The document discusses strategies for designing effective intranets. It notes recent trends like responsive design and popular features. It identifies five key dimensions to great intranets: strategy, organization and governance, user-centered approach, structure/design/content, and metrics. For each dimension, it provides examples of best practices. It also outlines a user experience design approach involving research, strategy, user experience design, and delivery. The approach advocates understanding users, aligning objectives, and iterative testing to create an effective intranet.