The document discusses personas that could be used to understand key user types within an organization and their needs and goals related to using an intranet system. It provides examples of five primary intranet personas - the Connector, Collaborator, Communicator, Consumer, and Contributor - and describes each with a sample profile detailing their characteristics, expectations, frustrations, and key metrics of success. The profiles are intended to help guide priorities for improving the digital workplace experience by considering users' perspectives.
Practical Tips on Designing an Effective Digital Workplace #mwcp19Kanwal Khipple
Better understand how you can build your digital hub powered by SharePoint Online. We’ll dive into how home sites, Hub Sites, Communication and broader team sites can support with your digital workplace strategy
The future of designing collaboration experiences #spsottawaKanwal Khipple
Imagine a future where silo'd departments and legacy processes don’t stand in our way. Today’s collaboration needs go from complex collaboration portals to simple innovation hubs and most importantly need to work for our devices. Designing portals to enable a new kind of collaboration and communication is an absolute necessity today.
For the past couple years, I’ve had the opportunity to study how successful teams collaborate and have helped to transform the way teams work and collaborate together. In this session, I'll share what I’ve learned about making effective cross-discipline collaboration possible, and leave you with actionable approaches you can use to unite your team's communication and collaboration needs.
IN THIS SESSION YOU’LL HEAR:
• Why cross-discipline collaboration is essential to future-ready digital design, and how you can play a key role in creating the cross-departmental teams to enable innovation
• Real-life industry examples of what it takes to make effective collaboration possible
• Practical techniques you can use to bridge silos, increase productivity, and deliver better outcomes for your teams
Lessons Learned on Designing an effective Digital Hub spsvancouverKanwal Khipple
Better understand how you can build your digital hub powered by SharePoint Online. We’ll dive into how Hub Sites, Communication and broader team sites can support with your digital workplace strategy
Integrating Bots into your Digital Workplace Strategy #spfestdcKanwal Khipple
Is your organizations looking to become smarter? Attend this session to better understand the benefit of bots and how integrating them into your organization can help common tasks automated. It's the first step toward better integration between business applications together. At the end of this session, we'll demo bots and sample solutions currently available in the Office 365 space.
Lessons Learned on Designing an Effective Digital Hub #spfestdcKanwal Khipple
Attend this session to better understand how you can build your digital hub powered by SharePoint Online. We’ll dive into how Hub Sites, Communication and broader team sites can support with your digital workplace strategy.
Along-side, learning practical tips on how to build your own digital workplace, Kanwal will also share lessons learned on content strategy, migration strategy, brand strategy as well as governance strategy for your SharePoint sites
Practical Tips on Designing an Effective Digital Workplace #mwcp19Kanwal Khipple
Better understand how you can build your digital hub powered by SharePoint Online. We’ll dive into how home sites, Hub Sites, Communication and broader team sites can support with your digital workplace strategy
The future of designing collaboration experiences #spsottawaKanwal Khipple
Imagine a future where silo'd departments and legacy processes don’t stand in our way. Today’s collaboration needs go from complex collaboration portals to simple innovation hubs and most importantly need to work for our devices. Designing portals to enable a new kind of collaboration and communication is an absolute necessity today.
For the past couple years, I’ve had the opportunity to study how successful teams collaborate and have helped to transform the way teams work and collaborate together. In this session, I'll share what I’ve learned about making effective cross-discipline collaboration possible, and leave you with actionable approaches you can use to unite your team's communication and collaboration needs.
IN THIS SESSION YOU’LL HEAR:
• Why cross-discipline collaboration is essential to future-ready digital design, and how you can play a key role in creating the cross-departmental teams to enable innovation
• Real-life industry examples of what it takes to make effective collaboration possible
• Practical techniques you can use to bridge silos, increase productivity, and deliver better outcomes for your teams
Lessons Learned on Designing an effective Digital Hub spsvancouverKanwal Khipple
Better understand how you can build your digital hub powered by SharePoint Online. We’ll dive into how Hub Sites, Communication and broader team sites can support with your digital workplace strategy
Integrating Bots into your Digital Workplace Strategy #spfestdcKanwal Khipple
Is your organizations looking to become smarter? Attend this session to better understand the benefit of bots and how integrating them into your organization can help common tasks automated. It's the first step toward better integration between business applications together. At the end of this session, we'll demo bots and sample solutions currently available in the Office 365 space.
Lessons Learned on Designing an Effective Digital Hub #spfestdcKanwal Khipple
Attend this session to better understand how you can build your digital hub powered by SharePoint Online. We’ll dive into how Hub Sites, Communication and broader team sites can support with your digital workplace strategy.
Along-side, learning practical tips on how to build your own digital workplace, Kanwal will also share lessons learned on content strategy, migration strategy, brand strategy as well as governance strategy for your SharePoint sites
Practical Tips on Designing an effective Digital Hub #collabmontrealKanwal Khipple
Better understand how you can build your digital hub powered by SharePoint Online. We’ll dive into how Hub Sites, Communication and broader team sites can support with your digital workplace strategy
Practical Tips on Designing an Effective Digital Workplace #spfestchi #cm303Kanwal Khipple
Better understand how you can build your digital hub powered by SharePoint Online. We’ll dive into how Hub Sites, Communication and broader team sites can support with your digital workplace strategy
Future of Designing Collaboration Experiences in Office 365 #spshnlKanwal Khipple
Imagine a future where silo'd departments and legacy processes don’t stand in our way. Today’s collaboration needs go from complex collaboration portals to simple innovation hubs and most importantly need to work for our devices. Designing portals to enable a new kind of collaboration and communication is an absolute necessity today.
For the past couple years, I’ve had the opportunity to study how successful teams collaborate and have helped to transform the way teams work and collaborate together. In this session, I'll share what I’ve learned about making effective cross-discipline collaboration possible, and leave you with actionable approaches you can use to unite your team's communication and collaboration needs.
IN THIS SESSION YOU’LL HEAR:
• Why cross-discipline collaboration is essential to future-ready digital design, and how you can play a key role in creating the cross-departmental teams to enable innovation
• Real-life industry examples of what it takes to make effective collaboration possible
• Practical techniques you can use to bridge silos, increase productivity, and deliver better outcomes for your teams
Lessons Learned from Designing Award Winning Portals #spshnlKanwal Khipple
No one has been using your employee portal and now you've been tasked with rebuilding it for success. Looking at this project you realize that you don't have sufficient time, budget or resources to deliver the portal successful. Are you wondering what you can do to convince more executives for more budget? Or perhaps, you'd like to be creative with what you have and still exceed expectations? If you've answered yes to both questions, this session is for you.
In this session, we'll go together on this journey on delivering a successful project. I'll be sharing some of my best practices from the field.
In this session, you will learn...
1. Change Management Best Practices
2. Social Collaboration
3. Training and Adoption Strategies
4. Requirement Gathering
Leverage Bots in your Digital Workplace #off203 #spfestchiKanwal Khipple
Is your organizations looking to become smarter? Attend this session to better understand the benefit of bots and how integrating them into your organization can help common tasks automated. It's the first step toward better integration between business applications together. At the end of this session, we'll demo bots and sample solutions currently available in the Office 365 space.
Beyond the Intranet - Digital Workplace apps, Solutions n Bots #spslaKanwal Khipple
How to respond to the ever-increasing demand for powerful and integrated solutions that support users' needs across their digital workplace and beyond. Leveraging Office 365 means that you have access to entirely new ways of building solutions faster than ever before. The best part? It's not just IT that can build these great solutions!
Leverage Bots in your Digital Workplace #GlobalAIbootcamp Kanwal Khipple
Better understand the benefit of bots and how integrating them into your organization can help common tasks automated. It's the first step toward better integration between business applications together. At the end of this session, we'll demo bots and sample solutions currently available in the Office 365 space.
Implementing Consistent Experiences in Modern SharePoint sites #spshouKanwal Khipple
SharePoint Modern development patterns continue to evolve. Site Designs and Site Scripts are the latest in assisting you to automate the provisioning of new or existing modern SharePoint sites using customizations that you create. This session will go into describing how you can use site designs and site scripts to provide custom configurations to apply when new sites are created as well as how to apply them to existing sites as well. We will cover the latest branding capabilities as well as show you practical script actions that you can use to configure site settings, lists, pages, and other UI elements to create consistent sites.
Integrating Bots into your Digital Workplace Strategy #espc17Kanwal Khipple
Is your organisation looking to become smarter? Attend this session to better understand the benefit of Bots and how integrating them into your organisation can help automate common tasks. It’s the first step towards better integration between business applications. At the end of this session, we’ll demo Bots and sample solutions currently available in the Office 365 space.
Introducing communication sites for communicators #spsottawaKanwal Khipple
Are you an internal communicator who owns and manages the intranet? Are you looking to redesign your intranet but are not sure how Microsoft's Modern Communication sites fit into your project? Attend this session to learn about what features Communication Sites provide and how you can leverage them. This session will also be demo heavy to showcase key features that are available for 1st Release users in Office 365 tenants.
Practical Tips on Designing an Effective Digital Workplace #SPSNYCKanwal Khipple
Better understand how you can build your digital hub powered by SharePoint Online. We’ll dive into how Hub Sites, Communication and broader team sites can support with your digital workplace strategy
The value in developing a data-driven enterprise is clear. Now that you have the data to measure performance, maximize efficiency and make informed decisions, why not leverage those insights to empower leaders that lead innovation within your enterprise? Attend this session to understand the value Intrapreneurs bring to your enterprise, the top 5 innovation metrics to fuel their growth, and how to provide them insights into their viewing their impact.
Beyond the Intranet: Digital Workplace Apps, Solutions n Bots #spc19Kanwal Khipple
Many organizations have already established a powerful Office 365 Intranet, but they haven't answered the question What's next . In this session we will respond to the ever-increasing demand for powerful and integrated solutions that support users' needs across their digital workplace and beyond. Leveraging Office 365 means that you have access to entirely new ways of building solutions faster than ever before. The best part? It's not just IT that can build these great solutions!
Join Kanwal Khipple as he shares real world examples, and best practices for how organizations can deliver more value with integrated solutions built by the business, by IT, or a combination of both. In this session, we will talk about Bots, Microsoft Flow, PowerApps, Microsoft Forms, Integrations, Office 365 development, industry innovation and more!
What's Changed With SharePoint & Office 365 In The Past Two Years & Why It Ma...Richard Harbridge
Office 365 and SharePoint are evolving fast. A few years ago many of us may have begun modernizing our SharePoint environments - planning an upgrade or a migration to SharePoint 2013 or even SharePoint Online. Since that time many things have changed in both SharePoint Server and Office 365, not to mention within our organizations. New services have been added, and many of those services are improving with each passing month. What approaches, strategies and rollout models are other organizations using? What can we learn from their successes?
Join us for this facilitated and interactive discussion where instead of just looking forward, we look back into key changes that we all need to understand better. This discussion will be facilitated by Richard Harbridge, a Microsoft MVP, and internationally recognized expert on Office 365 and SharePoint. Together we will discuss what has changed in the past few years for developers, IT professionals, and SharePoint leads while exploring how organizations are leveraging these services in different ways today.
Workshop: Designing Experiences in Office 365 #spc19Kanwal Khipple
As part of this workshop, we will aim to go through a number of practical tips and tricks that you can leverage when building your own SharePoint portals, designing your PowerApps as well as learn best practices that are applicable when working with any technology.
Detailed Agenda
UX Laws and Principles what are the key markers for creating a great user experiences? These principles can be applied to not just SharePoint but user experience that users interact with. Learn these and forever be prepared to build experiences that greatly improve the user experience.
How Design Sprints work learn how to run them effectively with champions and executives involved.
SharePoint Themes learn how to leverage themes in SharePoint, how to create and apply themes in your current tenant
UX Audit what you need to consider when performing an UX audit of your existing applications
Best Practices reviewing best practices that I have learned over the years based on complexity and business value.
Resources
Wireframing Toolkit will provide a wireframe toolkit that you can leverage to create your own wireframes
Personas critical to getting your application right but also important to start with a template. Will be provided during the workshop.
Practical Tips on Designing an effective Digital Hub SPSNYC18Kanwal Khipple
Better understand how you can build your digital hub powered by SharePoint Online. We’ll dive into how Hub Sites, Communication and broader team sites can support with your digital workplace strategy
Designing your Future Collaboration Experience #spfestKanwal Khipple
Want to deliver experiences that break the barriers between business units? Today’s collaboration needs go from complex collaboration portals to simple innovation hubs. Most importantly need to work for our devices. Designing portals to enable a new kind of collaboration and communication is an absolute necessity today. For the past couple years, we’ve had the opportunity to study how successful teams collaborate and have helped to transform the way teams work and collaborate together.
Learn what we’ve learned about making effective cross-discipline collaboration possible, and clear guidance on practical approaches you can use to unite your team's communication and collaboration needs.
#ThoughtFarmer + #Office365 - When to Use What #tfsummit 2019Kanwal Khipple
When it comes to Office 365, ThoughtFarmer makes it easy to manage two different scenarios: Those who want to leverage Office 365 and tools like SharePoint, and those who want to migrate away from it. Join us for this informative discussion where Miguel will share their insights on when to combine Office 365 with ThoughtFarmer to maximize employee engagement and productivity, and reduce silos.
Avoid Collapse: Build Your Intranet Foundation The Right Way - ILTACONRichard Harbridge
Want guidelines for designing a more successful SharePoint Intranet for the unknown growth of your firm? Come to this session to learn about decisions around SharePoint 2016 and SharePoint Online that can be challenging like security, search, performance, etc. Walk away prepared for your firm's Intranet future armed with the experience of others who have learned what it takes to be successful, the hard way.
#ILTAG95
Practical Tips on Designing an effective Digital Workplace #m365vconfKanwal Khipple
Attend this session to better understand how you can build your digital hub powered by SharePoint Online. We’ll dive into how Hub Sites, Communication and broader team sites can support with your digital workplace strategy. Along-side, learning practical tips on how to build your own digital workplace, Kanwal will also share lessons learned on content strategy, migration strategy, brand strategy as well as governance strategy for your SharePoint sites.
The Microsoft 365 Collaboration Conference
Practical Tips on Designing an effective Digital Hub #collabmontrealKanwal Khipple
Better understand how you can build your digital hub powered by SharePoint Online. We’ll dive into how Hub Sites, Communication and broader team sites can support with your digital workplace strategy
Practical Tips on Designing an Effective Digital Workplace #spfestchi #cm303Kanwal Khipple
Better understand how you can build your digital hub powered by SharePoint Online. We’ll dive into how Hub Sites, Communication and broader team sites can support with your digital workplace strategy
Future of Designing Collaboration Experiences in Office 365 #spshnlKanwal Khipple
Imagine a future where silo'd departments and legacy processes don’t stand in our way. Today’s collaboration needs go from complex collaboration portals to simple innovation hubs and most importantly need to work for our devices. Designing portals to enable a new kind of collaboration and communication is an absolute necessity today.
For the past couple years, I’ve had the opportunity to study how successful teams collaborate and have helped to transform the way teams work and collaborate together. In this session, I'll share what I’ve learned about making effective cross-discipline collaboration possible, and leave you with actionable approaches you can use to unite your team's communication and collaboration needs.
IN THIS SESSION YOU’LL HEAR:
• Why cross-discipline collaboration is essential to future-ready digital design, and how you can play a key role in creating the cross-departmental teams to enable innovation
• Real-life industry examples of what it takes to make effective collaboration possible
• Practical techniques you can use to bridge silos, increase productivity, and deliver better outcomes for your teams
Lessons Learned from Designing Award Winning Portals #spshnlKanwal Khipple
No one has been using your employee portal and now you've been tasked with rebuilding it for success. Looking at this project you realize that you don't have sufficient time, budget or resources to deliver the portal successful. Are you wondering what you can do to convince more executives for more budget? Or perhaps, you'd like to be creative with what you have and still exceed expectations? If you've answered yes to both questions, this session is for you.
In this session, we'll go together on this journey on delivering a successful project. I'll be sharing some of my best practices from the field.
In this session, you will learn...
1. Change Management Best Practices
2. Social Collaboration
3. Training and Adoption Strategies
4. Requirement Gathering
Leverage Bots in your Digital Workplace #off203 #spfestchiKanwal Khipple
Is your organizations looking to become smarter? Attend this session to better understand the benefit of bots and how integrating them into your organization can help common tasks automated. It's the first step toward better integration between business applications together. At the end of this session, we'll demo bots and sample solutions currently available in the Office 365 space.
Beyond the Intranet - Digital Workplace apps, Solutions n Bots #spslaKanwal Khipple
How to respond to the ever-increasing demand for powerful and integrated solutions that support users' needs across their digital workplace and beyond. Leveraging Office 365 means that you have access to entirely new ways of building solutions faster than ever before. The best part? It's not just IT that can build these great solutions!
Leverage Bots in your Digital Workplace #GlobalAIbootcamp Kanwal Khipple
Better understand the benefit of bots and how integrating them into your organization can help common tasks automated. It's the first step toward better integration between business applications together. At the end of this session, we'll demo bots and sample solutions currently available in the Office 365 space.
Implementing Consistent Experiences in Modern SharePoint sites #spshouKanwal Khipple
SharePoint Modern development patterns continue to evolve. Site Designs and Site Scripts are the latest in assisting you to automate the provisioning of new or existing modern SharePoint sites using customizations that you create. This session will go into describing how you can use site designs and site scripts to provide custom configurations to apply when new sites are created as well as how to apply them to existing sites as well. We will cover the latest branding capabilities as well as show you practical script actions that you can use to configure site settings, lists, pages, and other UI elements to create consistent sites.
Integrating Bots into your Digital Workplace Strategy #espc17Kanwal Khipple
Is your organisation looking to become smarter? Attend this session to better understand the benefit of Bots and how integrating them into your organisation can help automate common tasks. It’s the first step towards better integration between business applications. At the end of this session, we’ll demo Bots and sample solutions currently available in the Office 365 space.
Introducing communication sites for communicators #spsottawaKanwal Khipple
Are you an internal communicator who owns and manages the intranet? Are you looking to redesign your intranet but are not sure how Microsoft's Modern Communication sites fit into your project? Attend this session to learn about what features Communication Sites provide and how you can leverage them. This session will also be demo heavy to showcase key features that are available for 1st Release users in Office 365 tenants.
Practical Tips on Designing an Effective Digital Workplace #SPSNYCKanwal Khipple
Better understand how you can build your digital hub powered by SharePoint Online. We’ll dive into how Hub Sites, Communication and broader team sites can support with your digital workplace strategy
The value in developing a data-driven enterprise is clear. Now that you have the data to measure performance, maximize efficiency and make informed decisions, why not leverage those insights to empower leaders that lead innovation within your enterprise? Attend this session to understand the value Intrapreneurs bring to your enterprise, the top 5 innovation metrics to fuel their growth, and how to provide them insights into their viewing their impact.
Beyond the Intranet: Digital Workplace Apps, Solutions n Bots #spc19Kanwal Khipple
Many organizations have already established a powerful Office 365 Intranet, but they haven't answered the question What's next . In this session we will respond to the ever-increasing demand for powerful and integrated solutions that support users' needs across their digital workplace and beyond. Leveraging Office 365 means that you have access to entirely new ways of building solutions faster than ever before. The best part? It's not just IT that can build these great solutions!
Join Kanwal Khipple as he shares real world examples, and best practices for how organizations can deliver more value with integrated solutions built by the business, by IT, or a combination of both. In this session, we will talk about Bots, Microsoft Flow, PowerApps, Microsoft Forms, Integrations, Office 365 development, industry innovation and more!
What's Changed With SharePoint & Office 365 In The Past Two Years & Why It Ma...Richard Harbridge
Office 365 and SharePoint are evolving fast. A few years ago many of us may have begun modernizing our SharePoint environments - planning an upgrade or a migration to SharePoint 2013 or even SharePoint Online. Since that time many things have changed in both SharePoint Server and Office 365, not to mention within our organizations. New services have been added, and many of those services are improving with each passing month. What approaches, strategies and rollout models are other organizations using? What can we learn from their successes?
Join us for this facilitated and interactive discussion where instead of just looking forward, we look back into key changes that we all need to understand better. This discussion will be facilitated by Richard Harbridge, a Microsoft MVP, and internationally recognized expert on Office 365 and SharePoint. Together we will discuss what has changed in the past few years for developers, IT professionals, and SharePoint leads while exploring how organizations are leveraging these services in different ways today.
Workshop: Designing Experiences in Office 365 #spc19Kanwal Khipple
As part of this workshop, we will aim to go through a number of practical tips and tricks that you can leverage when building your own SharePoint portals, designing your PowerApps as well as learn best practices that are applicable when working with any technology.
Detailed Agenda
UX Laws and Principles what are the key markers for creating a great user experiences? These principles can be applied to not just SharePoint but user experience that users interact with. Learn these and forever be prepared to build experiences that greatly improve the user experience.
How Design Sprints work learn how to run them effectively with champions and executives involved.
SharePoint Themes learn how to leverage themes in SharePoint, how to create and apply themes in your current tenant
UX Audit what you need to consider when performing an UX audit of your existing applications
Best Practices reviewing best practices that I have learned over the years based on complexity and business value.
Resources
Wireframing Toolkit will provide a wireframe toolkit that you can leverage to create your own wireframes
Personas critical to getting your application right but also important to start with a template. Will be provided during the workshop.
Practical Tips on Designing an effective Digital Hub SPSNYC18Kanwal Khipple
Better understand how you can build your digital hub powered by SharePoint Online. We’ll dive into how Hub Sites, Communication and broader team sites can support with your digital workplace strategy
Designing your Future Collaboration Experience #spfestKanwal Khipple
Want to deliver experiences that break the barriers between business units? Today’s collaboration needs go from complex collaboration portals to simple innovation hubs. Most importantly need to work for our devices. Designing portals to enable a new kind of collaboration and communication is an absolute necessity today. For the past couple years, we’ve had the opportunity to study how successful teams collaborate and have helped to transform the way teams work and collaborate together.
Learn what we’ve learned about making effective cross-discipline collaboration possible, and clear guidance on practical approaches you can use to unite your team's communication and collaboration needs.
#ThoughtFarmer + #Office365 - When to Use What #tfsummit 2019Kanwal Khipple
When it comes to Office 365, ThoughtFarmer makes it easy to manage two different scenarios: Those who want to leverage Office 365 and tools like SharePoint, and those who want to migrate away from it. Join us for this informative discussion where Miguel will share their insights on when to combine Office 365 with ThoughtFarmer to maximize employee engagement and productivity, and reduce silos.
Avoid Collapse: Build Your Intranet Foundation The Right Way - ILTACONRichard Harbridge
Want guidelines for designing a more successful SharePoint Intranet for the unknown growth of your firm? Come to this session to learn about decisions around SharePoint 2016 and SharePoint Online that can be challenging like security, search, performance, etc. Walk away prepared for your firm's Intranet future armed with the experience of others who have learned what it takes to be successful, the hard way.
#ILTAG95
Practical Tips on Designing an effective Digital Workplace #m365vconfKanwal Khipple
Attend this session to better understand how you can build your digital hub powered by SharePoint Online. We’ll dive into how Hub Sites, Communication and broader team sites can support with your digital workplace strategy. Along-side, learning practical tips on how to build your own digital workplace, Kanwal will also share lessons learned on content strategy, migration strategy, brand strategy as well as governance strategy for your SharePoint sites.
The Microsoft 365 Collaboration Conference
Are you connecting with critical talent audiences through your digital communications? This 30+3 Webinar takes a close look at key strategic elements of digital employee and employer brand communications. From channel selection to media effectiveness, we'll examine the changing dynamics of digital communications.
Practical Tips on Designing an Effective Digital Workplace #nycentcollabKanwal Khipple
Better understand how you can build your digital hub powered by SharePoint Online. We’ll dive into how Hub Sites, Communication and broader team sites can support with your digital workplace strategy
https://www.meetup.com/New-York-Enterprise-Collaboration-Meetup/events/253764356/
Learn how to leverage Office 365, SharePoint, and other collaboration tools to create a digital workplace that drives productivity, and improves employee engagement. This presentation includes tips on getting your business ready for enterprise social tools and creating a great user experience.
Solving Today's HR, Communication & Leadership Challenges With Microsoft 365 ...Richard Harbridge
Microsoft 365 Intranets are capable of a lot more than just getting key corporate messaging out.
Internal Communications leaders have shifted from editors to enablers. With that shift comes a change from enforcing messaging to empowering and amplifying excellent communications and great ideas throughout the business. From preboarding to offboarding, HR's challenges are harder today than they have ever been before. Naturally, how these leaders leverage the digital workplace has changed as well, especially in how they leverage technology to achieve more with less.
Join our Product Offering Lead, Anders Fagerlund, and the CTO of 2toLead, Richard Harbridge, a Microsoft MVP and internationally recognized expert on Microsoft 365 and the Digital Workplace. This webinar will explore ideas and solutions that HR and Corporate Communications have embraced to improve how, where, and when they engage with employees.
We will discuss:
How to best leverage SharePoint, Microsoft Teams, and Yammer for modern communications.
How to take advantage of AI and Microsoft technology to accelerate and improve key communication and content.
Microsoft Intranet's best practices and approach that can make all the difference.
There will also be a short Q&A session at the end of the webinar.
Target audience
This event is primarily aimed at roles like CIO, CCO, CTO, Digital Workplace or Intranet Managers or similar roles within organizations planning to improve their digital workplace based on Microsoft technology.
Is collaboration the future of business IT? - Patrick Bolger, HornbillSITS - The ITSM Show
To improve IT agility and value, we must change the way we work. Getting closer to customers is hard enough when you’re in the same building, but is tougher still when working across different borders and cultures. Collaboration technologies could provide the answer, but before you consider adoption, this session will help you ask the right questions.
iFactory and Infomous teamed up to deliver this virtual workshop as part of the FutureM Conference in Boston.
---
In a digital landscape that evolves every moment, it is crucial to communicate information clearly and effectively through visual design. We'll take a look at brand modules, infographics and interface innovations and showcase how (and how not!) to combine compelling content with smart and visually appealing design.
Presenters were Alen Yen, iFactory President/Creative Director; Jeremy Perkins, iFactory Art Director; and Paolo Gaudiano, Icosystem President and Chief Technology Officer.
www.ifactory.com
www.infomous.com
Intranet designs guaranteed to engage and inspireInteract
How to create a beautiful intranet design your users will love in five simple steps: brought to life by outstanding intranet design examples from companies including Sony, Travelex, the NHS, Mattress Firm, Piedmont, the NSPCC, and many more.
SASUG April - Building Social Networks and the Social JourneyDavid Broussard
A review of what an Enterprise Social Network is, why we needs them, and how to embark on a Social Journey that will actually get you to your desired destination.
Piloting & Scaling Successfully With Microsoft VivaRichard Harbridge
Getting The Most Out Of Microsoft 365 Employee Experience: Today & Tomorrow
There has never been a time where improving the employee experience has been more critical. Organizations need new and innovative approaches and solutions as work and the workforce change. Today, every organization shares a need to enhance how we communicate and engage, collaborate and connect, and manage and develop employees. The question often hard to answer is, what is the best way to meet that growing need, especially in a way that meets it faster, with less cost and risk?Join internationally recognized industry expert and Microsoft MVP Richard Harbridge as he shares insight into the future of employee communication, employee collaboration, and employee management, how Microsoft 365 is changing these digital employee experiences and perhaps more importantly, what organizations are doing today to prepare for it.
Learn with the Flow: Mission Critical: Leveraging Learning Engineering to Dr...Aggregage
Digital is disrupting every part of an organization's value chain at a record pace, creating a critical need to transform operations and employees' ways of working. Formal training alone can't keep up; it's often too slow, too generic, inconvenient, inefficient, unduly expensive and lacks or lags methods for measuring business-related effectiveness. Trish Uhl show you how to start leveraging Learning Engineering, a multidisciplinary approach that combines modern technology, data analytics, decision science, learning sciences and change management with human-centered engineering design methodologies to ultimately deliver targeted learning outcomes and business results that keep pace with the business and merge learning into the flow of work and lead Digital Adoption.
Webinar: Embracing the Metaverse: The Future of Work and the Advantages of Wo...TalentView
The way we work is constantly evolving, and companies are seeking new solutions to improve communication, collaboration, and overall success.
In this webinar learn how you can:
-Strengthen culture and engagement with the use of Workplace
-Simplify team communications through video conferencing, chat, and file sharing
-Boost your business through the Metaverse
A short presentation on the paradigm shifts we are experiencing in the VUCA world and the need to re-imagine learning in the workplace to stay relevant.
Making sense of your Digital WorkplaceSam Marshall
One of the challenges of a modern intranet is that the boundaries are becoming blurred by the growth of social and collaboration tools, mobile access and cloud applications. In this evolving landscape, intranets remain highly important, but the roadmap needs to plan for the digital workplace as a whole. Based on hands-on experience of developing strategy, Sam Marshall shows how approaching this from an employee perspective can bring clarity and purpose, but also how the emphasis needs to be as much on management as on technology.
Similar to Gathering Insights part of Designing Experiences in #Office365 #mwcp19 (20)
Microsoft Search is looking to bring the search experiences across all Microsoft 365 services together into a single unified experience. Attend this session to learn how the experience impacts your users, how you can configure it as well as scenarios where you should customize it.
Attend this session to hear about recent Microsoft 365 product feature changes that are impacting organizations today. If you are leveraging Microsoft 365 to improve productivity then feel free to ask questions.
INT303 Beyond The Intranet Digital Workplace Apps, Solutions n Bots #365EDUConKanwal Khipple
How to respond to the ever-increasing demand for powerful and integrated solutions that support users' needs across their digital workplace and beyond. Leveraging Office 365 means that you have access to entirely new ways of building solutions faster than ever before. The best part? It's not just IT that can build these great solutions!
INT103 Intranets With Office 365 What You Need To Know #365EDUConKanwal Khipple
What's more organizations are challenging the Intranet to be more of an interactive and engaging digital hub for their digital workplace than just a communication centric portal.
The top two questions for many companies is “should our intranet be built with Office 365?” and "how should we best leverage it with Office 365?"
In this session we will explore:
• The benefits Office 365 brings to an intranet...
• Where the issues and challenges will lie...
• When and how you may integrate Office 365 with your existing intranet and digital workplace today.
Microsoft Search is looking to bring the search experiences across all Microsoft 365 services together into a single unified experience. Attend this session to learn how the experience impacts your users, how you can configure it as well as scenarios where you should customize it.
Microsoft Search is looking to bring the search experiences across all Microsoft 365 services together into a single unified experience. Attend this session to learn how the experience impacts your users, how you can configure it as well as scenarios where you should customize it.
Viva Topics uses AI to reason over content across teams and systems, recognizing content types, extracting important information, and automatically organizing content into shared topics like projects, products, processes and customers. SharePoint Syntex then creates a knowledge network based on relationships among topics, content, and people.
Attend this session to learn more about how Viva Topics, topic pages and how knowledge center can transform knowledge in your organization.
Intranets With Office 365: What You Need To Know #INT103 #365EduCon 20211214Kanwal Khipple
There is a growing trend of organisations moving to “the cloud” to meet their intranet needs. While many organisations are running their Intranets “on premise”, many are considering entirely cloud-based solutions or running them on platforms like Office 365. What's more organizations are challenging the Intranet to be more of an interactive and engaging digital hub for their digital workplace than just a communication centric portal.
The top two questions for many companies is “should our intranet be built with Office 365?” and "how should we best leverage it with Office 365?"
In this session we will explore:
• The benefits Office 365 brings to an intranet...
• Where the issues and challenges will lie...
• When and how you may integrate Office 365 with your existing intranet and digital workplace today.
Introduction to Microsoft Search #SRC101 #365EduCon 20211214Kanwal Khipple
Microsoft Search is looking to bring the search experiences across all Microsoft 365 services together into a single unified experience.
Attend this session to learn how the experience impacts your users, how you can configure it as well as scenarios where you should customize it.
Microsoft 365 Toronto User Group February 2021Kanwal Khipple
Speaker 1: Kanwal Khipple
Kanwal Khipple, Founder and CEO of 2toLead, passion lies in continuing to push for user experience innovation when redesigning digital workplace for many of the top Fortune 100 companies in the world. Kanwal has been recognized as an Microsoft 365 MVP by Microsoft (2009 to 2020).
Session 1: Latest Microsoft 365 Announcements
Attend this session to hear about recent Microsoft 365 product feature changes that are impacting organizations today. If you are leveraging Microsoft 365 to improve productivity then feel free to ask questions.
Schedule:
5:30pm – Introductions and Q&A
6:00pm – Session 1
6:45pm – Closing
Microsoft 365 Toronto User Group April 2021Kanwal Khipple
Speaker 1: Kanwal Khipple
Kanwal Khipple, Founder and CEO of 2toLead, passion lies in continuing to push for user experience innovation when redesigning digital workplace for many of the top Fortune 100 companies in the world. Kanwal has been recognized as an Microsoft 365 MVP by Microsoft (2009 to 2020).
Session 1: Latest Microsoft 365 Announcements
Attend this session to hear about recent Microsoft 365 product feature changes that are impacting organizations today. If you are leveraging Microsoft 365 to improve productivity then feel free to ask questions.
Schedule:
5:30pm – Introductions and Q&A
6:00pm – Session 1
6:45pm – Closing
Speaker 1: Kanwal Khipple
Kanwal Khipple, Founder and CEO of 2toLead, passion lies in continuing to push for user experience innovation when redesigning digital workplace for many of the top Fortune 100 companies in the world. Kanwal has been recognized as an Microsoft 365 MVP by Microsoft (2009 to 2020).
Session 1: Latest Microsoft 365 Announcements
Attend this session to hear about recent Microsoft 365 product feature changes that are impacting organizations today. If you are leveraging Microsoft 365 to improve productivity then feel free to ask questions.
Schedule:
5:30pm – Introductions and Q&A
6:00pm – Session 1
6:45pm – Closing
Microsoft 365 Toronto User Group June 2021Kanwal Khipple
Speaker 1: Kanwal Khipple
Kanwal Khipple, Founder and CEO of 2toLead, passion lies in continuing to push for user experience innovation when redesigning digital workplace for many of the top Fortune 100 companies in the world. Kanwal has been recognized as an Microsoft 365 MVP by Microsoft (2009 to 2020).
Session 1: Latest Microsoft 365 Announcements
Attend this session to hear about recent Microsoft 365 product feature changes that are impacting organizations today. If you are leveraging Microsoft 365 to improve productivity then feel free to ask questions.
Schedule:
5:30pm – Introductions and Q&A
6:00pm – Session 1
6:45pm – Closing
What being a remote first company taught us #M365VMKanwal Khipple
From the beginning, we have always been a remote first company. Consulting with customers remotely can be a challenge and was an important skill that we have been teaching to our teams. Though building trust with your team was harder than originally thought. We experimented and tried out a number of ways to be inclusive for our diverse team.
Attend this session to learn about
- Enabling every employee to have an impact
- Supporting and encouraging work/life balance
- Encouraging innovation through experimentation
Learn about Microsoft Viva product features and the Employee Experience platform
date: February 10, 2021
#Microsoft365 #Toronto Collaboration user group
Without an effective governance strategy in place, Microsoft Teams and SharePoint Sites can quickly go from an organized and effective workspace to an out-of-control, sprawling digital wasteland. Sound familiar?
It's very common for organizations to experience Microsoft Teams & SharePoint Sites sprawl. But, when it does happen, how can you tackle it?
Join me as we will explore:
* Challenges organizations face with Microsoft Teams & SharePoint Sites sprawl.
* Solutions to tackle Microsoft Teams & SharePoint Sites sprawl.
* Best practices to get more from Microsoft Teams & SharePoint.
* Real-world guidance on out-of-the-box solutions and custom approaches.
* How you can improve experiences, management and organizational outcomes.
Enabling and empowering remote employees #HOU365Kanwal Khipple
From the beginning, we have always been a remote first company. Consulting with customers remotely can be a challenge and was an important skill that we have been teaching to our teams. Though building trust with your team was harder than originally thought. We experimented and tried out a number of ways to be inclusive for our diverse team.
Attend this session to learn about
Enabling every employee to have an impact
Supporting and encouraging work/life balance
Encouraging innovation through experimentation
What being a remote first company taught us #msvmKanwal Khipple
From the beginning, we have always been a remote first company. Consulting with customers remotely can be a challenge and was an important skill that we have been teaching to our teams. Though building trust with your team was harder than originally thought. We experimented and tried out a number of ways to be inclusive for our diverse team.
Attend this session to learn about
- Enabling every employee to have an impact
- Supporting and encouraging work/life balance
- Encouraging innovation through experimentation
Microsoft Search is looking to bring the search experiences across all Microsoft 365 services together into a single unified experience. Attend this session to learn how the experience impacts your users, how you can configure it as well as scenarios where you should customize it.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
FIDO Alliance Osaka Seminar: The WebAuthn API and Discoverable Credentials.pdf
Gathering Insights part of Designing Experiences in #Office365 #mwcp19
1. LED BY:
Part of this full-day workshop, we will dive into best practices and a framework in
gathering insights from employees
GATHERING INSIGHTS
Kanwal Khipple
MWCP
2019
2. Room 4 - Devoteam - Lumapps
MWCP 2019 – MERCI à nos sponsors
5. MWCP 2019
MISSION
Disney
WalMart
Fedex
Microsoft
McDonalds
Apple
Nike
Google
Toyota
Every company starts with an idea, and based on that one idea, works hard to build a
culture that helps deliver products and services
produce family fun entertainment
saving people money so they can live better
guaranteed overnight
enable productivity
be your favorite place and way to eat and drink
design best personal computers
inspire athletes
organize information to make it accessible & useful
satisfying ownership experience
6. MWCP 2019
BRAND IDENTITY
In order to have an effective brand, you need your target audience to associate you
whenever they think of the benefit they are looking to receive
7. MWCP 2019
DESIGN NEEDS TO BE INCLUSIVE
Individual and group collaboration needs are diverse
8. MWCP 2019
BRANDS IMPACT TO EXPERIENCE
Ensuring experiences and how users interact with them exemplify your brand
10. MWCP 2019
MORE NEWS FROM TEAMS…
It can’t just be regional, departmental and corporate news on your homepage anymore. You
need to think about how you will surface team and project news.
11. MWCP 2019
WHATS IN IT FOR ME
Make intuitive experiences that users can not live without
13. MWCP 2019
INTRANET IN YOUR POCKET…
What if you could also enable better site experiences on mobile devices. What if you could
design for the user? Extending team or departmental reach.
15. 300+ slides
80+ SharePoint Presentations @ Slideshare.Net/kkhipple
Intranets w/ Office 365 Whitepaper @ Office365Intranets.com
Message Me On LinkedIn or Email Kanwal@Khipple.com
16. SPEAKER | AUTHOR | SUPER GOOD LOOKING
KANWAL KHIPPLE, CEO
@kkhipple
bit.ly/linkedinkk
2014 2015
17. “My goal is to be able to find content like news, forms,
templates, and research efficiently and with as little friction
from technology tools as possible.”
KEY CHARACTERISTICS
Knowledge Worker
Tech-savvy Independent Goal-Oriented
MEASURES OF SUCCESSBEHAVIOR PROFILE
Consumer Persona
TOUCH POINT CHANNELS
Phone Website
Speech Chat
Mobile App
ATTRIBUTES
Technical Prowess
Technology Avoidance
Social Engagement
Leadership/ Influence
Openness to Change
Communication
Connection
Collaboration
Consumption
Contribution
Ability to access content easily
from mobile devices.
Favorite/frequent content
surfaced for easy access.
Personalized news for teams and
workgroups.
Ability to interact with thought
leaders through social networks.
Name Ken
Age 29
Role Associate
Location New York
Education Business Degree
Family Single
EXPECTATIONS:
Locate content or information in
three clicks or less. Locate content
from anywhere, on any device.
Engage with peers and thought
leaders via social media.
Personalization of news and content
based on his teams.
FRUSTRATIONS:
Difficult to sift through search
results/ documents to find the
relevant ones. Obsolete documents
exist within search results. Lack of
connection with both peers and
leaders.
18. WHAT WE ARE GOING TO COVER TODAY.
A DAY IN THE LIFE
BREAK
GATHERING INSIGHTS
LUNCH
UX PATTERNS
BREAK
DESIGN IN YOUR ORG
9:00am - 10:30am
10:30am - 11:15am
11:00am - 12:15pm
12:15pm - 1:45pm
1:45pm - 2:45pm
2:45pm – 3:00pm
3:00pm – 4:00pm
19. WHAT WE ARE GOING TO COVER TODAY.
TOGETHER, ENCOURAGE DESIGN TO BE INTEGRATED
INTO YOUR PROJECTS AND IMPROVE HOW TO BE A
DESIGN-LED TEAM
THINK ABOUT USABILITY THROUGH THE LENS OF OUR KEY USER PERSONAS
DISCUSS AND COMMIT TO SOME BROAD UX BEST PRACTICES & PRINCIPLES
GET INSPIRED TO THINK OUTSIDE OF THE NORM WITH EXAMPLES
ARTICULATE THE DIGITAL WORKPLACE EXPERIENCE THROUGH WIREFRAMES & SKETCHES
20. WHAT WE ARE GOING TO COVER TODAY.
A DAY IN THE LIFE
BREAK
GATHERING INSIGHTS
LUNCH
UX PATTERNS
BREAK
DESIGN IN YOUR ORG
9:00am - 10:30am
10:30am - 11:15am
11:00am - 12:15pm
12:15pm - 1:45pm
1:45pm - 2:45pm
2:45pm – 3:00pm
3:00pm – 4:00pm
26. MWCP 2019
HOW DO YOU LIKE YOUR COFFEE?
Dividing a population into representative user groups to better identify and serve their
needs.
Cream and
sugar
Just black
Iced coffee
with milk
Espresso with
sweetener
Latte please
Hot
Sweet
Creamy
27. MWCP 2019
WHAT ARE PERSONAS?
Our aim is to understand and identify the key user types within your organization.
What type
of user are
they?
What would
motivate them
to use the
intranet?
What frustrates
them about their
day-to-day?How comfortable
are they with
technology?
What are their
main goals
when using the
intranet?
What’s
their story?
28. MWCP 2019
PRIMARY INTRANET PERSONAS
Intranet users typically fall into one of the 5 ‘C’s.
Support StaffTeam LeadKnowledge Worker Information Manager
“My goal is to support
employees within the
organization by
connecting them to the
people and content they
require to do their jobs
effectively.”
“My goal is to be as
effective as possible in
managing my team. I
want to know the status
of various tasks and what
issues my team members
are facing.”
“My goal is to be able to
find content like news,
forms, templates, and
research efficiently and
with as little friction from
technology tools as
possible.”
“My goal is to ensure
that employees reference
the latest and greatest
material from around the
organization. I want the
intranet to be the go-to
tool for administrative
content.”
CONNECTORCOLLABORATORCONSUMER CONTRIBUTOR
Manager
“My goal is to break
down communication
barriers internally and
publish news quickly and
easily, from any device.”
COMMUNICATOR
29. “My goal is to be able to find content like news, forms,
templates, and research efficiently and with as little friction
from technology tools as possible.”
KEY CHARACTERISTICS
MEASURES OF SUCCESSBEHAVIOR PROFILE
Knowledge Worker
Consumer Persona
Tech-savvy Independent Goal-Oriented
TOUCH POINT CHANNELS
Phone Website
Speech Chat
Mobile App
ATTRIBUTES
Technical Prowess
Technology Avoidance
Social Engagement
Leadership/ Influence
Openness to Change
Communication
Connection
Collaboration
Consumption
Contribution
Ability to access content easily
from mobile devices.
Favorite/frequent content
surfaced for easy access.
Personalized news for teams and
workgroups.
Ability to interact with thought
leaders through social networks.
Name Ken
Age 29
Role Associate
Location New York
Education Business Degree
Family Single
EXPECTATIONS:
Locate content or information in
three clicks or less. Locate content
from anywhere, on any device.
Engage with peers and thought
leaders via social media.
Personalization of news and content
based on his teams.
FRUSTRATIONS:
Difficult to sift through search
results/ documents to find the
relevant ones. Obsolete documents
exist within search results. Lack of
connection with both peers and
leaders.
30. “My goal is to break down communication barriers internally
and publish news quickly and easily, from any device.”
KEY CHARACTERISTICS
MEASURES OF SUCCESSBEHAVIOR PROFILE
Manager
Communicator Persona
Social Engaged Voice of the Company
TOUCH POINT CHANNELS
Phone Website
Speech Chat
Mobile App
ATTRIBUTES
Technical Prowess
Technology Avoidance
Social Engagement
Leadership/ Influence
Openness to Change
Communication
Connection
Collaboration
Consumption
Contribution
Clean and simple content
publishing process.
Improved access to content from
a variety of devices.
Tailored content for different
audiences.
Metrics to track readership.
Social engagement with
communications.
Name Gail
Age 43
Role Communications
Manager
Location New York
Education Bachelor’s Degree
Family Married with children
EXPECTATIONS:
Simple interface to manage
communication content. Social
interaction over content to share
feedback and insights. Access to
readership and engagement analysis
to enable fine-tuning of
communications and
communications targeting.
FRUSTRATIONS:
Lack of clarity in publication
guidelines. Lack of targeting
mechanisms. Lack of news relevant
personalization for employees.
31. “My goal is to be as effective as possible in managing my team.
I want to know the status of various tasks and what issues my
team members are facing.”
KEY CHARACTERISTICS
MEASURES OF SUCCESSBEHAVIOR PROFILE
Team Lead
Collaborator Persona
Leader Project-focused Analytical
TOUCH POINT CHANNELS
Phone Website
Speech Chat
Mobile App
ATTRIBUTES
Technical Prowess
Technology Avoidance
Social Engagement
Leadership/ Influence
Openness to Change
Communication
Connection
Collaboration
Consumption
Contribution
Ability to access content easily
from mobile device.
Favorite/frequent content
surfaced for easy access.
Personalized news for his
workgroup.
Effective sharing of marketing
and business development
between workgroup.
Name David
Age 51
Role Department Head
Location Washington, DC
Education Bachelor’s Degree
Family Married with children
EXPECTATIONS:
Locate content or information in
three clicks or less. Sharing marketing
and business development
information between workgroups.
Collaborate with and manage his
team from his mobile device.
FRUSTRATIONS:
Siloed information between
workgroups such that content is
often duplicated.
32. “My goal is to support employees within the organization by
connecting them to the people and content they require to do
their jobs effectively.”
KEY CHARACTERISTICS
MEASURES OF SUCCESSBEHAVIOR PROFILE
Support Staff
Connector Persona
Social People Person Tacit Knowledge
TOUCH POINT CHANNELS
Phone Website
Speech Chat
Mobile App
ATTRIBUTES
Technical Prowess
Technology Avoidance
Social Engagement
Leadership/ Influence
Openness to Change
Communication
Connection
Collaboration
Consumption
Contribution
Better search filters for content
and people searches.
More intuitive site structure
Improved look and feel.
Improved task tracking for
internal projects.
Name Carrie
Age 37
Role Administrative
Assistant
Location Houston
Education Bachelor’s Degree
Family Single
EXPECTATIONS:
Simple ways to find and connect
relevant content and people which
can help them to perform their work
in a more informative way. Find
people with specific skill sets and
enable boiling up tribal knowledge
and making it available.
FRUSTRATIONS:
No easy way to find people and their
skill sets and lack of easy ways to
filter through search results to find
relevant content.
33. “My goal is to ensure that employees reference the latest and
greatest material from around the organization. I want the
intranet to be the go-to tool for administrative content.”
KEY CHARACTERISTICS
MEASURES OF SUCCESSBEHAVIOR PROFILE
Information Manager
Contributor Persona
Author Connected Approachable
TOUCH POINT CHANNELS
Phone Website
Speech Chat
Mobile App
ATTRIBUTES
Technical Prowess
Technology Avoidance
Social Engagement
Leadership/ Influence
Openness to Change
Communication
Connection
Collaboration
Consumption
Contribution
Surface most-requested content
to a visible, prominent location.
Archive/prune out of date
content.
Clearly defined site structure and
classification standards.
Ability to target audiences to
surface relevant content and
tools.
Name Priya
Age 33
Role IT Manager
Location Houston
Education Computer Science
Degree
Family Partnered
EXPECTATIONS:
A centralized area to search and
access content. Easy methods to
target content to the relevant people
by content classification. Easy to
contact content author.
FRUSTRATIONS:
Content may be obsolete and search
is not sophisticated enough to
differentiate between latest and old
content. Lack of content classification
standards. No content timeout policy
defined. Content from legacy
systems poorly classified.
35. MWCP 2019
PRIMARY INTRANET PERSONAS
Intranet users typically fall into one of the 5 ‘C’s.
Support StaffTeam LeadKnowledge Worker Information Manager
“My goal is to support
employees within the
organization by
connecting them to the
people and content they
require to do their jobs
effectively.”
“My goal is to be as
effective as possible in
managing my team. I
want to know the status
of various tasks and what
issues my team members
are facing.”
“My goal is to be able to
find content like news,
forms, templates, and
research efficiently and
with as little friction from
technology tools as
possible.”
“My goal is to ensure
that employees reference
the latest and greatest
material from around the
organization. I want the
intranet to be the go-to
tool for administrative
content.”
CONNECTORCOLLABORATORCONSUMER CONTRIBUTOR
Manager
“My goal is to break
down communication
barriers internally and
publish news quickly and
easily, from any device.”
COMMUNICATOR
36. MWCP 2019
PERSONA MAPPING
ACTIVITY: Map each department group to 1 or 2 primary personas.
Communicator Connector Collaborator Consumer Contributor
Administrative Depts Business Development & Marketing 1 2
Finance and Accounting 1
Human Resources 1 2
Professional Resources 1 2
Operations 1 2
Information Management 1
IM/Knowledge Management 2 1 2
Firm Management & Oversight Firm Management (Partners) 1 2
General Counsel 1 2 2
Legal Practice Associate 2 1
Partner 2 1
Counsel 2 1
Paralegal 2 1
Assistant 1 2
37. MWCP 2019
INTERVIEW PLANNING
Select 1-5 people per 45 minute interview for a total of 4 per interviews. Interviewees can be from different departments. The
important thing is that they fall into the same primary persona. This helps focus our interview questions on their user
behaviours.
Communicators Connectors Collaborators Consumers Contributors
• Business
Development &
Marketing
• Operations
• General Counsel
• Human Resources
• Assistant
• Professional
Resources
• Finance and
Accounting
• Firm Management
(Partners)
• Legal Practice
• IM/Knowledge
Management
• Information
Management
39. MWCP 2019
INTERVIEW QUESTION CATEGORIES
Question categories:
1. Introduction
2. Key Tools/Applications
3. Content search/findability
4. People search
5. Communication practices
6. Collaboration practices
7. Current tools/applications
8. Security and privacy
9. Information Architecture
10. General
The order of the questions for each persona prioritize the areas in which a persona can provide the most insight. This way, if a
discussion on a particular set of questions runs long, we have covered the most important material first.
Communicators Connectors Collaborators Consumers Contributors
• Introduction
• Communications
• Content search
• People Search
• Key Tools/
Applications
• General
• Introduction
• Content search
• People Search
• Key Tools/
Applications
• General
• Introduction
• Collaboration
• Information
Architecture
• Content search
• People search
• Security and
Privacy
• Key Tools/
Applications
• General
• Introduction
• Key Tools/
• Applications
• Content search
• People search
• Information
Architecture
• General
• Introduction
• Information
Architecture
• Key Tools/
Applications
• Content search
• People search
• Security and
Privacy
• General
40. MWCP 2019
INTERVIEW QUESTIONS
To initiate conversation its helpful to have a few questions prepared but encourage
organic conversation
Category Topic Question
Introduction Name What is your name?
Job Title What is your Job Title?
Department In which Department/ Division do you work?
Tenure How long have you been with the firm?
Key activities/tasks Within the context of your job, what are the key activities/tasks that you perform every day?
Intranet usage How do you leverage the Intranet within the context of your daily tasks/ responsibilities?
Key Tools/Applications Key tools What are the key tools or applications that you use in your workplace today to perform your daily tasks/ responsibilities?
Tool challenges What are the key challenges/ difficulties you face using these key tools/ applications?
Content search/findability Ways to search How do you find firm/internal information/content in your day to day work? (intranet, website, Outlook, iManage, or other)
Access to research tools How do you access online research services in your day to day work? (ie. links, bookmarks, etc.)
Difficulty of search How difficult is it to find internal information/content using the intranet search box? Are the refiners adequate?
Refiners Do you ever use the search refiners or search scope?
Percentage What percentage of your searches are conducted on the intranet vs FileSite/iManage/DMS?
Specific issues/ challenges What issues/challenges do you face while searching for information/content?
Most important content To what specific information/ content would you like easy access?
People Search Ways to search How do you search for people-specific information within the firm?
Frequency How often do you search for people-specific information within the firm?
Issues/ Challenges What issues/ challenges do you face while looking for people information? E.g. Is information consistent, reliable, available?
41. MWCP 2019
INTERVIEW QUESTIONS
To initiate conversation its helpful to have a few questions prepared but encourage
organic conversation
Category Topic Question
Security and Privacy Security methods How do you ensure that documents are secure within your workplace?
Concerns Are there any security concerns you have around the sharing of files documents?
Communications Methods How do you typically find out about firm news, events and announcements?
Key communications What type of firm news is most important to you? What type of firm news is currently missing and you would like to see it?
Do you contribute? How? Do you contribute to or author the firm news, events or announcements?
Content authoring process If yes to above question, what's the process of contributing firm news? Is it difficult?
Audience Are you currently tailoring content to various audiences? Is there a need for this?
Collaboration Tools How do you typically share files with your team/project? E.g. email, links to documents, etc.
Frequency How many people do you typically collaborate with and how often when preparing work documents/ deliverables?
Key Challenges What are the key challenges/difficulties you face when collaborating within your team or project?
Tracking Projects How does your project or team typically track project tasks? If applicable, what are the software tool(s) used?
Tracking Matters How does your team typically track tasks related to matters? What software/tool(s) are used?
Information Architecture Content structure What challenges do you face when it comes to organizing your information? Is content organized in an intuitive way?
Metadata As content authors, describe your experience with the metadata fields. Do you see a value in them?
General General Any there any other key features you would like to see on the intranet which can make your work life easier and more
manageable?
42. MWCP 2019
INTERVIEW FOLLOW UP
Ensure you share what you heard and how it impacts their journey
As a I want to So that
Communicator look up client, company,
contractor information of those
involved in a project
I can connect with them for coordination and planning activities.
Connector Share information (i.e.
Documents) with external
clients/contractors
We provide information faster without requiring IT involvement to set
up an FTP site and we can ensure information is not accessible to other
clients and contractors not involved in the project.
Connector Quickly find communication with
clients
I can refer to previous decisions or pieces of information that are
needed for clarifying scope of work, deliverables and specs
Collaborator Refer to code comments that
occurred in the same jurisdiction
To review and if possible preemptively address comments made by a
jurisdiction authority for this or previous projects.
43. MWCP 2019
OFFICE 365 AND SHAREPOINT
1. Office 365 landing page
2. Pin Office 365 apps to the app launcher
3. Choose an Office 365 start app
4. Smart Search
5. Following Sites
How users can leverage Office 365 and SharePoint to personalize their user experience.
44. MWCP 2019
PIN APPS TO THE APP LAUNCHER
How to:
1. Click the App launcher icon in the top left corner.
2. Click All apps to view all of the Office 365 available to you.
3. Hover over the app to highlight it and then hover over or right-click the ellipsis that
appears.
4. Choose Pin to launcher.
Quick access to the Office apps you use most frequently.
1
2
3
4
NOTE: The Office 365 Admin can also set selected apps
and shortcuts that would appear for everyone.
45. MWCP 2019
CHOOSE AN OFFICE 365 START APP
How to:
1. On the Office 365 navigation bar at the top of the screen, click the Settings icon.
2. Under Start page, click the arrow to open the list box and select the page or app you
want Office to open on start, and then click Save.
Choose an app to open by default when you log in to Office 365.
1
2
46. MWCP 2019
‘SMART’ SEARCH
• Predictive search improves with each search over time.
• Best bets update in real time with each additional letter you type.
Office 365 ‘learns’ what to surface as best bets as you type.
47. MWCP 2019
FOLLOWING SITES
‘Follow’ sites by clicking on the star icon in the top right corner of the site.
Choose to ‘follow’ sites that you frequent.
Sites that you ‘follow’ appear on
the SharePoint landing page of
Office 365.
48. MWCP 2019
OFFICE 365 LANDING PAGE
Pin documents
for quick access
View recent documents, pin your favourites, and discover more related documents.
Discover related
content authored by
your coworkers
Quick access to your
personal OneDrive
Quick view of the sites
you frequent most
50. MWCP 2019
ACTIVITY 1: GATHERING EMPLOYEE NEEDS
Let’s go through an interactive activity to better understand the needs of our personas
[30 mins]
1. You’ll be split into groups and
assigned a Persona
2. You’ll be given sticky notes and a
marker
3. Write down ten needs or pain points
that your persona finds most relevant
1. Use the list of provided User Needs as
a starting point
2. Feel free to write your own if they’re
not in the User Needs list
4. For each need or pain point, indicate
why this is important to your Persona
1. You can use the “User Story” format
to write down
51. MWCP 2019
USER STORIES
Capture user needs by personae. Answer the who, what and the why
As a who are you?
I want to… what is your need?
So that… why is it important to you?
John
Find all relevant documents
from a
unified search
I can quickly review the information
and determine what I can reuse or
reference in my work
flip
52. MWCP 2019
UNDERSTANDING NEEDS & PAIN POINTS
Identify persona needs and pain-points
As a consumer, I want to know who has what expertise so that I can ask the
appropriate person for research help.
As a communicator, I want to send out engaging news content so that its timely and
relevant and keeps users coming back to the homepage.
Examples:
As a ______________________ I want to _________________________ so that _______________________________.
who are you? what is your need? why is it important to you?
53. MWCP 2019
MoSCoW Encourage participation &
prioritize user needs
M ust have
S hould have
C ould have
W on’t have
54. MWCP 2019
ACTIVITY 2: PRIORITIZATION
1. As a Persona group, prioritize each
of your Needs and Pain Points with
the following ranking
1. Very High
2. High
3. Medium
4. Low
2. Choose a representative for your
group and have them put your
sticky notes on the wall, and present
your choices
Let’s prioritize and review the needs and pain points of our Personas [30 to 45 mins]
65. MWCP 2019
SKETCH YOUR VISION
Collaborative wireframing sparks innovation & drives home your teams internal vision
• Be challenged to think outside of current state
• Focus on user experience feedback and pain
points from your own experiences
• Brainstorm your ideas using sketches and notes
• This exercise is more about prioritization and
experience than look and feel
66. MWCP 2019
BREAKOUT ACTIVITY
• Work in your Persona groups
• Using a marker and a flip board, wireframe the homepage of your future
intranet [30 to 45 min]
• Consider the needs and pain points you identified in the previous exercise to
help you decide which components to include, and where to place them
• Choose one of your team members to present your wireframes [15 to 30
mins]
As your persona, work in your groups to wireframe the homepage of your future intranet
71. WHAT WE ARE GOING TO COVER TODAY.
A DAY IN THE LIFE
BREAK
GATHERING INSIGHTS
LUNCH
UX PATTERNS
BREAK
DESIGN IN YOUR ORG
9:00am - 10:30am
10:30am - 11:15am
11:00am - 12:15pm
12:15pm - 1:45pm
1:45pm - 2:45pm
2:45pm – 3:00pm
3:00pm – 4:00pm
72. WHAT WE ARE GOING TO COVER TODAY.
A DAY IN THE LIFE
BREAK
GATHERING INSIGHTS
LUNCH
UX PATTERNS
BREAK
DESIGN IN YOUR ORG
9:00am - 10:30am
10:30am - 11:15am
11:00am - 12:15pm
12:15pm - 1:45pm
1:45pm - 2:45pm
2:45pm – 3:00pm
3:00pm – 4:00pm
73. Give you guidance and recommendations to successfully plan and
implement an Office 365 Intranet http://office365intranets.com
DOWNLOAD INTRANETS WITH
OFFICE 365 WHITEPAPER!
74. My twitter handle is @kkhipple and I work at
Thank You!
Organizers, Sponsors and You for making this possible.
50+ SharePoint Presentations @ Slideshare.Net/kkhipple
When to Use What Whitepaper @ WhentoUseWhat.com
Intranets w/ Office 365 Whitepaper @ Office365Intranets.com
External Sharing w/ Office 365 Whitepaper @ Office365Extranets.com
and more!
Message Me On LinkedIn or Email Kanwal@Khipple.com
SPEAKER | AUTHOR | SUPER GOOD LOOKING
Editor's Notes
As part of this workshop, we will aim to go through a number of practical tips and tricks that you can leverage when building your own SharePoint portals, designing your PowerApps as well as learn best practices that are applicable when working with any technology.Detailed AgendaUX Laws and Principles what are the key markers for creating a great user experiences? These principles can be applied to not just SharePoint but user experience that users interact with. Learn these and forever be prepared to build experiences that greatly improve the user experience.How Design Sprints work learn how to run them effectively with champions and executives involved. SharePoint Themes learn how to leverage themes in SharePoint, how to create and apply themes in your current tenantUX Audit what you need to consider when performing an UX audit of your existing applicationsBest Practices reviewing best practices that I have learned over the years based on complexity and business value.ResourcesWireframing Toolkit will provide a wireframe toolkit that you can leverage to create your own wireframes Personas critical to getting your application right but also important to start with a template. Will be provided during the workshop.
Your brand needs to be synonymous with everything that your employees do and every interaction they have with employees, customers as well as experiences
Germans are very competitive and do not usually collaborate naturally,
Germany - the culture in Germany values formality, neatness and strong work ethic. Typically very competitive so they do not usually collaborate naturally.
Ghana – as a hierarchical society, people are given respect based on age, wisdom, experience, wealth or position. So they expect people that are leaders to make the decision for the entire group. Younger staff members will not challenge superiors.
Abu Dhabi - Culture is very much mixed with religion in Abu Dhabi. Many of the rules that are followed are based on Islam. The rules regarding modesty and strong gender segregation. This does not help collaboration between genders. An example is having Emirati employees in a room and only women were allowed to attend. Much more structured than anywhere else.
China - They place a high value on education and hard work. There is always a competitive drive to succeed. Very similar to the United States but it is considered impolite to question superiors. We need to break the silence mindset, once the interaction happens it will be incredibly valuable.
Japan - culturally, Japanese users are more open to experimenting which leads to higher degrees of collaboration. Have seen much higher adoption rates
How do we build experiences on platforms without impacting the brand?
2toLead’s next move is to provide a concise user experience design for your Digital Workplace, the purpose of our time today is to capture your insights from the field on user experience.
In this example, we want to open a café that caters to as many people as possible. Realistically, it can be overwhelming trying to meet the needs all individuals. But, if we can segment the population into representative coffee drinkers based on their preferences, we can more easily ensure that our café caters to the majority of coffee drinkers. As our café grows, we will want to check our menu against our main personas to ensure our success. However, we have to recognize that we will never be able to make everyone happy. (There will always be tea drinkers.)
Just as our coffee drinkers had preferences, so will our intranet users. The categories in the case of an intranet are things like motivation, goals, challenges, and comfort with technology. Based on these categories we can develop different personas for our intranet users and measure our intranet solution against each of their wants/needs.
Research has shown that intranet users typically fall into one of 5 personas. These are called the ‘5 Cs’. They provide a great starting point for developing personas for the users of your intranet.
Research has shown that intranet users typically fall into one of 5 personas. These are called the ‘5 Cs’. They provide a great starting point for developing personas for the users of your intranet.
Communicator: I love creating compelling communications that inspires others to engage. I need to be able to create and communicate content where ever I am, when ever I want and on any device.
Connector: I love to connect and facilitate interactions between people, teams and to relevant content so that they can form effective work together as teams.
Collaborator: I love to manage and coordinate my project teams and champion the usage of consistent tools for document management and project management
Consumer: It would be great to find content easily over the intranet using search and be able to access work related documents and materials while I am out of the office
Contributor: I live and breathe content and love to manage content to be consumed by relevant individuals in our organization.
Switch to demo
1 hr
On sticky notes, write down persona, what
On back, write why
Must have
Requirements labeled as Must have are critical to the current delivery timebox in order for it to be a success. If even one Must have requirement is not included, the project delivery should be considered a failure (note: requirements can be downgraded from Must have, by agreement with all relevant stakeholders; for example, when new requirements are deemed more important). MUSTcan also be considered an acronym for the Minimum Usable SubseT.
Should have
Requirements labeled as Should have are important but not necessary for delivery in the current delivery timebox. While Should have requirements can be as important as Must have, they are often not as time-critical or there may be another way to satisfy the requirement, so that it can be held back until a future delivery timebox.
Could have
Requirements labeled as Could have are desirable but not necessary, and could improve user experience or customer satisfaction for little development cost. These will typically be included if time and resources permit.
Won't have (this time)
Requirements labeled as Won't have have been agreed by stakeholders as the least-critical, lowest-payback items, or not appropriate at that time. As a result, Won't have requirements are not planned into the schedule for the next delivery timebox. Won't have requirements are either dropped or reconsidered for inclusion in a later timebox. (Note: occasionally the term Would like to have is used; however, that usage is incorrect, as this last priority is clearly stating something is outside the scope of delivery).
Connector: (Lisa)
Yammer (get away from email, want instant feedback, use one and only one tool)
Want collaborative documents accessible easily
Powerful people search (rank people by their knowledge)
Personalized content (fast access to the information she needs most)
Lesson learned/university (learn from others, best practices)
Collaborator:
See Governance Framework (Policies, approval, etc., meeting minutes from policy discussions)
Company Roadmap (projects that the company is implementing)
Repository of documents (documents from previous projects, how were the projects handled)
Current Projects (current projects and documents for them)
Dashboards containing best practices and templates (CoE)
Contributor:
Links to other systems/IT tools
Overviews (client specific workflows or documents, sometimes there are office specific versions of it)
Process Documents (workflows, policy and procedures, HR handbook)
Forms (external training forms)
Contact Info (how to contact employees within the office, org chart)
Communicator: Engaging interactive environment
News Letters and Announcements (currently publish via email once a week)
Surveys / Polls
Employee Spotlight / Recognition (feature of the employee)
Company Events (what’s happening, what’s coming up?)
Pictures (Pictures of events from the office)
System Updates (new client acquisitions)
LinkedIn (Social Media)
Jobs that are posted
Consumer:
Workflows (process documents – manual document, how to manage the call with a client; A LOT of manual workflows that we want to put onto SharePoint and automate)
Links to all IT systems/tools and other Generali sites/content
Organizational Updates (News, Events, Changes around the office, changes to client acquisitions)
Internal Forms (Expense forms, need to hire someone, get a request form)
Policies/Handbook (employee related onboarding and training materials)
See what other Teams are working on (success of other Teams; phone volume; case volume; e.g. 26 000 claims that were worked on last month)
Data captured
But not presented
Not explained
Reporting: an area to post reports (on e.g. Power BI report for key data output on these reports – the number of claims processed)
Pain Point:
- No opportunity for feedback right now