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And how does Office
365 support this?
Critical Thinking
and Evaluation
E-Safety
Cultural and Social
Understanding
Collaboration
Curate Content
Proficient
Communicator
Creativity
Practical &
Functional Skills
USA
OECDAverage
UK
Australia
Germany
Canada
Netherlands
Scandinavia
Singapore
Japan*
100 %
75%
50%
25%
0%
Level 3
Strong
Level 2
Medium
Level 1
Poor
Below 1
Terrible
Can’t use
computers
2011 – 2015, 33 Countries, OECD, 215,942 People age 16 to 65
Source: The Distribution of Users’ Computer Skills: Worse Than You Think
3 2 1 0
Level 3 Level 1 BelowLevel 2
Strong Medium Poor Terrible
5% 26% 29% 40%
Use of widely
available and familiar
technology
Email software or a
web browser
Little or no
navigation required
The problem may be
solved regardless of
the respondent’s
awareness and use
of specific tools.
Use of both generic
and more specific
technology
applications
Online Forms
Some navigation
The use of tools (e.g.
a sort function) can
facilitate the
resolution of the
problem.
Use of both generic
and more specific
technology
applications
Some navigation
across pages and
applications is
required to solve the
problem. The use of
tools (e.g. a sort
function) is required
to make progress
towards the solution.
Well-defined problems
One Function
Generic interface
No Navigation
Meet one explicit criterion
Without reasoning
No transforming of
information
Few steps
No sub-goal
26% of these are not able
to use a computer at all.
A Fifth of Business Time is Wasted Searching for
Information, says Interact
Lost productivity due to IT problems and
inadequate computer skills in the workplace
Thank you
Tech summit 2018 The impact of digital literacy on Office 365 user adoption
Tech summit 2018 The impact of digital literacy on Office 365 user adoption
Tech summit 2018 The impact of digital literacy on Office 365 user adoption

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Tech summit 2018 The impact of digital literacy on Office 365 user adoption