This document discusses improving change management and adoption programs using Microsoft adoption resources. It provides an overview of a session that will share insights on using the Microsoft Productivity Score and other tools to track Microsoft 365 consumption and adoption. It will also discuss the Microsoft Service Adoption Specialist Certification and how knowledge of change management and adoption is now required for many IT professional roles. The session aims to provide resources to help people get started in facilitating change management and adoption.

1. IMPROVE YOUR CHANGE MANAGEMENT
AND ADOPTION PROGRAM WITH
MICROSOFT ADOPTION RESOURCES
TRACY VAN DER SCHYFF, SOUTH AFRICA
@tracyvds

2. NASLOV SLIDEA POSTAVITI OVDJE, BIJELA BOJA, MAX 18 pt
SESSION OVERVIEW
With so many dashboards and reports, it's easier than ever to track your Microsoft
365 consumption and adoption, but how do you correct your methods and update
your skills?
In this session Tracy will share insights on:
• Using the Microsoft Productivity Score
• Other tools and resources you'll find invaluable in your journey
• The Microsoft Service Adoption Specialist Certification
Many IT Professional job roles now require the knowledge to facilitate change
management and adoption, this session is sure to get you started.

4. ADKAR
REPORTING
LEARNING
PATHWAYS
ADOPTION
RESOURCES
PRODUCTIVITY
SCORE

5. Consumption
Adoption

6. Consumption Adoption
@tracyvds

7. Mom I waited 3 hours for
you to pick me up from
school. I ended up
walking home!
I don’t understand why
there’s a problem. I left
you a note on the fridge
last night.

9. The only difference
between BIG words
and small words are the
font sizes.
@tracyvds

11. Usage
@tracyvds

15. Analytics
@tracyvds

18. Productivity Score
@tracyvds

24. Resources Demo

25. https://adoption.microsoft.com/
https://teamworktools.azurewebsites.net/tft/#p=1
https://teamsdemo.office.com/#/
https://techcommunity.microsoft.com
https://docs.microsoft.com/en-us/office365/customlearning/champ_o365program
https://lookbook.microsoft.com/
https://techcommunity.microsoft.com/t5/driving-adoption-blog/microsoft-releases-
the-service-adoption-specialist-course/ba-p/313202
Resources SharedMicrosoft Adoption Hub
Microsoft Teams Adoption Guide
Teams Demo
Tech Community
Champions Program
SharePoint Look Book
Service Adoption Specialist Cours

26. TOP 10

27. NASLOV SLIDEA POSTAVITI OVDJE, BIJELA BOJA, MAX 18 pt
THANK YOUhttps://tracyvanderschyff.com | @tracyvds

28. HVALA NA PAŽNJI!