The document discusses intranet design strategies for corporate communications. It covers Delvinia's approach to intranet design, which includes understanding employee needs through research, observing behaviors, and analyzing findings. The document also discusses common design challenges, best practices for information architecture, interaction design, and aesthetic design. It emphasizes the importance of collaboration, adoption, measurement, planning, engagement and governance for intranet success.

1. INTRANETS FOR CORPORATE COMMUNICATIONS September 13, 14 th , 2010 Intranet Design Strategies

4. INTRANET DESIGN STRATEGIES About Delvinia Online Research Community 160,000+ Canadians 300+ profiling variables Digital Design Data Collection Analytics + Insight

5. INTRANET DESIGN STRATEGIES About Delvinia 1998 1999 2002 2001 2000 2005 2004 2003 2006 2007 2008 2009 2010

6. What we try and avoid …. INTRANET DESIGN STRATEGIES About Delvinia

7. INTRANET DESIGN STRATEGIES About Delvinia … by listening to customers.

8. WHO ARE THE CUSTOMERS OF AN INTRANETS? INTRANET DESIGN STRATEGIES About Delvinia BOARD DIRECTORS BUSINESS LINES SALES FORCE FRONT LINE STAFF LOCAL OFFICES CONTRACTORS __________________ YOUR EMPLOYEES

10. INTRANET DESIGN STRATEGIES Our Approach to Design The first step is to understand everything we can about your employees. Self-Reported Needs Tasks & Work Flows Environment Technology Actual Behaviour User Requirements

11. INTRANET DESIGN STRATEGIES Our Approach to Design Listen

12. Observe INTRANET DESIGN STRATEGIES Our Approach to Design

13. Ask INTRANET DESIGN STRATEGIES Our Approach to Design

14. Analyze INTRANET DESIGN STRATEGIES Our Approach to Design

15. “ I want to know who everyone is and what everyone does. For example, different people in Procurement are responsible for different things so how do you know who to send the invoice to? ” Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean commodo ligula eget dolor. Aenean massa. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec quam felis, ultricies nec, pellentesque eu, pretium quis, sem. Nulla consequat massa quis enim. Donec pede justo, fringilla vel, aliquet nec, vulputate eget, arcu. In enim justo, rhoncus ut, imperdiet a, venenatis vitae, justo. Nullam dictum felis eu pede mollis pretium. Integer tincidunt. Cras dapibus. Vivamus elementum semper nisi. Aenean vulputate eleifend tellus. Aenean leo ligula, porttitor eu, consequat vitae, eleifend ac, enim. Aliquam lorem ante, dapibus in, viverra quis, feugiat a, tellus. Phasellus viverra nulla ut metus varius laoreet. Quisque rutrum. Aenean imperdiet. Etiam ultricies nisi vel augue. Curabitur ullamcorper ultricies nisi. Nam eget dui. Etiam rhoncus. Computer Access Intranet Use Digital Adoption low high low high low high Susan, Marketing Manager INTRANET DESIGN STRATEGIES Our Approach to Design NEEDS Quick, direct access to brand assets such as logos, fonts, printing specs and templates Checklist for brand compliance Self-guided ”onboarding” educational tool Notification of changes to most assets Access to existing approved collateral

16. INTRANET DESIGN STRATEGIES Our Approach to Design Employee needs are mapped against business objectives to define your intranet approach. Intranet Strategy Digital Behaviour Employee Profile Goals & Needs Business Objectives Corporate Readiness Communication Priorities

17. INTRANET DESIGN STRATEGIES Our Approach to Design Discovery & Planning Creative Development Technical Development QA, UAT & Launch Experience Design 1. 2. 3. 4. 5. Understand the current landscape, employee needs and desired state. Research Findings Strategic Plan Project Brief Work Back Schedule Measurement Plan Requirements Site Map Wireframes Functional Specification Technical Specification Creative Concepts Template Layouts Graphical Assets Copy Deck Support Services Setup Site Build Content Entry / Migration Architect the experience balancing employee goals with business objectives while delivering on the vision. Bring the experience to life with an engaging user interface design and copy that establishes the tone of the site. Develop front-end interface, back-end and database. Populate with content and integrate web analytics tracking tools. Review the built site to ensure if functions correctly and roll out to test group. QA User Acceptance Testing (UAT) Security Testing Site Monitoring GOALS DELIVERABLES VALIDATE & OPTIMIZE Follow a Methodology: Iterative Process

19. INTRANET DESIGN STRATEGIES Experience Design Strategies Customer Insights Intranet Strategy User Experience Design The second step is architecting and validating the experience with employees.

20. Design Considerations Information Communication Self-service Sharing ▼ INTRANET DESIGN STRATEGIES Experience Design Strategies Structure for people not the organization Provide multiple access points Deliver relevant information based on role, location, interests Serve-up related content Howard Hughes Medical Institute

21. Design Considerations Information Self-service Sharing INTRANET DESIGN STRATEGIES Experience Design Strategies Deliver timely and relevant news – industry, company, business unit, people Communication ▼

22. Design Considerations Information Self-service Sharing INTRANET DESIGN STRATEGIES Experience Design Strategies Deliver timely and relevant news – industry, company, business unit, people Aggregate news feeds Communication ▼ Jet Propulsion Laboratory

23. Design Considerations Information Self-service Sharing INTRANET DESIGN STRATEGIES Experience Design Strategies Deliver timely and relevant news – industry, company, business unit, people Aggregate news feeds Highlight new or time-critical information Communication ▼

24. Design Considerations Information Self-service Sharing INTRANET DESIGN STRATEGIES Experience Design Strategies Deliver timely and relevant news – industry, company, business unit, people Aggregate news feeds Highlight new or time-critical information Solicit ideas; support 2-way conversations Communication ▼

25. Design Considerations Information Self-service Sharing INTRANET DESIGN STRATEGIES Experience Design Strategies Support everyday tasks Communication ▼ ▼

26. Design Considerations Information Self-service Sharing INTRANET DESIGN STRATEGIES Experience Design Strategies Support everyday tasks Move offline processes online Communication ▼ ▼

27. Design Considerations Information Self-service Sharing INTRANET DESIGN STRATEGIES Experience Design Strategies Support everyday tasks Move offline processes online Recognize different work styles, preferences Integrate tools and training Communication ▼ ▼

28. Design Considerations Information Self-service Sharing INTRANET DESIGN STRATEGIES Experience Design Strategies Support everyday tasks Move offline processes online Recognize individuality – different work styles, preferences Integrate tools and training Communication ▼ ▼

29. Design Considerations Information Self-service Sharing INTRANET DESIGN STRATEGIES Experience Design Strategies Build a sense of community Communication ▼

30. Design Considerations Information Self-service Sharing INTRANET DESIGN STRATEGIES Experience Design Strategies Build a sense of community Facilitate conversations Communication ▼

31. Design Considerations Information Self-service Sharing INTRANET DESIGN STRATEGIES Experience Design Strategies Build a sense of community Facilitate conversations Demonstrate brand values & celebrate brand culture Communication ▼

34. Cluttered Design INTRANET DESIGN STRATEGIES Common Design Challenges Look to public sites for presentation ideas that elegantly control the display of information. TABS ACCORDIAN FAT FOOTER CAROUSEL

35. Multiple Platforms INTRANET DESIGN STRATEGIES Common Design Challenges User performance declines significantly when people attempt to access a general-purpose website—one that’s desktop-targeted—from a mobile device. Source: Intranet Design Annual 2010, Nielsen Norman Group MITRE Cross-Platform Mobile Application JPL iPhone Application

37. Think Holistically INTRANET DESIGN STRATEGIES Design Best Practices Interface Design Aesthetic Design Information Design How information is presented and organized on the site. The overall visual look and feel of the site. How the user interacts with the site.

39. Establish Relationships INTRANET DESIGN STRATEGIES Design Best Practices Elements that are physically close together are seen as related. Reference: The Elements of Graphic Design: Space, Alex White Proximity Any idea (positioning, colour, rule, background, boxes) that is repeated creates unity. Repetition Elements that share the same similarity of size, colour, shape, position, texture are seen as alike. Similarity Alteration of a basic theme retains connectedness while providing interest. Theme Variation

40. Desired Outcome INTRANET DESIGN STRATEGIES Design Best Practices Reference: The User Experience Honeycomb, Peter Morville Don’t make me think! Available to all regardless of disability. You can’t use what you can find. Quality design builds trust. Positive experiences build brand loyalty. If it’s not useful then it doesn’t matter if it’s usable.

41. Collaboration Work with other departments to archive and develop content Adoption Promote and educate for organization-wide acceptance / use; integrate into culture Measurement Define key performance metrics and track, optimize, pilot Governance Strong executive support with a well-defined ownership model Planning Clearly defined vision, objectives, strategy, project phases Engagement Involve employees users early on; design the experience to meet their needs Ensuring Success INTRANET DESIGN STRATEGIES Experience Design Strategies