This document provides information about expert-led online training courses offered through TechSoup Courses for nonprofit staff and volunteers. It discusses the blended online training format, which includes both live instructor-led sessions and on-demand content. Examples of past courses like "AI for Good" and upcoming courses like "Data Analytics for Nonprofit Staff" are provided. The benefits of the collaborative training approach are highlighted, including consistently high participant evaluations and reported knowledge gains and behavioral changes. Metrics are shared that evaluate the program's effectiveness at different levels, from reactions to organizational results. Discounts and flexibility available for group enrollments are also noted.

1. Expert-Led Online Training for Nonprofit
Changemakers on TechSoup Courses
08.01.2023
Gray Harriman
Director, TechSoup Global Learning
Saba Merchant
Operations Manager, Learning Program
Shuya Xu
Manager, Instructional Design & Production

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3. Presenters
Gray Harriman
Director, Global Learning Program
Shuya Xu
Manager, Instructional Design and Production
Saba Merchant
Operations Manager, Learning Program

4. Today’s Agenda
5 mins Introduction & Housekeeping
5 mins Introduction to TechSoup Courses
18 mins Collaborative Training & Examples
10 mins Why the Collaborative Training
7 mins Topics & Upcoming Training
10 mins Q&A
5 mins Closing

5. Introduction to the
TechSoup Courses Program

6. The TechSoup Courses program aims to train nonprofit staff and
volunteers and help their organizations become digitally transformed
and resilient to support the delivery of their mission and increase
their impact.

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Quick Poll #1 - Aretha to create Zoom Poll
Have you taken a TechSoup Course?
Yes
No

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The TechSoup Courses
program was launched in
2017 to support nonprofit
staff and volunteers with
their training needs.
We have since developed
200+ original courses that
improve the digital
capabilities of nonprofit
staff, helping their
organizations become more
digitally resilient.
Currently 84,000+
nonprofit learners use TS
Courses worldwide.

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LIVE
EVENTS
ON-DEMAND
Training
WORKSHOPS BLENDED
Programs
MICRO-
LEARNING
Expert-led Q&A
Sessions
Seminars
Webinars
Basic &
Advanced
Courses
Learning Tracks
Online Remote
workshops
In-person
workshops
Cohort-based
programs with
elements of live,
on-demand and
expert sessions,
with discussion
forums
Short Videos
Guides
Manuals
Types of Learning Provided (by delivery method)

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10
Some Examples of Topics that are available on TechSoup
Courses
AI FOR
NONPROFITS
MICROSOFT
CLOUD
SOLUTIONS
DESIGN FOR
NON-
DESIGNERS
GOOGLE
ANALYTICS
STRATEGY OPERATIONS
TECHNOLOGY
FACEBOOK
ADS
TECH
PLANNING
FUNDRAISING
GRANT-
WRITING
PROJECT
MANAGEMENT
FUNDER
ENGAGEMENT
DIGITAL
TRANSFORMAT
ION STRATEGY
CHANGE
MANAGEMENT
SOCIAL MEDIA
MARKETING
BRANDING
FOR
NONPROFITS
DATA
VISUALIZATION
GOOGLE
SUITE
EMAIL
MARKETING
DATA
MANAGEMENT
CYBERSECURI
TY & DATA
PRIVACY
DATA
REPORTING
WEBSITE
STRATEGY
CRM
MIGRATION
DISASTER
PREPAREDNES
S
WEB DESIGN
FOR
NONPROFITS
DIVERSITY &
INCLUSION
AWARENESS
MANAGING A
REMOTE
TEAM
DATA
ANALYTICS
FOR
NONPROFITS
CYBER-
LIABILITY
DESIGN FOR
ANNUAL
REPORTS
DIGITAL
SECURITY
REMOTE TEAM
COLLABORATI
ON
TECH
TRAINING FOR
LIBRARIES
ADOBE FOR
ABSOLUTE
BEGINNERS
SECURITY
SOLUTIONS
WITH
MICROSOFT
CLOUD
MARKETING DATA MANAGEMENT
DATA
AWARENESS
USING POWER
BI FOR
NONPROFITS

11. The Online Blended Training Format
What it is and how we develop it

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Community
of Practice
Network with
nonprofit peers
Instructor-led online live
sessions and on-demand
learning content
Sharing best
practices and
providing feedback
Downloadable &
fillable
Discussion forum
to share work and
ideas
Hands-on learning
tasks and tangible
projects for
implementation
4-8 Weeks
Nonprofit
Experts
Worksheets
& Handouts
Engage-
ment
Project
based
Features of Our Expert-Led Online Blended Training

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Who are the
learners & what
are their needs
What
instructional
strategies to
use & how to
measure
outcome
Work with
SMEs to
develop the
assets &
construct the
course
Launch in the
TechSoup
Learning
Management
System (LMS)
Conduct
evaluation of
knowledge and
impact
How do we develop the training?
Analysis Design
Develop-
ment
Implemen-
tation
Evaluation
With a focus on behavioral change & SMART outcome

14. Examples
What is the learner experience

15. Example 1
AI for Good – How to Get Started with AI for
Nonprofits (May 2023)

16. Example 2
Leveraging your Data for Action (Aug 2023)

17. Why Expert-Led Online Blended Training?
Effectiveness & benefits

18. 18 Copyright © TechSoup Global. All Rights Reserved.
The post-course evaluations of our courses are consistently
high, and we receive great feedback from our learners.
Examples of what other orgs are doing already, practical explanations of complex concepts and landscape, guest speakers working in the field, honest
narration of learning journeys was most useful. ~Learner from AI for Good: How to get started with AI for Nonprofit 301 course
The sessions were packed with information and useful tips. I watched most of them twice. ~Learner from Become a Tech-forward Fundraiser 301 course
Practical tips, suggestions, shared experiences, guidance. ~Learner from Choosing the Right Tech for Nonprofits 301 course
The presenters were excellent. I've already recommended this course to several of my peers and to two folks who do IT risk assessment for annual audits.
~Learner from Cybersecurity and Data Privacy for Nonprofits 301 course
Amazing course with super competent experts! Everyone should take this course! ~Learner from Cybersecurity and Data Privacy for Nonprofits 301 course
Every aspect of the course was useful and engaging. ~Learner from Data Analytics for Nonprofit Staff 301 course
The instructor was the star of the course! Marieke has a wonderful way about her. She is approachable, kind, she makes data intriguing and helps show the
big picture so we could all understand how important the initial steps are to the end goal. I have nothing bad to say about this course because Marieke had a
way of making an online course still have the engaging elements of a nonvirtual course. Also, the breakout sessions were SO HELPFUL (most of the time-
depends on others in group at times). It was a great way to get varying perspectives and see how different organizations collect data and what data they need
to collect. An instructor can only have so many hypothetical or examples situations before the audience starts to lose interest. So, the breakout sessions
were a great way to engage everyone! Thanks for an amazing learning experience. ~Learner from Data Analytics for Nonprofit Staff 301 course

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Aim of TechSoup Learning
To ensuring that nonprofits worldwide benefit long-term from the learning
provided by TechSoup.
Level of knowledge and skills
acquired during the instruction
Level of time-sustained behavioral
change experienced by the learners
and the organizations
Traditional Course Evaluations Kirkpatrick Course Evaluation Method

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Framework
Level
1
Level
2
Level
3
Level
4
Reaction
The degree to which participants find the training favorable, engaging, and relevant to their jobs
Learning
The degree to which participants acquire the intended knowledge, skills, attitude, etc.
Behavior
The degree to which participants apply what they learned during training when back on the job
Results
The degree to which targeted organizational outcomes occur as a result of the training
From the Kirkpatrick Model of Evaluation
Level
1

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Level 1 Reaction
All online blended learning courses since 2021
How useful will this course be to your work?
1
Not useful
3
Very useful
Average = 2.57
How inclined would you be to recommend this course to a colleague?
1
Very unlikely
5
Very likely
Average = 4.22

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Level 2 Learning
All online blended learning courses since 2021
How confident are you on performing a learning objective?
Comparison of pre- and post-course ratings of individual learners
Average improvement of confidence level for each learning objective
1
I have no idea
how to do this
5
I am an expert!
Improvement = 1.07
Pre-course
2.34
Post-course
3.38

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Level 3 Behavior Excel Courses (On-Demand)
(n=58)

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Level 3 Behavior
"It's kind of prompted a curiosity…
TechSoup Excel courses as kind of like
open up a bit of a window in terms of what
are the different things that I can learn."
Excel Courses (On-Demand) (Cont.)
"For me, a lot of time, actually doing
the hands on is where I'm able to retain
information rather than just reading it
through."
"Now we have a better handle on
manipulating the data."
"I pretty much use Excel every day or
most days with my job. I hadn't really
used it prior. … I've just been much
faster at using Excel."
"It was all career development thing –
I wanted to be able to do this task
quicker and easier and more accurately
and that's what it let me do."
"I'd like to learn more about charts, more
detail, pivot table and data modeling
stuff that you know, this just scratches
the surface of what you can do. So I'd
like to learn more about that."

25. Topics covered in Online Blended courses

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AI for
Good: How to
get started
with AI for
Nonprofits
Past Courses
Cybersecurity
and Data
Privacy for
Nonprofits
Social Media
Marketing
Become a
Tech-forward
Fundraiser
Choosing the
Right Tech
for Nonprofits
Nonprofit
Website
Strategy

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Upcoming Courses:
Data Analytics for Nonprofit Staff: Leveraging your Data for Action 301
Learn how to collect, organize, analyze
and tell a story using data
6-week course starting Aug 1, 2023
Special Discount Code to get
$100 discount on the
course: 100WEBINAR

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Upcoming Courses:
Think Like a Designer: A Crash Course in Design Fundamentals for
Nonprofits with Adobe
Learn how to recognize key
concepts, think through the choices you
make, and ultimately, create more
intentional (and effective) designs
6-week course starting Aug 16, 2023
Special Discount Code to get
$100 discount on the
course: 100WEBINAR

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Upcoming Courses:
Unleashing Nonprofit Potential with Technology Strategy
Equip yourself with the tools to ensure the
alignment between technology and your
organization's mission, assess current
strengths and weaknesses, and articulate
technology goals to drive desired outcomes
6-week course starting Sep 12, 2023
Special Discount Code to get $100 discount
on the course: 100WEBINAR

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Upcoming Courses:
Organize your Work: Introduction to Asana Best Practices for Nonprofits
Learn the best practices of using Asana so
that you can take your work & project
management to the next level.
5-week course starting Sep 14, 2023
Special Discount Code to get $100
discount on the
course: 100WEBINAR

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Quick Poll #2 - Aretha to create a zoom poll
What topics are you interested in?
Select all that apply
• AI for nonprofits
• Cybersecurity
• Data analytics
• Design with Adobe software
• Fundraising technology
• Google analytics
• Project management
• Social media marketing
• Tech planning & strategy
• Website development

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Discounts
offered to
group of 5 or
more staff &
volunteers
Staff/
Organization can
choose their own
courses
Staff can take
the courses at
their
convenience
and pace
Certificate of
completion is
given at the
end of the
course
Choose courses
based on your
learning needs
of your job
profile or
organization
need
Group Enrollments
Rates Flexibility Convenience Certificate
Variety

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