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Feb 27 – Mar 1 2018, Radisson BLU Scandinavia
The impact of Digital Literacy
on Office 365 User Adoption
Tracy van der Schyff
Who am I?
Tracy van der Schyff
Microsoft 365 Coach & Catalyst
Microsoft’s Biggest Fan
Entrepreneur / Consultant
Facilitating the evolution of
human capability
Business Analysis
Change Management
Creativity
HTML5, CSS3, JavaScript
Intranet Best Practice
ISO Compliance
Nintex Workflow & Forms
Office 2016 / Office 365
SharePoint
Rapid Prototyping
Training
UI / UX
User Adoption / Governance
Verbal / written communication
@tracyvds #IntraTeam18
My Pet Sheep #Braam
Sometimes
Helping People
Most of the time
Motorbikes
ALL the time
What
makes
me
happy?
@tracyvds
https://tracyvanderschyff.com
https://tracyvanderschyff.co.za
What is Digital Literacy?
How Microsoft / Office 365
supports Digital Literacy
Literacy Statistics & ROI on
Training
Why would poor digital literacy
affect your Office 365 User
Adoption
IT Support needs to change
What is digital
literacy
How does Office
365 Support
Digital
Literacy
Critical Thinking
and Evaluation
E-Safety
Cultural and Social
Understanding
Self-awareness as well respect of
other cultures.
Collaboration
The action of working with
someone to produce something.
Curate Content
Content curation is the process of
gathering information relevant to
a topic or area of interest.
Proficient
Communicator
Communication is the
exchanging of information by
speaking, writing, or using some
other medium.
Creativity
The use of imagination or
original ideas to create
something; inventiveness.
Practical &
Functional Skills
Practical: Of or concerned with the
actual doing or use of something
rather than with theory and ideas.
Designed to be practical and useful
ROI on Training
Literacy
Statistic
USA
OECDAverage
UK
Australia
Germany
Canada
Netherlands
Scandinavia
Singapore
Japan*
100 %
75%
50%
25%
0%
Level 3
Strong
Level 2
Medium
Level 1
Poor
Below 1
Terrible
Can’t use
computers
2011 – 2015, 33 Countries, OECD, 215,942 People age 16 to 65
Source: The Distribution of Users’ Computer Skills: Worse Than You Think
3 2 1 0
Level 3 Level 1 BelowLevel 2
Strong Medium Poor Terrible
5% 26% 29% 40%
Use of widely
available and familiar
technology
Email software or a
web browser
Little or no navigation
required
The problem may be
solved regardless of
the respondent’s
awareness and use of
specific tools.
Use of both generic
and more specific
technology
applications
Online Forms
Some navigation
The use of tools (e.g.
a sort function) can
facilitate the
resolution of the
problem.
Use of both generic
and more specific
technology
applications
Some navigation
across pages and
applications is
required to solve the
problem. The use of
tools (e.g. a sort
function) is required
to make progress
towards the solution.
Well-defined problems One
Function
Generic interface
No Navigation
Meet one explicit criterion
Without reasoning
No transforming of
information
Few steps
No sub-goal
26% of these are not able
to use a computer at all.
A Fifth of Business Time is Wasted Searching for
Information, says Interact
Lost productivity due to IT problems and inadequate
computer skills in the workplace
IT Support needs
to change
Why does it affect
your user
adoption?
Take-aways
1.Intuitive design alone does not ensure
user adoption. We need to invest in
our most valuable assets.
2.Training augments digital literacy,
great tools enable and support this.
3.PC Literacy and eventually Digital
Literacy plays a much bigger role in
User Adoption, this is a broken
foundation that cannot be ignored and
needs to be addressed.
4.Do not underestimate the value of
awareness campaigns and
communication. Not all learning
happens in classrooms.
5.The bigger percentage of your users
are not self-learners. Supplying the
tools / platforms alone is not enough.
Thank you

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#IntraTeam18: The impact of digital literacy on Office 365 user adoption

  • 1. Feb 27 – Mar 1 2018, Radisson BLU Scandinavia The impact of Digital Literacy on Office 365 User Adoption Tracy van der Schyff
  • 2. Who am I? Tracy van der Schyff Microsoft 365 Coach & Catalyst Microsoft’s Biggest Fan Entrepreneur / Consultant Facilitating the evolution of human capability Business Analysis Change Management Creativity HTML5, CSS3, JavaScript Intranet Best Practice ISO Compliance Nintex Workflow & Forms Office 2016 / Office 365 SharePoint Rapid Prototyping Training UI / UX User Adoption / Governance Verbal / written communication @tracyvds #IntraTeam18
  • 3. My Pet Sheep #Braam Sometimes Helping People Most of the time Motorbikes ALL the time What makes me happy?
  • 5. What is Digital Literacy? How Microsoft / Office 365 supports Digital Literacy Literacy Statistics & ROI on Training Why would poor digital literacy affect your Office 365 User Adoption IT Support needs to change
  • 7.
  • 8. How does Office 365 Support Digital Literacy
  • 11. Cultural and Social Understanding Self-awareness as well respect of other cultures.
  • 12. Collaboration The action of working with someone to produce something.
  • 13. Curate Content Content curation is the process of gathering information relevant to a topic or area of interest.
  • 14. Proficient Communicator Communication is the exchanging of information by speaking, writing, or using some other medium.
  • 15. Creativity The use of imagination or original ideas to create something; inventiveness.
  • 16. Practical & Functional Skills Practical: Of or concerned with the actual doing or use of something rather than with theory and ideas. Designed to be practical and useful
  • 18. USA OECDAverage UK Australia Germany Canada Netherlands Scandinavia Singapore Japan* 100 % 75% 50% 25% 0% Level 3 Strong Level 2 Medium Level 1 Poor Below 1 Terrible Can’t use computers 2011 – 2015, 33 Countries, OECD, 215,942 People age 16 to 65 Source: The Distribution of Users’ Computer Skills: Worse Than You Think
  • 19. 3 2 1 0 Level 3 Level 1 BelowLevel 2 Strong Medium Poor Terrible 5% 26% 29% 40% Use of widely available and familiar technology Email software or a web browser Little or no navigation required The problem may be solved regardless of the respondent’s awareness and use of specific tools. Use of both generic and more specific technology applications Online Forms Some navigation The use of tools (e.g. a sort function) can facilitate the resolution of the problem. Use of both generic and more specific technology applications Some navigation across pages and applications is required to solve the problem. The use of tools (e.g. a sort function) is required to make progress towards the solution. Well-defined problems One Function Generic interface No Navigation Meet one explicit criterion Without reasoning No transforming of information Few steps No sub-goal 26% of these are not able to use a computer at all.
  • 20. A Fifth of Business Time is Wasted Searching for Information, says Interact
  • 21. Lost productivity due to IT problems and inadequate computer skills in the workplace
  • 22.
  • 23.
  • 24.
  • 26.
  • 27. Why does it affect your user adoption?
  • 28.
  • 29. Take-aways 1.Intuitive design alone does not ensure user adoption. We need to invest in our most valuable assets. 2.Training augments digital literacy, great tools enable and support this. 3.PC Literacy and eventually Digital Literacy plays a much bigger role in User Adoption, this is a broken foundation that cannot be ignored and needs to be addressed. 4.Do not underestimate the value of awareness campaigns and communication. Not all learning happens in classrooms. 5.The bigger percentage of your users are not self-learners. Supplying the tools / platforms alone is not enough.