The document discusses the importance of knowledge management (KM) in non-profits, emphasizing that effective KM relies on change management and clear objectives. It identifies the common challenges faced by non-profits, such as limited budgets and difficulties in obtaining management buy-in. Additionally, it provides tools and resources for implementing KM strategies on a small budget.

1. Big Picture, Small Budget: Knowledge Management in Non-ProfitsJan CombopianoJuly 26, 2011

2. Key TakeawayManagement by objectives works if you first think through your objectives. Ninety percent of the time you haven't.Peter DruckerSuccessful Knowledge Management is at heart Change Management…Copyright Catalyst - 2

3. Setting the Stage=Change ManagementKnowledge Management Common denominator is ManagementCopyright Catalyst - 3

4. Knowledge Management

5. Knowledge Management 101What’s it about?Creation, Capture, Codification, Access, and Disposition What is needed?Culture, Structure, and Technology5Copyright Catalyst -

6. KM at CatalystCapture –Creation –Codification –6Copyright Catalyst -

7. KM at CatalystAccess –Disposition –7Copyright Catalyst -

8. Non-Profit Reality

9. Non-Profit WorldLack of MoneyA Ton of Work9Copyright Catalyst -

10. Challenges for Non-ProfitsWe don’t have money to spend on KM…It’s hard to get buy-in from upper management…There’s a lack of understanding on how to actually implement some of the KM ideas…10Copyright Catalyst -

11. Change Management

12. Change Management 101Context Matters12Copyright Catalyst -

13. Change Management 101Change Model from Strategy Matters13Copyright Catalyst -

14. Change Management 101Direct the RiderFind the Bright SpotsScript the MovesCreate a Destination PostcardMotivate the ElephantFind the FeelingShrink the ChangeGrow Your PeopleShape the PathTweak the EnvironmentBuild HabitsRally the HerdSwitch: How to Change Things When Change Is Hard14Copyright Catalyst -

15. Lessons Learned

16. Lessons LearnedBeware of Gifts16Copyright Catalyst -

17. Lessons LearnedExpensive does not equal usefulness17Copyright Catalyst -

18. Lessons LearnedIt really does take a village- use it18Copyright Catalyst -

19. Lessons LearnedMake Time Your Friend19Copyright Catalyst -

20. Questions?20Copyright Catalyst -

21. ToolsFree StuffMicrosoft Office (InfoPath, Publisher)

22. Google (Calendar, Docs, Picnik, Sites)