Why User Experience Matters for Employees

WEBINARWEBINAR
Why UX Matters for Employees

Meet the Speakers
{
Name : Peter Ward
Role : CTO & co-founder SoHo Dragon
Skills : SharePoint & Office 365
Hobbies : Yoga / Vegetarian Cooking
Fun Fact : Late technology-adopter
: @HelloPeterNYC
}
{
Name : Troy Trudel
Role : Senior Director of
Alliances Akumina
Skills : Digital Workplace Strategy
& Office
Hobbies : Camping & Cooking
}

Webinar
Agenda
Agenda & Takeaways
• What is User Experience?
• SharePoint UX – Importance
• Challenges Poor UX Creates
• Developing Experiences Focusing on
the User
• Real-life examples of engaging
employee experiences
{
{

About SoHo Dragon
• New York City based
• Microsoft Gold Partner
• Office 365 focused
• Akumina Gold Partner

• Differences between UX & UI (design)
• Examples
• Great SharePoint UX and UI

“Design is not just
what it looks like…
Design is how it works”
- Steve Jobs -

What is the difference between UX & UI?

User Experience is the
friction between
the task and the user.

SharePoint UX – Why is it Important?

Why is great UX so difficult with SharePoint?
Meta Data
Responsive
Design
Audiences
Navigation
Classic /
Modern
Responsive
Browsers Screen Sizes

Create great UX & UI in SharePoint with Traction
• “Paper is cheap, code is expensive, so get it right on
paper.”
• Don’t have: “Paradox of choice”
• Training is a tax on the cost of the system
• Problem solving not an art display
Traction UX Principles

Traction
Understand the
user
Wireframes
Story boards
Content
Strategy
Document
Analysis
Design
Build out
Development 3 releases onlyRelease Bug fixes onlyStabilize

Strategy Document: Understanding the User
• Who are they?
Readers
Members
Owners
• Departments
• Are there Active Directory
Groups?
• What are they currently using?
• Common complaints
• Ask “What sucks about the
system?”
• Which websites do they like?
• Employee age

Strategy Document:
Goals
• User goals
 Find information fast
 Reduce clicks
 Up-to-date content
• Business goals
 Digital representation of the
corporate website and the
organization
 Greater confidence in the
content

Strategy Document: User Journey
• 10,000 feet view point
• Start-to-finish of an experience
• Actions and emotions
Tools:
• User Journey Template
• Wireframes
• Storyboards

Strategy Document:
Wireframe
• This can be:
o Part of the Strategy Document -OR-
o It’s a result of the Strategy Document
• Focus on the functionality and user activity,
not on visualization
• A blue print that is given to the engineers
Wire Framing Tools:
 InDesign
 Balsamiq
 Visio
 Pen and paper

Strategy
Document:
Story boards

Releases – Prototyping
• Graphical
• Colors
• 3 Releases
• Must be signed off
Stabilizing
• Bug fixing only

About Akumina
• Boston Head Quarters
• Microsoft Gold Partner
• Technology Enabling Digital Workplace
Solutions
• Strong Partner Ecosystem
• Top Rated in Industry
• 18 + years of experience

The Challenges it Creates
Employees are faced with using complex siloed technology and inconsistent user
experiences, lacking integration and mobility support.
INCONSITENT USER EXPERIENES
Business are faced with significant challenges in the areas of employee engagement
and retention, employee productivity, and improving customer experience.
EMPLOYEE ENGAGEMENT
Employees are looking for a better way to engage with coworkers, access systems
and information as frictionless as they can in their personal lives.
EMPLOYEE EXPECTATIONS UNMET
Enterprises continue to cobble together custom, bespoke solutions that fail at
delivering enhanced employee experiences
POOR EMPLOYEE EXPERIENCES

Employee Experience Hasn’t Kept Pace
24% 34%13%
Strongly agree that
the technology used
at work allows them
to efficiency
accomplish their
work
Are satisfied with
their workplace
Are engaged at work
–involved,
committed, and
enthusiastic
*Source: 2016 Gallup Worldwide Employee Engagement Crisis , 2017 Gartner Digital Workplace Survey, 360 Steelcase Global Report

Connected
Bringing together every critical
piece of data from every backend
system; inside and outside of
Office 365
Collaborative
Creating digital single pane of
glass Workspaces for project
and team-based connectivity
on any project
Mobile
Enabling every piece of data
and every interaction to be
accessible from any device, at
any time, in any place
Informative
Striking the right balance between
relevant company, job, task and
personal information for each user
Transformative
Getting your users out of email and
delivering a medium that becomes the
backbone of doing business
Personalized
Delivering unique experiences to
every user based on who they are,
where they work & what language
they speak
Persona-specific
Focusing on the User Experience

Questions?
Akumina SoHo Dragon
Info@akumina.com
www.akumina.com
+1 603.943.
@AkuminaInc
hello@sohodragon.com
www.sohodragon.nyc
+1 929.257.1581
@SoHodragon

Why User Experience Matters for Employees