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Interview skills
This document provides an overview of the recruitment and selection process, including manpower planning, setting job specifications, advertising positions, shortlisting candidates, conducting interviews and assessments, making offers, and onboarding new hires. It discusses different types of interviews, such as phone, one-on-one, panel, and video interviews. It offers tips for interview preparation including researching the organization and job, analyzing one's skills and qualifications, and developing an interview file. The document provides guidance on interview etiquette, body language, common interview questions, strategies for answering questions, and following up after the interview.
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Interview skills
- 1. RECRUITMENT & SELECTION ManpowerPlanning Setting Specs Advertising/Consultant/Online/Referral Shortlisting CV’s Calling candidates Group Process Interviews Offer letter Joining Induction Training
- 2. Selection Techniques Interviews Tests -General Ability,special aptitudes Simulation exercise Work Sample Tests Personality questionnaires Interest questionnaires Bio Data Reference Checks Group Discussions Handwriting Analysis etc. Case discussions Presentations Assessment Centres (combinations of above)
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- 4. Interviewing-What is it? -A structured meeting between you and an employer - Interview is a pre-arranged and planned conversation used for evaluating the suitability of a candidate for a particular position. Interviewing is a skill- like riding a bike PRACTICE makes PERFECT
- 5. Interviewing is atwo-way street Employers are attempting to determine if you are an appropriate fit for the job and their culture You decide if the environment is right for you.
- 6. .. It’s a complexmeans of gathering relevant data about a candidate for a particular job, promotion, or making selection panel. Structured mechanism for professional evaluation for employment as well as promotion.
- 7. Interview Process Growing competitionin the job market Changing demands of the job market Growing professionalism of the business world Increasing focus on the candidate’s personal qualities Changes in the interviewing techniques
- 8. Types of Interviews Phone:used as an initial screen of candidates or to narrow the pool of applicants One-on-One: most common interview style and incorporates you with the potential employer Panel or Group: allows many individuals to interview you at once Videoconferencing: allows far away candidates to interact with highly placed people
- 9. Mind set andmental preparation for interview For what you would like to work ? For “Money” ? For “Job satisfaction” ? For making use of knowledge? For building your career ?
- 10. Pre-Interview Planning Analysing yourself Identifyingyour skills Researching the organisation Analysing the job position Revising your subject knowledge and brushing up your general awareness Developing the interview file
- 11. Analysing yourself Educational andprofessional background Accomplishments Achievements Special Interests and Hobbies
- 12. Analyse your skills LearnedSkills such as Computer programming, data processing, foreign language, interpersonal skills, public relations, time management, supervising etc. Intuitive skills like Boldness, broad- mindedness, Creativity, decision making, leadership, motivating, patience, sincerity, teambuilding etc.
- 13. Research the Organisation Majorareas of operation Products/services Focus of the activities Growth rate Work culture Recent developments
- 14. Job Analysis What doesthis job involve? What are the responsibilities associated with this job? How is this position different from similar positions at other organisations? What are the skills and abilities needed for this job? What is the level of professional knowledge needed? What are the chances of career enhancement?
- 15. Revise Your SubjectKnowledge Special Technical expertise Subject competence (basics) Latest developments in the subject General Awareness
- 16. Develop the InterviewFile Interview letter Original Certificates Experience Certificates References Certificates of merit Copies of your Resume Other relevant papers
- 17. Arriving Be sure toallow yourself plenty of time to arrive at your destination Try to arrive 15-30 minutes early at the site to allow you to relax, walk to the interview, use the restroom, or just gather yourself
- 18. Greeting & Introduction Only1 chance to make a good 1st impression Dress appropriately Smile Maintain eye contact Firm handshake Remain poised and confident
- 19. Body Language What signalsare you sending? Positive Signals • Leaning forward = interest • Smiling = friendly • Nodding = attentive and alert • Eye contact = curious and focused Negative Signals • Crossed arms = defensive • Fidgeting hands or tapping feet = nervous or bored • Lack of eye contact = untrustworthy • Leaning back= discomfort
- 20. Types of InterviewQuestions Open Questions Behavioural Questions Inappropriate or unethical questions
- 21. Types of InterviewQuestions Open/Standard/ traditional- targeting your education, work experiences, and career goals Sample Questions • Tell me about yourself? • What is your greatest strength? Weakness? • Why did you choose to interview with us? • What are your short and long term career goals?
- 22. Types of InterviewQuestions Behavioural Questions -These focus on your actions and/or behaviours in a previous setting. • Past behaviour provides clues to future behaviour Sample Questions • Describe a time you had to make a difficult decision? • Tell me about a time you worked under a deadline? • Think about a time you made a mistake. What did you learn from it?
- 23. Types of InterviewQuestions Inappropriate or unethical questions - Questions which probe into your private life or personal background - Questions about your ethnicity, religion, sexual orientation, disabilities, marital status Sample Questions • How old are you? • Do you have children? • Do you have a disability? • What religion do you practice?
- 24. Types of InterviewQuestions Questions asked by the interviewee To determine if you are an appropriate fit for the company and position, prepare a list of questions for the interviewer Sample Questions • What do you like most about this company? • What is the biggest challenge facing this department right now? • What skills are you looking for in this position? • What is the next course of action?
- 25. General Interview Strategies -Beprepared to talk about yourself and your experiences -Master the art of storytelling -Provide specific and concrete examples of your results/accomplishments -Remain positive, enthusiastic, poised, and confident throughout the interview process
- 26. General Interview Strategies Rememberan interview is a formal conversation--avoid filler words like “Um”, “Ah”, & “You know” Avoid indecisive phrases like: “I think,” “I guess,” “probably,” or “pretty good” Think before speaking Avoid long verbose answers--limit your response to 1-2 minutes If you do not hear or understand a question, ask them to repeat or clarify it for you
- 27. General Interview Strategies Remaincalm, relaxed, and be yourself Try to focus on the message you are trying to convey Speak Carefully Speak Clearly Speak Confidently
- 28. Dressing for Success Polishedshoes Solid white shirt Conservative tie Neatly groomed hair, beard, and moustache Light makeup, perfume, and jewellery Wear neutral colour hosiery
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- 30. Telephone Interview You cannotsee the candidate , so you have to trust only two senses - hearing & intuition Do not short circuit the interview. The process should be the same as a face-to-face interview Follow the interview structure Use the funnel - what, why, how, how well Use many encouraging , prompting expressions ,like … Yes Tell me more Describe I see For example? In what sense? Keep sentences & discussions short Summarise each section
- 31. Interview through Videoconferencing Screeninginterview Situational interview Fixed structure Watch the candidate answering questions Assess his/her behaviour and non-verbal gestures.
- 32. FOLLOW-UP Ask good questions Thankthe interviewer Inquire about next steps in the process Send a thank you note within 24 hours
- 33. Final Thoughts Remember thatonly 15% of the success of an interview is out of your control Take some time to reflect - Overall, how well did I do? - What went well? - What steps can I take next time to improve?
- 34. Suggestions Practice! Practice! Practice! •Obtaina list of practice interview questions and jot down short answers • Stand in front of a mirror and rehearse your answers •Schedule an appointment for a mock interview with Career Services/friend/well wisher Get a good night’s sleep-be well rested and alert for the interview Be relaxed and be yourself!
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