system
requirement
2.2create shortcut word 2003 under desktop
The following document in excel program and fill your computer Hardware and
software specification that you are using now
Project 4: Access system information
GOOD LUCK!!!

9. Hardware specification
Hardware type Brand (name of
manufacture)
Capacity or size of
the hardware
Remark
Ram
Keyboard
Hard disk
Nic
Usb ports
Monitor
Processor speed
System model
Software specification
Types of software Name Version
1 Os
2 Others Name vesion
3
4
Project 5: protecting application or system software
Install and configure antivirus and window security time allotted 30 min
Task 1: install software application
A. Install appropriate antivirus software
B. C on figure this antivirus to scan the computer weekly on Friday 3AM local
time
C. Configure this antivirus to update automatically daily 3AM at local time
Task 2: protect application or system software
7 Set on fire wall
8 Set on alert automatic updates
9 Set on alert virus protection
Task 3:
Project 5 accepts user request and prioritize these requests based on problems type and
user level agreement time
Time allotted 30 min
Assume that you are it technician in the commercial bank or Ethiopia. You received the
following client request from different department this morning.
A. Atoaddisuejigu from public relation department his computer is unable to start.
B. Atomelaku form finance department his Peachtree program is not functional when
he is trying to prepare a payroll.

10. C. W|roaberash from manager office need to listen music but her computer has the
problem on media player.
D. Wo|roabeba from human resources department her printer stop wording while
printing attendance
E. Atobelete from manager office needs paper to print his annul report.
User level agreement
Departments Response time
Manager office Within 30 min
Finance Within 45 min
Human resource Within 1hour
Public relation Within 1:30 hour
Task1. Record all relevant requests using bellow table template.
Name of client Department Problem
description
remark
Task 2. Set the priority based on problems type and user level agreement.
Task 3. Install and configure printer and print the above document.
2. Create folders in My Documents folder as follows
3. Copy the Sunset.jpg file from Sample Pictures folders in My pictures to the West Africa
Folder you created in Question 1
priority Request id
Earth
Africa Asia Europe
East Africa West Africa
Jupiter

11. 4. Path for the folder you create on Q1 (East Africa, West Africa )
AnsC:Document and setting MY document earth Africa
5. Write the Location of the file sunset.jpg found in West Africa on the space provided
below open the folder West Africa and right click on sunset.jpg then properties the
copy location
AnsC:Document and setting MY document earth AfricaWest Africa
6. Install Peachtree Complete Accounting 2005 from the CD-ROM you are provided.
7. Upgrade the Peachtree Complete Accounting 2005 Software to Peachtree Complete
Accounting 2007
8. Prepare a Word Document about Peachtree Complete Accounting 2007 minimum
SystemRequirements and save the document in the West Africa folder with file name
System Requirements.
9. Install MacAfee Antivirus and Configure the following items
a. AutoScan Schedule – Weekly every Friday and Tuesday at 10:30PM
b. AutoUpdate Schedule – Daily at 12:30 PM
10. Use MS-Word to prepare a detailed System Information document about the computer
you are working on and save the document in the Jupiterfolder by the name System
Info. The document must contain the following information about your computer.
System Information
OS Name
Processor
Total Physical RAM
Total Had Drive Size (MB)
Total Free Space on C: Drive (MB)
Total Used Space on C: Drive (MB)
Size of the My Documents Folder (KB/MB)
11. Connect a Printer and Install the appropriate Driver
12. Print the document you prepared in Question 4
13. Create the following user accounts as follows
User Name Password Privilege (Group
Membership)
Abebe cpu123@ Power User
Lema cpu@123 BackupOperator
14. Create a dialup network connection with username abcand password xyz123@
15. Configure your computer to use the following network resources
a. IP Address – Provided by your Invigilator
b. Subnet Mask – 255.255.255.0

12. c. Default Gateway (Router) – 192.168.3.1
d. Preferred DNS – 192.168.3.1
16. Use Browser software and the Internet configuration you configured in Question 11 to
visit the Face book Website – , google.com
17. Do the record and documentation on the sample sheet you have for the request
documentation
18. Demonstrate proper connection procedures between a UPS and a computer system to
the invigilator.
19. Write extension file name for excel, word , power point for both 20003 and 2007
Ans
File 2003 2007
Excel Xls xlsx
Word Doc docx
Power point Ppt pptx
If you miss your file and file name , and you know it is excel file how can you search it for
the file
Go to start =>search(window icon +F)=> All files and folder => on the search box type
*.xlsx(for excel 2007 file) or *.xlsfor excel 2003
*.docx for word 2007 or *.doc for word 2003 the click on search
* represent any file name
If the file name is letter then you will search with letter.xls for excel file .
20. Start menu to classic
Ans
Right click on strat menu => properties….
21. Oral Q description to search excel/word file on your pc
Ans
NIC speed(right click on task bar PC nw icon the status ), RAM speed( from BIOS),
HD ….., internet speed eg for the college 8MB
22. Inventory from your pc on which you are working the exam
Ans sample
Device /item Description quantity
Mouse USB(….) 1

13. Software CD Office 2003 1
Office 2007 1
Peachtree 2005 1
Peachtree 2007/2010 1
Antivirus 1
Printer HP2055 1
System unit Dell, optiplex 390, 1
Monitor LCD 15”(inch) 1
Keyboard USB input device 1
Include model , manufacturer ,serial number , name of device , quantity , Current status,
capacity and size (description), My computer =>right click =>manage=>device manager=>
mouse or NIC or anydevice right click =>properties (to get manufacturer and status)
23. Peachtree specification search from internet for HD, RAM and Processor
And VGA from the CD.
24. Mac update and scan schedule
Install, update , schedule for the scan and update on console and
if you need exclusion go for exclusion on the properties of on access scan to give tools
…….exclusion setting.
25. Turn on /off firewall automatic update(use why we on /off)
 Turn on firewall helps to protect our pc from being used by unauthorized user
and to protect file and system from spam virus and un secured sw installation.
 Turn on auto update helps to install update for the windows system file
applications on the system online from the internet
26. GB to MB convert my document and C: or D
1GB= 1024 MB
GB to MB eg. 5GB= 5*1024=5120MB
MB to GB eg 2048MB= 2048/1024=2GB
Convert your C: drive size to GB and MB go to system information =>component
=>storage =>drives/ disks=> take size……
Take my document size and convert to MB or GB right click on my document ……

14. 27. Monitor size in inch
Visual guess 15” (15 inch)
28. Device manager (install driver with update driver )
My computer =>right click =>manage=>device manager=> mouse or NIC or any device
right click =>Update Driver then follow the wizard
29. Interview how to create dialup
Tell requirement telephone lin , modem, modem driver, service from tele
Then step to create start => all program=> accessories => communication tools=>
network connection wizard=>……follow the wizard
30. What is the difference b/n Google search box and address bar on browser
On the address bar we use to type and open website
On search box we used to search for information by typing.
31. User account create 2 user allow and deny /Make private with using advanced security
sharing for one user.
Create 2 users and set the following
My computer or my document => TOOLS menu=> Folder option=>view=>use simple
sharing (do not select).
C: Document and setting (select the user folder you create) right click
=>properties=>security or sharing => Make private for file
32. Show user accounts you create and files you shared from (Document and setting)
Go to C: Document and setting
33. add Printer and printing documentation
start => printer and fax=> Add printer =>select port=>Hp
(manufacturer)=>Model=>next….
Finally print the documentation you created for request .
34. NIC provider and manufacturer storage size mouse and keyboard manufacturer

15. My computer =>right click =>manage=>device manager=> mouse or NIC or any device
right click =>properties
You can get manufacturer, status ( working properly)……

16. Project 1
Configure the network resources and download the software
1. Configure your computer to use the following network resources
a. IP Address – Provided by your Invigilator
b. Subnet Mask – 255.255.255.0
c. Default Gateway (Router) - 192.168.3.1
d. Preferred DNS – 192.168.3.1
2. Download to internet browser Google Chrome
Note :- Google chrome is a free web browser
3. Install the download file the Google chrome Software
4. The Google Chrome browser home page set in to Google Search engine
5. Download the DELL desktop OPtiplex 780 LAN driver software for windows 7 operating
system
6. Google Chrome browser in to bookmark et in DELL web site page
Project 2
Establish a peer to peer network
1. To create a network cable you will need a crimper that is capable of crimping a RJ 45
connector
2. Establish a network connection between the two computer with hub or switch
3. Test the computer of for both computer (ping)
4. File sharing for both computer
5. Connect a printer and install the appropriate driver
6. Test printer for both computer

17. Project 3
Assemble and disassemble
1. Assemble all the missing components of the computer system
2. Identify each and every missing component of the system
Missing component of the system
NO Missing component Function
1
2
3
4
5
6
3. Use MS-word to prepare a detailed your computer specification and save desktop with file
name computer specification
4. Print the Specification document
Project 4
Working with database
1. Crate a database by the name library
2. Design a new table under library
Table – write [Writer – Id, Writer – Name, sex, Age, Nationality]
Note – [W-001, W-002, W-003 ………….]
3. Design another table under library
Table – publication [pub-Id, pub-title, pub-Name, writer -Id]
Note – [P-001, P-002, P-003……….]
4. Writer id and publication title should not blank
5. Assign appropriate primary key and create relationship for the table
6. Create a data entry form for encoding to the data to the data base
7. Create query that accesses writer name and display all publication
8. Create a report of all writers with that pub-name and pub title
9. Print a data base report

18. COC L3
1. Prepare 3 computers
2. Install Windows Server OS for one of the three computer
3. Install Windows XP for the others
4. Install the NIC driver for each computers
5. Assign name for the computers
a. Misrak001 for server computer
b. Misrak textile for the one client
c. Misrak IT for the other client
6. Give an IP address for the computers use the IP between 10.20.0.1 – 10.20.0.10
and give the subnet mask
7. Install DC on the server computer by the name misrak.edu
8. Install DNS
9. Create two organizational unit by the name Misrak Textile and Misrak IT
10.Create two groups group 1 in Misrak textile group 2 in misrak IT and the groups
are member of organizational unit
11.Create two users in group 1 and create two users in group two
12.Access the server computer remotely from the client computers
13.Create a folder on the server computer for the group one users and they doesn’t
access the folder Saturday and Sunday
14.Create project proposal for internet café
15.Create training presentation for above server configuration

19. Task 1- Planning and Organizing Project work
Contents
1. Phases of the project
2. Activities to be performed.
3. Duration for each activity.
4. Required man power and responsible body.
1-: Phases of the project
Phase
Topic
A Analyze the existing LAN/WAN infrastructure Phase A completion time
B Prepare a proposal for the optimization / reorganization and
development of the network infrastructures.
Phase B starts after the ending
of phase A
C Making the initial deployment plan including costing,
duration and resources and outline a preliminary list of
network equipment’s essential for network establishment;
Phase C starts after the end of
Phase B or Phase A or can run
simultaneously with phase B
D Prepare a training plan for IT staff for the network
deployment and maintenance
After finishing the phase C
Phase D starts
E Network deployment stages. Phase E starts after the phase D
F Establishment of network monitoring and auditing cell and
feed back report for further improvement.
Phase F can be kept monitoring
and auditing while deployment
phase E going on by a audit
team on site
Final auditing report will be
submitted after the phase F and
before the starting of phase G
Time table six is reserved for
the fixing the problems found
in auditing.
G Documentation of the network and final handover to the
project.
This phase starts after the
phase F
2:-Activities to be performed
This is containing in project phase in topics.
Analyze the existing LAN/WAN infrastructure of the organization.
1. Analyze existing LAN and WAN infrastructure report, prepared by Information-Analytical Department of the government and
examine the government’s requirements.
2. Preparing solution for urgent temporary merging of existing LAN/WANs to meet the government’s requirements.
3. Prepare a final assessment report based on the analysis of the existing network.
Prepare a proposal for the optimization / reorganization and development of the data infrastructure:
1. Analyze the market of local communications (lines) owners/providers and
2. Propose a viable solution for communications link setup across the country.
3. Calculating the estimated cost of the network optimization / reorganization and deployment.

20. 4. Outline a preliminary list of network equipments essential for network establishment; Submitting a complete project plan to
Government for approval
Prepare training plan for IT staff for deployment and maintenance:
For IT support and Network Administrators
1. Plan a short term local training for IT specialists on network installation/support, calculate estimated cost of trainings.
2. Communicate with the Head hunting firms for the required experts and consultants.
3:-Duration for each activity
This is containing in project phase in different time tables.
First 1 day: - for surveying the project site and proposing
Second 5 days: - will be purchasing of devices and equipment’s
Third 7 days: - for Trucking
Forth 6 days: - for Cabling
Fifth 3 days: - for Crimping
Sixth 9 days: - for Configuration of client and server
4:-Required man power and Responsible body
Network technicians, Network Engineers, who assist man power for drilling the wall etc.
15 daily labors for trunk and cabling
3 IT officers for crimping and installation and configuration purpose
1 IT manager for the Management of the project and will Responsible for the technical works.
Task2.Identifying Network and Internet Infrastructure resources
Servers Brand name of
manufacture
Capacity
Database Server Dell 8GB RAM.
Application Server “ 8GB RAM.
Mail Server “ 8GB RAM.
Web server “ 8GB RAM.
1. Hardware needed to built the infrastructure
 Servers
Database Server, Application Server, Mail Server, Web server, Storage Server. Servers should have above 8GB RAM.
 Router
 RACK

21.  Distribution /multilayer switch
 Access switch
 Patch panel,
 Module(jack),outlet and faceplate
 Cables
o UTP CAT6:-User cordcable are used for connect from the user to the outlet.
o UTP CAT6:-Patch cord cable are used for connect from the patch panel to the switch.
o Fiber cable:-is used for connect from ISP to EPON.
 Network toolkits
Network toolkits are crimper, pancher, cutter, Cordless, drill with number 8 and number 22.
2. Software needed to build the infrastructure
Microsoft exchange server 2010 or latest for centralized messaging system Kaspersky server based antivirus for server virus protection
Windows Server 2008, Windows 7, MS office 2010SQL server.
Type of internet connectivity needed to build the infrastructure.
Internet connectivity from telecommunication infrastrucre is EPON.
EPON abbreviated Ethernet Passive Optical Network. Since the project needed 4Mbps.
Estimate price of listed hardware, software and internet connectivity
Estimation of the necessary hardware and software and internet connection
1. Three 18 port D-link switch 5,736birr Estimation
2. One PowerEdge™ T420 tower server computer 35,000 birr
3. 500 meters of twisted pair cable will cost the company 1000birr Estimation
4. 500 meters of trunk with a size of 20×30 cm thickness 5000birr Estimation
5. 4mbps ADSL Broadband connection for the whole employee 230birr subscription fee plus 700birr
monthly charge
Task3:-Preparing Logical Design of an IT Infrastructure Solution

22. Task4:-Assisting in Policy development of client support and maintenanceThere should be a permanent
employee of It support officer who will maintain whenever the Network and hard ware failure occurs.
Phases of Project
Activities to be performed
 Prepare equipment’s for infrastructure
 Implantation The network
 Installing the client computers
 Configure the system
 Test the system

23. Duration For each activates
No Tasks Month 1 Month 2 Month 3 Month 4
1 Prepare equipments
for infrastructure
2 Implantation The
network
3 Installing the client
computers
4 Configure the system
5 Test the system
For the infrastructure need man power
 IT profession
 Electricians
Hard Ware Requirement
List ofhardware’s for to built infrastructures
No Items Quantity Prices remark
1 Server 2 140000 birr
2 Computers 144 1152000 birr
3 Switches 11 16500 birr
4 Network Cables 3roll
5 Truncates
6 Rj 45 200
7 Crimpers 3
8 Patch panels 9
9 Punchers 3
10 Ups 146
11 Power stabilizers
12 Printers

24. Software Requirement
List ofSoftware’s for to built infrastructures
Antivirus software’s
Windows Server Operating Systems
Windows operating Systems
Microsoft exchange server software
Microsoft software’s
Browser software’s like Mozilla, Chrome
Type of internet
4MB ADSL broadband internet connection
I propose for the client support mechanism
 Preventive maintenance—the prevention of equipment breakdowns before they happen.
This includes inspections, adjustments, regular service and planned shutdowns.
 Repair work—repairing equipment and troubleshooting malfunctions in an effort to
return the equipment to its previous condition. These repairs may be reactive or
preventive.

25.  Improvement work—searching for better materials and improved design changes to
facilitate equipment reliability. Repair work is often a part of improvement work.
Software Requirement
List of Software’s for to built infrastructures
• Antivirus software’s
• Windows Server Operating Systems
• Windows operating Systems
• Microsoft exchange server software
• Microsoft software’s
• Browser software’s like Mozilla, Chrome
Type of internet
• 4MB ADSL broadband internet connection
I propose for the client support mechanism
• Preventive maintenance—the prevention of equipment breakdowns before they happen.
This includes inspections, adjustments, regular service and planned shutdowns.
• Repair work—repairing equipment and troubleshooting malfunctions in an effort to
return the equipment to its previous condition. These repairs may be reactive or
preventive.
• Improvement work—searching for better materials and improved design changes to
facilitate equipment reliability. Repair work is often a part of improvement work.