What drives a great intranet user experience? Are we keeping it simple enough for our employees? Is the intranet user experience engaging enough for them to use it excitedly, and not just to complete the task? Intranets have become more than just branding, graphics, leader messages, or news. Enabling employees to find relevant information is a critical use case for intranet success, so developing a consistent user experience is a vital step in deploying a successful Intranet. A resource-limited user experience team often focuses on the client-facing systems. That leaves the internal designs to evolve slowly, often without care or thought. Over time, this creates costs for the organization, as the intranet becomes inept and inhibits the employees from doing critical functions. Enterprise are looking for intranet UX strategies that increase employee productivity, communication, and satisfaction. In this webinar we will capture some key aspects on what it takes to have amazing UX to the employees by just keeping it simple and follow basic usability guidelines. You will learn how to best support your organization, enable employee communication, and increase employee productivity and satisfaction by improving the intranet’s usability. The webinar discusses the following in details: • Intranet UX: An Introduction • Understanding employees' needs, workflow, and tasks • User-focused intranet design process • Redesigning an intranet and catalysts for redesign • Design Trends & Best Practices

1. Intranet UX – Keep it Simple. Keep
it Interesting
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2. Session Speaker

3. Who We Are
IT solutions company
making information
actionable for the
enterprises in the
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Collaborative and
Analytics solutions
leveraging pre-built
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Cloud,
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Mobility,

4. Agenda
Facts and figures on intranet usage pattern
Common mistakes people do while designing intranet
How to make intranet design, interesting
Sample Design Patterns
Intranet UX – Introduction

5. Conceptualizing Intranet
are always very tricky when
it comes for our own
company, because
generally we ignore
intranets and think it’s a
subset of our parent
website.

6. Why intranets often fail?
Top Management
decides what is
needed and how it is
to be done?

7. Intranet team…. Are you kidding ?
You need a dedicated
team, why…. Just pull
one of developer from
project and ask him to
code part time

8. Team structure
Company
CEO/Director
Project Manager
IT Head
Technical Head/
Chief Architect

9. Team structure

10. But then what about Employees ?
“They will get used to the new UI”
“All we need is to compare with industry and if its service
based IT firm, we need to showcase to others and get
business”

11. Where is UX guy?
You mean UI Designer
We can pitch him after coding is done, or
ask him suggestions on colors and fonts
to be used
and Process, Strategy, Goal ?
Phase 2, let’s roll this up ASAP

12. Employee Voice
“When somebody tells me that
answer is on the intranet my heart
sinks. I know I’ll never find it”
Fact is that in some companies,
intranet is seen as the last resort

13. Common mistakes people do while
designing intranet
Adding Company news and announcement
Forget Navigation, Information Architecture, only thing that matters is corporate branding
Including internal Apps and important links without proper grouping
Departments not categorized properly
Content is not updated regularly
Users not able to go back to parent page after he/she is inside 3rd or 4th level
Employees unable to search whatever he/she is looking for.
Intranet looking more of a company brand image than being of any usefulness to employees
Too much of interference from Senior Management during the design phase.
More emphasis goes in making the site jazzy, elegant, beautiful and rich

14. How can it be improved?
40%
35%
10% 10%
5%
Better content
organization and
classification
Easier to find
information
Clear intranet
strategy
Get rid of out-
of-date
content
Knowledge
Sharing needs
to improve

15. How intranet is used?
50%
25%
12%
10%
3%
Find Staff Policy and
Procedures
Find Forms Employee
Benefits
Organization
News

16. How to make intranet interesting?
• Define user groups and start to talk to
employees personally, asking them about the
intranet and what they generally access &
how
• This will help you get a checklist of what can
go in intranet to make it interesting
• Record the session
1. Involve Employees and let UX team lead the show
• Get employees to participate in card
sorting and task testing activities for your new
intranet
• In Card sorting session, participants organize
topics into categories that make sense to them
and they may also help you label these groups.

17. How to make intranet interesting?
• Offering a sneak peek into the new intranet can
relieve wariness and spark excitement. Creativity
and fun will go a long way here.
• Run a intranet naming competition
• Run logo making competition
2. Build hype with pre-launch teasers

18. How to make intranet interesting?
3. Test your design/wireframe with employees
• This is important to have your design
verified with employees at early stage
• The feedback gathered from this mid-
project testing can validate new design
ideas and help designers learn whether
they are going to solve users’ problems,
whether they are targeting these
problems without fully resolving them

19. How to make intranet interesting?
4. Employee centered news
• What’s the most popular type of
news on intranets? News about
employees.
• Allow them to publish blogs, stories,
jokes

20. How to make intranet interesting?
• Reduce the effort required for users to
fill in their profiles
• Ensure the people directory shows rich
data and connections
• Enable personalized news delivery
based on group membership
5. Pre-Populate Employee’s profile photo

21. How to make intranet interesting?
• This will create enthusiasm among
employee
• Also allow them to upload pictures
to make it even more interesting
6. Publish celebrations and internal events regularly

22. How to make intranet interesting?
7. Have photo of the day or idea contest
• Again this will make the intranet even
more interactive and more user
focused
• Also track the IDEA if its good and
make it work

23. How to make intranet interesting?
8. Have your own Classifieds
• This will be good for a big
companies wherein employees can
post items they want to sell or buy
and things can be easy for them

24. How to make intranet interesting?
9. Keep Suggestion box and track it
• Keep a suggestion/feedback box and
most important take action to it.
• For example employee suggests “Why
can’t we have car pooling initiative in our
company”
• Take action and keep the employee
posted with a timeline

25. How to make intranet interesting?
• Keep the Apps which are important
ones and those which employees
use it regularly or want to use it
regularly
10. Keep apps like timesheet, claims, travel, leave application,
project tool ONLINE

26. How to make intranet interesting?
11. Mobilize your intranet and allow intranets to work outside office
• Mobilizing will save lots of
time especially for managers
who want to approve

27. Sample Design Patterns

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