1. Toby Ward is the founder of Prescient Digital Media, an intranet consulting firm that has been providing intranet expertise for 17 years. 2. Prescient Digital uses a dedicated 14-16 month methodology for intranet redesign projects that includes assessment, requirements gathering, planning, design, and deployment phases. 3. A key part of the methodology is developing personas to understand the goals and needs of different user groups to ensure the intranet design is employee-centric. Information architecture, wireframes, and user experience flows are developed based on the personas.