This document outlines Shandelier Boyd Smith's interpersonal communication project for a class at Liberty University. The project defines interpersonal communication and sets an overarching goal of becoming more aware of internal thought processes. It describes how Smith's background and personality type influence conversations and identifies potential barriers to communication. The document provides solutions to overcoming barriers and noise pollution. It concludes with an action plan to apply lessons from the class.
The communication is exchanging of information by speaking, writing, or using some other medium. The successful conveying or sharing of ideas and feelings.
Every communication involves (at least) one sender, a message and a recipient. This may sound simple, but communication is actually a very complex subject.
Anger is the worst enemy of good communication. Spouses should express their emotions to each other in a healthy manner to safeguard their relationship.
The communication is exchanging of information by speaking, writing, or using some other medium. The successful conveying or sharing of ideas and feelings.
Every communication involves (at least) one sender, a message and a recipient. This may sound simple, but communication is actually a very complex subject.
Anger is the worst enemy of good communication. Spouses should express their emotions to each other in a healthy manner to safeguard their relationship.
12 tips to improve your communication skillsChange Factory
To celebrate reaching our 2000 tweeps milestone on Twitter, we have put together 12 Tips to Improve Your Communication Skills. This provides some practical advice on how to communicate better.
For more information visit
www.changefactory.com.au
When we disagree with what is happening in our world we usually see two choices: (a) keep quiet and keep up a pretense of peace (b) disagree and risk burning bridges. Nonviolent communication provides a third option: share your own experience and ask for what is life-giving.
This talk explores the soft skill necessary to speak up in a nonviolent way. Learn to suspend judgement, feel your emotions, be vulnerable, ask for what you need and see the best in other people.
12 tips to improve your communication skillsChange Factory
To celebrate reaching our 2000 tweeps milestone on Twitter, we have put together 12 Tips to Improve Your Communication Skills. This provides some practical advice on how to communicate better.
For more information visit
www.changefactory.com.au
When we disagree with what is happening in our world we usually see two choices: (a) keep quiet and keep up a pretense of peace (b) disagree and risk burning bridges. Nonviolent communication provides a third option: share your own experience and ask for what is life-giving.
This talk explores the soft skill necessary to speak up in a nonviolent way. Learn to suspend judgement, feel your emotions, be vulnerable, ask for what you need and see the best in other people.
IntraPersonal Communication : How It Works and Its ImportanceAmal Rafeeq
Intrapersonal Communication is the process of communicating withing oneself. What are the skills it holds and how it helps. Presentation with examples and interaction.
Powered by http://www.TeenageHack.com
TOPIC 1 Active Listening Skill Set; Assessing your Listening Skills.docxherthaweston
TOPIC 1: Active Listening Skill Set; Assessing your Listening Skills, Barriers to Active Listening, and Improving your Listening Skills
First, we will look at "What is an Active Listener"? It’s a great question. Are you someone who while another is speaking is already preparing in your head your next statement?
I have had experiences where I was talking to a person who was not listening at all. Some have even been engaged with their phones, pretending to listen. It can be very discouraging!
Hoppe (2014) briefly stated:
Active listening is the willingness and ability to hear and understand. At its core, active listening is a state of mind that involves paying full and careful attention to others. Avoiding premature judgment, reflecting understanding, clarifying information, summarizing and sharing are the steps to great listening. By learning and committing to these skills and behaviors, leaders can become more active listeners and, over time, improve their ability to lead.
Listening with your heart.
I am still learning to do this. Yeshua listened to others with His heart. "Yeshua who was a great teacher listened without prejudice. There is an example where we can especially see His interaction with the woman at the well (Jn. 4:4-42 NIV).
Despite culture, gender, racial, and moral strikes against her, Yeshua lovingly interacted with her … both listening and talking" (
taken from Train Christian Leaders website
)
Humphries (2012) expands on this….
Emotional listening involves a range of qualities: politeness, political intelligence, an awareness of verbal and non-verbal cues, and a willingness to make the exchange enjoyable. (Humphrey, 2012, p. 55)
Learning Activities
Activity 3:1 My Listening Skills
Complete the following activities to learn about and assess your listening skills:
a) Reading: Read Hoppe, M. (2014).
Active Listening: Improve Your Ability to Listen and Lead.
b) Active Listening Assessment: Read the questions given and answer them by rating yourself on your listening behaviors towards others.
c) How to Improve Your Listening Skills After taking the self-assessment. If you gave yourself a 4 or 5 rating on any question, you will find that item on pages 16 through 20 (Note:
pages may differ with e-books
).
HOMEWORK Submit your Self Assessment to the Dropbox below due Saturday, May 13th 2021.
Activity 3:2 Levels of Listening
Leadership communication is not only about what you say, it’s about how you respond to others. Your listening skills are crucial to your ability to understand and respond to thinking that may be different from your own.
All leaders must cultivate their listening on three levels:
LISTEN PHYSICALLY
Be present. You must be “in the moment” to connect with others.
Use open body language and eye contact to create rapport.
Eliminate physical distractions such as laptops, phones, and papers.
LISTEN MENTALLY
Stay with the speaker—rather than skipping ahead in your mind.
Paraphrase and mi.
Interpersonal Skills include communication skills as persuading, listening, and influencing; Leadership skills as prob;em solving, decision making, conflict resolution and finally Team Management as delegating and motivating
Diversity and culture competence are factors as well
http:/www.saharconsulting.com
“Appreciative Inquiry is the cooperative search for the best in people, their organizations, and the world around them. It involves systematic discover of what gives a system ‘life’ when it is most effective and capable in economic, ecological, and human terms.” Cooperrider, D.L. & Whitney, D
It is a methodology aimed at the development of the organization based on the assumption that inquiry into and dialogue about strengths, successes, values, hopes and dreams is in itself transformational.
The process used to generate the power of Appreciative Inquiry is the 4-D Cycle:
Discovery - Dream - Design - Destiny
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Dream: The Dream phase is an energizing exploration of "what might be:"
Design: The Design phase involves making choices about "what should be" within an organization or system.
Destiny: The Destiny phase initiates a series of inspired actions that support ongoing learning and innovation - or "what will be."
School leaders and teachers are searching for a purpose and a sense of identity. We want more than just pay; we want a ‘sense of mission’. When you believe in a professional way of doing your job you have to be able to transmit this to all the people involved in teaching/learning process.
The Appreciative Inquiry methodology helps to create our identity and to transmit our values and beliefs. Educational institutions need to be knowledge rich, adaptable and permanently changing. We need to be able to design curricula according to our student’s individual needs.
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4. Demo
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2. INTERPERSONAL COMMUNICATION
OUTLINE
Introduction
Define interpersonal communication
Identification of an overarching goal
(OAG)
Definition of enlarging the
conversation
Description of how my background
and behavioral blend influence
conversation (positively and
negatively)
Defining potential barriers in my
interpersonal context
How am I going to deal with each of
my potential barriers
Identify and provide solutions to nose
pollution both internal and external
Plan of action for my overarching goal 2
3. WHAT IS INTERPERSONAL
COMMUNICATION?
The type or kind of communication that happens when
the people involved talk and listen in ways that
maximize the presence of the personal
(Stewart, 2012, p. 36).
Note: When communication emphasizes the persons
involved rather than just their roles or stereotypical
characteristics, interpersonal communication is
happening. In other words when communicators give
and receive or talk and listen in ways that emphasize
their
uniqueness, unmeasureability, responsiveness, reflectiv
3
eness, and addressability then the communication
between them is interpersonal.
4. OVERARCHING MASTER GOAL
It is difficult to understand others until we learn
to listen effectively to ourselves
(Burley- Allen, 1995, p.82).
My overarching goal is to become more aware of
my internal thought process which result in
negative conflict, feelings of frustration, stress
and unworthy of what God has for me.
4
5. ENLARGING MY CONVERSATION
There’s a direct link between the quality of your
communication and the quality of your life
(Stewart, 2009, p. 6)
5
6. ENLARGING MY CONVERSATION CONT.
According to Petersen (2007) our stomachs expand with overload of
mixed emotions
They press the heart into bricks in our chest, sending our relating
abilities south.
The upward expansion flattens our brains, forcing our
thinking, hearing and seeing off kilter.
When our brains are flat, we can’t hear, see, think or act sensibly.
This causes our systems to get out of whack which affects how we
communicate.
(Petersen, 2007, p.23)
6
7. Positive Influences
Adjust well
BACKGROUND Family values
African – American Family support
Female Wisdom
Two-parent/working household Intelligent
Youngest of five children Independent
Educated /1st in family
Negative Influences
Discrimination
Not a team player
Too risky
All over the place goal-wise
Soft-spoken 7
8. BEHAVIORAL BLEND
Specific personality pattern of the way I think, act and feel. According to
Carbonell (2008), the model of human behavior are four basic types of
temperament known as the Four Temperament Model of Human
Behavior/ Four “DISC” Personality Types.
D – active/task-oriented I – active/people-oriented
S- passive/people-oriented C-passive/task-oriented
8
9. BEHAVIORAL BLEND CONT.
My personality type is determined by two perspectives
(1) my guarded behavior/ what’s expected of me and
(2) the more casual and open part of me/ this is me.
The Uniquely You assessment identified my
behavioral blend as,
“This is expected of me!” I
“This is me!” C/I/S
10. DESCRIPTION OF BEHAVIORAL BLEND
“This is expected of me!” - I “This is me!” - C/I/S
Inspiring Passive
Influencing Outgoing/ Reserved
Humorous Life of the party
Open Like to interact with people
Short-sighted vision I prefer peace and harmony
Interested in people I enjoy organized environments
Inducing Flexible
Standing out in a crowd Need to be more decisive and
(Carbonell, 2008, p. 25 – 27) direct
(Carbonell, 2008, p. 191)
10
11. POSITIVE BEHAVIORAL BLEND INFLUENCES
I tend to take the friendly & compliant perspective
Strong personal skills
Very warm on an individual basis
Usually do what I am told
I don’t like coloring outside the lines or cutting corners
I enjoy open conversations and detailed discussions
(Carbonell, 2008, p. 191 – 193)
11
12. NEGATIVE BEHAVIORAL BLEND INFLUENCES
Overuse my analytical skills
Lack of being commanding or demanding
I think too much or too long about solving a problem
I tend to be too quiet & humble that no one knows I am present
Struggle with those who want immediate action or answers
I turn people off with my opinions
(Carbonell, 2008, p. 194 - 195
12
13. POTENTIAL BARRIERS
Difficult or challenging conversations (Stewart, 2009, p. 95)
Finding my sense of entitlement to speak up
(Stewart, 2009, p. 222)
Negative self-talk (Burley-Allen, 1995, p. 99)
Disclosing myself to others (Stewart, 2012, p. 211)
Fatigue (Burley-Allen, 1995, p. 64 – 65)
Rescuing others (Burley-Allen, 1995, p. 113,
13
14. BARRIER SOLUTIONS
Think clearly and honestly about who I am, by strengthening
my foundation
Recognize what matters most
Change negative statement to a positive
Be more willing to share myself with others
Listen at level 2 or make notes (Burley- Allen, 1995, p. 65)
Become aware of “OK” attitudes (Burley-Allen, 1995, p. 37) 14
15. NOISE POLLUTION
Factors that influence us to be distracted from
listening effectively at level 1 (Burley-
Allen, 1995).
Two types of noise pollution
1) Internal Noise
2) External Noise
16. NOISE POLLUTION CONT.
Internal Noise Solutions
Hearing what you want to Not allowing past experiences
hear dictate how I listen
Biased Listening Patience
Emotional Listening Positive
Fatigue Process information better
(Burley- Allen, 1995) (Burley-Allen, 1995)
16
17. NOISE POLLUTION CONTINUED
External Noise Solutions
Loud traffic noises Find a peaceful place inside
Views of outside activity or Go to a place where there are
scenery less distractions
Doing two or three things at Focus on one thing at a time
one time Ask for understanding and
Talker speaking too rapidly clarity
(Burley-Allen, 1995)
17
18. PLAN OF ACTION
Take a vacation from classes so I can reflect on
what I’ve learned from this course!
Listen with intent.
Paraphrase for clarity
Focus more on the other person
18 Respect what others say is important to them
Manage time better
19. PLAN OF ACTION CONT.
Acquiring a humble spirit
Stand up for myself
Improve my indecisiveness
Begin to demand what’s rightfully mine
Work on managing conflict
Try not to be so intense
19
20. CONCLUSION…
It’s easy to overlook oneself and point the finger at others. My
main objective is to do a lot of soul
searching, praying, fasting, whatever it takes to rid myself of
the things that will hinder me from being effective to the
Kingdom of God.
I never imagined that this class would provoke me to dig
deep within me to uncover some of those ugly things that I
knew was there, but never knew how to approach. This
course left me no other choice.
Thank you!
20
21. REFERENCES
Burley-Allen, M. (1995). Listening: The forgotten skill: A self-teaching
guide. (2nd ed.). New York: John Wiley & Sons
Carbonell, M. (2008). How to solve the people puzzle: Understanding
personality patterns. Blue Ridge, GA: Uniquely You Resources.
Carbonell, M. (2005). Uniquely You. Retrieved June 27, 2011 from
Uniquely You. https://www.uniquelyyou.com
Peterson, J.C. (2007). Why don’t we listen better? Communicating and
connecting in relationships. Tigard, OR: Peterson Publications.
Stewart, J. (2012). Bridges not walls: A book about interpersonal
21
communication. (11th ed.). Boston: McGraw Hill