Sherif Abd El Moniem Abd El Hady Mohamed is an Egyptian male who has over 15 years of experience in technical support, quality assurance, and IT management roles. He has worked on over 20 projects in various industries including accounting, medical, and management systems. Sherif is fluent in English and Arabic with strong computer skills including Microsoft Windows, MS Office, and database programs. He currently works as a Technical Support Manager at a software company.

1. Curriculum VitaeCurriculum Vitae
Personal data :Personal data :
Name : Sherif Abd El Moniem Abd El Hady Mohamed.
Date of Birth : September .9.1979
Nationality/ Sex : Egyptian - Male
Address /Home : 12 Ramy Ragb St., Talbia.Faisal / Giza / Egypt
Telephone : Mobile/: 01155751752
E-mail : Sherif.tsupport@gmail.com
Marital status : Married
military status : Completed
Qualification : Faculty of commerce – Account section – Cairo university - 2002
Previous Experiance:
Job Name : Technical Support
Company
Name
: Genius Computer & System information Company
Time : From 1/6/1999 To 31/12/2002
Job Description : • Provide First level of Support to users on H/W, S/W and LAN
in the form of recorded tickets, which are monitored and
reported.
• Troubleshoot the network services (printing, email service and
internet access).
• Troubleshoot the hardware (PCs, printers) and follow up the
hardware failure repair process in both of the main office and
the client offices.
• Ensure the Data backup of user’s data and security policies
implementation.
• Update all users’ applications with the latest service packs &
patches.
• Protect against Virus attacks by regularly updating Antivirus
S/W and scanning all computers.
• Provide Computer H/W preventive maintenance.
• Provide Orientation for users on the use of their H/W, S/W and
Network accessibility

2. Job Name : Technical Support
Company
Name
: Urban Project - Consultant
Time : From 1/9/2004 To 30/11/2005
Job Description : • Provide First level of Support to users on H/W, S/W and LAN
in the form of recorded tickets, which are monitored and
reported.
• Troubleshoot the network services (printing, email service and
internet access).
• Troubleshoot the hardware (PCs, printers) and follow up the
hardware failure repair process in both of the main office and
the client offices.
• Ensure the Data backup of user’s data and security policies
implementation.
• Update all users’ applications with the latest service packs &
patches.
• Protect against Virus attacks by regularly updating
theAntivirus S/W and scanning all computers.
• Provide Computer H/W preventive maintenance.
• Provide Orientation for users on the use of their H/W, S/W and
Network accessibility
Job Name : Software Support
Company
Name
: Perfect Project - Software Company
Time : From 1/12/2005 to 31/05/2008
Job Description : 1- Test Projects (Desktop Applications)
2- Training the customers who to use the Applications
3- Solve the problems which occur in the Data Base
(SQL server 2000)
4- share with the system analysis team to analyze the
projects.
I have worked in more than 15 project of :
Account projects (Payroll , budget , General
Ledger…. etc)
Medical projects (Hospital Information Systems , Lab
systems , Clinic systems, Pharmacy systems, Medical
Center system … etc )
Management projects ( Human resource, Store Project,

3. Purchases , Sales ).

4. Job Name : Technical support
Company
Name
: Proactivesoft- Software Company
Time : From 1/06/2008 31/12/2008
Job Description : 1- Test Projects (Desktop Application)
2- Training the customers how to use the application.
3- Solve the problems which occur in the Data Base
(SQL server - sybase)
I have worked in 3 project :
• ERP automotive System which include :
(Workshop system – stock system – car system
- HR system – fleet system - security system -
Accounting system).
• Brokerage Project which include : (broker
system – accounting system – E-trade system).
• CRM Project
• PCR
Job Name : Quality Assurance
Company
Name
: Proactivesoft- Software Company
Time : From 1/01/2009 until now
Job Description : Create QA/ QC plans.
Find creative ways to apply best test and QA practices to
new projects to balance quality and efficiency.
Conduct scheduled audits on running projects to determine
their compliance to company processes and templates.
Develop Quality Assurance audits and maintain results.
Ensures that team specific processes and procedures are
documented, easily available, and communicated.
Develop test plans that contain schedules and resources.

5. Develop test scenarios for testing the application.
Supervise release testing for all new applications.
Monitor test progress and revise the test plan if needed.
Create and maintain good test documentation in
compliance with project requirements. Communicate audit
results, product readiness, level of quality, and results to
PM.
Provide final approval for bug-free, fully functional
solutions.
Supervise testers in testing a number of projects.
Manage time of junior testers.
Oversee staff recruitment (regarding QA/ QC). Assess
employee performance regularly. Provide training,
guidance and coaching (as needed).
Job Name : IT Manager
Company
Name
: National Motors Egypt - Automotive Company
Time : From 1/06/2013 until now
Job Description : 1- Manage information technology and computer
systems department
• Plan, organize, direct, control and evaluate the
operations of information systems and electronic
• data processing (EDP) Develop and implement
policies and procedures for electronic data
processing and computer systems operations and
development
• Meet with managers to discuss system requirements,
specifications, costs and timelines
• Hire and manage information systems personnel and
contractors to design, develop, implement,
• operate and administer computer and
telecommunications software, networks and
information systems
• Control the computer systems budgets and

6. expenditures
2. Ensure technology is accessible and equipped with
current hardware and software
Main Activities
• Troubleshoot hardware, software and network
operating system
• Be familiar with all hardware and software
• Be familiar with network operating system
• Provide orientation to new users of existing
technology
• Train staff about potential uses of existing
technology
• Train staff about new and potential use
• Provide individual training and support on request
• Provide recommendations about accessing
information and support
• Maintain current and accurate inventory of
technology hardware, software and resources
3- Monitor and maintain technology to ensure
maximum access
Main Activities
• Troubleshoot all technology issues
• Maintain log and/or list of required repairs and
maintenance
• Make recommendations about purchase of
technology resources
• Research current and potential resources and
services
• Provide network access to all staff and students
• Install work stations
• Connect and set up hardware
• Load all required software
• Provide network accounts and passwords as required
• Monitor security of all technology

7. • Install and maintain Foolproof and passwords
• Input and maintain IP addresses
• Advise staff of security breach and/or change in
password or security status
• Ensure installation of lock out programs
• Identify and prepare hardware for disposal when
appropriate
• Ensure hardware is stripped and secured before
disposal
Job Name : Technical support Manager
Company
Name
: Microdata –Software house
Time : From 1/07/2014 until now
Job Description : Manages technical service-related operations for an
organization. Oversees the work of engineering, IT or
maintenance staff to ensure that all jobs are completed on
time, within budget, and to customer specifications.
Ensures that physical inventory levels are monitored and
replenished as needed. Responsible for designing and
implementing improved process or operational policies.
Recommends changes to products or services to fulfill
customer needs. Requires a bachelor's degree with at least
6 years of experience in the field. Familiar with a variety
of the field's concepts, practices, and procedures. Relies on
extensive experience and judgment to plan and accomplish
goals. Performs a variety of complicated tasks. Leads and
directs the work of others. A wide degree of creativity and
latitude is expected. Typically reports to top management.
I have worked in more than 20 project :
Account projects (Payroll , budget , General Ledger….
etc)
Medical projects (Hospital Information Systems , Lab systems ,
Clinic systems, Pharmacy systems, Medical Center system …
etc)

8. Management projects (Human resource, Store Project,
Purchases, Sales).

9. Language skills:
• English (Speak, Read, Write) very good
• Arabic (Speak, Read, Write) Fluent
skills:
Computer skills:
• Microsoft Windows server 2012 – Win10 – MS Office
• (Network+) from IBM Company.
• Good knowledge in maintenance (Hardware, Software).
• Good Knowledge in SQL server & Sybase (SQL any where).
• Quality assurance course in Software Engineering Competence Center (SECC).

10. Language skills:
• English (Speak, Read, Write) very good
• Arabic (Speak, Read, Write) Fluent
skills:
Computer skills:
• Microsoft Windows server 2012 – Win10 – MS Office
• (Network+) from IBM Company.
• Good knowledge in maintenance (Hardware, Software).
• Good Knowledge in SQL server & Sybase (SQL any where).
• Quality assurance course in Software Engineering Competence Center (SECC).