Better understand how you can build your digital hub powered by SharePoint Online. We’ll dive into how Hub Sites, Communication and broader team sites can support with your digital workplace strategy https://www.meetup.com/New-York-Enterprise-Collaboration-Meetup/events/253764356/

1. Better understand how you can build your digital hub powered by SharePoint
Online. We’ll dive into how Hub Sites, Communication and broader team sites can
support with your digital workplace strategy
Presented by Kanwal Khipple (@kkhipple)
NYC Microsoft
Enterprise
Collaboration
February 5th, 2019
TIPS ON DESIGNING A DIGITAL HUB

2. YOUR DIGITAL WORKPLACE

3. Rolling out #office365 does not mean you have a digital
workplace

4. THERE ARE FINANCIAL BENEFITS
Infrastructure cost savings, pay per user per month, price bundling, automatic scale and much
more…

5. NO MORE TECHNOLOGY UPGRADES…
It is more challenging to meet modern expectations on legacy technology. By leveraging cloud
technology you no longer need to upgrade.

6. INNOVATION BENEFITS ARE MORE INTERESTING…
Continually improving experiences, continuous rollout of new capabilities, continued integration
with more technologies, and much more. (https://roadmap.office.com)

7. WHAT IS A DIGITAL WORKPLACE?
Important to understand that a Digital Workplace is how people work today with technology
driven change

8. WHAT SUCCESS LOOKS LIKE
Being able to work the way you want and making the transition between services seamless

9. VISION
ROADMAP
METRICS
EXPERIENCE
ORGANIZATIONAL CHANGE
PROCESSES
CONTENT
TECHNOLOGY
What we are going to cover today

10. SPEAKER | AUTHOR | SUPER GOOD LOOKING
KANWAL KHIPPLE, CEO
@kkhipple
bit.ly/linkedinkk
2014 2015

11. VISION
ROADMAP
METRICS
EXPERIENCE
ORGANIZATIONAL CHANGE
PROCESSES
CONTENT
TECHNOLOGY
What we are going to cover today

12. DESCRIBE SUCCESS IN DIGITAL WORKPLACE
TIP ensure cross-functional
stakeholders are well represented
TIP ensure key champions have an
opportunity to provide insights
into what’s important to them
TIP define a vision that articulates
priorities
The vision describes the future state of the digital workplace and how it will benefit all
stakeholders.
LEADERS
EMPLOYEES
Connect
Contribute Learn
Trust
Empower Lead
Networks
Reward Innovate
ORG

13. Empower employees to be productive and engage
with their peers through an integrated employee digital
experience
OUR VISION

14. PAIN POINTS
ADOPTION
Too many tools - Not sure what to use when
No formal training/support (only peer-to-peer support)
Lack of governance
SELF-SERVE – COMMUNICATION &
COLLABORATION
Self-management of workspaces is not available
Client/Project Knowledge not shared across
regions/teams
Lack of collaboration between teams
Lack of best practices for documents management
Frequency of the various pain points we’ve heard. Dominated by Culture, Adoption & Training
frustrations, followed by Workplace Communication & Collaboration.
Automate
Collaboration Digital Hub
Intelligent Search
Adoption
Self-Serve
(Communication &
Collaboration)
Technology
Enablement

15. OUR USERS, OUR EXPERIENCE
Understanding needs from our users perspective guides our priorities
Theodore,
Connector
Kyle,
Collaborator
Judy,
Consumer
Eva,
Contributor
John,
Communicator

16. OUR USERS, OUR EXPERIENCE
TIP gather champions and run a workshop to
define personae
TIP understand their frustrations, key goals and
user needs
TIP capture current state and future state needs
TIP capture their interact touch points across the
digital hub
Understanding needs from our users perspective guides our priorities

17. It would be great to find content easily over the Intranet
using search and be able to access work related
documents and materials while I am out of the office
GOALS
Create work related documents
efficiently with reference to existing
documents and templates.
EXPECTATIONS
Consolidate personalized
mechanism to find relevant
content. Personalized
communication/notifications.
FRUSTRATIONS
Difficult to sift through search
results / documents to find the
relevant documents, and lack of
communication relevance to his
work.
“
KEY CHARACTERISTICS
Age
Occupation
Education
Family
Location
41
Field Employee
Bachelor’s Degree
Married
Canada
FUTURE STATE
OUTLOOK
SHAREPOINT
ONEDRIVE
TEAMS
YAMMER
CURRENT STATE
OUTLOOK
SHAREPOINT
ONEDRIVE
TEAMS
YAMMER
Judy
Consumer Persona
Straight Focused independent
ATTRIBUTES
TECHNICAL PROWESS
TECH. AVOIDANCE
ONLINE EXPERIENCE
SOCIAL
DRIVE
TOUCH POINT CHANNELS
Phone Website
Speech Chat
Mobile App
Goal Oriented

18. VISION
ROADMAP
METRICS
EXPERIENCE
ORGANIZATIONAL CHANGE
PROCESSES
CONTENT
TECHNOLOGY
What we are going to cover today

19. USER NEEDS
all requirements are important, but they are prioritized to deliver the greatest and most
immediate business benefits early
TIP split up champions per
personae
TIP what functionality do users
need
TIP understand their frustrations,
key goals and frustrations

20. USER STORIES
Capture user needs by personae. Answer the who, what and the why
As a who are you?
I want to… what is your need?
So that… why is it important to you?
John
Find all relevant documents
from a
unified search
I can quickly review the information
and determine what I can reuse or
reference in my work
flip

21. Workshops and discussions have helped us prioritize and plan out key activities for the next quarter
USER NEEDS
0
5
10
15
20
25
30
35
Adoption as a
Service
Digital Hub Intelligent Search Knowledge Sharing Team Cooperation

22. MoSCoW Encourage
participation &
prioritize user needs
M ust have
S hould have
C ould have
W on’t have

23. PRODUCT ROADMAP
As we unearth requests, we will align them based on priority and business value
CORE
COMPONENTS
CONTENTS
2018 Q1 Q2 Q3 Q4
R1 R2
OFFICE 365
BETA PILOT
TOP NAVIGATION
SOLUTION FRAMEWORK
INFORMATION ARCHITECTURE
OOTB BRANDING RESPONSIVE DESIGN
INFORMATION ARCHITECTURE
PAGE LAYOUTSHOME PAGE
TOP NAVIGATION
FOOTER
HERO SLIDER
EMPLOYEE SPOTLIGHT
STAFF DIRECTORY
RESPONSIVE DESIGN
SPOTLIGHT PAGES
SITE DESIGNS HUB SITES PAGE TEMPLATES? ???

24. Empower employees to be productive and engage with their peers through an integrated employee digital experience
DIGITAL TRANSFORMATION ROADMAP
SELF SERVE DIGITAL HUB AUTOMATE
COLLAB
INTELLIGENT
SEARCH ADOPTION AS
A SERVICE
Empower
employees to
manage and
create teams
Measure and
improve
employee
success
Automate
repetitive tasks
Inform and
engage
employees
Deliver smart
results based
on how you
work

25. BUSINESS OBJECTIVES
TIP leverage mind mapping to broke down into
much more specific objectives through
stakeholder participation
Where is the business prioritizing their investments and teams
TIP understand how a solution or technology
benefits the organization and what business
objectives it helps to meet

26. DIGITAL WORKPLACE PLANNING…
Intranets
Extranets
Departmental Portals
Functional Areas
Project Group Sites
Team Group Sites
Enterprise Social Network
Document Management
Records Management
And much much more….
Intranet planning is a small part of your broader digital workplace planning.

27. VISION
ROADMAP
METRICS
EXPERIENCE
ORGANIZATIONAL CHANGE
PROCESSES
CONTENT
TECHNOLOGY
What we are going to cover today

28. ANALYTICS…
The trend for surfacing more actionable analytics to teams, and users will continue.
TIP educate content owners on the metrics
they have available
TIP ensure metrics have clear actionable next
steps

29. ANALYTICS…
http://Office365Metrics.com contains guidance on ways to measure Office 365 & samples
of common business impacts it can drive.
TIP ensure everyone understand what metrics
that are available in Office 365 and Azure
TIP align metrics based on your business
impacts
TIP define baseline by capturing metrics prior
to your launch

30. ANALYTICS…
Far more is tracked today than ever before, and better reporting is continually being made
available to help make sense of all this data.
TIP take advantage of Power BI adoption
content pack for the initial launch of your
portal
TIP review 70+ activities that are tracked and
accessible via the Audit Log search
functionality

31. ANALYTICS…
Workplace Analytics is already making digital workplace KPI’s part of key executive decision
making to drive better results for many organizations.
TODAY

32. Give you guidance and recommendations to successfully measure & share
the business impact and value of Office 365 http://Office365Metrics.com
DOWNLOAD TO MEASURE
BUSINESS IMPACT & ROI OF
OFFICE 365 WHITEPAPER

33. VISION
ROADMAP
METRICS
EXPERIENCE
ORGANIZATIONAL CHANGE
PROCESSES
CONTENT
TECHNOLOGY
What we are going to cover today

34. INCORPORATE THE SUITE BAR
Design to take full advantage of the platform. Don’t ignore the power and benefit that the
suite bar provides between notifications and quick navigation.
LARGE
MEDIUM
SMALL

35. NAVIGATING BETWEEN APPLICATIONS
While many Intranets build out quick access or app launchers this is in O365
already. Whatever we build should compliment this and not look to replace it.

36. OFFICE 365 SUITE BAR
TIP educate users that Office 365 and
SharePoint labels are there to
communicate what applications they
are using.
TIP configure Office 365 logo to
direct users to the intranet no matter
where they are
TIP leverage Settings menu to enable
configuration for your custom
applications instead of building
another settings menu
Global navigation that provides access to key applications, settings and user profile

37. OFFICE 365 APP LAUNCHER
• TIP leverage Office 365 App Launcher
rather than building your own
• TIP schedule and record training to
guide users how to personalize
applications
• TIP add organization approved
applications and make them available in
users app launcher
• TIP educate users that they can easily
access confidential documents that can
be confident
Enabling users to leverage Office 365-based, 3rd party and in-house applications

38. MODERN NAVIGATION…
Microsoft is provided top and bottom configurable area’s for you to implement consistent
navigation patterns
TIP ensure the experience benefits
multiple scenarios as they are consistent
across site collections
TIP ensure the experience benefits
organizations, teams and individuals as
well as provides a search based experience
TIP take into consideration OOTB and
custom navigation scenario (left hand, top
nav, hub site nav, app launcher)

39. SEARCH BASED NAVIGATION…
While structured and managed navigation is still valid in today’s world it is also important
to improve navigation with powerful capabilities like search.

40. SEARCH ENHANCEMENTS
TIP encourage users to leverage
predictive search results
TIP customize filters to enable users
to get specific search results
TIP encourage users to search for
content-related metadata
Providing the ability to define custom entities and customize their display

41. GLOBAL SEARCH
Users will have the ability to search for content and people throughout in Office apps
SOON

42. NEW DESIGNS & TEMPLATES…
The ability to add custom themes, set a default site design, add additional site designs,
scope site designs to users, and more!

43. BRANDING
TIP keep customizations minimal to
colors (CSS-driven)
TIP leverage Site Designs to apply font
color & background color
TIP no need to build a custom master
page
TIP works well for team sites
Bringing some character to your team sites

44. CREATIVE DESIGN
TIP leverage modern SharePoint UX
rather than build custom
TIP leverage Site Designs to apply font
color & background color
TIP limit custom fonts to Headings
TIP no need to build a custom master
page
TIP leverage for your intranet
Bringing your brand to life

45. SHAREPOINT MOBILE APP
TIP unable to customize the brand
TIP extensibility is not yet availability
Take your intranet with you to stay connected and informed about important content,
news, sites and people while on the go – for those in-between moments.

46. VISION
ROADMAP
METRICS
EXPERIENCE
ORGANIZATIONAL CHANGE
PROCESSES
CONTENT
TECHNOLOGY
What we are going to cover today

47. MICROSOFT TEAMS
TIP use General channel for onboarding
and guiding new members
TIP try to facilitate one Subject per
Conversation thread to keep everyone
focused
TIP create channels that for broader
team goals rather then a specific topic
TIP create tabs to connect and
streamline experience for users
Your productivity portal

48. YAMMER
TIP create groups based on specific
topics or use cases
TIP dedicate community managers
TIP encourage lessons learned are
shared with perspective teams
Bring your own drink to the water cooler 

49. ADOPTION CAMPAIGN
TIP capture all user-drive adoption
requests
TIP create CoE to store all material
TIP dedicate one adoption lead per
2500 employees
TIP schedule frequent check-ins
TIP measure, test and repeat
Map out adoption needs in a clear plan
JUL 2018 AUG 2018 AUG 201

50. PEOPLE RECOGNITION
Finding ways to recognize employees and their accomplishments

51. SHARED STORIES
Building champions in an organization starts by encouraging and sharing failures

52. LEADERSHIP MESSAGING
Enabling your champions and leaders to connect with employees.

53. VISION
ROADMAP
METRICS
EXPERIENCE
ORGANIZATIONAL CHANGE
PROCESSES
CONTENT
TECHNOLOGY
What we are going to cover today

54. MICROSOFT POWERAPPS
TIP leverage PowerApps for small
tasks
TIP replace InfoPath forms with
PowerApps
TIP keep PowerApps simple
Simplify business process requests

55. METADATA FOR MODERN PAGES
Ability to customize site and news page-related metadata
SOON

56. PAGE APPROVAL
Simply name your flow, add the person who will approve your page, save it as a draft, submit for approval.
Once approved, the page status gets updated to “published” and is visible to your intended readers.
SOON

57. FORMS & PROCESSES…
PowerApps Web Part can make it easy to add PowerApps to a page for many common form
scenarios throughout your Intranet, teams and sites.
SOON

58. MICROSOFT FLOW
TIP automate simple and complex
workflows
TIP leverage to integrate with
applications
Automate your life

59. ENGAGING SOLUTIONS…
As team and departmental news increases we want to ensure our digital hub is helping by giving a broader
view of that important information. You should be integrating team news on your homepage design ASAP.
TODAY

60. VISION
ROADMAP
METRICS
EXPERIENCE
ORGANIZATIONAL CHANGE
PROCESSES
CONTENT
TECHNOLOGY
What we are going to cover today

61. TEAM SITES
TIP encourage others to share
knowledge sharing they have learned
from peers
TIP create pages for focused topics
rather than creating sub sites
Working together towards a goal

62. COMMUNICATION SITES
TIP make the objective clear to
inform in an open community so it
inspires future leaders
TIP encourage creative content
contributions
TIP have community leaders guide
contributors with content and image
tips
TIP recognize contributors and
inspire new contributors monthly
Engaging with like-minded community members

63. NEW HUB SITES & TEMPLATES…
Team sites and communication sites will roll up into hub sites. This allows modern rich sites
for all but the homepage and special situations.
TODAY

64. CONTENT OVER TIME…
The modern digital workplace and Intranet has a continually increasing number
of digital spaces or ‘sites’ where content is stored and shared.

65. HUB SITES
TIP use hub sites when team sites
are similar
TIP review team site ownership as
they can connect to any hub
TIP search, branding and navigation
are common
Bringing teams together

66. PLANNING HUB SITES
Have questions on what you need to consider when planning hub sites? Read Microsoft’s
Hub Site Planning guide https://aka.ms/PlanningSPhubsites
SETTING THE STAGE
Ability to model your site as relationships (via links) rather than hierarchy or ownership
GETTING STARTED
Hub sites give you shared navigation and brand, roll-up of content and search as well as a home destination for the
hub
WHAT SHOULD BE A HUB SITE?
Start with answering who is your audience and what do they need to accomplish and how do the people who need
the information get their work done?
HOW SHOULD I ORGANIZE MY HUB SITE?
Creating a hub site must be done by the global or SharePoint admin in Office 365, planning, managing and
organizing the hub site is the responsibility of the hub site owner
And more…

67. KIDS
BUILD COMMUNITIES
Take advantage of moving towards a flat-hierarchy in terms of your SharePoint architecture
KEY ORGANIZATIONAL FUNCTIONS
(EXAMPLE, HR, Finance, Public Relations,
Legal, IT, Comms)
LOCATIONS
(EXAMPLE, Sales regions, location based
offices)
SUBSIDIARY/PORTFOLIO/SUBDIVISION
(EXAMPLE, Product line, legal projects,
communities)
HR
EU SALES
TRAVEL
PROGRA
MS
NEW
HIRES
REWARDS
HR
BENEFITS
PLANNING
LONDON MADRID
PARIS
NEW
MARKETS
SENIOR
QUESTS
SPECIAL
INTEREST

68. ARCHITECTURE
How your sites are organized changes going forward
TIP classic publishing still has a place
for your custom portals
TIP modern sites (communication,
teams) are really improving but
customization is limited
TIP flat hierarchy directly simplifies
and impacts governance

69. INTRANET PLANNING…
Over 100 pages of Intranet & O365 guidance at
http://Office365Intranets.com
MOBILE EXPERIENCE
Provides the Intranet to employees
anywhere at anytime, and on any device.
ENTERPRISE SOCIAL
Integrate and enhance from
commenting to interactive
polls.
VIDEO
Storage, conversion
and optimized
playback of video.
FORMS
Providing
rich forms.
ENGAGING SOLUTIONS
Foster engagement with
compelling solutions to business
challenges.
SHARED STORIES
Giving employees a voice
and way to share with the
organization.
NEWS & PAGES
Keeps employees informed
by targeted, easy to publish
articles.
LEADERSHIP MESSAGING
Amplifies reach and impact of leader
communications.
EVENTS
Shared calendar experiences to stay
up to date on corporate and
divisional events.
PEOPLE
RECOGNITION
Celebrating
talent/connecting people
within the organization.
PEOPLE SEARCH
Intuitive, intelligent and
modern people search
experiences.
CONTENT SEARCH
Powerful full text search available
across the entire Intranet and in
specific collections.
TOOLS & QUICK
ACCESS
Accessible and rapid access
with single sign on to key
tools/apps.
FLEXIBLE
NAVIGATION
Powered by metadata, site
structure or search.
INFORMATION ARCHITECTURE
Foundational for the Intranet and ECM and includes site, file, and sensitive data
classification, planning and defining audiences, site templates, page templates, content
types and much more.
ACTIONABLE
ANALYTICS
Provide actionable
insights based on usage.

70. VISION
ROADMAP
METRICS
EXPERIENCE
ORGANIZATIONAL CHANGE
PROCESSES
CONTENT
TECHNOLOGY
What we are going to cover today

71. SHAREPOINT SITE CREATION EXPERIENCE…
While this is a powerful new capability that works great for many smaller orgs,
but for governance and navigation you may need and want more structure.

72. MANAGE PROVISIONING…
By centralizing and governing the creation of ‘spaces’ or sites we can improve content
organization drastically with things like default metadata and templates.
TODAY

73. Want to spark a conversation within Teams for every News
article? Just add the News connector!
1. Right-click any Microsoft Teams channel,
2. click Connectors, and then
3. add SharePoint News.
POST ALL YOUR TEAM NEWS INTO MICROSOFT
TEAMS AUTOMATICALLY
You can also post each news article to your team automatically, to drive visibility and
engagement. Each article generates a conversation within the selected Microsoft Teams channel.
TODAY

74. MULTI GEO SUPPORT…
Multi-Geo search and services stores data locally in a region and ensures data remains in
that region if desired. Combine this with site level conditional access.
SOON

75. WEATHER COMPONENT
allow authors to configure showing the web part to show weather information provided by MSN
Weather for a given location.
TODAY

76. ENABLING NEW VIDEO EXPERIENCES…
From inserting and offline viewing, to subtitles and captions, these Video experiences are always
undergoing constant innovation and greater integration.
TODAY

77. MICROSOFT TRAINING SERVICES
Ability to surface Microsoft Training content directly within SharePoint
SOON

78. AUDIENCE TARGETTING
you can better define what news articles and pages appear on the home experience of your site
by configuring what is visible to specific groups

79. NEW MICROSOFT PLANNER INTEGRATIONS
This is Planner for the team as a full-page app. Simply click New > Plan, and start
managing team tasks right inside the SharePoint user experience.

80. STARTER KIT
This is a solution designed for SharePoint Online to inspire you for your own customizations.
https://github.com/SharePoint/sp-starter-kit
OBJECTIVES
Automated provisioning of simple demo content within a
communication site
Automated provisioning of the whole solution to any
tenant within minutes
Automated configuration of Site Scripts and Site Designs
at the tenant level using the PnP Remote Provisioning
engine
Implementation of different customizations for SharePoint
Online
Usage of Office UI Fabric and reusable PnP SPFx controls
within the customizations

81. Whether you are moving from a file share, legacy system, previous version of SharePoint,
or another Office 365 tenant – being successful requires a practical understanding of what
to do, and what not to do. http://SharePointMigrations.com
DOWNLAOD FOR GUIDANCE
AND RECOMMENDATIONS TO
SUCCESSFULLY PLAN AND
EXECUTE YOUR SHAREPOINT
MIGRATION

82. VISION
ROADMAP
METRICS
EXPERIENCE
ORGANIZATIONAL CHANGE
PROCESSES
CONTENT
TECHNOLOGY
What we are going to cover today

83. WHY CULTURE
Iterative and just in time approach to adoption

84. COMMUNICATION
COLLABORATIONPRODUCTIVITY
Groups Teams
YOUR ROLE AS A PRODUCT MANAGER
• TIP follow the office 365 roadmap (roadmap.office.com)
• TIP follow the techcommunity (https://techcommunity.microsoft.com)
• TIP major release every 2 years
• TIP 4 minor releases every year
• TIP build a visual roadmap of product features
You managing a product not a set of projects

85. DIGITAL WORKPLACE PLANNING…
Intranets
Extranets
Departmental Portals
Functional Areas
Project Group Sites
Team Group Sites
Enterprise Social Network
Document Management
Records Management
And much much more….
Intranet planning is a small part of your broader digital workplace planning.

86. My twitter handle is @kkhipple and I work at
Thank You!
Organizers, Sponsors and You for making this possible.
75+ SharePoint Presentations @ Slideshare.Net/kkhipple
When to Use What Whitepaper @ WhentoUseWhat.com
Intranets w/ Office 365 Whitepaper @ Office365Intranets.com
External Sharing w/ Office 365 Whitepaper @ Office365Extranets.com
and more!
Message Me On LinkedIn or Email Kanwal@Khipple.com
SPEAKER | AUTHOR | SUPER GOOD LOOKING