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Yatman Lai yatmanlai@gmail.com 10 years experience designing, building, marketing and managing mission critical enterprise collaboration services: - collaborate with business partners in analyzing and prioritizing business requirements - design and evolve service portfolio - build business case to secure resources for project execution - develop adoption strategy to grow user support and engagement - operate services to meet availability, reliability and performance goals - measure and improve user satisfaction. Attributes: -- creative | customer focused | insightful | results oriented | cross-functional partnerships. Specialties: Social Collaboration, Cloud computing, SaaS, ...