Making intranets work (for communicators)

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The slides from a 1.5 hour workshop given at the IABC "Communicators Day Out" conference held in Sydney on 23 November 2007.

Technology Business

Making intranets work (for communicators) James Robertson, Step Two Designs (jamesr@steptwo.com.au)

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Intranet Review Toolkit ,[object Object],[object Object],www.IntranetReviewToolkit.org

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The evolution of intranets ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Intranets are an important internal communications channel

“ Management Communication” • Communication World • March-April 2005 • pp 18-22

Staff, however, are not coming to the intranet just for news …

… they are looking for a specific piece of information …

… or they want to complete a specific task

An intranet will only be used if it is useful

Start by making the intranet more useful, comms benefits will follow

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"Setting out to create a joyful intranet experience, the team at Swiss Mobiliar focused on usability and user experience throughout the redesign. The result is a site that lets users find content and company expertise, connect with others, and enjoy a personalized site experience,” said usability expert Jakob Nielsen about the Mobiliar intranet. In his presentation, Björn shows which UCD methods lead to success and should be applied in intranet projects. Presented by Björn Böller, 22 May at Intranätverk 2013.

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What drives a great intranet user experience? Are we keeping it simple enough for our employees? Is the intranet user experience engaging enough for them to use it excitedly, and not just to complete the task? Intranets have become more than just branding, graphics, leader messages, or news. Enabling employees to find relevant information is a critical use case for intranet success, so developing a consistent user experience is a vital step in deploying a successful Intranet. A resource-limited user experience team often focuses on the client-facing systems. That leaves the internal designs to evolve slowly, often without care or thought. Over time, this creates costs for the organization, as the intranet becomes inept and inhibits the employees from doing critical functions. Enterprise are looking for intranet UX strategies that increase employee productivity, communication, and satisfaction. In this webinar we will capture some key aspects on what it takes to have amazing UX to the employees by just keeping it simple and follow basic usability guidelines. You will learn how to best support your organization, enable employee communication, and increase employee productivity and satisfaction by improving the intranet’s usability. The webinar discusses the following in details: • Intranet UX: An Introduction • Understanding employees' needs, workflow, and tasks • User-focused intranet design process • Redesigning an intranet and catalysts for redesign • Design Trends & Best Practices

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